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Now Pet Reviews 

2,138
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 606 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and customer service for being exceptionally helpful, polite, and professional. Many people appreciate how representatives clearly explain policy details and options, often resolving queries efficiently and with empathy. This often leads to a smooth and stress-free experience, with many noting the quick response times and personalized approach. However, some customers also noted concerns regarding pricing, with premiums increasing or being perceived as too expensive. A few other people also felt that the claims process could be problematic, citing rejections for certain conditions or delays in payment.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, politeness, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers appreciating the helpfulness and... See more

Service

Customers consistently note positive experiences with service, often praising the efficiency and helpfulness... See more

Claim

Customers had ambiguous experiences with claim, with many reviewers praising the helpfulness and friendliness... See more

Price

Users describe ambiguous interactions with price, with many reporting increases in premiums and renewal... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From the time claim went in. Been very efficient and covered what was in policy with no quibble within 10 days. Called and spoke to Oliver in customer services who explained ongoing treatment, medicat... See more

Company replied

Rated 5 out of 5 stars

Conrad phoned me back promptly. He did his best to find me a good deal, it just isnt worth my while at the moment. I understand that insurance companies have to make a profit but theyre supposed to sa... See more

Company replied

Rated 5 out of 5 stars

Rang to discuss my renewal quote. Elliot was very helpful and explained in lay man's terms the minefield that is pet insurance! Tweaked my pets cover to a more appropriate one which was also cheaper.... See more

Company replied

Rated 5 out of 5 stars

I managed to speak to an operator straight away, wasn’t on hold for long, which is always a bonus. My premiums went up this year, but phoned them and managed to get the price down, good to speak to Ge... See more

Company replied


Company details

  1. Pet Insurance Company

About Now Pet

Written by the company

Affordable, no-nonsense lifetime pet insurance for dogs and cats

Caring for your pets shouldn’t break the bank. That’s why our policies are built to keep costs low and value high – smart cover that saves you money while ensuring your pets get the quality care they deserve.

Get a Quote now

Now Pet customers get access to

  • FREE 24/7 vet support
  • UK customer service
  • 15% multi-pet discount
  • Excesses from as low as £99
  • 0% interest monthly plans

    Lifetime cover as standard

    With lifetime cover as standard, flexible excesses, round-the-clock vet support, discounts on prescription medication, a generous 15% multi-pet discount, and a UK-based team, Now Pet Insurance combines life-long protection with value-for-money.

    Get a pet insurance quote now

    Cover for dogs and cats, sorted in minutes!

    Get a Quote now

  • Contact info

    4.6

    Excellent

    TrustScore 4.5 out of 5

    2K reviews

    5-star
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    1-star

    Asks customers to review

    This company invites their customers to review, whether positive or negative

    Replied to 100% of negative reviews

    Typically replies within 24 hours

    How this company uses Trustpilot

    See how their reviews and ratings are sourced, scored, and moderated.

    4.6

    All reviews

    (2,138)

    604 reviews in the last 12 months

    Write a review
    Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

    Rated 5 out of 5 stars

    Extremely helpful

    Ollie your representative answered all my questions and offered more helpful information. I was reassured as feeling nervous as my dog may need
    treatment

    31 March 2026
    Unprompted review
    Now Pet logo

    Reply from Now Pet

    Hello Gill, thank you for taking the time to leave us your feedback.

    Rated 5 out of 5 stars

    Swift and efficient

    Each phone call that took minutes to sort out a failed payment.

    Helpful telephone operator who was super competent

    27 March 2026
    Unprompted review
    Now Pet logo

    Reply from Now Pet

    Hello Jo, thank you for taking the time to leave us your feedback.

    Rated 5 out of 5 stars

    Ongoing claim

    Robyn was very helpful and advised me that my claim had been passed to finance for processing. It's just a shame that, as the policyholder, I was not made aware of this without having to make yet another phone call to chase.

    26 March 2026
    Unprompted review
    Now Pet logo

    Reply from Now Pet

    Hello Joanna, thank you for taking the time to leave us your feedback.

    Rated 5 out of 5 stars

    I spoke to Will

    I spoke to Will, who was very helpful and quickly check the status of my claim.

    26 March 2026
    Unprompted review
    Now Pet logo

    Reply from Now Pet

    Hello Anita, thank you for taking the time to leave us your feedback.

    Rated 5 out of 5 stars

    Excellent call handler

    Nancy the call handler was very professional and dealt with the enquiry quickly and to my satisfaction

    25 March 2026
    Unprompted review
    Now Pet logo

    Reply from Now Pet

    Hello Maria, thank you for taking the time to leave us a review.

    Rated 5 out of 5 stars

    Polly was very kind and helpful

    Polly was very kind and helpful. She explained what i needed to do to complete a claim. Really pleasant, efficient experience.

    25 March 2026
    Unprompted review
    Now Pet logo

    Reply from Now Pet

    Hello Cindy, thank you for sharing your experience with us

    Rated 5 out of 5 stars

    Jacob was very helpful

    Jacob was very helpful about our dogs renewal policy and price

    24 March 2026
    Unprompted review
    Now Pet logo

    Reply from Now Pet

    Hello Phillip, thank you for taking the time to leave us a review.

    Rated 5 out of 5 stars

    Very efficient

    Reasonable waiting time. Efficient communication on the phone. Prompt action. Problem solved.

    24 March 2026
    Unprompted review
    Now Pet logo

    Reply from Now Pet

    Thank you for taking the time to leave us a review.

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