Ive been ordering here for a couple of years and never been dissapointed! Very fast delivery and the wax melts last for ages, they always smell amazing and the parma violet is my absolute favourite! T... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
If it's fragranced, we love it and live it. We produce wax melts, candles, Eau De Parfum, soaps and other cosmetic & home fragrance products in the UK. We strive to offer value for money, proudly creating a lean and efficient business operation so as to produce the UK's best value wax melts from any private VAT registered Ltd Co without removing cost from our product. Our designer inspired Eau De Parfum have been curated over the course of four years, produced and sold both retail and wholesale, with a constant development on scent - we strive to have the closest match possible, with good strength and silage, at a fraction of the cost. All our cosmetics adhere to UK cosmetics regulation and are produced in the UK.
United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 40% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
WARNING.. READ REVIEWS BEFORE ORDERING im so angry £40 wasted my 1st and last order with nuscents i dont no how they can get away with selling these they have no scent what so ever ordered because my sister took a break from her wax melts whilst she was moving house so thought id order from this company im so so gutted that I did my sisters fill the whole house iv just recieved these so called wax melts and there that weak you cant even smell them in there packaging bought 4 of the jadore as thats my fav that I buy from my sister which is so so strong and these off nascent have no scent at all like literally 0 im so angry there most definitely cheap oil fragrances as someone else has written in there review my sister uses 10% fragrance as nuscents apparently do so there rather lieing or using extremely cheap cheap fragrance oil just dont waste your money i honestly want to cry £40 iv lost thats way too much money for wax melts to have no smell at all just trust all these bad reviews because they are not lieing I wish to god I read them before ordering iv ordered many wax melts from different company's and these are hands down without a shadow of a doubt the worst iv ever used I dont no how they csn get away with it take my advice and always go to a small buisness who care about there customers and there quality of there products and not just money grabbing and scamming people I bought all my regular scents that I buy from my sister and hers smell so strong and beautiful then iv got these cheap nasty skinny with no smell wax melts off this company that are not letting off any smell at all (and yes im burning the jadore so iv given it chance to disappoint me further) i want my money back im disgusted and so angry its unbelievable!!! And also there old and damaged all habe air bubbles and scratches in them and some not in dirty packaging and in christmas stock so selling old damaged stock as new with no fragrance absolutely been conned
Great company the wax melts smell amazing and I wouldn’t use any others now . The delivery is always quick and the customer service is great .
Brilliant service every time and I am so pleased you brought back the old XL wax melt. The other ones were nice and still smelled but as an arthritis sufferer I haven't found another wax melt which is both easy to use and lasts long. Keep up the good work
I've been ordering for a long time but when they changed the shape of the xxl bar's and the scent I stopped. There was no smell at all. Bring back the old xxl and go back to the original smells
Hundreds of scents available, so something for every nose, of the few I've tried so far the scent throw has been good and lasts for ages. Bonus that they offer cruelty free perfume dupes too, I bought the "Lost Cherry" inspired fragrance and it's gorgeous.
Excellent communication regarding status of orders and swift delivery, items securely packaged, all in all a great company with exceptional customer service. Happy to recommend.
Very disappointed, i’ve been ordering for years it’s went downhill since they stopped selling the 100g bars. barely any scent to them even your standard size melts :( unfortunately won’t be ordering again. please do better

Reply from Nuscents
Fragrances are devine tried a few others but not happy at all,Fragrance doesn't last.

Reply from Nuscents
Love all the scents my favourite is the pine one for Christmas time. Really good and can actually smell them unlike some other companies

Reply from Nuscents
Super fast delivery and the wax melts are a good size with a very varied aromas

Reply from Nuscents
first and last time i would order i normally order else where and always happy but thought i’d try a new company for something different these wax melts have little to no smell atall i put 2 in different rooms had a very slight smell which i could only smell for about a hour the usual company i order from lasts all day amd the whole house smells lovely i will definitely be sticking with them i don’t recommend this company for wax melts
Ive been ordering here for a couple of years and never been dissapointed! Very fast delivery and the wax melts last for ages, they always smell amazing and the parma violet is my absolute favourite! This recent order is my first in a while and the service is still excellent! Very happy with my purchase! Thank you.

Reply from Nuscents
Bought a few wax melts and first time using this company nice size wax melts but only smell for the first 5/ 10 mins after that nothing so disappointed will not buy again
I've ordered from this company for a good few years won't go anywhere else for my waz melts or perfumes
Great prices and delivery. The waxes smell wonderful and I've already ordered my second lot. My favourite is Black Cherry which is mouth watering
Great products and excellent service! Order arrived quickly and kept up to date with dispatch and delivery. I recently went back to reorder the mademoiselle room spray (because it smells AMAZING) and they were out of stock. I messaged asking when they were due back in, had a really fast response and they were restocked later that day 😊 I even got an email advising of the restock at the time I was advised the would be back online. Couldn’t be happier.
I'm a fairly new Nuscents customer, and I have been very impressed so far.
There is a huge range of scents to choose from in their wax melts, and the ones I have tried so far all smell amazing.
Their website is easy to navigate and place an order, there are really good offers available across the website, and the dispatch of my orders has been amazingly speedy.
A happy customer. Would recommend.
No problems from ordering to receiving my order,wax melts smell amazing,really happy with them,will definitely order from here again.
I used to buy my waxes from a friend who run her own shop but sadly she had to close, so in came google and Nuscents I thought I would give them a go and so glad I did.
The scents are excellent some stronger than others but all smell amazing, the prices are excellent.
Ive been ordering for a while now and would not go anywhere else and would highly recommend.
I have been using Nuscents for a while now. These are the best wax melts I have come across! I absolutely love all the laundry scents! I accidentally put the wrong address on my most recent order and nuscents have kindly replaced free of charge even though this was completely my fault! Absolute 1st class customer service!! Many thanks Nuscents!!!
Been using nuscents for a while now love the wax melts..have tried different companies but nuscents are the best! Anyone that comes into my house always comments on the smell and how strong they are think I’ve only ever had 1 that I couldn’t smell out of all the orders I’ve received
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.