I'm extremely please with the knowledge and service I got from the sales representative, I have to say the activation was simple and she was patient, but did misinform me about my dashboard plan, I di... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Excellent choice of various APMS, low fees, efficient and fast support team, always available. Working with Nuvei makes processing easy as you get in one place a cashier and the payment methods requir... See more
Company replied
The attention I received was excellent. The challenge I faced was obviously not a challenge, at all, for Nuvei or its employee. And yet, I can say, the solution was conveyed in a professional and non... See more
Company replied
Nuvei is great company for mid to big businesses. Our companie is working with them for over a half a decade now and we are very happy to have this relationship growing every year. I would recommend t... See more
Company replied
Company details
Written by the company
Nuvei is the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in over 50 markets, 150 currencies and 700 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration.
Contact info
1100 Boulevard René-Lévesque W., H3B 4N4, Montreal, Canada
- wecare@nuvei.com
- nuvei.com
3.8
Great
823 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Great Company for Payment Processing
Nuvei is great company for mid to big businesses. Our companie is working with them for over a half a decade now and we are very happy to have this relationship growing every year. I would recommend them for companies working with both European clients and Worldwide.
13 May 2025
Unprompted review
Reply from Nuvei
Hi Viktor,
Thank you so much for your kind words and for being a valued partner for over half a decade! We’re overjoyed to hear that your experience with Nuvei has been so positive and that our solutions continue to support your business growth both in Europe and globally.
Your recommendation means a lot to us, and we look forward to continuing to grow this relationship in the years to come.
Best regards,
Emma.
"This company operates with dirty and questionable strategies to generate profit. Will have to end working with them."
Another reviewer said it perfectly: "This company operates with dirty and questionable strategies to generate profit. Will have to end working with them." We were lured with the no processing fees, meaning all fees would be covered by customer with a 3% fee at time of transaction, by a 3rd level company called Rapid Pay who is subordinate to Finical Holdings LLC who subordinate to Nuvei. It went well for the first month then we started noticing fees being debited from our account. And then, of course the the prompt customer service we saw when they were bringing us on disappeared overnight: no phones answered or emails replied to. We reached out to our attorney general and got some of the fees back. At one time, they withheld over 10K for a .20 cent fee they erroneously claimed we owed them. We terminated our agreement over a month ago and they are once again threatening us for a yet another erroneous fee. So, we're going back to our attorney general as well as spreading the word far and wide about this "company" as-well-as contacting our legislatures to generate new bills confronting predatory credit card processors. We are also starting up a small business group to go nation-wide that will focus on these types of predatory card processing companies.
10 May 2025
Unprompted review
Reply from Nuvei
Hi,
I'm deeply sorry for your negative experience with our company. I understand how frustrating and disappointing this situation must have been for you, and I sincerely apologize for any inconvenience caused by the issues you described.
Thank you for bringing this to our attention. Your feedback is extremely valuable to us, and we are committed to addressing the concerns you raised.
We hope to have the opportunity to make things right. We would like to investigate this matter further and work towards a resolution. We will contact you within two business days.
Best Regards,
Emma.
Excellent Customer Service
The attention I received was excellent. The challenge I faced was obviously not a challenge, at all, for Nuvei or its employee. And yet, I can say, the solution was conveyed in a professional and non threatening manner. I didn't feel like I was the IT idiot as I have felt when troubleshooting other IT challenges. Good job.
5 May 2025
Reply from Nuvei
Hi,
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our team. It's wonderful to know that we could address your challenge efficiently and professionally, making you feel comfortable and respected throughout the process.
Your feedback truly motivates us to continue delivering excellent service. If you ever need further assistance, please don't hesitate to reach out. We're always here to help.
Wishing you all the best,
Natalie.
Everything is good
Everything is good. Just had to update but wondering why it doesn’t update automatically. Could have been worse if we didn’t have the back up machine
28 April 2025
Reply from Nuvei
Hi Cheryl,
Thank you for your feedback! We're glad to hear that everything is working well now. We're continuously working on improving our systems, and your input is valuable in helping us make those enhancements.
If you have any further questions or need assistance, please don't hesitate to reach out.
Best Regards,
Natalie.
This company operates with dirty and…
This company operates with dirty and questionable strategies to generate profit. Will have to end working with them.
5 May 2025
Unprompted review
Reply from Nuvei
Hi Yinghua,
I sincerely apologize for the inconvenience caused by the delays in addressing your requests. I understand how frustrating this must be for you.
Please rest assured that we are actively working to resolve all your concerns and will keep you updated as soon as everything is finalized.
Thank you for your continued patience and cooperation.
Best Regards,
Natalie.
Excellent choice of various APMS
Excellent choice of various APMS, low fees, efficient and fast support team, always available. Working with Nuvei makes processing easy as you get in one place a cashier and the payment methods required for a successful business. In a few words, "one stop shop"
5 May 2025
Unprompted review
Reply from Nuvei
Hi Zoran,
Thank you so much for your wonderful review! We're delighted to hear that our wide selection of APMS, rates, and efficient support team have made your experience with Nuvei seamless.
It's great to know that our "one stop shop" approach is helping your business succeed. If you ever need further assistance, we're always here to help. Thanks again for choosing Nuvei!
Best Regards,
Emma.
Excelent support service by Relationship manager
Excelent support service by Relationship manager that help us a lot in opening new markets and adding new payment method in existing ones
5 May 2025
Unprompted review
Reply from Nuvei
Hi Boris,
Thank you for your positive feedback! We're thrilled to hear that our Relationship Manager was able to assist you effectively in opening new markets and adding new payment methods.
Your success is our priority, and we're glad to have been a part of it. If you need any further support, please don't hesitate to reach out. We're here to help!
Best Regards,
Emma.
Poor service for new clients.
Poor service for new clients. Unfortunately the onboarding process has and is continuing to be a nightmare. Wrong information provided, setup incorrect and service is very poor. No shows for terminal set up appointments (happened twice) with no explanation why.
1 May 2025
Unprompted review
Reply from Nuvei
Hi Lois,
Thank you for sharing your feedback. We sincerely apologize for the inconvenience and frustration you've experienced during the onboarding process. This is not the level of service we strive to provide .
We understand how critical it is to have accurate information and timely setups, and we would love to make things right.
Could you please provide us with your contact details or reach out to wecare@nuvei.com? We want to resolve this matter as quickly as possible and ensure your setup is completed to your satisfaction.
Thank you for your patience and understanding.
Best Regards,
Emma.
Reply from Nuvei
Hi Ron,
Thank you for your feedback! We're thrilled to hear you had a positive experience with our service and that our representative made a great impression. If there's anything else we can assist you with, please don't hesitate to reach out. 😊
Best Regards,
Natalie.
I'm extremely please with the knowledge…
I'm extremely please with the knowledge and service I got from the sales representative, I have to say the activation was simple and she was patient, but did misinform me about my dashboard plan, I did not need to keep the Coach d'affaire to access the basic dashboard.
23 April 2025
Reply from Nuvei
Hi Tracey,
Thank you for your feedback! We're delighted to hear that you were pleased with the knowledge and service provided by our sales representative. It's rewarding to know that the activation process was simple :)
We apologize for the misinformation regarding your dashboard plan. Your feedback is valuable, and we'll ensure our team is better informed to prevent this in the future.
If you have any further questions or need assistance, please don't hesitate to let us know. Thank you for choosing us!
Best regards,
Natalie.
Reply from Nuvei
HI Neda,
Thank you so much for your wonderful review! 🎉 We're thrilled to hear that our customer service team has been available and helpful to you.
Your satisfaction is our top priority, and we're always here to assist you whenever you need. If there's anything else we can do for you, please don't hesitate to reach out!
Best Regards,
Emma.
Avoid this company at all costs
Avoid this company at all costs. They promised they could integrate their payment software with our website and then after a complete hassle of signing up, turns out they couldn't. Immediately after finding out I emailed them letting them know this wouldn't work and I didn't want to continue the service. Thought everything was done until I looked and saw they've been charging our account every month. After trying to get a refund they ignore you and keep charging. Can't seem to get them to stop and probably will have to get a lawyer involved to solve this issue now. What a waste of time and money.
Follow up: they did not resolve the issue despite their below reply.
16 April 2025
Unprompted review
Reply from Nuvei
Hi Austin,
I am truly sorry to hear about your experience and I understand the frustration it has caused. I understand how crucial it is for our payment software to integrate seamlessly with your website, and we deeply regret that we were unable to fulfill this promise.
I also want to apologize for the the lack of response to your requests. This is not the standard of service we aim to provide, and we are committed to resolving this issue promptly.
One of our merchant advocate specialists will contact you within two business days to assist you and ensure this matter is resolved.
Your feedback is invaluable to us, and we will use it to improve our services and ensure such issues do not occur in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to make things right.
Best Regards,
Emma.
Worst company ever!
This company claims there is “no contract” and that you can cancel anytime. But when we were unhappy and wanted to cancel, they completely ignored us and disappeared — clearly stalling in order to charge us for an extra month. Extremely dishonest and unprofessional. You absolutely should avoid doing business with them.
We later switched to Moneris, and the service quality is on a whole different level — much more professional and trustworthy compared to Nuvei.
This is the first time I’ve written a review on Trustpilot, and I’m doing it to warn others not to fall into the same trap.
4 April 2025
Unprompted review
Reply from Nuvei
Dear Richael,
Thank you for sharing your experience. I sincerely apologize for any inconvenience you encountered. Our aim is to provide transparent, professional, and reliable service and we take your feedback very seriously.
We would appreciate the opportunity to rectify this situation. Please send us your contact information, including your merchant ID and business name, at wecare@nuvei.com or by updating this review.
Thank you for your cooperation and understanding.
Sincerely,
Emma.
Always provides excellent service and…
Always provides excellent service and would highly recommend to any merchant
9 April 2025
Reply from Nuvei
Hi Kimberley,
Thank you so much for your kind words! We're happy to hear that you consistently receive excellent service from us ! Your recommendation means a lot and motivates us to keep delivering top-notch experiences to all our merchants. 😊
Best Regards,
Emma.
Reply from Nuvei
Hi Matthew ,
Thank you for your feedback! We're glad to hear that the process was easy and straightforward for you. If you need any further assistance, feel free to reach out :)
Best Regards,
Emma
I open my service on March 11
I open my service on March 11, 2025. Received my package on the 15th of March I didn’t start using my processor until the first day of April and my account is closed on the third day I’ve done small transactions and 3 were flagged. My bank account is new and opened for the purposes of capturing payments and I was penalized as high risk all documents sent in now I’ll have turn down clients and find a new service
2 April 2025
Unprompted review
Reply from Nuvei
Hi Kenneth,
I am truly sorry to hear about your experience. Thank you for bringing your concerns to our attention. I sincerely apologize for any inconvenience this situation has caused you and your business.
Your feedback is invaluable to us, and I will personally review it to assess how we can improve our services.
Best Regards ,
Emma.
Avoid this company for small business
was sold on this company for payment processing as a less expensive option. Hidden fees made it completely the opposite. Cancelling was a hassle and was billed an additional month after cancellation. Would never recommend this company to any other small business. The only good thing about this terminal, was the lack of long term contract so I could opt to cancel it.
2 April 2025
Unprompted review
Reply from Nuvei
Hi Jennifer,
Thank you for sharing your feedback regarding your experience with our payment processing services. I regret to hear that you encountered issues with unexpected fees and the cancellation process. Please accept our sincere apologies for any inconvenience this may have caused.
Your feedback is invaluable to us, and we are committed to addressing your concerns. One of our merchant advocate specialists will contact you within two business days to discuss any outstanding questions you may have.
Thank you for bringing this to our attention.
Best Regards,
Natalie.
Excellent n,satisfaction
25 March 2025
Reply from Nuvei
Hi Kang,
Thank you very much for taking the time to leave this 5-star review! We really appreciate you sharing your feedback. Knowing that you had a great experience motivates our team to keep striving for excellence. We're thrilled to have you as a valued customer and look forward to serving you again soon.
Best Regards,
Emma.
The Nuvei Tech Support Rep was very…
The Nuvei Tech Support Rep was very proficient, professional and friendly in resolving my issue. It was done quickly.
1 April 2025
Reply from Nuvei
Hi Ray,
Thank you so much for your kind words! We're delighted to hear that our Nuvei Tech Support Rep was able to assist you proficiently, professionally, and with a friendly attitude. It's wonderful to know that your issue was resolved quickly. Your feedback means a lot to us, and we're here to help whenever you need.
Best Regards,
Emma.
I just retired and wanted to return my…
I just retired and wanted to return my Point of Sale unit to Nuvei. I called customer service, spoke to Sebastian and was able to close my account in very short order. They sent out a box to return my unit and a paid waybill in order to send it back to them. I received this the next day, called Purolator for a pick up and all done quickly and very efficiently.
15 March 2025
Reply from Nuvei
Hi Stephen,
Thank you so much for sharing your fantastic experience with us! We're absolutely thrilled to hear that Sebastian and our customer service team were able to assist you so efficiently. It's wonderful to know that the process of returning your Point of Sale unit was quick and smooth. Your feedback is incredibly motivating and inspires us to keep delivering top-notch service!
Best Regards,
Natalie.
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