Amazing service from start to finish. Danny Price communicated with us throughout the process and put our minds at ease giving us an overview of the report over the phone after the survey and giving r... See more
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Review summary
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Reviews shaping this summary
Booked 20th May 2026, survey conducted 27th May 2026 by Ryan Meehan. Really detailed report turned around in under 48hrs. Had two quick follow up calls with Ryan, arranged within two working day... See more
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We can't recommend Novello Chartered Surveyors highly enough! From booking through to survey through to aftercare, Novello have exceeded our expectations. Bill, our lovely surveyor, has been amazing.... See more
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Had house survey done Yesterday by Lee Hodgson. Absolutely fantastic job easy to follow survey in details picking up on a few things. So now we can address these problems before purchasing our propert... See more
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Company details
Written by the company
Novello Chartered Surveyors is the UK’s leading independent provider of home surveys, operating nationwide. As specialists focused solely on residential surveying, we set the standard others aspire to, combining expert RICS surveyors with clear reporting and modern technology. Trusted and recommended by thousands of property professionals, we deliver fast, detailed reports that help buyers make confident, informed decisions.
Contact info
United Kingdom
- novellosurveyors.co.uk
4.7
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 48 hours
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Excellent building surveyors
I have previously instructed surveys on properties I’ve purchased but the entire process with Novello was smooth, easy and user friendly. All staff I spoke to were responsive and extremely helpful.
I had Ms Green carry out the actual survey and she was excellent. The report was comprehensive, helpful and thorough. I would highly recommend Novello.
6 August 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Amy
Thank you for taking the time to leave such a lovely review. It's fantastic to hear that our team made the process easy and stress-free, and that you found everyone responsive and helpful throughout.
We will be sure to pass on your kind comments to Ms Green, who will be delighted to hear that her thorough and detailed report was so valuable to you.
Kind Regards Novello Chartered Surveyors
We've done two surveys with Novello…
We've done two surveys with Novello now. Rudi was really great in explaining the process, and have had a great experience with Ben and Archie!
10 August 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Ann
Thank you for your continued trust in Novello Chartered Surveyors. We are delighted to hear you've chosen us for two surveys and that Rudi, Ben and Archie all contributed to such a positive experience.
We'll be sure to pass on your kind feedback to the team. Thank you for your support.
Kind Regards Novello Chartered Surveyors
Did a great job
Danny Price did a great job, very thorough,got results quickly and answered some questions .
23 July 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear David
Thank you for your review. We're glad to hear that Danny provided a thorough service, answered your questions, and delivered your results quickly.
We appreciate your feedback and thank you for choosing us!
Kind Regards Novello Chartered Surveyors.
Novello's quote was competitive & report professional and delivered quickly
Novello's quote was competitive. They gave me good advice in regards to which survey to select and didn't try to upsell unnecessarily. The visit was booked promptly, the report professional and delivered quickly. All in all, a great experience and I would recommend their services.
7 August 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Reviewer
Thank you for your great feedback. We are delighted to hear that you found our advice helpful and that we were able to guide you towards the right survey without any unnecessary upselling. It's great to know the booking process was smooth, the survey was carried out promptly, and your report was delivered quickly and professionally.
Kind Regards Novello Chartered Surveyors
We truly appreciate your recommendation and thank you for choosing Novello Chartered Surveyors.
Initial experience resolved professionally
Initially left a 1 star review due to poor customer service when discussing a quote.
Since posting the review, I was personally contacted to discuss what happened and apologise - something I appreciated. Whilst the initial experience was disappointing, I think it’s fair to recognise that concerns were handled well afterwards.
7 August 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Daniel
Thank you for taking the time to leave feedback. Firstly I would like to apologise for your experience. We pride ourselves on our customer service, valuing our clients and their journey, be it just as a touch point for a quote or to instruct us to undertake a survey. While our sales team aim is to work to secure survey instructions, they should be equally committed to offering clear advice and a high level of service to all clients including those that for whatever reason, decide not to proceed with us at that particular time.
If you would like to email me with further details I will be happy to investigate this further sharon@novello-group.co.uk.
Kind Regards Sharon - Novello Chartered Surveyors
Great experience with Novello
Great experience with Novello. Professional, friendly and very clear. Easy to book in, report received the day after the inspection and always on hand to answer any questions.
5 August 2026
Unprompted review
Reply from Novello Chartered Surveyors
Thank you for your fantastic feedback and five star review. We are really pleased that you found the process straightforward and efficient, and that our team provided the support and communication you needed throughout. Thank you for choosing Novello!
Kind Regards Novello Chartered Surveyors
We had our home surveyed
We had our home surveyed and the process was very easy. Our liaison, Marni, was very helpful and accommodating and the quality of survey would not have been better any where else in the country. This is a service I would use again, and a name I would trust.
6 August 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Percy
Thank you for your lovely feedback. We're delighted that Marni provided excellent support and that you were pleased with both the process and the quality of the survey. Your trust and recommendation are greatly appreciated.
Kind Regards Novello Chartered Surveyors
Danny was very thorough in his…
Danny was very thorough in his examination and helped me understand his findings clearly, giving me a lot of reassurance.
6 August 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Alfie
Thank you for taking the time to leave a review. We're delighted that Danny was able to explain his findings in a clear and understandable way, helping to provide reassurance during an important decision-making process. We will be sure to share your kind comments with him.
Kind Regards Novello Chartered Surveyors
Impressive
Danny price the surveyor was fantastic from start to finish. He called me a couple of times before the visit to understand my concerns, which really put me at ease. As soon as he finished the inspection, he called me straight away to give me a summary. I didn't have to chase anything. The full detailed report came through the very next day, which was impressive. I then called him with a few questions, and he answered every single one clearly and thoroughly. Couldn't ask for more from a surveyor. I highly recommend
3 August 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Rafi
Thank you for your fantastic feedback. We're delighted to hear that Danny kept you informed at every stage of the process and provided the support and reassurance you needed when making such an important decision. We will make sure your kind comments are passed on to him. Thank you for your recommendation and support.
Kind Regards Novello Chartered Surveyors
Fully comprehensive survay.left no…
Fully comprehensive survay.left no stone unturned or left anything in doubt. Included videos and documentation.
5 August 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Robert
Thank you for the review. We are delighted to hear that you found the survey thorough and that the videos and supporting documentation helped provide a clear picture.
As a company we are always looking for ways to improve our service, therefore if there is anything we could have done better, we would genuinely welcome your feedback. Please feel free to get in touch with us at sharon@novello-group.co.uk at any time.
Thank you again for choosing Novello Chartered Surveyors.
Kind Regards Novello Chartered Surveyors
Fast and responsive service.
All house purchases tend to be a bit fraught so it was very pleasing to be able to contact Novello quickly and easily and arrange a survey at a convenient time with no fuss. The survey went well with immediate verbal feedback from the surveyor concerned (Ricardo Chamberlain) and a comprehensive report a few days later. I would recommend this firm.
23 July 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Mr Walklin
Thank you for your lovely review. We understand that buying a home can be a stressful experience, so we're delighted that arranging your survey was quick, straightforward, and convenient. It is also great to hear that Ricardo provided prompt verbal feedback following the inspection and that you found the subsequent report comprehensive and informative. We truly appreciate your recommendation and wish you the best with your property purchase.
Kind Regards Novello Chartered Surveyors
First rate service
I received a voicemail from Charlotte providing me with a quick summary as to how the survey had gone earlier in the day, followed by an e mailed report later that evening. She also made herself available for a telephone call with me later the next morning. That is service!
20 July 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Phillip
Thank you for your wonderful review. Its great to hear that Charlotte kept you informed throughout the process, from her initial voicemail summary to providing your report later that evening and making herself available to discuss everything in more detail the following morning.
Kind Regards Novello Chartered Surveyors
Excellent service
Excellent service. Charlotte rang out ofhours, to go through the survey in detail, explaining everything.
4 August 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Alan
Thank you for your 5 star review. We are delighted to hear that you received excellent service and found Charlotte's detailed explanation helpful. It's wonderful to know Charlotte took the time to go through everything with you, even outside of normal working hours.
Kind Regards Novello Chartered Surveyors
Really good experience and detailed…
Really good experience and detailed survey, would highlt reccomend
3 August 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Matt
Thank you for your kind review! We're delighted to hear that you had a really good experience and found the survey detailed and helpful. We appreciate your recommendation and are pleased that we could assist you.
Kind Regards Novello Chartered Surveyors.
Questionable
The team was very responsive and customer service was good. However, the report stated that basic features such like water tap and general fittings were all working properly and provided a high rating.
The kitchen tap is broken and I am now have to replace it which means £250 out of my pocket when I could have just simply advised the seller to do so. One of the window is not closing either which means additional cost just after entering the property (yesterday).
This was a RICS survey level 2 and I understand it has its limitation but kitchen taps and windows falls under this survey.
They do not answer any emails.
Very disappointed about the report provided and the content of the information completely wrong.
27 May 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Reviewer
Thank you for taking the time to leave feedback. We are sorry to hear about the issues you have experienced since moving in to the property.
A level 2 survey is a non-invasive survey and the surveyor reports on the condition of visible elements on the day of the survey.
That said, It is important to us to have the opportunity to review the report and address any of your concerns. Please reach our to me directly Sharon@novello-group.co.uk
Kind regards, Sharon - Novello Chartered Surveyors
Great Service
I would recommend this company! Having multiple dealing with both Lisa and Phil, they have been great.
31 July 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Georgina
Thank you for your lovely feedback. We will certainly pass it on to Lisa and Phil. Thank you for your continued support.
Kind Regards Novello Chartered Surveyors.
Novello were professional throughout…
Novello were professional throughout the whole process.
Ryan completed a highly detailed survey and was able to explain all aspects in a follow up call along with giving recommendations on next steps of the house purchasing journey.
I would have no issue in recommending these guys for anyone looking for a house survey
30 July 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Sam
Thank you for your kind review. We are delighted to hear that Ryan provided a detailed survey and took the time to discuss the findings and next steps with you. Supporting our clients with clear, practical advice throughout the home-buying process is something we take great pride in. We truly appreciate your recommendation.
Kind Regards Novello Chartered Surveyors
I recently had a Level 3 survey carried…
I recently had a Level 3 survey carried out, and I would like to thank Jay Basa for his excellent work. The report was detailed, thorough, and very helpful. Jay was professional, patient, and extremely responsive throughout the process. He took the time to answer all my questions after the survey and explained the findings clearly and in detail. His advice helped me understand the condition of the property and make informed decisions before proceeding with the purchase. I would definitely recommend Jay Basa and the team to anyone looking for a professional and reliable survey service.
27 July 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Mohammed
Thank you for your 5 star review, lovely feedback and recommendation. We are so pleased that Jay was able to support you throughout the survey process and provide the detailed guidance you needed. Buying a property is a significant decision, and it's great to hear that his explanations and advice gave you confidence to move forward. We'll make sure your kind words are shared with Jay.
Kind Regards Novello Chartered Surveyors
Kind Regards Novello Chartered Surveyors
Great company to deal with
Novello were very quick to respond to my request for a survey quote. They made arrangements with the estate agent and vendor and kept me informed on the date.
Ben Browne called me when he left the property to give me his initial thoughts and then followed up with the written report within a few days.
They are quite expensive but I would recommend Novello as we received a comprehensive survey and are very happy with the service we have received so far.
29 July 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Michelle
Thank you for your kind review. We are really pleased that you were happy with our communication, organisation and the comprehensive survey provided by Ben. While we appreciate that our fees may not always be the lowest, we aim to deliver value through detailed reporting, expert advice and a high level of service throughout the process. Your recommendation means a great deal to us, and we thank you for choosing us!
Kind Regards Novello Chartered Surveyors
Danny Price did survey very quickly…
Danny Price did survey very quickly after booking and was detailed in his report. I recommend this service as it helped my house purchase to progress more quickly.
27 July 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Kaitch1
Thank you for your lovely feedback. We are so pleased that Danny was able to arrange your survey quickly and provide the detailed information you needed. Buying a home can be a busy and sometimes stressful process, therefore it's great to hear that our service helped keep things moving. We wish you all the best in your new home.
Kind Regards Novello Chartered Surveyors
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