NS International Reviews 

2 IC trains in a row cancelled to Brussels on 28/10. 1st time (11:28) we had to wait for 15 mins on the train in the platform before the announcement came that it was cancelled. The personnel said to wait for the next one (12:28). When that one was also cancelled they said to go to Rotterdam and take the train from there. That piece of advice was also useless since I had to wait for another hour or so as the next train to Brussels had 35 mins delay and departed from...Amsterdam (13:28). In the end I arrived to Brussels a little before 17.00 (5h30 journey in total) No info or updates from the staff or online. If a train is cancelled or is about to get cancelled NS should inform passengers either verbally on the platform or in the app. By not saying anything, passengers have to wait and wait instead of looking for alternative routes/solutions. In addition the NS trains are from a different century and are extremely poorly maintained and badly cleaned, especially the toilets. I suggest whoever is in charge of NS international takes a field trip and visits other European trains to see how delays are managed and communicated to passengers and also how much better the conditions of the trains are in general.

I got the date wrong and they wouldn't refund me for an e-ticket purchased online.
They didn't want to change it either.
Phone customer service zero.
After
I try to contact them with Facebook and they give me refund vaucher.

The worst train company ever! Avoid. My train Amsterdam-Brussels was cancelled and we were forced to book a journey with Thalys that cost us 250eur on spot. NS is not compensating anything, not even the original tickets even though we never travelled with the train (train was cancelled, as well as all next NS trains that day).

My husband and I booked a trip from Rotterdam to Dusseldorf. The trip required 2 transfers and the first only allowed 3 minutes between trains. I was worried about it, and of course we missed the connection and had to wait an hour for the next train. I don't understand why they would recommend such an itinerary. I will never use them again.

The first train was cancelled, had to re-plan the trip using the app and Google maps, ended up taking 9 connections instead of 3. Running between platforms in panic. No chance to use the WC as in all of the trains they were locked! Almost missed my flight. They sell city+ tickets that don’t work. And the tickets are expensive.

This company has reached new lows in customer dissatisfaction. Their relentless price hikes have left passengers paying a premium for an abysmal experience. Overcrowded, filthy trains with limited seating have become the norm. Fellow passengers display discourteous behavior, while the lack of cleanliness and pervasive food odor only compound the misery. Unbelievably, even mild weather fluctuations result in train breakdowns, leaving commuters stranded. Basic comforts like air conditioning are nonexistent, and the exorbitant prices of station food further exploit passengers. NS's consistent decline in quality, combined with exorbitant costs, has transformed commuting into a regrettable ordeal.

What a terrible company. The trains are often late, completely full and that while paying extremely expensive tickets. It's cheaper to travel by car. They take it's the green and cheap option, but it's really skewed how high the prices are.

It’s been a year since my initial claim. The last response I received from Customer service, one month ago, was that they don’t have a timeline for answering. I was offered 100% refund or 200% voucher based on a single journey around January this year, and after two contacts they keep delaying the answer. This was for a weekend trip to Paris in July 2022 where we were 4 hours trapped in the train in Brussels. The train never arrived to Paris and they did refund the return tickets immediately, but not the inbound ones so far. I have been patiently waiting (a year). Initially, I agreed with a voucher, and later (two months ago) I confirmed my preference for the refund as I lost trust in the company.

I was unable to use my ticket Amsterdam to London due to storm Poly when no trains left my home town or Amsterdam. In order to travel the following day I had to buy new tickets. I have lodged a complaint a month ago now but had no response other than to say my complaint has arrived. Telephoning is a waste of time. I acknowledge that no one can help a storm but there has been zero customer service and therefore I shall probably fly next time. I am very disappointed.

Made a typing error (wrong date), I know stupid of me. Tried to correct it with customer service. System won't let them correct the error, I simply have to buy new tickets. Travel dates are 1 month out. Don't like companies that try to make money through legal terms

Such a shame Dutch international trains are so old, unreliable.... And dirty. I've been in cleaner train toilets in India. There's a reason the NS only earns 1 1/2 stars ..... Unfortunately, services and quality seem to have fallen over the years. Let's not even talk about reliability.... So many problems and last minute cancelations.
So sad to write this... As we were also traveling first class this time. There really was a quality difference on the Belgium and France trains. I hope there's some much needed money coming to update this tired line. Nothing against the personnel, who are always pleasant and professional.

Trains are nice but don’t get stuck with cash. Only cards in zandam and nobody there to help . When I called the help line she told me to jump the gate and pay at the other end . That’s what happens when you give away humans jobs

I went to a congres on saturdaymorning with the train from Amsterdam to Rotterdam . I wanted to study at ease . But than the train had 10 minutes delay , than 20 minutes . So I would miss my connection with the Intercity at Schiphol. I went home and took my car, so I still was in time .
After all the train was delayed 29 minutes , because of logistic reasons , so it was'nt 30 minutes and I got no refund.

0 Stars - very expensive and always late - provided the train is running in the first place. Plan at least 2 hrs for a 30 min trip. Horrible service even worse company. Thank god for remote work as I’m sure I would have lost my job for not being able to ride to work. Rent a car it’s easier - waste of money to take the train and is way too frustrating

NS international sell tickets, but do not provide any updates about changes, such as delays, cancelations, etc., in your trip.
Last 5 times I was left on ice during my trips within Germany. The WhatsApp response is extremely late and useless.. Call center seems to be out of date.
Although it might not be their fault for fallacies on German railway, NS International has its responsibility to inform it's customers and communicate trip details.
Their app is also disfunctional.
Take action, or you'll lose your customers. I'm definitely taking a break from this service provider/seller.

Nightjet got cancelled 5 minutes before departure. No viable alternative. No refund. No help at all. Got stranded in foreign city.

too cold and expensive. It’s 23 degrees outside and in the train it’s -235790.

Absolute shocking service!
Circumstances changed and we needed to bring our train forward 1 day but they would not allow us to do this as we didn’t pay for the fee to do this when we booked.
We offered to pay the extra money to change the booking. Customer service was shocking and the service centre were extremely rude and were not willing to help!

Waardeloos ! useless Company

you just can not book a ticket online from a-b !!! Ticket pricings are also over priced. no advantage for pre-booking. out of this age ! terrible! now i am sending someone money to fix own ticket by Ticket machine in the same day travel . ( i have photo evidences if needed )

competiting with Post nl to be worst company of The Netherlands. well done !

They mention that my train was on certain track and didn’t show up because they decided to change the track last minute without updating the información online, so instead of making a 40 minute way home I had to travel 2:30 minutes to get home because of their lack of professionalism, btw I paid 40 eur for this awful train ride!