Booked 20th May 2026, survey conducted 27th May 2026 by Ryan Meehan. Really detailed report turned around in under 48hrs. Had two quick follow up calls with Ryan, arranged within two working day... See more
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Review summary
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We can't recommend Novello Chartered Surveyors highly enough! From booking through to survey through to aftercare, Novello have exceeded our expectations. Bill, our lovely surveyor, has been amazing.... See more
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Amazing service from start to finish. Danny Price communicated with us throughout the process and put our minds at ease giving us an overview of the report over the phone after the survey and giving r... See more
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Had house survey done Yesterday by Lee Hodgson. Absolutely fantastic job easy to follow survey in details picking up on a few things. So now we can address these problems before purchasing our propert... See more
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Company details
Written by the company
Novello Chartered Surveyors is the UK’s leading independent provider of home surveys, operating nationwide. As specialists focused solely on residential surveying, we set the standard others aspire to, combining expert RICS surveyors with clear reporting and modern technology. Trusted and recommended by thousands of property professionals, we deliver fast, detailed reports that help buyers make confident, informed decisions.
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United Kingdom
- novellosurveyors.co.uk
4.7
Excellent
3K reviews
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Replied to 94% of negative reviews
Typically replies within 48 hours
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Novello were professional throughout…
Novello were professional throughout the whole process.
Ryan completed a highly detailed survey and was able to explain all aspects in a follow up call along with giving recommendations on next steps of the house purchasing journey.
I would have no issue in recommending these guys for anyone looking for a house survey
30 July 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Sam
Thank you for your kind review. We are delighted to hear that Ryan provided a detailed survey and took the time to discuss the findings and next steps with you. Supporting our clients with clear, practical advice throughout the home-buying process is something we take great pride in. We truly appreciate your recommendation.
Kind Regards Novello Chartered Surveyors
I recently had a Level 3 survey carried…
I recently had a Level 3 survey carried out, and I would like to thank Jay Basa for his excellent work. The report was detailed, thorough, and very helpful. Jay was professional, patient, and extremely responsive throughout the process. He took the time to answer all my questions after the survey and explained the findings clearly and in detail. His advice helped me understand the condition of the property and make informed decisions before proceeding with the purchase. I would definitely recommend Jay Basa and the team to anyone looking for a professional and reliable survey service.
27 July 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Mohammed
Thank you for your 5 star review, lovely feedback and recommendation. We are so pleased that Jay was able to support you throughout the survey process and provide the detailed guidance you needed. Buying a property is a significant decision, and it's great to hear that his explanations and advice gave you confidence to move forward. We'll make sure your kind words are shared with Jay.
Kind Regards Novello Chartered Surveyors
Kind Regards Novello Chartered Surveyors
Great company to deal with
Novello were very quick to respond to my request for a survey quote. They made arrangements with the estate agent and vendor and kept me informed on the date.
Ben Browne called me when he left the property to give me his initial thoughts and then followed up with the written report within a few days.
They are quite expensive but I would recommend Novello as we received a comprehensive survey and are very happy with the service we have received so far.
29 July 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Michelle
Thank you for your kind review. We are really pleased that you were happy with our communication, organisation and the comprehensive survey provided by Ben. While we appreciate that our fees may not always be the lowest, we aim to deliver value through detailed reporting, expert advice and a high level of service throughout the process. Your recommendation means a great deal to us, and we thank you for choosing us!
Kind Regards Novello Chartered Surveyors
Danny Price did survey very quickly…
Danny Price did survey very quickly after booking and was detailed in his report. I recommend this service as it helped my house purchase to progress more quickly.
27 July 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Kaitch1
Thank you for your lovely feedback. We are so pleased that Danny was able to arrange your survey quickly and provide the detailed information you needed. Buying a home can be a busy and sometimes stressful process, therefore it's great to hear that our service helped keep things moving. We wish you all the best in your new home.
Kind Regards Novello Chartered Surveyors
The survey of our future home by professionals…
The survey of our house was carried out by Lee hodgson. He did a very thorough inspection. He did a very professional job. He also kept us informed. The report was very detailed and very easy to understand. I would recommend Lee and Novello to anyone seeking a survey. Thank you to you all.
28 July 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Mr Howarth
Thank you for your kind review. We're delighted to hear that Lee provided a thorough, professional service and that you found the report clear and easy to understand. We truly appreciate your recommendation. Wishing you the best of luck with your new home.
Kind Regards Novello Chartered Surveyors
Brilliant service
Brilliant service from the whole Novello team. Our surveyor, Danny Price, was excellent. Provided detailed updates both before & after the survey, turning our report around in less than 24 hours. Fabulous service for us as the buyer & also received compliments from the seller as to his detail and professionalism. The support from the office staff was also brilliant (Christopher Butcher & David Boulter), providing really detailed support on the types of survey & were super engaged through the whole process.
27 July 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Eleanor
Thank you for your review and feedback. We are really pleased that our team was able to support you throughout your purchase and provide a prompt, professional service. Danny, Christopher and David will be thrilled to receive your feedback. Thank you for choosing Novello Surveyors, and we wish you all the very best in your new home.
Kind Regards Novello Chartered Surveyors
From the beginning to the end Lee was…
From the beginning to the end Lee was polite approachable, knowledgeable and respectful in my dealings with him
23 July 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Caroline
Thank you for your 5 star review and feedback, especially your comments regarding Lee which we will certainly pass on. Please do not hesitate to get back in touch if you have any questions. We wish you the best of luck with your property purchase.
Kind Regards Novello Chartered Surveyors
Comprehensive Survey Report
Novello Surveyors gave helpful advice when I initially inquired about the options available. Communication was good and the survey was carried out promptly. I received a clear, comprehensive report together with the chance to discuss any area of the report in more detail with the surveyor concerned.
Overall I found Novello Surveyors were competitively priced, courteous, friendly and very helpful.
14 July 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Reviewer
Thank you for your kind review. We are delighted that you found our advice, communication and reporting clear and helpful. Providing a professional, friendly service at a competitive price is something we strive for, so it's wonderful to know we met your expectations. Thank you for choosing Novello!
Kind Regards Novello Chartered Surveyors
Very professional and helpful service
Very professional and helpful service. Claire and Ryan were extremely helpful in arranging, completing and discussing my survey report. Ryan took his time to explain things and answered all of my questions. Nothing was too much trouble and communication throughout was excellent. I would highly recommend this company, nothing but positive feedback from me. Thank you!
24 July 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Karen
Thank you for your wonderful review. We're delighted to hear that Claire and Ryan provided such a positive experience from start to finish. Taking the time to ensure our clients fully understand their survey findings is incredibly important to us, so it's fantastic to know Ryan was able to answer all of your questions and provide the reassurance you needed. We'll be sure to share your kind words with both Claire and Ryan. Thank you for your recommendation and for choosing Novello.
Kind Regards Novello Chartered Surveyors
Had house survey done Yesterday by Lee…
Had house survey done Yesterday by Lee Hodgson. Absolutely fantastic job easy to follow survey in details picking up on a few things. So now we can address these problems before purchasing our property. Even took the time out and ring us with the results which was much appreciated. Would highly recommend this company.
24 July 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Mr Paterson
Thank you for your lovely review. We're pleased to hear that the survey covered the areas of concern and that Lee's follow-up call helped provide clarity and reassurance.
Providing professional advice in a friendly and approachable way is something we strive for, and it's great to know that this was reflected in your experience with Lee.
Kind Regards Novellpo Chartered Surveyors
The Survey appeares to have covered all…
The Survey appears to have covered all the potential issues. Lee called to advise he had finish and only a couple of minor issues we should be aware of. Lee was friendly & cheerful
22 July 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Ricardo
Thank you for your kind feedback. We're pleased to hear that the survey provided the reassurance you were looking for and that Lee took the time to explain the findings shortly after completing the inspection.
Lee will be delighted to hear that his friendly manner and clear communication were appreciated. Thank you for taking the time to share your experience.
Kind Regards Novello Chartered Surveyors
Absolutely great service
Absolutely great service , fully recommending Danny Price. Danny provided clear communication before and after the survey. Clearly explained all details, very fast turnaround and professional. Cannot expect more.
23 July 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Marcin
Thank you for your lovely review. It's fantastic to hear that Danny's communication, professionalism and efficient turnaround made such a positive impression.
We aim to make the survey process as clear and stress-free as possible, and we are delighted that your experience reflected this. Kind Regards Novello Chartered Surveyors
We were kept well informed of all…
We were kept well informed of all arrangements and the report was on time and very detailed. exactly as required.
21 July 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear James
Thank you for your lovely review. It's great to know that our communication kept you informed throughout and that the report provided the level of detail you were looking for.
Your feedback means a great deal to us, and we're delighted we could provide a service that met your expectations.
Kind Regards Novello Chartered Surveyors
Excellent service
Excellent service from start to finish. The survey was completed quickly, and the report was returned much sooner than expected. It was very detailed, easy to understand, and gave us all the information we needed. Highly recommend! Thank you Danny
20 July 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Reviewer
Thank you for your 5-star review. It's wonderful to hear that everything ran smoothly, from arranging the survey through to receiving your report.
Providing clear, detailed reports and excellent customer service is at the heart of what we do, and we're thrilled that Danny delivered such a positive experience. Thank you for taking the time to share your feedback.
Kind Regards Novello Chartered Surveyors
Quick and professional service
Quick and professional service, detailed report provided with good explanation.
17 July 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Thomas
Thank you for your wonderful review. We're delighted to hear that you found our service professional and that the report was detailed and concise. Please do not hesitate to get back in touch if you have any questions.
Kind Regards Novello Chartered Surveyors.
Novello give such a professional, personl service
Novello give such a professional, personal service. I received a call straight after the survey, and every step was explained in detail. I highly recommend the company
16 July 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Emma
Thank you for your kind feedback and five star review. Providing professional advice alongside a friendly, personal approach is at the heart of what we do, so it's fantastic to hear that you felt supported throughout the process.
Kind Regards Novello Chartered Surveyors
Was impressed with Novello
Was impressed with Novello. I don’t often like using a big company for a survey as I feel you are just another number and you can’t get the surveyors genuine thoughts on the property BUT that certainly wasn’t the case here.
My surveyor was Rafaquat Hussain and his communication was excellent. Discussed his genuine thoughts on the property and what was urgent and what would wait in terms of our renovation goals.
Must say, I am impressed with Novello from start to finish.
21 July 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Will
We are delighted to read your review and to hear how impressed you were with the service provided by Rafaquat and the wider team.
One of our key goals is to ensure that every client receives personal attention and straightforward advice, regardless of our size. We never want anyone to feel like "just another number", so it's particularly pleasing to hear that you felt supported from start to finish. Thank you for placing your trust in us.
Kind Regards Novello Chartered Surveyors
Great experience
Great experience, quickly organised and good feedback and call after.
Thank you to
Ahsan Shad, David Boulter and Raymond Ismailah all great provided a great service
16 July 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Terry
Thank you for taking the time to leave such a positive review. We're delighted to hear you had a great experience and that everything was organised quickly. I'll be sure to pass your kind comments on to Ahsan, David and Raymond, who will be pleased to know their service made a positive impression. Thank you for choosing Novello.
Kind Regards Novello Chartered Surveyors
Fast service and excellent communication
We had a level 3 pro service done by Danny Price. He rang us before the survey started asking for any concerns. He called after the survey to give the update and later on the evening the full report was ready. The report was comprehensive and easy to follow.
16 July 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Reviewer
Thank you for your fantastic 5-star review.
It is great to hear that Danny kept you informed throughout the process and that you found the Level 3 survey comprehensive and easy to follow. Providing clear communication before, during and after the inspection is something we take great pride in.
Danny will be pleased to receive your kind feedback. Thank you for choosing Novello Chartered Surveyors.
Kind regards Novello Chartered Surveyors
Excellent service from start to finish
Excellent service from start to finish. Nicholas carried out a thorough Level 3 building survey and produced a detailed, well-structured report. What particularly impressed me was his responsiveness afterwards. I had several follow-up technical questions, and he took the time to answer each of them clearly and in writing, distinguishing between theoretical possibilities and his professional assessment. This gave me real confidence in making an informed decision. Professional, knowledgeable and very helpful throughout. I would happily recommend Nicholas and Novello Surveyors.
16 July 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Nick
Thank you for your fantastic 5-star review.
We are delighted to hear that Nicholas provided such a thorough and professional service. It's especially rewarding to know that his clear responses to your follow-up questions helped give you confidence in your decision-making.
Nicholas will be pleased to receive your kind feedback. Thank you for your recommendation and for choosing Novello Chartered Surveyors.
Kind Regards Novello Chartered Surveyors
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