Now Pet Reviews 2,054

Answered the phone in person n very polite n understanding! Ollie spoke clearly and listened and provided all the information i asked for professional yet personally

Craig was very polite and knowledgeable and helpful - couldn’t have been an easier experience. Even more importantly was how empathetic Craig was regarding Archie’s illness. All very much appreciated - thank you.

Call answered very quickly, got the help I needed immediately. Robyn was very polite & most helpful.

Very clear information and friendly, helpfu member of staff (Ollie). All my questions were answered

This company are quick to respond and pay out for my vet treatments for my dog. Easy to communicate with too.

Ollie your representative answered all my questions and offered more helpful information. I was reassured as feeling nervous as my dog may need
treatment

Robyn listened to my request and sorted it immediately

Ollie was extremely helpful and very pleasant to speak to this morning.

An excellent advisor that explained everything to me in a clear, friendly and professional way.

Each phone call that took minutes to sort out a failed payment.

Helpful telephone operator who was super competent

Robyn was very helpful and advised me that my claim had been passed to finance for processing. It's just a shame that, as the policyholder, I was not made aware of this without having to make yet another phone call to chase.

I spoke to Will, who was very helpful and quickly check the status of my claim.

Conrad was very helpful and friendly and got me a discount on my renewal quote!

Sam was really friendly & helpful.
Nothing I asked him was a problem & I appreciated his help very much.
Thank you Sam.

Nancy the call handler was very professional and dealt with the enquiry quickly and to my satisfaction

Polly was very kind and helpful. She explained what i needed to do to complete a claim. Really pleasant, efficient experience.

Very easy and efficient service