easy to get a quote, I did organise a call back from NRMA, unfortunately I missed it because they were right on time and I was not, but when I called, I didn't get stuck on hold for long and was spea... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Generally happy with NRMA. Staff are excellent. Always friendly and helpful. Only problem is if you call them it can take a long time on hold. The automated response system is better than some, but st... See more
Company replied
We have multiply Insurance policies with the NRMA. We had to recently take out another policy with them. The online policy was ok but we found when we printed it out that some of the questions we... See more
Company replied
We have multiple insurance policies with NRMA and have held them for years. Despite this, when we recently took out new third party insurance for a motor vehicle it was nearly 20% more expensive than... See more
Company replied
3.1
Average
2K reviews
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I had a great experience when I called NRMA
I had a great experience when I called up to organise a new insurance policy for my car. Theodore was AMAZING! Incredible customer service and was so helpful, he made the whole experience super easy and quick considering I was on a lunch break. Thank you so much for your kindest and help! Highly recommend, especially if you get Theodore helping!
7 August 2026
Unprompted review
Reply from NRMA Insurance
Hi Ashleigh, thank you for taking the time to leave such wonderful feedback. It's fantastic to hear that Theodore provided such outstanding service and made the process simple and efficient for you. Thanks for choosing NRMA and for recommending us! ~ Cindy
I recently switched my home insurance…
I recently switched my home insurance to NRMA and had such a positive experience with the person I spoke with. She was incredibly kind, patient and professional, and took the time to explain everything clearly without ever making me feel rushed. Her friendly and genuine approach made the whole process easy and reassuring. She is a real credit to NRMA.
5 August 2026
Unprompted review
Reply from NRMA Insurance
Hi Ursula, we are so pleased to hear about your positive experience when switching your home insurance to us. It is wonderful to know that our team member provided such kind, patient, and professional service, making the process clear and reassuring for you. We truly value your feedback and appreciate you sharing your positive interaction. Thank you. ~Kaz
I was helped by Gaye for CTP compulsory…
I was helped by Gaye for CTP compulsory Greenslip , Car insurance and was served by Adnan on the phone for Road Side Assistance; both were a delight to be served by them
6 August 2026
Unprompted review
Reply from NRMA Insurance
Hi Justine, thank you for taking the time to share your feedback. We're delighted to hear that Gaye was able to assist with your CTP Green Slip and Car Insurance, and that Adnan provided excellent service with your Roadside Assistance enquiry.
We'll be sure to pass your kind words on to both Gaye and Adnan. Thanks for choosing NRMA Insurance! 😊 ~ Max
I just watched a delightful ad..
I just watched a delightful ad... NA a help company... promoting various insurances, including boat
I've been an nrma member, multiple policies for well over 25 years and this year they declined to reinsure my boat.
Definitely NOT a Help (sic) company
10 February 2026
Unprompted review
Reply from NRMA Insurance
Hi Peter, we can appreciate your disappointment, especially after being insured with us and holding multiple policies over many years.
Underwriting decisions are based on a range of risk factors and eligibility criteria, and unfortunately there may be circumstances where we're unable to offer or renew cover for a particular risk. ~ Max
NRMA was a good choice…
NRMA was reasonably good with my choice of insuring my new car. Online service made it easy to obtain the policy required. I would use them for other things.
31 July 2026
Unprompted review
Reply from NRMA Insurance
Hi Eddie, we're so glad to hear our online service made insuring your new car easy and that you had a positive experience. We appreciate your kind words. ~Kev
I dealt with a person...not some AI…
I dealt with a person...not some AI platform. Companies that replace people with AI are scum.
4 August 2026
Unprompted review
Reply from NRMA Insurance
Hi, thanks so much for the 5 stars. We appreciate your honest feedback and are pleased to hear you had a positive experience. ~ Cindy
NRMA Excels
Having been with another very reputable Insurance Company I reluctantly accepted my daughters advice and contacted the company she had used for insurance from age 18 0ver 32 years.
I used the shop front NRMA Office in Batemans Bay N.S.W. on 3rd August 2026. Had there not been a shop front office I would not be endorsing this company today. My wife and I were warmly greeted by a Lady named Glenda, invited to take seat in a privately organised area we explained our needs and were given very learned advice and assistance in choosing the right product for our situation.
It was a pleasure to be able to converse with a fellow human instead of, as is so often found these days; a non comprehending, AI generated, cold scripted, interpretation of some supposed learned person who has preempted and recorded points.
NRMA your Shop Front Office conveniently located on the main street, in the centre of Town, with ease of parking right at the door and your courteous, learned, clearly spoken, neat and meticulous Staff are a Credit to your Company.
3 August 2026
Unprompted review
Reply from NRMA Insurance
Hi Keith,
Thank you for taking the time to share your experience. We're delighted to hear that Glenda at our Batemans Bay branch provided such helpful, professional service and took the time to understand your needs and guide you through your options.
It's great to know that having a local branch and being able to speak face-to-face with a knowledgeable team member made such a positive difference. We'll be sure to pass your kind words on to Glenda and the Batemans Bay team. They’ll be pleased to know their friendly, attentive service left such a lasting impression.
Thank you for choosing NRMA Insurance, and we appreciate your recognition of our team and local branch network. ~ Max
Customer of 3 years, penalised for moving
Had Comprehensive car insurance with NRMA for 3 years. Premium has increased every year despite being a “loyal customer” and that’s with no claims, no modifications.. nothing. I called the other day to update my address, they wanted $70. The excuse was the location where my car was parked (driveway) like there isn’t already a risk when driving anyway? Won’t be renewing with NRMA again, what a joke.
3 August 2026
Unprompted review
Reply from NRMA Insurance
Hi, we understand your concerns about the premium changes and the additional cost after updating your address. Pricing can be influenced by a range of factors, including where a vehicle is normally kept, but we'd like the opportunity to review your policy and discuss this with you further.
Please send us a private message on Facebook with your policy details so we can take a closer look: https://www.facebook.com/nrmainsurance
We look forward to assisting you. ~ Max
When we immigrated to Aus 18 years ago…
When we immigrated to Aus 18 years ago NRMA was the only Co which allowed us to access car nsurance easily online
Competitive premiums, no extra premium for under 25
Loyalty discounts
(Haven't had claims , so we will see...!)
2 August 2026
Unprompted review
Reply from NRMA Insurance
Hi Bev, thank you for being with NRMA for the past 18 years and for sharing your experience. It's wonderful to hear that our online access, competitive premiums and loyalty benefits have helped support you and your family over the years. We truly appreciate your trust and loyalty! ~ Cindy
Good customer service.
Good customer service.
Fixed Insurance amount, even if it is paid monthly or yearly.
The drawback I observed is NRMA gives only a maximum of 10 hours/weeks of Food delivery insurance.
30 July 2026
Unprompted review
Reply from NRMA Insurance
We appreciate your feedback and are glad to hear about your positive customer service experience. We understand your concern regarding the maximum hours for food delivery insurance, and we are always reviewing our offerings to better meet our customers' needs. ~Kaz
Great to see that NRMA can still help…
Great to see that NRMA can still help their clients who are not tech savvy. I've been with the company for nearly forty years now. I have only had to claim on my insurance three or four times over many years. Each & every time NRMA have been super helpful with a speedy/satisfactory outcome.
28 July 2026
Unprompted review
Reply from NRMA Insurance
Hi Debbie, we are so pleased to hear about your positive, long-standing experience with us. It's wonderful to know our team has consistently provided helpful and speedy assistance, especially for our non-tech-savvy clients. We truly value your loyalty over nearly forty years!
Peace
I would like to recommend this insurance company to everyone who is looking for a good service-call center, price, speed, reliability and most importantly SECURITY. Ladies and Gentlemen, simply satisfied, well done. Regards Danny
31 July 2026
Unprompted review
Reply from NRMA Insurance
Thank you for the fantastic feedback, Danny. Knowing that you would recommend us to others is incredibly rewarding. We're committed to delivering great service and peace of mind, so it's wonderful to hear we've done just that. We appreciate your support and your trust in us. ~ Cindy
dont bother - NRMA sux
dont bother - they are ridiculous - extra $200 in CTP costs from one year to the next because I turned 55 and had 1 driving fine in three years. Help - useless, brains behind nrma - non existent. Heaven help us if the insurance is actually needed. Stay away they are crap. Response by NRMA - still ridiculous. I age one year and get 1 fine and they have the audicity to say there is a 50% increase in risk as the price has gone from $520 to $780. Seriously customers should go to another insurance company. NRMA is full of it and next year I will go elsewhere. FYI I went to NRMA to talk through the issue and the end result is still the same, no consideration for long term client, words with no meaning explaining the logic behind the increase. The only way is to not buy from them
28 July 2026
Unprompted review
Reply from NRMA Insurance
Hi Margaret, we're sorry to hear you're unhappy with your CTP premium increase. CTP premiums are calculated using a range of factors, including age, location, vehicle type, claims costs, and regulatory requirements, so premiums can change from year to year even with a good driving record.
If you're open to it, please send us a private message via the NRMA Insurance Facebook page: https://go.nrma.com.au/FBmessenger. Include your details and mention that you came from Trustpilot so our team can look into this further for you. ~ Cindy
Reply from NRMA Insurance
Hi Brett, we're sorry to hear you've been left with this impression. We understand how frustrating it can be when expectations aren't met.
If you're open to it, we'd appreciate the opportunity to learn more about what happened and see if there's anything we can do to help. Please send us a private message via the NRMA Insurance Facebook page using this link: https://go.nrma.com.au/FBmessenger. When you message us, kindly include your details and mention that you came from Trust Pilot so our team can support you promptly. ~ Cindy
Ridiculously hard to say into again…
Ridiculously hard to say into again just to be able to pay my bill. Would not recommend. Only been with them for a month and have emailed proving I have an active policy but when I log in and it doesn’t allow me to
28 July 2026
Unprompted review
Reply from NRMA Insurance
Hi Aimee, we're sorry to hear about your experience. We can certainly help with both accessing your policy online and the difficulties you're having trying to pay your bill. We'll be happy to investigate what's causing these issues and work towards getting them resolved.
We're here to help. To assist you further, please send us a private message via the NRMA Insurance Facebook page using this link: https://go.nrma.com.au/FBmessenger. When you message us, kindly include your details and mention that you came from Trust Pilot so our team can support you promptly. ~ Cindy
Amazing customer service from Alex - called customer service line last night
Had my motorbike insured with NRMA, I was given a cheap monthly fee which I was happy with as a learner motorbike rider. But, a specific shoutout to Alex or Alejandro who I spoke to over the phone yesterday, 26th of July. Alex was lovely, answered any questions I had and really gives NRMA a great look with his friendly and personable approach. Lovely guy, please pass my feedback of him onto the relevant parties
26 July 2026
Unprompted review
Reply from NRMA Insurance
Thank you for sharing your experience with us. We're so pleased to hear that Alex made such a positive impression and helped make the process straightforward and enjoyable. We'll be sure to pass your kind feedback on to Alex and the team. Thank you for trusting NRMA Insurance with your cover, and we wish you many safe and happy kilometres on the road ahead. ~ Cindy
Understanding and helpful.
The staff were extremely helpful and understanding answering my question.
21 July 2026
Unprompted review
Reply from NRMA Insurance
Thank you for your kind words, Jann. We're happy to hear that our team was able to assist you and answer your questions clearly. We appreciate you taking the time to share your feedback and look forward to helping you again in the future. ~ Cindy
My experience since joining NRMA
My experience since joining NRMA in 2020 has been positive. I now have 100% of my insurance requirements with NRMA something I have never done before in my life. I feel confident the company is genuine and there competitiveness across all my vehicle and home insurance requirements has proven to be a money saving experience in my situation. I have done everything online and found it to be a positive experience in general
22 July 2026
Unprompted review
Reply from NRMA Insurance
Thanks for choosing NRMA, David. It means a lot to have earned your trust over the years. We're glad to hear everything has been straightforward and that we've been able to provide value when it comes to protecting the things that matter most to you. ~ Cindy
Absolutely terrible customer service
Absolutely terrible customer service. Our car was involved in an accident that the police attended and declared us as not at fault. Called NRMA and on their end they decided we were at fault. We were then without a car for 3 weeks while we had to prove to them that we weren’t at fault. Had to pay for the police report ourselves since they refused. Finally the internal disputes resolution team actually looked at all the evidence and declared us not at fault. We have our car back repaired and now get a phone call from nrma claim team stating they have changed the liability to us at fault. According to asics regulatory guidelines this isn’t legal. They won’t give us anything in writing about this liability change and instead call us to bully us into accepting it. The toll this ordeal is taking on my family and continues to take is a disgrace. How can they ignore a police report? They don’t seem to understand road rules at all. Have now taken to AFCA.
21 July 2026
Unprompted review
Reply from NRMA Insurance
Hi Mel,
We acknowledge your feedback. As you've advised that the matter has now been referred to AFCA, we'll need to allow that process to run its course. AFCA will contact the relevant parties directly as part of their review.
For any updates regarding your complaint, please continue to work directly with AFCA or your assigned case representative. ~ Max
The best price when compared to other…
The best price when compared to other insurance company’s. And the setup off my insurance was easy and simple for me. So thank you.
15 July 2026
Unprompted review
Reply from NRMA Insurance
Hi Corey, thank you for your fantastic feedback! We're delighted to hear that you found our pricing competitive and that setting up your insurance was easy and straightforward. We appreciate you choosing NRMA Insurance and taking the time to share your experience. Let us know if you have further questions. Thanks. ~ Max
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