I do tend to like NVLTY clothing. But I do think having to pay £4.99 for returns is annoying. I received a faulty item a few months ago and was required to pay £4.99 to return it. Which I didn’t even... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Honestly speaking you guys service is top notch and I give it to your team…I bought the wrong size in small instead of large,reached out to the them via email and they helped me with all of the proces... See more
Company replied
If anyone's looking for alternatives to top designer jeans such as Balneciaga Lost Tapes, etc, the Vintage Stacked Jeans from NVLTY are a great pair. You can tell they take quality seriously and pay a... See more
Bought from nvlty in the past, jeans have served me well, so why not buy from nvlty again, it was a no brainer, quality gear, material is brilliant, breathable and very very comfortable, would def... See more
Company replied
3.1
Average
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 31% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from N V L T Y London
Hi Aloysius,
Sorry to hear that! If you are still having issues could you please send us an email to contact@nvltylondon.com with your order number and further details of the problem you are having and a member of the team will look into this for you asap.
Kind Regards,
N V L T Y
I was told I would have next day…
I was told I would have next day delivery if I ordered before 7.30pm and my order hasn’t even been shipped
2 May 2026
Unprompted review
Reply from N V L T Y London
Hi Andre,
Sorry to hear that! If the order still hasn’t been received please send us an email to contact@nvltylondon.com and a member of the team will look into this for you asap.
Apologies for any inconvenience caused.
Kind regards,
N V L T Y
10/10
I must say, I'm really impressed with the standard of the clothing, I've ordered 2 tracksuit bottoms and they are well made and the quality of the material is good. I also have to give the customer service team a 10/10, anytime I email them, they've got back to me very quickly. Delivery is excellent as they delivered my items the next day as promised. To be honest I cannot find any fault or issues. I will definitely be ordering more stuff from them in the future. Well done NVLTY!!
29 April 2026
Reply from N V L T Y London
Hi Nuvel,
Thank you for your kind words! We really appreciate the review.
Kindest Regards,
N V L T Y
Reply from N V L T Y London
Hi Nathan,
We’re glad you’re happy with your order! Thank you for your kind review.
Kind Regards,
N V L T Y
Reply from N V L T Y London
Hi,
We are glad to hear you had a positive order experience and appreciate the kind review. Thank you!
Kind Regards,
N V L T Y
Good afternoon
Good afternoon, I just received my order, thank you very much to everyone on the team.
26 April 2026
Reply from N V L T Y London
Hi Miguel,
We are glad to hear you had a positive order experience and appreciate the kind review. Thank you!
Kind Regards,
N V L T Y
Reply from N V L T Y London
Hi,
Sorry to hear that! According to our system your order was delivered on the 23rd April, if this hasn’t been the case please contact us via our email - contact@nvltylondon.com and we will look into this for you.
Kind Regards,
N V L T Y
Reply from N V L T Y London
Hi Anthony,
We’re glad you’re happy with your order! Thank you for your kind review.
Kind Regards,
N V L T Y
fast delivery and very happy with the…
fast delivery and very happy with the product I brought.
28 April 2026
Reply from N V L T Y London
Hi,
We’re glad you’re happy with your order! Thank you for your kind review.
Kind Regards,
N V L T Y
Excellent Product !
Very great product I’m not gonna lie I was very impressed with the quality for the price also ! Keep them coming thank you !
23 April 2026
Reply from N V L T Y London
Hi Joao,
Thank you for your kind words! We really appreciate the review.
Kindest Regards,
N V L T Y
My order still hasn’t arrived a whole…
My order still hasn’t arrived a whole week later after it said next working day delivery which should have been last Monday
18 April 2026
Reply from N V L T Y London
Hi Jordon,
Apologies for any confusion! Unfortunately your order was flagged by our payment screening system which put the order on hold. We have resent the email requesting further information from you so we can verify this and get the order processed and dispatched asap.
Kind Regards,
N V L T Y
When you see the models wearing the…
When you see the models wearing the clothes you think it’s to suit them… The tracksuit I brought fitted perfectly, stylish and was of great quality. Exactly how I envisioned it. Will be buying from here again in the future!
24 April 2026
Reply from N V L T Y London
Hi Jordan,
We are glad to hear you had a positive order experience and appreciate the kind review. Thank you!
Kind Regards,
N V L T Y
Reply from N V L T Y London
Hi Elroy,
We are glad to hear you had a positive order experience and appreciate the kind review. Thank you!
Kind Regards,
N V L T Y
I didn’t get my items still holding up…
I didn’t get my items still holding up and I paid a lot for those items I’m still waiting, no feather update as been sent to me, the shipping on the website said I’ll take 2-3 business days yet the order was made on the 16
15 April 2026
Reply from N V L T Y London
Hi Jay,
According to our system the requested replacement item has been dispatched and should be delivered shortly.
Thanks for your patience!
Kind Regards,
N V L T Y
Reply from N V L T Y London
Hi Aisha,
We are glad to hear you had a positive order experience and appreciate the kind review. Thank you!
Kind Regards,
N V L T Y
Reply from N V L T Y London
Hi Zach,
We’re glad you’re happy with your order! Thank you for your kind review.
Kind Regards,
N V L T Y
Ordered on the 17th April
Ordered on the 17th April. The purchase exceeded £150 which automatically puts my items on a next working day delivery. It is now the 25th April and I still haven’t received my confirmation of shipment after 8 days of taking my money!
17 April 2026
Reply from N V L T Y London
Hi Nathaniel,
Apologies for the delay! A member of the team has been in contact with you over this past weekend regarding the issue causing the delay with your order which has now been resolved. The order is now due to be dispatched in 1-2 working days.
Thanks for your patience.
Kind Regards,
N V L T Y
Reply from N V L T Y London
Hi,
We are glad to hear you had a positive order experience and appreciate the kind review. Thank you!
Kind Regards,
N V L T Y
Reply from N V L T Y London
Hi Dylan,
Sorry to hear that! However, the tracking for your order shows that it was delivered on the 24th April, if it hasn’t been received we have sent you over the next steps regarding this via email.
Kind Regards,
N V L T Y
Reply from N V L T Y London
Hi Daniel,
We are glad to hear you had a positive order experience and appreciate the kind review. Thank you!
Kind Regards,
N V L T Y
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