I'm extremely please with the knowledge and service I got from the sales representative, I have to say the activation was simple and she was patient, but did misinform me about my dashboard plan, I di... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Excellent choice of various APMS, low fees, efficient and fast support team, always available. Working with Nuvei makes processing easy as you get in one place a cashier and the payment methods requir... See more
Company replied
The attention I received was excellent. The challenge I faced was obviously not a challenge, at all, for Nuvei or its employee. And yet, I can say, the solution was conveyed in a professional and non... See more
Company replied
Nuvei is great company for mid to big businesses. Our companie is working with them for over a half a decade now and we are very happy to have this relationship growing every year. I would recommend t... See more
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Company details
Written by the company
Nuvei is the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in over 50 markets, 150 currencies and 700 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration.
Contact info
1100 Boulevard René-Lévesque W., H3B 4N4, Montreal, Canada
- wecare@nuvei.com
- nuvei.com
3.8
Great
823 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Outstanding friendly customer service
All the representatives I spoke with were friendly and customer service was outstanding. The issue was resolved.
21 March 2025
Reply from Nuvei
Hi Bernadette,
Thank you so much for your kind words! We're delighted to hear that our representatives were friendly and provided outstanding customer service. It's wonderful to know that your issue was resolved. Your feedback is greatly appreciated and motivates us to continue delivering excellent service.
Best Regards,
Natalie.
Reply from Nuvei
Bonjour Christelle,
Merci énormément d'avoir pris le temps de partager ton avis. Nous allons continuer de travailler dur pour t'offrir le meilleur service possible.
Cordialement,
Natalie.
Reply from Nuvei
Hi Francis,
Thank you so much for sharing your experience with us! Your feedback truly means the world to us. We're thrilled to hear that you had a positive experience.
Best Regards,
Natalie.
Very good service
11 March 2025
Reply from Nuvei
Hi Daniel,
Thank you for your fantastic 5-star review! We're thrilled to hear that you're satisfied with our services. We'll continue to work hard to meet all your needs and exceed your expectations.
Best Regards,
Emma.
You held my pigments from January to…
You held my pigments from January to March and never notified me why. If it wasn't for your professional employee David that helped me I would have stopped my relationship with you ASAP..
8 March 2025
Reply from Nuvei
Dear Mary Lou,
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience caused by any delay in handling your deposits. We understand how frustrating it must have been not to receive timely updates regarding the situation.
We are grateful for your patience and are pleased to hear that David was able to assist you effectively. We will ensure that such lapses in communication do not occur in the future. Your feedback is invaluable to us, and we are committed to improving our services to better meet your expectations.
Please feel free to contact us at wecare@nuvei.com or contact our support line at 1-877-772-3346 if you have any further concerns or if there is anything else we can do to assist you.
Warm Regards,
Natalie.
Dealing with Nuvei was a little bumpy at first.
Nuvei is a joke! My business was approved and upon processing my first 2 transactions, my account was cancelled on the same day without any notice, for "high risk processing." To add insult to injury, they refuse to send me my funds for a period of 180 days. My customers could not be any happier, but Nuvei refuses to budge because their Merchant Agreement says they have the right to hold funds for 6 moths from any closed account. They knew what my buisness was beacause I had to list it on the application when I applied. So if my buisness was high risk, why did they approve me to begin with? Oh and they jammed me with $205 worth of unexplained charges after canceling me. Please folks, be very careful when dealing with this company.
Update April 11, 2025
This matter has been resolved to my satisfaction. Working with Nuvei's Customer Service Team, my funds have been released and the matter is now cloosed. Thank you Francine!
25 February 2025
Reply from Nuvei
Hi Karl,
Thank you for sharing your feedback and concerns regarding your experience. I sincerely apologize for any inconvenience this may have caused.
As discussed with our customer experience team, the matter has been resolved. We kindly request that you update your review to reflect this resolution. Should you have any further questions or require additional assistance, please do not hesitate to contact us at wecare@nuvei.com or call 1-877-772-3346.
Wishing you all the best in the future.
Warm regards,
Emma.
Reply from Nuvei
Hi Edwin,
Thank you for taking the time to share your feedback and for this 5-star review! We look forward to providing you with the services you need and appreciate you choosing Nuvei.
Best Regards,
Natalie.
Best performance and rates among…
Best performance and rates among leading POS services providers.
24 February 2025
Reply from Nuvei
Hi Ahmad,
Wow, thank you so much for your rave review! It means a lot to hear that we have been able to provide you with the best rates and meet your expectations regarding performance. This motivates us to continue striving to be the best in class. We're here for you whenever you need :)
Best Regards,
Natalie.
Terminal switchout
1) did not put me on hold for several minutes
2) very patient while I fumbled to retrieve paperwork about me current(outdated) credit card terminal.
14 February 2025
Reply from Nuvei
Hi Gregory,
Thank you so much for your rave review! It means the world to us to know that we could assist you promptly and that you're happy with the service you received. We can't wait to continue supporting you in the future! If you ever need anything else, we're just a message or call away. 😊
Best Regards,
Natalie.
All my questions were answered and she…
All my questions were answered and she was very patient with me.
14 February 2025
Reply from Nuvei
Hi Curtis,
Thank you so much for your kind words! 😊 We're thrilled to hear that we were able to address all your questions and that you're happy with our assistance. We look forward to continuing to provide you with the best service possible. If you ever need anything else, don't hesitate to reach out!
Best Regards,
Natalie.
I have a great experience with Nuvei so…
I have a great experience with Nuvei so far, and our sales agent Norman helps us complete change of ownership seamlessly during the whole process.
7 February 2025
Reply from Nuvei
Hi Yanmei,
Thank you so much for taking the time to share this amazing feedback! We're happy to hear that you had a great experience.
Thank you for trusting us, we look forward to serving you again soon :)
Best Regards,
Emma.
DO NOT TOUCH THEM!!!
DO NOT TOUCH THEM!!!
I been with them since 2001! I was PCI certified EVERY year.
Few years back they been purchased by NUVEI and since than, no statements anymore.
2 month ago I downloaded statement and found they charges me EVERY month not 35.00 as they say but 45.00 for NONE PCI! I requested a refund and been told first NO. Than fighting for weeks they "agreed" to pay only 18 month back! Meaning they admitted of stealing but don't want to refund all money!! I was also a reseller for them and 3 of the clients I sent them had SAME EXEC story! Of course I closed my account and than they charged me 50.00 EARLY termination - after 24 years!! Company of crooks with VERY BAD support if you can even get any. STAY AWAY!
1 December 2024
Unprompted review
Reply from Nuvei
Hi,
Thank you for sharing your concerns. I'm sorry to hear about what happened. Your feedback is essential, and we don't take your concerns lightly. We would love the opportunity to review what happened. Please contact wecare@nuvei.com with your merchant ID and Business name.
Best Regards,
Emma.
Worst POS system experience
My company Iqra Impex Corporation's experience with Nuvei company debit machine service has been nothing but frustrating. The agent (Hasan Ali) provided misleading information during the application process, stating that the payment charges would be $15 per month. However, I was shocked to see a $149 charge in the first month. When I contacted the agent, he reassured me the issue would be resolved the following month, but instead, I started seeing random, unexplained charges on my account.
When I questioned these charges, I was told they were due to a "First Data Bank service fee," something that was never disclosed to me initially. To make matters worse, when I decided to cancel the service, I was hit with a hefty penalty fee—another charge that was never mentioned upfront.
This company’s lack of transparency, random fees, and penalties make it impossible to trust them. I strongly advise anyone considering their services to think twice and thoroughly review all details beforehand.
3 March 2024
Unprompted review
Reply from Nuvei
Hi Ashraf,
Thank you taking the time to share your feedback as is it instrumental to help us grow. I understand your frustration regarding any unexpected charges and I'm deeply sorry for any inconvenience this has caused you. One of our merchant advocate specialists will contact you within 48 hours to review your account.
Best Regards,
-Natalie.
Dispute
My business name is
99 cent store
Syed Wahidi
19904 Aurora ave n
Shoreline, WA 98133
Merchant # 9122 00 601138
I was charged 544.99 of which surcharge violation is $500
I talked to Nuvie 6times and NOONE answered what it is. They never sent any letter or email in advance that it will be charged. I have SMALL business and can't afford this sudden charge. I signed to Nuvie for $10/month plus 3.99% they get from customers. If additional $500 they had to let me know. I am your client for 10 yrs and we should be loyal to each other.
11 October 2024
Unprompted review
Reply from Nuvei
Hi Syed,
Thank you taking the time to share your feedback. I understand your frustration regarding any unexpected charges and I'm deeply sorry for any inconvenience this has caused you. I know you've spoken to us recently to clarify what happened and why. If you still have outstanding questions regarding the situation please let us know by contacting us at wecare@nuvei.com and we will be happy to continue the discussion .
Best Regards,
-Emma
Staff are very very helpful
19 December 2024
Reply from Nuvei
Hi Harold ,
Thank you so much for your kind words and for taking the time to leave this review ! Don't hesitate to reach out when you need us again ,we are always here for you :)
Best Regards,
Emma.
Hello
Hello, I purchased a service from the company zomro.com using the Nuvei payment system, but the company zomro.com did not deliver the service purchased.
I requested a refund from zomro.com and to no avail.
I contacted NUVEI and asked for help, I would like my refund please, would it be possible for someone from NUVEI to help me with this issue?
13 December 2024
Unprompted review
Reply from Nuvei
Hi ,
I'm sorry to hear about what happened with your purchase and refund request. I definitely understand your concern. To best assist you, can you please email the details of what happened to wecare@nuvei.com.
Best Regards,
Emma.
Very Knowledgeable Staff
I spoke with "Vlady" (Vladimir) to get my issue resolved. He was very patient as I had to conference the call with our internet provider at the same time to figure out what the issue was. Once we figured it out he was very knowledgeable about what needed to be done in order to get our machine up and running again.
4 December 2024
Reply from Nuvei
Hi Jennifer,
Thank you so much for your wonderful review and for recognizing Vladimir! I'm thrilled to hear that your issue was resolved. 😊 We look forward to assisting you in the future and appreciate you choosing Nuvei.
Best regards,
Emma
Reply from Nuvei
Hi Peter ,
Thank you for your kind words and for taking the time to share your experience ! It means the world to us to hear that it was easy to work with us and it motivates us to continue working hard to provide the same great customer service :)
-Emma
Reply from Nuvei
Hi Fernande,
Thank you so much for your kind words and for sharing your experience ! Thank you for partnering with us to achieve your business goals:) We look forward to continuing to provide you with the best service .
-Natalie
Reply from Nuvei
Hi there,
I'm thrilled to hear you had such an awesome experience! 😊 Thank you so much for taking the time to share your feedback. It truly means the world to us. Our goal is always to make our customers' experiences smooth and seamless, and it's wonderful to know we achieved that for you.
-Emma.
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