Now Pet Reviews 2,051

Conrad at Now Pet was great, great customer service, and easy to talk to. 👍

Spoke to a lady called Polly today in regards to my dog.
She was extremely helpful, courteous and knowledgeable.
She was able to help me out with all my queries.
A+++++

Polly was really polite & helpful!

Excellent experience - bought policy online very easily, had to call to make one change and it was amended quickly, and the call handler was very friendly and knowledgeable. Would recommend.

Very helpful, lovely manners and most of all patient and understanding

Both the advisor were very helpful and professional throughout my enquiries

Very good service fast response very happy 😊

I had infact swapped policies but rang Now to confirm.
Very well managed by Nancy who patiently laid out why I have probably made the wrong decision !!
Will look again next year.

Kim was brilliant, had a confusing query regarding invoices sent by the vet and within minutes she was able to answer all my questions. She was incredibly polite and a pleasure to speak to.
Thanks Kim!

Excellent service, although I was kept waiting on the phone for more than 12 minutes. Your Customer service staff member is very pleasant to talk to and she explained the reason for the £12 plus increase but, nevertheless, I was happy to continue to renew the policy.

Ellie was prompt and helpful with her reply. Thanks

Kim was very helpful at amending my policy and resolving my query quickly.

I thought the payment would come into my account a little sooner but all settled now. Thank you

Polly was friendly and helpful, she answered my question quickly and efficiently.

After a really high renewal quotation, Rebecca was very helpful and understanding in my renewal, which led me to decide to stay with Now Pet Insurance

Title: "Diamond" in name only. Left with a £1,500 bill and debt collectors.

"Do not be fooled by the 'Diamond' branding or the £4,000 limit. My dog had life-saving surgery, but Now Pet applied hidden sub-limits that were never made clear at renewal. They capped anaesthesia at £250 and hospitalisation at £100, leaving me with a £1,500 shortfall. I am now being charged late fees by my vet because Now Pet refuses to pay for standard clinical care. Currently escalating to the Financial Ombudsman (Case Ref: PNX-6000947-X5W7). Under the FCA Consumer Duty, this product is a failure. Avoid if you want real protection for your pet."

Reply from Now Pet

An hour ago
Hello Julie, I am very sorry to hear this. As TrustPilot is a third-party platform, I have sent you a message directly via TrustPilot for further details (please note that this will come from TrustPilot and not Now Pet Insurance). If you can reply to that message with your policy number and contact number, I will take a further look into this.

I have already exhausted your internal complaints process (TIG-04032606) and received a Final Response. The matter is now with the Financial Ombudsman Service.

Amazing advisor quick and efficient

I had a really positive experience renewing my pet insurance with Now Pet Insurance. My initial renewal quote came through higher than expected, but after speaking with Conrad, he was incredibly helpful and took the time to review my policy in detail.

He managed to find me a better deal, and I ended up renewing at a cheaper price than my original quote, which was a great result. The whole process was straightforward, and Conrad was friendly, knowledgeable, and genuinely seemed to want to help.

It’s refreshing to receive such good customer service, especially when it leads to saving money. I’d definitely recommend Now Pet Insurance based on this experience.

I’ve renewed with Now Pet for 3 years now. Premiums are pretty decent even though we have a dog with long term meds that we claim for each month. Claims are easy to process and get paid out mostly without quibbles. Just spoke to Robin regarding a claim, and she was really helpful.