Had great experiences with NRMA roadside assistance and telephone staff every time BUT More than 20% policy price increases year on year for comprehensive car insurance is a joke. What hap... See more
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Review summary
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Timeframes not transparent. It’s a Sneaky way of tricking customers when you have restrictions that are not in writing or advertised. Limiting the time a quote is valid for when it isn’t in writing an... See more
Company replied
I’ve been with NRMA for nearly 30 years. My last few calls to NRMA were answered very quickly, which I really appreciated. It was also great to speak to a real person rather than being stuck in lo... See more
Company replied
I’ve had my car with NRMA since 2020, just had my first ever claim and they were incredible to deal with, full repairs, hire car and the overall experience was better than I could have expected. Actua... See more
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3.1
Average
2K reviews
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Vehicle write off
Provided a very easy customer satisfying experience when my vehicle was deemed a write off due to hail damage
24 November 2025
Unprompted review
Reply from NRMA Insurance
Hi Kevin, we're happy to hear that your experience was easy and satisfying, especially given the circumstances of your vehicle being written off due to hail damage. Thank you for your 5 star review. ~Kaz
Everyone do not use this insurance…
Everyone do not use this insurance company from now on I’ve had my car crashed by this company’s Client and they wanna pay me half of my cars price and I’ve spoke to them millions of times that I cannot buy the same car at this price they are forcing me to get that low pay waste of my time and I lost my job just because I couldn’t drive from that day because I don’t have a car this company is not fair at all and they thief’s they don’t even remember to call someone for his car or for his payment unless you call them they do a horrible service too and the workers are so rude and not fully fluent with English language you cannot understand what they saying……. Everytime I call this insurance they say speak to the assessor, to put my cars price up I gave him so many examples of my cars amount and he still didn’t change anything wasting my time everyday Guys warning do not use this company‼️‼️‼️
23 December 2025
Unprompted review
Reply from NRMA Insurance
Hi Mayler, thank you for sharing this feedback — we’re here to help. To assist you further, please send us a private message via the NRMA Insurance Facebook page using this link: https://go.nrma.com.au/FBmessenger.
When you message us, please include your details and mention that you came from Trustpilot so our team can support you promptly. ~ Max
Speaking with a real person
Speaking with a real person. Easy to navigate
18 December 2025
Unprompted review
Reply from NRMA Insurance
Hi Sharon, great to hear you found it easy to navigate and were able to speak with a real person. Thanks for sharing your experience! ~ Max
Discrimination
They charge less for Non-binary customers so I'm paying more simply because I don't have a mental health condition
3 December 2025
Unprompted review
Reply from NRMA Insurance
Hi Will. We consider a number of factors when determining the premium for car insurance, including the gender of the driver, make and model of your vehicle and claims history. We know that gender data is evolving, and non-binary statistics are still in early stages. As we understand more insights on driver behaviour, we'll continue refining our approach to ensure policies and premiums reflect this progress. ~ Max
Excellent Service by NRMA Service…
Excellent Service by NRMA Service Consultant.
He was so patient and kind in helping me understand the product i was investigating.
Yes ! I bought because of his service
15 December 2025
Unprompted review
Reply from NRMA Insurance
Hi Janette, thank you so much for sharing your experience! We’re really pleased to hear that our consultant was patient and helpful in guiding you through the product details. It’s great to know that the service you received made a positive impact on your decision.
We truly appreciate your feedback and your support; it means a lot to us. If you ever need assistance in the future, please don’t hesitate to reach out. ~ Cindy
Phone Staff
Needed to take out new policies, the phone staff Betty & Shaz were very patient & explained everything I needed to know. Thank you for a great experience.
15 December 2025
Unprompted review
Reply from NRMA Insurance
Hi Jonathan,
Thanks for sharing! We’re glad Betty and Shaz could make the process easy and clear for you. ~ Max
Claim open 560+ days
Claim open 560+ days. 3+ hour long phone calls to be hung up on, told the wrong information. Ask to complain and told I can’t. Wasted almost two years 7+ unresponded to complaints, rude customer service. Car is still not fixed. Automatic breaking issue on the highway. Hugely dangerous. Several repairs every second time they seeem to find an issue. Horrible customer service. Hours and hours and hours of my life gone. Not to mention driving dangerous car still. Not taken seriously, HORRIBLE. AVOID AT ALL COSTS. Still ongoing and no response to any of my complaints. Do not ever go with this insurer unless you like being treated poorly to organise simple preapproved things like a car 3+ hours, told no, asked to complain and hung up on multiple times. Horrible.
12 December 2025
Unprompted review
Reply from NRMA Insurance
Hi Emma,
We’re really sorry to hear about your experience and appreciate you sharing this with us. This is definitely not the level of service we aim to provide. We’d like to look into this urgently and assist you further.
Please send us a private message via our Facebook page so we can review your claim details and work towards resolving this: https://www.facebook.com/nrmainsurance. ~ Max
I was misguided by NRMA customer…
I was misguided by NRMA customer services that i would be covered for the situation that had happened to my car , then upon claiming they started saying iam not covered NB this was on the same day , i assume they did that only not to pay for my claim, I proceeded to lodging a complaint through their system and was promised feedback which never came , i made a follow up call today only to be surprised that they had written in their system that the issue was resolved on call already, it seems they only care about taking money from me but when it comes to covering they don’t really care.
7 November 2025
Unprompted review
Reply from NRMA Insurance
Hi, thank you for sharing your experience with us. We’re truly sorry to hear about the confusion and frustration you’ve faced, that’s not the level of service we aim to provide. We’re here to help. To assist you further, please send us a private message via the NRMA Insurance Facebook page using this link: https://go.nrma.com.au/FBmessenger. When you message us, kindly include your details and mention that you came from Trust Pilot so our team can support you promptly. ~ Cindy
The customer service team were…
The customer service team were excellent. They were quick and efficient and solved issues in no time. My car was assessed and paid out quickly without issue. They were so helpful during the hail storm issues with damage to both car and caravan. I can not recommend them high enough.
14 November 2025
Unprompted review
Reply from NRMA Insurance
Hi Mim,
Thank you so much for sharing this! We’re thrilled to hear our team was able to assist you quickly and efficiently. Your recommendation means a lot to us! ~ Max
NRMA discrimination
Not sure how an insurance company can give Non-Binary identifying people discounts for car insurance over everyone else. This is discrimination under the false pretences of inclusion. Shame NRMA, shame!
3 December 2025
Unprompted review
Reply from NRMA Insurance
Hi Devitio, we consider a number of factors when determining the premium for car insurance, including the gender of the driver, make and model of your vehicle and claims history. We know that gender data is evolving, and non-binary statistics are still in early stages. As we understand more insights on driver behaviour, we'll continue refining our approach to ensure policies and premiums reflect this progress. ~Kaz
Avoid like the plague.
Avoid like the plague.
In summary, be prepared for the following in case of a claim with NRMA.
- Lost time. Lots.
- Aggravation. Lots.
- Broken communication.
- Completely idiotic, unhelpful (indian?) teams "handling" claims. Bad accent, and absolute inability to understand basic written instructions, it seems.
The most unprofessional bunch there can be.
Case ongoing, 6 weeks in, still no end in sight. I've already wasted upwards 8hrs with this just hanging on the line and writing emails.
Multiple eff-ups from the start to the current stage.
Multiple contacts to the complaints department just to kick the case forward to the next stage, even though it was all agreed upon the first time.
It very much looks like they just don't want to work.
27 October 2025
Unprompted review
Reply from NRMA Insurance
Hi Steve, we’re here to help. To assist you further, please send us a private message via the NRMA Insurance Facebook page using this link: https://go.nrma.com.au/FBmessenger. When you message us, kindly include your details and mention that you came from Trust Pilot so our team can support you promptly. ~ Max
If you are non binary
If you are non binary, so mentally ill you get a cheaper rate 😂😂😂😂 what a joke of a company!! I’ll never use nrma again! Pathetic
2 December 2025
Unprompted review
Reply from NRMA Insurance
Hi Ryan. We consider a number of factors when determining the premium for car insurance, including the gender of the driver, make and model of your vehicle and claims history. We know that gender data is evolving, and non-binary statistics are still in early stages. As we understand more insights on driver behaviour, we'll continue refining our approach to ensure policies and premiums reflect this progress. ~ Max
Discrimination
This website charges almost $700 less for a non binary identifying person compared to a male identifying person.
This is absolutely stupid, since any male can identify as non binary (although technically speaking you can’t be anything other than your birth-assigned gender), so basically this company is making it cheaper for woke people which is discrimination against every single normal (normal as in anyone who is their assigned gender) person.
1 December 2025
Unprompted review
Reply from NRMA Insurance
Hi, thank you for taking the time to share your feedback. We’re here to help. To assist you further, please send us a private message via the NRMA Insurance Facebook page using this link: https://go.nrma.com.au/FBmessenger. When you message us, kindly include your details and mention that you came from Trust Pilot so our team can support you promptly. ~ Cindy
Great product and wonderful customer service
I am happy with the policy that I got for our car. The staff were able to inform me of all the details and the option to pay monthly is great financially. The customer service at the branch was great, they make an effort to remember you!
24 November 2025
Unprompted review
Reply from NRMA Insurance
Hi CA, thank you so much for sharing your feedback! We’re thrilled to hear you’re happy with your policy and that our team was able to provide all the details you needed. It’s great to know the monthly payment option is working well for you, and we love that our branch team made you feel remembered and valued, that’s exactly what we aim for!
We appreciate you taking the time to let us know. If you ever need anything, we’re always here to help. ~ Cindy
The worst service ever!!
The worst service ever!
Had an accident and the other person’s insurance company is nrma they were supposed to call me but never did. When I rang them the lady kept trying to tell me that Rockhampton was the closest service centre to a suburb of the Illawarra nsw.
When I finally got her to find one that was actually close to me she said it was booked in at the end of the week. But when she sent the email confirmation it said in a months time.
So I rang them again they couldn’t tell me which date was correct and couldn’t get the repairer to answer the phone. So I was told to just ring them myself to find out, when my car is actually booked in.
I have sent an email to nrma telling them about all this but still haven’t received a reply.
19 November 2025
Unprompted review
Reply from NRMA Insurance
Hi Colleen, we’re here to help. To assist you further, please send us a private message via the NRMA Insurance Facebook page using this link: https://go.nrma.com.au/FBmessenger. When you message us, kindly include your details and mention that you came from Trust Pilot so our team can support you promptly. ~ Max
An excellent result
Thanks to Andrew who helped me make a good decision for my Insurance needs. I had no hesitancy in getting my insurance with NRMA.
25 November 2025
Unprompted review
Reply from NRMA Insurance
Hi Christine,
Thank you for sharing such wonderful feedback! We’re thrilled to hear that Andrew was able to assist you in making the right decision for your insurance needs. We truly appreciate your trust in NRMA.
If you need any further assistance or have questions down the track, please don’t hesitate to reach out. ~ Max
Easy claim
One year ago I was driving at 110km/h and kangaroo decided to jump into the side of my car. It pretty much dented every panel. NRMA dealt with the claim quickly. There was no hassle and a few days later I had a shiny car again. Would definitely recommend.
26 November 2024
Unprompted review
Reply from NRMA Insurance
Hi Julian, thank you for sharing your experience! We’re so glad to hear that the claim process was smooth and your car was back on the road quickly. Your recommendation means a lot to us, and we appreciate you taking the time to leave this review. ~ Cindy
Inflexible online house and contents…
Inflexible online house and contents parameters. Waste of time
24 November 2025
Unprompted review
Reply from NRMA Insurance
Hi Garry, thank you for taking the time to share your experience. We’re here to help. To assist you further, please send us a private message via the NRMA Insurance Facebook page using this link: https://go.nrma.com.au/FBmessenger. When you message us, kindly include your details and mention that you came from Trust Pilot so our team can support you promptly. ~ Cindy
NRMA Competitions
NRMA had a competition going to win $2000 for Codewords using their app. This entry for competition started at 10am this morning. I went onto the app to enter at 9.50am but this entry and details for the comp had disappeared. I tried to send feedback to the NRMA on their app and webpage, but obviously other people had the same issue as there was a error page. Why have the competition at all
24 November 2025
Unprompted review
Reply from NRMA Insurance
Hello Boris, it looks like our friends over at the NRMA (roadside assistance) are better suited to help with this one. Although we still share the same brand, NRMA Insurance and the NRMA went our separate ways back in 2000. We’re still here to help where we can, but for this particular query, get in touch with the NRMA team on 13 11 22, head to mynrma.com.au/contact or visit their Facebook page at https://go.nrma.com.au/facebookmynrma. ~ Cindy
It Will Put a Smile On Your Dial
NRMA was able to provide a policy with greater benefits at substantially lower costings than my previous company.
Very happy with the service. It put a smile on my dial.
20 November 2025
Unprompted review
Reply from NRMA Insurance
Hi Tony,
Thank you for sharing your feedback! We’re thrilled to hear that NRMA was able to provide you with a policy offering greater benefits at a substantially lower cost compared to your previous provider.
It’s fantastic to know that our service put a smile on your dial—we truly appreciate your kind words and your trust in us.
If there’s anything else we can assist you with, please don’t hesitate to reach out. ~ Max
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