I wish I had read these reviews on this website. 3rd March I placed my order and still haven't received my order.I've emailed there customer service that is working,I have now reported them to the co... See more
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Avoid Ordered jan 2026 now march still no order they don’t respond to emails im more annoyed at myself for not reading reviews before purchasing
I would rate zero, customer service is non existent, clearly a scam! Avoid avoid avoid. Placed an order, emailed them and no answer. They charged me for an express delivery which it is clearly not... See more
Wish I could give them 0 stars. No response from their customer service even after emailing them 4 times. I want to cancel an order that has not shipped out yet and they don’t return ANY emails! Afte... See more
Company replied
Company details
Written by the company
Our mission is simple, we’re on a journey to create beautiful clothing that doesn’t cost the 🌍 👣 Shipping from Portugal & Most of our garments are also made in Portugal.
Contact info
1.4
Bad
180 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing sustainable shop with freindly customer support
Great shop! There is a huge selection of sustainable clothes and the prices are very fair! I ordered several items and one piece was too small. On the website, I could easily return it. The return label was already in the package I received. The communication was very friendly! I can totally recommend nu-in!
13 March 2021
Unprompted review
Reply from nu-in.com
Hello Felina,
Thanks for your extraordinary review😍
We're happy to hear that you're enjoying our selection garments and our prices and that you could return one item to us very smoothly🙌
We are so grateful that you took the time out to leave us a 5-Star review! Your support means so much to keep us focused in our mission! Don't hesitate in reaching out to customer.care@nu-in.com for anything, see you around🌸
All the best,
Your nu-in team💚
Sizing troubles - Great Customer Service
I ordered a fine-knit dress, and the fabric was beautiful. It didn't fit, though; the sizing calculator was wrong.
Another piece which looked good first lost its shape when washing. I got refunded without issues in both cases.
5 March 2021
Unprompted review
Reply from nu-in.com
Hello Yvonne
Thanks for your amazing review!
That's so nice to hear that even through your sizing was not accurate and another piece didn't match your expectations you're still happy with the returns and with our customer service!
Sizing when online shopping can be difficult to predict. Besides body measurements, it also depends on your body shape and the desired style so we're working hard in giving the most accurate sizing tool and the best support on that matter🌟
We hope to hear from you soon🌱
All the best,
Your nu-in team💚
Bad Quality
Bad Quality. I ordered 4 T-shirt. 2 of them have holes after like wearing them twice. And also after washing it a few times it looks terrible. really cheap quality. !!
3 March 2021
Unprompted review
Reply from nu-in.com
Hello Bianca,
Thank you for your review.
We're sad to hear that you experienced quality issues with 2 of your T-shirts, this is not the standard we're striving for😞
We have found a ticket from August 2020 complaining about an item with an hole that was associated with your name, but, unfortunately, we haven't found any other email or message associated with your name since then and it's really important that we can understand what happened. Only this way we can improve.
We'll be in touch with you & we hope to hear from you soon🤞
All the best,
Your nu-in team💚
Costumer care is amazing!
I love the brand, their clothes and especially their costumer care was amazing and really helpful since I had a problem with the quality of one pair of jeans. The fit of the clothes is great and the fabric feels really nice. The order process and return process were really good too, can’t complain about anything. Thanks so much nu-in! Trying to make the world more green, garment by garment 🌞💚
1 March 2021
Unprompted review
Reply from nu-in.com
Hello Anna,
Thank you so much for your sweet review😍
We're glad to hear that you're happy with our customer service, giving a great and personalized service is something we give special attention and this aknowledgment gives us so much joy 😄
Our garments are created by our talented designers with focus on fashion and sustainability and if something if you need to return for whatever reason, we strive to have the most convenient return process!
We count ourselves lucky for customers like you, so passionate about sustainability like ourselves🐳 We look forward to hearing from you again in the future!
All the best,
Your nu-in team💚
Very happy to have discovered Nu-in
I was a little sceptical after reading some of the reviews but I really like the company ethos so decided to give it a try.
The delivery was delayed by a day but most deliveries are during the pandemic and I knew where my package was at all times with the tracking number provided (I am based in Ireland so once the package was with An Post delivery I knew there would not be an issue with delivery).
I ordered the high wasted leggings and I am very impressed with the quality. I have washed them twice at this stage and they are holding up very well. The price point is very reasonable when compared to competitors and they also offer a student discount.
I am between a small and medium so if I was ordering again I would probably size down to a small as they tend to slip a little when running. I will definitely be ordering again in the future.
28 February 2021
Unprompted review
Reply from nu-in.com
Hello Cliona,
Thank you for your stunning review!
We're happy to hear that you decided to give us a chance and you took the time to recommend us🥰
As you may know, we're a new brand launched during this world pandemic and unfortunately, not all the stars were aligned during this journey.
Our mission of creating beautiful clothing that doesn’t cost the 🌍 👣 is what motivates us to wake up everyday!
After months of sweat, tears and hard work to create something unique yet the more sustainable as possible, it's so delighting to hear that you're satisfied with the delivery, the quality and the pricing of your garments.
Stay safe and see you soon🤩
All the best,
Your nu-in team💚
Great clothes/ethics but needs better communication about issues with returns
I love the clothes and quality and everything they stand for. However I am having a big issue as a package of mine that I returned is either lost or another reason that I am not aware of. When I enquire, they just say to wait. It’s been two months since I returned the package. I’m not happy about this as it is a hard time financially and I need that refund- my living depends on it. I don’t know what the issue exactly is and I feel there is not enough effort to get answers or anything from the delivery service. My mental health isn’t really being helped as I am constantly anxious about waiting. I feel more effort could be made and I just need to know what is happening as this wait is too long. Every email I make to customer service is the same and unhelpful so I’m quite frustrated.
Having received a response about what the true issue was cleared up the situation just fine, but I think a more clear response from the start next time there is an issue would be better. Just a small suggestion!
The original customer service said it was my fault for no invoice in the package when I never received one initially anyway. Thus providing a better picture of the issue is more helpful. Also the customer service mentioned the items did get returned to the warehouse so confused about the feedback below. Also the delivery service for the returns said they don’t give out receipts either.
All in all I do really like the items and I wouldn’t stop shopping there as what good they do for the planet really outweighs some issues. Again the quality of clothing is great too. The issues faced still would worry me next time purchasing but I guess persistence is key.
26 February 2021
Unprompted review
Reply from nu-in.com
Hello Amisha,
Thank you for your review.
We're happy that you love our brand and we're sorry to hear that you had an unpleasant experience when returning your items😟
Unfortunately, the process of returning your items until the return reaches to us is difficult for us to control and as we mention on our Return Policy page , https://nu-in.com/pages/return_policy, "Please be sure to keep hold of your receipt in the meantime, since the responsibility of the return is yours until it reaches us" (3. Returns Instructions, point 4)🌼
As the UK is not part of the EU anymore, the return has to go through customs and apparently, you didn't attach the proforma invoice to the package, so the carrier had difficulties in declaring your order to customs. However, because of the mess caused for Brexit, they couldn't also seem to locate your order anymore at the beginning of February and we have initiated an international investigation with our logistics partner and with the carriers, that as you may understand, it's normal to take a while to investigate where the return is since there are a lot of intermediates before the return reaches us.
We've received the information that the carrier lost the package and we have refunded you even through the items never reached us and we're very sorry this took so long to be solved🌸
We're sad to hear that you're going through some financial difficulties and you have been going through some anxiety😣 We hope this situation being solved helps you to feel a little better and we hope you can find the strength in the little things of life and stay positive for better times🥰
All the best,
Your nu-in team💚
Recommend 100%
Extremely happy with the order, quality of clothing and return process. I have ordered twice so far and would definately recommend.
I did not have to contact customer service but I actually made some recommendations for their site on instagram and not only did they immediately contacted me but they also implemented the improvements within days.
The return on 1 item was extremely easy as they provides a return label.
I ordered a cardigan, a knitted sweater and a bodysuit, all great quality (I have not washed any yet but they all are cotton so at worst I might see a slight shrinkage which would be expected) and I would say true to size.
To whoever is ordering and looking at all the reviews keep in mind they would still be cooncidered a new company. I appreciated that they have answered to everyone's complain here.
20 February 2021
Unprompted review
Reply from nu-in.com
Hello Polina,
Thank you so much for your review!
It is so lovely to hear that you‘re happy with your orders💕 We work hard to provide the best customer experience, to be responsive on all channels, keeping the procedures as simple and convenient as possible and it is amazing that you‘re happy with the experience you had with us!
We are more than happy to assist you and we'll always be here to provide you with high quality sustainable clothing that is fashionable and affordable🌱 If you ever need help with your order, you want to leave us a suggestion or just to chat, don‘t hesitate in emailing us to customer.care@nu-in.com🌟
We're a new company and it's true that we've experienced some difficulties, especially being launched during a world pandemic, and we just want to say that you're so kind in having that in mind and taking the time in writing us this positive experience to support us🙌
All the best,
Your nu-in team💚
Nu-in are my go too!
Nu-in are my go too!
I love the style, the extensive measures they go to be an overall sustainable brand, and I am amazed by their quality of clothing - everything is so well made! You won't find better quality than this from Zara or other high street brands I promise you! Plus I hate being a contributor to fast fashion, and Nu-in ethics protest against that which I admire! #nofastfashion
19 February 2021
Unprompted review
Reply from nu-in.com
Hello Emily,
Thank you for your remarkable review🎀
We do our best to be as sustainable as possible and work hard to improve every day. Our goal is high quality, fashionable clothing that doesn‘t cost the earth!
Your feedback is amazing feedback for us and shows us that we‘re going in the right direction. Every little step is important to protect our environment and we thank you for being part of it and supporting our mission🌏
Thank you for your trust & can‘t wait to hear from you again!
P.S. #nofastfashion 💪
All the best,
Your nu-in team💚
I have been looking for a sustainable…
I have been looking for a sustainable brand that has fashion at a reasonable price - and nu-in is definitely it! I love the clothes, they came within 3 business days despite my choosing the long delivery time! The size guide was a little off, so make sure you read the model's size.
My new pants are SO comfortable, I'm so excited! I definitely have to keep in mind that buying clothes is bad for the environment, even when the brand is sustainable. But nu-in will surely be my go-to when I am in need of something new!
13 February 2021
Unprompted review
Reply from nu-in.com
Hello Caroline,
Thank you for your incredible review!
We're thrilled to hear that you finally found the brand you were looking for with us😁 Our mission is to create beautiful garments in the most sustainable way possible, so we want to be different and disrupt the fashion industry. We're happy that you value our efforts and we thank you for supporting us with our mission👩🌾🐬🌎
We're sorry that your sizing was off, but you can rest assured that we're focusing on improving on that matter, offering more guidance to help you selecting your size! Stay tunned😉
All the best,
Your nu-in team💚
dont shop there, it‘s fraud
my recommendation: dont ever buy anything at this shop. never. especially when you live in austria. once your items are delivered (and this needs a reeeeeally long time), you are not able to return them. the company sends you wrong retourn labels, so neither the postoffice nor DHL (the parcel service that is supposed to deliver/return!) will return your parcel. and there is no help. you are stuck with your parcel (and the costs) forever. this is a big fraud. dont. shop. at. nu-in.
update: the parcel is still at my home. costumer service is letting me wait since almost one week - to CREATE A NEW LABEL. this is insane.
12 February 2021
Unprompted review
Reply from nu-in.com
Hello Nadja,
Thanks for your review.
We’re terribly sorry that you feel that way about us and that you don't recommend us😌 We're a new brand and we can assure you that we're working hard to provide a good service since the beginning and to make things right.
We strive to offer the easiest and more convenient way to return, and we're in a learning curve. As you may understand we also depend on our partners to help us to provide a good service. If anything fails or is not going according to the way we idealized, we just want to find a solution and improve so these difficulties don't repeat🙇♂️
We're happy to help you and send you a return label for another carrier. You should not experience the same issue again in the future as our logistics team is working hard on implementing a new process and working with the best partners😉
We apologize for this unfortunate experience and we can assure this is not the standard we’re striving for. We also would like to thank you for shopping with us in the first place and we hope we can earn your trust again🤞
All the best,
Your nu-in team💚
Didn’t receive items
Ordered around 5 items and then 1 turned up in a beaten up box after being charged loads by ups, took a while to sort out probably around a month though the staff are really nice who were helping. Got a full refund on the missing items and all the charge from ups, the jeans I did get are really nice and I would say true to size (I’ve seen a lot of reviews who say run small so I ordered a bigger size and they’re too big but still lovely). I think this is more ups’ fault and hope this doesn’t happen again since I really want to begin buying more sustainably this did annoy me quite a bit in the beginning.
29 January 2021
Unprompted review
Reply from nu-in.com
Hello Holly,
Thanks for your review😊
We're terribly sorry that your first experience was not happy as expected. We thank you for raising this issue with our customer service and for giving us the opportunity to get things cleared. In fact, the delivery of our packages can be out of our control and we rely on our partners to do a good job but as errors inevitably can happen, we're here to make sure that we provide the best service possible and to compensate for any inconvenience caused🌟
We thank you for leaving us a good rating and for trying to understand our side, even after you had an unfortunate experience that we're very sorry that ever happened. We're happy that you're trying to buy more sustainably and for supporting our mission💐 We would be more than happy if you give us a second chance and if we can keep hearing from you!
All the best,
Your nu-in team💚
Still waiting to get a tracking number…
Still waiting to get a tracking number after 9 days, i’ve contacted the customer service and the answer was “ we will get in contact with the warehouse and let you know”, almost 2 days and not answer. Shipping within Europe should be max 1 week. I will never purchase again on this website.
15 January 2021
Unprompted review
Reply from nu-in.com
Hello Sara,
Thanks for your review.
We’re sorry that you had to wait so long to get your order shipped😌 Unfortunately, we’ve experienced an integration issue that prevented our warehouse from receiving the information for your order in time. Our specialist team worked hard to have the issue fixed as soon as possible and managed to get the affected orders on their way.
Regarding the response you received from our customer service, please note that our customer service first needs to understand what happened, how long the problems should take to solve or find an alternative solution and compensate the affected customers🙏
We apologize for the unfortunate experience and we can assure this is not the standard we’re striving for. We are still new and learning from our mistakes so they won’t happen again in the future and we would be happy if you decide to give us a second chance🌿
All the best,
Your nu-in team💚
Layered Cuff Hoodie - one to avoid, sadly
I got the black Layered Cuff Hoodie. Fit and feel are nice but I didn't think the fleece material on the inside looked good quality on first glance but gave it the benefit of the doubt.
After some light wear and one wash (short wash with cold water) small balls had already started to appear (I washed with an Olive clothing hoodie at the same time to compare how they held up, no problem with this one). After the second wash it already looks like I have had it for years. I have had H&M sweatshirts that were a fraction of the price that I wore in and out of work for years on end that have held up better than this hoodie.
It's a shame because I bought from this company because I agreed with their 'ethos', but the quality just isn't there. Clothes that aren't hard wearing isn't sustainable. I can only speak for this hoodie and maybe the other products are fine but I won't be buying again.
15 January 2021
Unprompted review
Reply from nu-in.com
Hello C.,
Thanks for your review.
We’re sorry that your item doesn’t match your expectations. We completely agree with you that an item which is not durable is not in line with our ethos of being sustainable and we want to improve🌸
Unfortunately, it seems that you haven't contacted our customer service about this and we're sorry that you didn't give us a chance before writing this review. We have requested more information to Trustpilot and we'll get in touch with you to understand what happened✌️
We sincerely apologize for the inconvenience this has caused you and looking forward to hearing from you!
All the best,
Your nu-in team💚
If you're in America, don't order (unless you want a headache).
UPDATE: Ended up sending my bank a dispute charge.
I recently received 4 articles of clothing from family members from nu-in. One fit, so I kept it and made plans to return the others.
Little did I know: THEY USE TNT.
In America, TNT Shipping merged with FedEx Shipping a couple of years ago, so they don't take TNT parcels anymore. Okay, fine. We emailed nu-in, but they didn't understand so we left it alone and instead contacted FedEx. I spoke to a nice man who walked me through what to do.
He emailed me forms to fill out in order for me to get FedEx to take my parcel. Once you finish the forms, they send you a Shipping Label that overrides the TNT return label and is processed as a FedEx label you then print at home and tape to your package.
You then have to schedule a pick-up date where FedEx LITERALLY comes to your house and picks up the package. They've verified my info last night, so I'm just waiting for them to generate my returns label.
The quality of clothes is really nice, but there's nothing that should make you want to order from nu-in....unless you have TNT Shipping near you! AT LEAST CHECK FIRST!!
13 January 2021
Unprompted review
Reply from nu-in.com
Hello Acira,
Thanks for your review.
We’re sorry to hear that you’ve experienced such difficulties returning your items with TNT and we apologize that we have not chosen the best carrier to provide this service that time. We want to make it at easy as possible for our customers and we thank you for this valuable feedback😊
We’re happy that you’ve managed to return your items and apologize for the unpleasant experience and the inconvenience caused. We’ve already implemented improvements in this process and we can ensure you that if you order again you won't feel the same way about our return process🙌
We hope you’re enjoying your new sustainable item and please always feel free to contact us anytime to customer.care@nu-in.com and we'll be happy t help you!
All the best,
Your nu-in team💚
A Headache to deal with
Having ordered two items I can say that I do appreciate their products and the ethos of sustainable shopping. I ordered a vest and it is a nice quality. The downside is trying to deal with customer services has given me the biggest headache. Whilst they seem to advertise and present their brand nicely, as a competitor to fast fashion brand they have clearly left the customer service behind. I liked one of my items but I’m unlikely to shop there again. The Christmas period is no excuse for customer service this slow. They should probably hire more people so replies etc. can be quicker.
9 January 2021
Unprompted review
Reply from nu-in.com
Hello Georgia,
Thanks for your review.
We've already replied and solved your enquiry but we're sorry to hear that you're still feeling that way about us today.
We're sorry that you're disappointed with our customer service that is being complimented so much for our customers. In fact, this Brexit and corona situation had a huge impact on our service because like you, we have many customers from the UK (it's one of our biggest markets) and a lot of customers messaged us about this situation. As you may know, all of a sudden we had so many limitations from the government of the UK and the carriers were having difficulties in proceeding with the deliveries and returns. We hope you understand that we had a little backlog because of the time we went away to celebrate the holidays with our families, but we also had the Brexit and corona situation impacting our customers and clogging our inbox. Regarding your suggestion to recruit more people, we agree with that and we would like to inform you that we had an open job offer that closed a few days ago, and we're now on the process of onboarding more people that will help us on this difficult times.
We have launched in May 2020 and our customer service is adapting to the growth and to the problems that have occurred since then. With no doubt that the pandemic is affecting not only us, but the whole commercial process. However, we're working hard on overcoming this and we'd like to count on your support🌼
All the best,
Your nu-in team💚
Sad Experience
Order was returned on November 27th and I haven't received any feedback or my money back to this day. It's sad that Ann Kathrin Götze advertises such a company. The clothes actually make a good quality impression, but under these circumstances I will not order again.
10 December 2020
Unprompted review
Reply from nu-in.com
Hello Jessica,
Thanks for your review.
We're sorry to hear that you're feeling that way. We're not able to find any order associated with your name but if there is a problem with anything you can always contact our customer service, by emailing us to customer.care@nu-in.com. We have a great customer care team that is happy to solve any problems and keep you happy😃
Anyway, we've requested more info to trustpilot so we could identify your order number #2042006 and we could see that your return was refunded on December 10th🌸
Also please note that since you returned on November 27th you should have waited until December 27th, because according to our Return Policy, https://nu-in.com/pages/return_policy, it can take up to 30 days to receive and complete your return.
Our customer care team has contacted you to by email to explain the situation and unfortunately, we didn't receive any feedback from you.
All the best,
Your nu-in team💚
Excellent width of choice of…
Excellent width of choice of sustainable fashion that does not cost the world. Easy and inspiring shopping experience and prepaid free returns. Customer service was so levely and really caring for my questions.
9 December 2020
Unprompted review
Reply from nu-in.com
Hello Christian,
Thanks for your amazing review 😊
It's always a great joy to hear such positive and hearwhelming words and we thank you so much for spending the time in giving us so much confidence to do more and bettwe😍 We're working hard to do everything we can to produce fashion and sustainable clothing with the so much research and developments! See you soon🤩
All the best,
Your nu-in team💚
I liked their products but international delivery isn't on point
The parcel for which I paid express shipping arrived almost 3 weeks later, so I contacted them about shipping delays and they said they would precede to a refund for it and updated their website so that shipping informations are more obvious, which is nice. I ordered medium top and short but they fit more like small, otherwise I love the products. Anyways they're a small business getting started so I won't hold it against them but if you're outside the EU and are obligated to pay express shipping just be aware that it may take up to 3 weeks. Plus I had to pay an extra 37$cad for some rather shady fees from FedEx that I never had to pay with any other shipping company.
I would've love to give this eco friendly brand 5 stars but as an international customer, this isn't 5 stars service.
8 December 2020
Unprompted review
Reply from nu-in.com
Hello Cloé,
Thanks for your review.
Unfortunately, due to an increase of workload because of Christmas, our warehouse was experiencing, at the time, a backlog on shipping the orders and your order #2045630 was shipped on December 5th even though you have placed it on November 27th and we sincerely apologize for the delay🌼
The times provided on our shipping table at the time were referring to the delivery time once your order is shipped (that information was below the table). Our warehouse usually takes 2 business days to ship the orders but in busy periods can take up to 5 business days. The delivery time also depends on our transport partners internal procedures and if the order has to stop on customs, as we mention. As we're always learning and improving everyday, we have updated our shipping page since then, please have a look here: https://nu-in.com/pages/shipping.
We are not scamming our customers. At the moment we are only offering express shipping to Canada, since we currently don't have enough volume of orders to negotiate the standard delivery. However, we're working to bring more solutions to our customers and we have a team dedicated to doing it🌿
We're very sorry for the long time it took to ship your order, and we would have appreciated if you could have waited for a response from us since we're in a busy period, you have contacted us the second time on Monday (07/12/2020) and Tuesday (08/12/2020) was a bank holiday in Portugal so we had very limited access to our emails to get back to you quickly, but we replied to you on 09/12/2020, that was 2 days after your message. We have compensated and refunded your express shipping costs you regardless of your review since we want to be fair to our customers🙏
Our customer care team has contacted you to by email to explain the situation and unfortunately, we didn't receive any feedback from you after you were compensated.
All the best,
Your nu-in team💚
Highly recommended
Amazing experience! The shipping was really fast, only 3 days! I highly recommend it, great quality.
3 December 2020
Unprompted review
Reply from nu-in.com
Hello Bruna,
Thanks for your review 😊
We are so happy to hear that you had a great experience with us, and your items took so quickly to get to you! We’re putting a lot of energy into to make our garments durable and we’re delighted to hear that you appreciate it! We’re driven to continue to please you and improve and we hope to see you again soon🍂
All the best,
Your nu-in team💚
Very nice experience
Very nice experience. Shipping was incredibly fast, only 3 days to arrive and so glad that they send it in carton box instead of plastic bags as most companies.
It’s a pity that they don’t always have measurements information in each item. But overall I’m impressed with this young and sustainable clothing company.
28 November 2020
Unprompted review
Reply from nu-in.com
Hello Nataly,
Thanks for your review 😊
We’re happy to hear that you’re satisfied with the delivery time you find our packaging more sustainable compared with other companies🙌 And we're only starting this year, many more things will come!
Regarding your comment on sizing, we agree with you and we would like to thank you for your constructive feedback. We are always striving to improve and we’re working hard in finding solutions to make the sizing selection easier for our beloved customers🌿 Thanks for the support and hope to see you again🤩
All the best,
Your nu-in team💚
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