NOTINO UK Reviews 

My son ordered aftershave but received a parcel with a can of hairspray. Notino have so far refused to accept responsibility and refund him, saying they sent the package correctly. The courier won’t take responsibility either as they say the packing wasn’t damaged. Notino are no longer responding to my emails, leaving my son out of pocket. Can’t recommend!

Dreadful customer service from start to finish - 2 broken items sent out and 2 not as advertised on website. I’ve spent over a month trying to resolve the issues with Notino but have finally had the items collected by them today. Would never use this company again and will be sticking to UK retailers in the future.

Since Notino primarily operates as an online store, it should primarily monitor deliveries better. There was a set delivery deadline, the deadline passed, and the delivery wasn't made with no new date scheduled. Then, the very next day, the package arrived via Evry, completely damaged, without a security seal, and very light. I looked through the tear on the side and almost all the products were missing. I refused the delivery, and the delivery person took photos and went through the whole process. I contacted Notino, who said I did the right thing by not accepting the delivery and that they would remake my order. I waited another 4 days and received no email about my order. I called back, and they said they were waiting for the package to return to check it before doing anything. Two days later, as I hadn't received a response, I called again, and then they remade my order and changed the carrier to DPD. About 4 to 5 days later, the package arrived with all the products, the box completely sealed. I think most of the stress could have been avoided with better monitoring. Not to mention that I paid for the products (including a perfume that was a gift), paid for delivery in about 3 days, and it took more than 2 weeks, and nothing happened.

Phoned Notino about my order - a broken /empty bottle - and get through to a virtual assistant who says she is passing me over to a member of the customer service team, to be then told that nobody is available and to phone back during business hours. I have now phoned 3 times from 10.20am to 1pm, all during business hours. So a very poor experience. I've had to email them.

My parcel got lost. I emailed them, no answer. I tried to call them and the useless automatic voice told me no one was available at that moment and to call during opening hours (I called on a Monday at 12pm, which is during opening hours). Awful company, avoid at all costs.

I received my items just a few days after placing the order but unfortunately the lid of a powder compact had come off and there wasn't a seal on the actually powder so I was reluctant to use it. Packaging was very sturdy and undamaged so the item was obviously not screwed well initially. Anyway I called customer services and spoke to a very helpful advisor who arranged for another powder compact to be sent immediately.
The other item was perfect, the prices were great, and with the response from customer service I would have no hesitation in ordering from Notino again. Thank you for a great service!

Ordered shower gel & with no delivery tracking simply stated products could be delivered return to Notino. Sent Notino an email with order number, no response within almost a week. Telphoned to receive an automated message that my order had cancelled - by whom & why? Advised I would receive a refund - when as the order was place 16/06/26 & now its 06/07/26.

Very efficient and always reliable . Great products .

lovely samples of perfume. Nice box. Well packed

Among the best places to buy fragrances and beauty products. A huge range of choice and often really good prices that fluctuate quite a lot. Patience is your friend at NOTINO. They are a brilliant company with just one flaw and that's their dispatch and delivery time and prices, as they are the slowest and most expensive in the UK, with no option to pay extra for next day delivery or free delivery when you spend over a certain amount, like all other online shops. But overall I think they are brilliant and I can highly recommend!

I wonder why there is so much venom in the people leaving reviews. I’ve never had a problem with Notino. The only thing is that you have to wait a bit longer for the package, but given their product range, orders naturally take much longer to process than at a small online store. Personally, I’m very satisfied; my packages always arrive on time and aren't broken or wet. Unfortunately, a lot depends on the courier delivering the packages and the people sorting them... You can't have your cake and eat it too....

I do not recommend it! My product arrived broken, and the box was open. I sent an email—after providing a video showing the condition of the box and the product—and the company, Notino, had the audacity to ask me for more photos!!! This company is incredibly brazen! DO NOT BUY FROM THEM!!!

All much more complicated than before
I am a private customer not a business

They sent an item that doesn't look like the item I ordered, and looks like a knockoff equivalent.

Support unhelpful.

Should not be selling free sample to that kinda of price too.

A Google search found that Notino sold my fav hand wash which is hard to find, ordered a few, delivery was quick and not horrendously expensive, very happy.

I placed an order with Notino on 20 June worth £137 and as of today, 4 July, I still have not received my parcel.
The original parcel was not delivered and I was later informed that it had been returned to Notino. A replacement order had to be arranged. I have now received an email from Notino stating that the replacement parcel has been passed to DPD; however, I have not yet received any direct communication from DPD and I still do not know when I will actually receive the products I paid for.
I have contacted customer service several times trying to resolve this situation. During my phone conversations, my understanding was that I would receive my replacement order and a goodwill voucher due to the inconvenience caused. I specifically asked for clarification because I wanted to understand what was being offered.
After I raised a formal complaint, Notino reviewed the call recordings and advised that this was a misunderstanding and that only a £2.99 delivery voucher was offered as compensation. I disagree with their interpretation of the conversation, but regardless of this disagreement, I am disappointed with the overall handling of the situation.
I also explained to Notino that this order contained skincare products I use regularly for my rosacea. One of these products is part of my skincare routine before applying my prescribed rosacea treatment. Due to the delay and running out of the product, I have not been able to follow my normal skincare routine for around a week and a half, as my prescribed treatment may be too strong for my skin without the supporting skincare product.
After waiting almost two weeks for a £137 order, spending time contacting customer service multiple times, and explaining the impact this delay has had, I feel that a £2.99 delivery voucher does not reflect the inconvenience caused.
I expected better communication and customer care from Notino.

Exceptional as always. Notino is my number one used seller for Niche perfumes. They are amazing and when I encountered an issue in times gone by they sorted it effectively. Great sales, communication, customer service and delivery.

A great price as it's my Mum's absolute favourite and arrived in good time .. many thanks !

The items arrived leaking due to poor packaging. Phoned Notino and they were great asking for photo evidence. I have repeatedly sent photos of the damaged box from every angle and of the two bottles that had leaked. They just keep asking for the same information but in a different way. In other words, they are not replacing the two bottles that leaked. They were all presents and tbh everything was covered in the gels so there was a lot of cleaning up to do to make the remaining bottles presentable. Very unhappy that one set is now incomplete and they just keep trying to put me off. Terrible customer service