Was looking to cancel pet policy at renewal due to costs. Nancy did a thorough comparison between the two policies and gave me great advise regarding the benefits of each policy. They even managed to... See more
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Review summary
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Reviews shaping this summary
Conrad phoned me back promptly. He did his best to find me a good deal, it just isnt worth my while at the moment. I understand that insurance companies have to make a profit but theyre supposed to sa... See more
Company replied
Nancy was lovely and helped me within minutes, she is a credit to the company. What I don’t like however is how much the company takes advantage when renewing customers quotations… I saved £100 per... See more
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Robyn the lady who spoke to me was, polite and professional, and managed to answer any question I needed answering. Was certainly good customer service, as was having the call received by someone in E... See more
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Company details
About Now Pet
Written by the company
Affordable, no-nonsense lifetime pet insurance for dogs and cats
Caring for your pets shouldn’t break the bank. That’s why our policies are built to keep costs low and value high – smart cover that saves you money while ensuring your pets get the quality care they deserve.
Get a Quote now
Now Pet customers get access to
FREE 24/7 vet support
UK customer service
15% multi-pet discount
Excesses from as low as £99
0% interest monthly plans
Lifetime cover as standard
With lifetime cover as standard, flexible excesses, round-the-clock vet support, discounts on prescription medication, a generous 15% multi-pet discount, and a UK-based team, Now Pet Insurance combines life-long protection with value-for-money.
Get a pet insurance quote now
Cover for dogs and cats, sorted in minutes!
Get a Quote now
Caring for your pets shouldn’t break the bank. That’s why our policies are built to keep costs low and value high – smart cover that saves you money while ensuring your pets get the quality care they deserve.
Get a Quote now
Now Pet customers get access to
Lifetime cover as standard
With lifetime cover as standard, flexible excesses, round-the-clock vet support, discounts on prescription medication, a generous 15% multi-pet discount, and a UK-based team, Now Pet Insurance combines life-long protection with value-for-money.
Get a pet insurance quote now
Cover for dogs and cats, sorted in minutes!
Get a Quote now
Contact info
United Kingdom
- 01992 926006
- nowpet.co.uk
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Elliot was very helpful
Elliot was very helpful, he listened to what we requested and did a good in meeting our needs
28 April 2026
Unprompted review
Reply from Now Pet
Hello Peter, thank you for leaving us a lovely review. We are so pleased to hear Elliot listened to you and was able to help resolve your queries.
Efficient helpful staff member
Polly was super kind and very helpful with my query today thank you very much.
28 April 2026
Unprompted review
Reply from Now Pet
Hello Phillip, thank you for taking the time to leave us a 5 star review. We are so pleased to hear that Polly was able to assist you with your query.
Nancy was very helpful polite and…
Nancy was very helpful polite and courteous and made my phone call very easy today.
28 April 2026
Unprompted review
Reply from Now Pet
Hello Tricia, thank you for taking the time to leave us a review. We appreciate your lovely comments and are so pleased to hear that Nancy was able to assist you with your queries.
Robin was very informative and answered…
Robin was very informative and answered all my questions
27 April 2026
Unprompted review
Reply from Now Pet
Hello Susan, thank you for taking the time to leave us a review. We are so glad Robyn was able to assist you with your queries.
Query on Policy Renewal
I called with a query on my pet policy which is coming up for renewal. I was keen to know what made my current policy competitive as other policies I have been reviewing seemed cheaper elsewhere. Nancy was able to talk me through the differences between what I have and what was on offer reassuring me that we still have the best policy with NowPet. There was an increase this year in cost which they could not improve on hence 4* and not 5*.
27 April 2026
Unprompted review
Reply from Now Pet
Hello Stephen, thank you for taking the time to leave us a lovely review. We appreciate your feedback and are so glad Nancy was able to assist you with your renewal queries.
Fantastic Customer Service
Hannah took my call today and was absolutely brilliant and incredibly patient sorting the right cover for my 6 dogs. As you can imagine, resolving individual insurance packages for multiple pets took a long while and Hannah took her time to make sure each policy was perfect for each of my girls. Hannah was chatty and it was so lovely to speak to someone who personalised the call rather than sticking to a script. We really appreciated Hannah’s approach and attention to detail. Absolutely lovely customer service and brilliant pet insurance cover and a really reasonable price.
22 April 2026
Unprompted review
Reply from Now Pet
Hello Laura, thank you for taking the time to leave us a 5 star review. We are so pleased to hear Hannah was able to assist you with your multi-pet policy and provided you with a great experience. We will make sure to pass your kind comments onto Hannah.
Robyn was very knowledgeable & helpful
Robyn was very knowledgeable & helpful, & sympathetic to my dogs condition
22 April 2026
Unprompted review
Reply from Now Pet
Thank you for taking the time to leave us a lovely review. We are so glad to hear Robyn was able to support you during a difficult time and appreciate you sharing your experience with us.
Charlotte was very helpful .
22 April 2026
Unprompted review
Reply from Now Pet
Thank you for taking the time to leave us a 5 star review. We are so glad Charlotte was helpful and appreciate your kind comments.
Great experience
Robin was helpful, supportive, positive and made the experience a good one. She was polite and easy to talk to and knowledgeable.
Rachel time I have called the individuals have been really helpful. The wait time is super short.
22 April 2026
Unprompted review
Reply from Now Pet
Hello Abbi, we are so pleased to hear that Robyn was able to support you and gave you a good experience with us. Thank you for leaving us a 5 star review. We appreciate your lovely feedback.
Querying a claim
Charlotte was my claim handler today, and answered all my questions thoroughly and professionally. Very good phone etiquette, clear and precise answers.
21 April 2026
Unprompted review
Reply from Now Pet
Hello Stuart, thank you for leaving us a 5 star review. We are so pleased to hear that Charlotte was able to help answer your questions. We appreciate you taking the time to share your experience with us.
Elliot was very helpful & my call was…
Elliot was very helpful & my call was dealt with quickly without any fuss.
20 April 2026
Unprompted review
Reply from Now Pet
Thank you for taking the time to leave us your feedback. We are so glad that Elliot was able to help you on your call. We appreciate your kind comments.
Robin was freindly and…
Robin was freindly and professional..and answered any questions quickly .
20 April 2026
Unprompted review
Reply from Now Pet
Hello Mandi, thank you for taking the time to leave us a 5 star review. We are so glad to hear that Robyn was able to assist you quickly with your queries. We appreciate your kind comments.
Very helpful and understanding
Very helpful and understanding. Informative.
20 April 2026
Unprompted review
Reply from Now Pet
Hello Neona, thank you for taking the time to leave us a lovely review. We are so glad we were able to assist you with your queries. We appreciate you sharing your experience with us.
The advisor was helpful and…
The advisor was helpful and friendlwould recommend this company to family and friends
20 April 2026
Unprompted review
Reply from Now Pet
Hello Russell, thank you for taking the time to leave us a 5 star review. We are so glad to hear that you would recommend us. We truly appreciate your lovely comments.
The agent was very helpful,gave me…
The agent was very helpful,gave me answers to all my questions and was patient enough to explain what I hadn't understood. Made me feel more comfortable about the efficiency of Now pet. Thanks
15 April 2026
Unprompted review
Reply from Now Pet
Hello Mr John, thank you for taking the time to share your experience with us and for leaving us a 5 star review.
Rang to raise a query
Rang to raise a query, Simon was knowledgeable and helpful directing me to information I required.
17 April 2026
Unprompted review
Reply from Now Pet
Hello Karen, thank you for taking the time to leave us a 5 star review. We appreciate your lovely comments.
Poppy was lovely and would give her 5…
Poppy was lovely and would give her 5 stars however was not happy that my claim was approved but i was not being paid due to extortionate prices i had paid at vets which is not my fault. Polly handled the situation very well and explained it well and is excellent and sent me a link so i could buy the medicines at a resonable price
16 April 2026
Unprompted review
Reply from Now Pet
Hello Louise, thank you for taking the time to share your experience with us and for leaving us your lovely feedback about Polly. We are so glad to hear Polly was able to assist you with our Hyperdrug partnership.
We do truly appreciate your feedback and this will be fed back to the relevant teams.
Awful company
Awful company. Used every trick in the book to delay claim then ended up not paying after years of custom. Avoid avoid avoid
16 April 2026
Unprompted review
Reply from Now Pet
I am very sorry to hear that you feel this way. As TrustPilot is a third-party platform, I have sent you a message directly via TrustPilot for further details (please note that this will come from TrustPilot and not Now Pet Insurance). If you can reply to that message with your policy number and contact number, I will take a further look into this.
Update: Hello, thank you for providing us with your details. I am very sorry to hear you are unhappy with the service that has been provided. Due to the nature of your review, I have passed your case to our customer resolutions team to investigate. You will receive an acknowledgement from them with further details and information within five working days. If you wish to contact out customer resolutions team, please email customerresolutions@nowpet.co.uk
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