Nutsoasis Reviews 372

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the nuts and chocolate-covered items, noting their freshness and delicious taste. Many appreciate the wide variety of choices available and the excellent packaging, which often makes items suitable for gifts. The ordering process is frequently described as easy, and the delivery service is highlighted for its speed and efficiency. However, some customers also noted occasional issues with their orders, such as receiving incorrect items or experiencing problems with delivery, including parcels being sent to the wrong address. A few people mentioned dissatisfaction with the quality of the chocolate on some products, describing it as inferior.

What people talk about most

Product

Customers consistently note positive experiences with product quality and variety. Reviewers frequently... See more

Quality

Customers had positive experiences with quality. Reviewers consistently praise the high quality of the... See more

Delivery service

Users describe positive interactions with delivery service. Customers consistently praise the prompt and fast... See more

Order

Reviewers mention positive feedback about their orders. Customers consistently praise the quality of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Despite a hiccup initially ( order delivered to wrong door) my new parcel arrived yesterday. Everything thing is delicious, we bought the corn just to try it, wow new best snack. The chocolate gingers... See more

Rated 5 out of 5 stars

The actual nuts - the range, from raw to salted, honey roasted to chocolate coated - are uniformly of high quality and very tasty. The service, packing, tracking updates and actual delivery are exe... See more

Rated 5 out of 5 stars

The products are super quality, beautifully packaged and presented and delicious. I have thoroughly enjoyed all the products that I have received and would thoroughly recommend. PS the chocolate cover... See more

Rated 5 out of 5 stars

The nuts are excellent quality with a huge range - whether raw, roasted and salted, honey roasted or chocolate covered. They are well priced, packed very neatly and delivered extremely efficiently... See more


Company details

  1. Nut Store

Written by the company

Nuts Oasis is a UK-based supplier of raw nuts, roasted and salted nuts, crackers, and confectionery. We operate out of London, UK, and focus on providing high quality, fresh nuts to our customers. Each ingredient in our products is carefully selected to maximize both its nutritional benefits and taste. We use only the finest produce from around the globe. We produce over 100 types of nuts and confectionery using our unique roasting and mixing techniques.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

372 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

wrong product

I believe I ordered 2 bags of brazil nuts; instead I got 2 bags of mixed nuts.

14 July 2025
Nutsoasis logo

Reply from Nutsoasis

Thank you for your feedback, and we’re very sorry to hear about the mix-up with your order. This isn’t the experience we want for our customers. Please contact us at info@nutsoasis.co.uk, and our team will be happy to resolve this for you as quickly as possible.

Kind regards,
The Customer Service Team
Nuts Oasis

Rated 5 out of 5 stars

Excellent all round!

Excellent all round!
From ordering to delivery to consumption all great. I've recommended you to friend already. The dark chocolate covered nuts are really some of the highest quality I've ever had!

30 June 2025
Rated 1 out of 5 stars

I did not receive the pumpkin seeds I…

I did not receive the pumpkin seeds I ordered
The company said they had delivered but the photo sent from courier was not my address I paid by Apple Pay who always get my Address right!!!!!
When I complained they said confirm your address so I put Flat 12 as I live in a block of flats! They said they won’t do anything as I had given them my usual address of number 12 xxxxxxx xxxxxx
I have Never written a bad review on trust pilot before They had the cheek to say I could order again at a discounted rate!!!!!!
I will stay with whole foods in future where I have never had a problem

1 July 2025
Unprompted review
Nutsoasis logo

Reply from Nutsoasis

Dear Sarah,

Thank you for your feedback, and we’re genuinely sorry to hear about your experience.

We’d like to clarify that the delivery was processed based on the address originally provided at checkout:

12 Hamilton Grange, 2 Crowstone Avenue, Westcliff On Sea, SS0 8JT

After the delivery attempt, you informed us that you live at:

Flat 12 Hamilton Grange, 2 Crowstone Avenue, Westcliff On Sea, SS0 8NT

This is not just a clarification—it includes a different flat number and a different postcode, which may have contributed to the delivery issue. Unfortunately, courier services rely on exact address details, and even small differences can result in failed deliveries.

Despite this, we offered a new order at a discounted rate as a gesture of goodwill, aiming to resolve the matter fairly and promptly. We're sorry to hear that this offer did not meet your expectations.

We understand your frustration, and while we regret that this has led to your first negative review, we remain committed to resolving the situation with fairness. If you would reconsider our offer, we would be more than happy to assist further.

Warm regards,
Customer Service Team











Rated 1 out of 5 stars

Bought 1kg of Brazil nuts in dark…

Bought 1kg of Brazil nuts in dark chocolate back in January as my regular supplier ran out... Big mistake they were just as expensive but inferior in terms of the chocolate used! I found the nuts good enough quality but the chocolate tasted like horrible imitation... I certainly won't buy anything else from them and don't recommend. Should have bought less as my first order, my mistake.

29 January 2025
Unprompted review
Nutsoasis logo

Reply from Nutsoasis

Dear Dorota,
Thank you for your feedback, and we're genuinely sorry to hear that our dark chocolate Brazil nuts did not meet your expectations. We take quality very seriously and only use chocolate sourced from reputable suppliers, but we understand that taste can be subjective and truly regret that you were disappointed.

We appreciate your comments about the quality of the nuts themselves and are always working to improve our products. Your experience has been noted, and we’d love the opportunity to make things right. If you're open to it, please contact us directly at our email info@nutsoasis.co.uk, and we’ll be happy to discuss a resolution.

Thank you again for taking the time to share your thoughts.

Warm regards,
Adam
Nuts Oasis

Rated 5 out of 5 stars

Can not rate highly enough

Can not rate highly enough. They are beautifully packaged, fantastic choice. The only bad thing to say is that they are so delicious I have already placed my second order! Don’t think twice, just try them!

9 June 2025
Unprompted review
Rated 5 out of 5 stars

New Snack stop

Despite a hiccup initially ( order delivered to wrong door) my new parcel arrived yesterday. Everything thing is delicious, we bought the corn just to try it, wow new best snack. The chocolate gingers so moreish, the honey nuts are incredible, completely covered in sweet tastiness. Noticed no powdery residue or soft old nuts, we will definitely be back.

18 May 2025

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