I do tend to like NVLTY clothing. But I do think having to pay £4.99 for returns is annoying. I received a faulty item a few months ago and was required to pay £4.99 to return it. Which I didn’t even... See more
Company replied
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Review summary
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Honestly speaking you guys service is top notch and I give it to your team…I bought the wrong size in small instead of large,reached out to the them via email and they helped me with all of the proces... See more
Company replied
If anyone's looking for alternatives to top designer jeans such as Balneciaga Lost Tapes, etc, the Vintage Stacked Jeans from NVLTY are a great pair. You can tell they take quality seriously and pay a... See more
Bought from nvlty in the past, jeans have served me well, so why not buy from nvlty again, it was a no brainer, quality gear, material is brilliant, breathable and very very comfortable, would def... See more
Company replied
3.2
Average
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 2 weeks
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Reply from N V L T Y London
Hi Jessica,
We are glad to hear you had a positive order experience and appreciate the kind review. Thank you!
Kind Regards,
N V L T Y
Reply from N V L T Y London
Hi Louis,
Unfortunately your order was returned to sender as your door number wasn’t included with the address details entered at checkout.
If you would like the order to be resent please email our costumer service team (contact@nvltylondon.com) with your full address details so we can make any changed and have the order resent.
Kind Regards,
N V L T H
Reply from N V L T Y London
Hi Nathan,
We are glad to hear you had a positive order experience and appreciate the kind review. Thank you!
Kind Regards,
N V L T Y
Reply from N V L T Y London
Hi,
We’re glad you’re happy with your order! Thank you for your kind review.
Kind Regards,
N V L T Y
nvlty London clothing is a scam
nvlty London clothing is a scam , it runed by cons and a bunch of lazy employees , please don't order anything from them unless you want to loose your money.
I ordered with them outfits worthy thousands a couple of months ago till today they never did the dispatch.
The don't communicate at all .. nvlty is 💩 shit, try them at your own risk expecially if you're overseas they'll make you regret for putting your trust in them
17 April 2026
Unprompted review
Reply from N V L T Y London
Hi,
We are sorry to hear you have had a negative experience. If this still hasn’t been resolved please contact our customer service team via email with your order number - contact@nvltylondon.com so we can get this sorted for you.
Kind Regards,
N V L T Y
They never deliver orders
On the 18th of May 2026, I purchased clothes from NVLTY London for £664.91 (which cost me $1,300 AUD). They gave me Order number #365204 to track my parcel, only to realize the order number was fake. I have been trying to reach them through their site and email, and they keep telling me the exact same thing: 'Your order will be dispatched in 3 days and you'll receive it in 10 days.' It has been a month now, and they keep making excuses. They are stalling, and when I ask for a refund, they claim they cannot process it because the order is more than 14 days old. To this day, they have not dispatched my order. This is severely affecting my mental health.
18 May 2026
Unprompted review
Reply from N V L T Y London
Hi Shane,
We are glad to hear you had a positive order experience and appreciate the kind review. Thank you!
Kind Regards,
N V L T Y
My experience was smooth and very…
My experience was smooth and very efficient I got my Jeans right on time for my event and the jeans was amazing quality and fit perfectly.
11 June 2026
Reply from N V L T Y London
Hi Emmanuel,
We are glad to hear you had a positive order experience and appreciate the kind review. Thank you!
Kind Regards,
N V L T Y
Poor customer service, expect delays and zero communication!
I placed an order on 2nd June after being promised next-day delivery at the time of purchase. I ordered two items of clothing as a present for a special occasion for my husband. Nearly two weeks later, on 13th June, I am still waiting for the remainder of my order and have received virtually no communication from the company.
After the expected delivery date passed, I contacted the company to chase my order. I received a short response apologising for the delay and inconvenience and was advised that my order would be dispatched within 1-2 working days. In my response, I explained that I had placed the order in good faith based on the advertised delivery times and expected to receive it the next day, or at the very latest the day after. I asked for an explanation for the delay and why this was not communicated to me. Despite this, my email has gone unanswered.
Only after I chased the order myself was part of it eventually dispatched. However, I am still waiting for the rest of my order, with no updates, no explanation for the delay, and no response to any of my further attempts to contact customer services.
The lack of communication has been the most frustrating part of this experience. Delays can happen, but completely ignoring customers who have already paid for their goods is unacceptable. When you spend money with a company, you expect at least a basic level of customer service and transparency.
Based on my experience, I would strongly advise potential customers to be cautious. Expect delays, expect to have to chase for updates yourself, and do not expect timely responses from customer service, if any at all!!
Very very disappointing experience!
2 June 2026
Reply from N V L T Y London
Hi Shereen,
We sincerely apologise for the delays with your order, this is not the service we aim to provide. We have been in contact with you via email regarding the item that is still missing from the order as there has been an issue with it.
Please get back to us at your earliest convenience so we can get this sorted for you asap.
Thanks for your patience and apologies for any inconvenience caused.
Kind Regards,
N V L T Y
I will Buy again
To be sincere, I am overwhelmed with what I got. The quality is very good. Ordering was straight to the point. Delivery was prompt and handled with care.
4 June 2026
Reply from N V L T Y London
Hi John,
We’re glad you’re happy with your order! Thank you for your kind review.
Kind Regards,
N V L T Y
Reply from N V L T Y London
Hi Morsel,
We’re glad you’re happy with your order! Thank you for your kind review.
Kind Regards,
N V L T Y
My order was placed for next day…
My order was placed for next day delivery more then 3 days ago and I’m yet to receive any delivery information or my order, that’s poor service
9 June 2026
Reply from N V L T Y London
Hi Marvin,
Apologies for the delay! This was caused by a stock issue which we have discussed with you via email and made amendments to the order and delivery is scheduled to arrive tomorrow.
Thanks for your patience.
Kind Regards,
N V L T Y
Very good quality
9 June 2026
Reply from N V L T Y London
Hi Henry,
We’re glad you’re happy with your order! Thank you for your kind review.
Kind Regards,
N V L T Y
10/10 Next day delivery and the product…
10/10 Next day delivery and the product was exactly as stated will definitely order again
2 June 2026
Reply from N V L T Y London
Hi Carlos,
We’re glad you’re happy with your order! Thank you for your kind review.
Kind Regards,
N V L T Y
Nice clothes.
I do tend to like NVLTY clothing. But I do think having to pay £4.99 for returns is annoying. I received a faulty item a few months ago and was required to pay £4.99 to return it. Which I didn’t even bother to do in the end. I’ve had to return some shorts that are too small today. They’re the same size as shorts I bought from previously NVLTY but sizing is completely off. Maybe because one is cargo and the other are jeans. So be mindful of that when ordering. I think the quality of their denim is good but others not so much for the price point.
9 June 2026
Reply from N V L T Y London
Hi Roselyn,
We appreciate your feedback and have taken it into consideration, regarding the item that was faulty if any pictures were provided to us before the return was sent and communicated with our customer service team we are able to provide reimbursement for this return fee.
Kind Regards,
N V L T Y
Reply from N V L T Y London
Hi Navardo,
We are glad to hear you had a positive order experience and appreciate the kind review. Thank you!
Kind Regards,
N V L T Y
Amazing worth buying again,infact this…
Amazing worth buying again,infact this is the best clothes l bought online and it was delivered next day without any issues or delays.
8 June 2026
Reply from N V L T Y London
Hi,
We are glad to hear you had a positive order experience and appreciate the kind review. Thank you!
Kind Regards,
N V L T Y
Reply from N V L T Y London
Hi Levi,
We’re glad you’re happy with your order! Thank you for your kind review.
Kind Regards,
N V L TY
Reply from N V L T Y London
Hi Jeremy,
We’re glad you’re happy with your order! Thank you for your kind review.
Kind Regards,
N V L T Y
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