So impressed with the personal and excellent customer service I received when I had a query with my order. Sometimes online companies are fine until you have a problem and then it is impossible to con... See more
Company replied
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So impressed with the personal and excellent customer service I received when I had a query with my order. Sometimes online companies are fine until you have a problem and then it is impossible to con... See more
Company replied
iphone 12 mini case. Wanted a premium leather case. This looked good. Delivery and communication was fine and quick. case is very poor quality considering it is £50 + postage. doesnt fit t... See more
Company replied
Ordered a gift - for my daughter passing her degree - 1/7/25 and still not received ! No notification - even after chasing things up I was fibbed off with another promised delivery date which never... See more
Company replied
I love Not-Another-Bill. I have had such exciting and diverse gifts since I joined, not a dud amongst them. I can keep the gifts myself or give them as gifts. Particular favourites include all the jew... See more
Our vision is to be the most unique gift service in the world. We strive to source, create and deliver gifts that excite, inspire and delight our customers. With a passion for the finer details, and quality personalisation we are your experts in gifting. From our boxes, ribbons and beautiful tissue paper to the personalised letter explaining about the present, we really consider how the whole experience looks and feels.
Unit 10, 69 St Marks Road, W10 6JG, London, United Kingdom
Replied to 100% of negative reviews
Typically replies within 48 hours
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Reply from Not Another Bill
I am in love with their products, it is nothing from china but authentic items for everyday use as well as special objects - simply with great colors

Reply from Not Another Bill
Item completely wrongly engraved. Company has taken no responsibility and wants me to do all the work of returning it. You made the mistake, you fix it.

Reply from Not Another Bill
Bought a gift for my sister's birthday. Gorgeous items and love the option to personalise!

Reply from Not Another Bill
I came across Not Another Bill while perusing social media I was instantly drawn in by the unique and beautiful merchandise.
I purchased some items and am awaiting their arrival.
Can’t wait to buy more from this cool store. I love the quality and range of items offered.

Reply from Not Another Bill
Great quality. Well packaged. Unusual gifts. Definitely worth it.

Reply from Not Another Bill
Incredible customers service. although the product are also very nice and exactly what I expected I feel as though good, professional and friendly care for customers tends to get lost frequently but not with this team. They where truly a reliable and supportive team with fast response and good communication.

Reply from Not Another Bill
First class service, I will definitely use this company again. Elle did an amazing job helping with my order.

Reply from Not Another Bill
Top notch customer service from a friendly and helpful team. The team went the extra mile to give me options around personalisation to ensure I was happy with my order. They even sent me a new part to my order at no extra cost. Would highly recommend and will be shopping with them again soon! Thanks guys

Reply from Not Another Bill
Absolutely INCREDIBLE customer service!! Truly touched to see how personalized the customer success team is - so rare to find at any brand these days.

Reply from Not Another Bill
Highly recommend this Company. Ordered some personalised luggage tags from here, they were helpful, responsive and went the extra mile for me. On arrival one of the products had an incorrect initial, within 6 hours they’d replaced this and delivered to my door. The products are high quality, wrapped professionally and have some fantastic ranges. Will definitely be using them again.

Reply from Not Another Bill
received two engraved ping pong bats as a gift. I have to say through all the fancy packaging and marketing the quality is shocking. they are one step away from being cut out of cardboard. upon viewing the item on the website i could see how one could fall for it. nice photo the material simply says wood when infact it is pressed wood core with a thin wood veneer.
55 pounds with engraving for two ping ping bats that resemble templates rather than bats

Reply from Not Another Bill
Elle was very polite, professional and prompt in her communication and offered an immediate solution to what I thought was a manufacturing error (a small break in the material of a suitcase I bought for my daughter). I hope this won't be a quality issue and that my daughter will be able to use her replacement suitcase for years to come.
Elle also kindly replaced a strap I had ordered in error. I felt supported and my mind put at ease throughout the purchase process. I would gladly purchase again and would also happily recommend this company to friends and family.

Reply from Not Another Bill
Ordered a leather MagSafe card wallet for my new iPhone. I don’t often write reviews, but the quality is excellent, it arrived in lovely packaging and swiftly too. And the bonus being that this product is significantly better value than Apple’s own offering. Well done Team! Will recommend to my friends! I didn’t have mine personalised, so I can’t vouch for how that would have been, but genuinely impressed with the quality of the item.
I have ordered many items from Not Another Bill - all have been fantastic quality. They also have great customer service, quick response time and any queries sorted in a timely manor.
Will be using Not Another Bill for future gifts!
I bought the explorer's compass as a gift. It arrived quickly, beautifully packaged and in a little cloth gift bag that wasn't mentioned in the write up, and is far better than the price tag led me to expect! Lovely and rare to be so pleasantly surprised by an online impulse buy.

Reply from Not Another Bill
Prompt, beautifully packaged. I wanted to have a longer embossing than the website would allow so I spoke to customer services. They answered instantly and sorted it out.

Reply from Not Another Bill
My purchase was an excellent and well packaged card holder. An extra gift was a delightful addition. The company ethos is evident: customer service is of a very high standard; communication is exceptional. Overall an excellent experience.

Reply from Not Another Bill
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