Not Another Bill Reviews 309

TrustScore 4 out of 5

3.8

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See what reviewers are saying

Rated 5 out of 5 stars

So impressed with the personal and excellent customer service I received when I had a query with my order. Sometimes online companies are fine until you have a problem and then it is impossible to con... See more

Company replied

Rated 1 out of 5 stars

iphone 12 mini case. Wanted a premium leather case. This looked good. Delivery and communication was fine and quick. case is very poor quality considering it is £50 + postage. doesnt fit t... See more

Company replied

Rated 1 out of 5 stars

Ordered a gift - for my daughter passing her degree - 1/7/25 and still not received ! No notification - even after chasing things up I was fibbed off with another promised delivery date which never... See more

Company replied

Rated 5 out of 5 stars

I love Not-Another-Bill. I have had such exciting and diverse gifts since I joined, not a dud amongst them. I can keep the gifts myself or give them as gifts. Particular favourites include all the jew... See more

Company details

  1. Gift Shop
  2. Corporate Gift Supplier

Written by the company

Our vision is to be the most unique gift service in the world. We strive to source, create and deliver gifts that excite, inspire and delight our customers. With a passion for the finer details, and quality personalisation we are your experts in gifting. From our boxes, ribbons and beautiful tissue paper to the personalised letter explaining about the present, we really consider how the whole experience looks and feels.


Contact info

3.8

Great

TrustScore 4 out of 5

309 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Amazing company

23 November 2023
Unprompted review
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Reply from Not Another Bill

Hello, We are really grateful and appreciate you taking the time to share your rating with us. It means so much to me and the rest of the team. Hope to see your name pop up in our orders again soon.

Rated 5 out of 5 stars

I want it all

beautiful. if only i could have all of it.

31 October 2023
Unprompted review
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Reply from Not Another Bill

Hi Lucy, Thank you so much for leaving us a 5 star review. Your support and kind words truly mean the world to us. Hope to see your name pop up in our orders again soon.

Rated 5 out of 5 stars

I am in love with their products

I am in love with their products, it is nothing from china but authentic items for everyday use as well as special objects - simply with great colors

28 October 2023
Unprompted review
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Reply from Not Another Bill

Hello Julius, Thank you so much for taking the time to leave such a wonderful review! We're absolutely thrilled to hear that you're in love with our products. Once again, thank you for choosing us, and we look forward to welcoming you back soon!

Rated 1 out of 5 stars

Item completely wrongly engraved

Item completely wrongly engraved. Company has taken no responsibility and wants me to do all the work of returning it. You made the mistake, you fix it.

5 October 2023
Unprompted review
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Reply from Not Another Bill

Hello David, I'm very sorry to hear this. We understand that you sent us an email, and we appreciate your communication. We take customer feedback seriously, and it's our priority to address any concerns promptly and effectively. I will await your response and I hope we can make this right for you. Looking forward to hearing from you, Elle.

Rated 5 out of 5 stars

Great!

Bought a gift for my sister's birthday. Gorgeous items and love the option to personalise!

19 October 2023
Unprompted review
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Reply from Not Another Bill

Hi there, Thank you so much for your positive feedback. We appreciate your kind words and are so glad that you had a great experience with us. We look forward to welcoming you back to Not Another Bill soon!

Rated 5 out of 5 stars

BRILLIANT STUFF

16 October 2023
Unprompted review
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Reply from Not Another Bill

Hi there, We're really grateful and appreciate you taking the time to share your rating with us. Hope to see your name pop-up in the orders again soon and let us know if you need help with any future orders.

Rated 5 out of 5 stars

I came across Not Another Bill while…

I came across Not Another Bill while perusing social media I was instantly drawn in by the unique and beautiful merchandise.
I purchased some items and am awaiting their arrival.
Can’t wait to buy more from this cool store. I love the quality and range of items offered.

1 October 2023
Unprompted review
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Reply from Not Another Bill

Hello, Thank you so much for your positive feedback. We're so glad you had a great experience shopping with us and that you found our selection to be impressive. We look forward to welcoming you back to Not Another Bill soon!

Rated 5 out of 5 stars

Great quality

Great quality. Well packaged. Unusual gifts. Definitely worth it.

2 September 2023
Unprompted review
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Reply from Not Another Bill

Hello, We're truly grateful and appreciate you taking the time to share your rating with us. We look forward to welcoming you back to Not Another Bill soon!

Rated 5 out of 5 stars

Incredible customers service and products

Incredible customers service. although the product are also very nice and exactly what I expected I feel as though good, professional and friendly care for customers tends to get lost frequently but not with this team. They where truly a reliable and supportive team with fast response and good communication.

18 July 2023
Unprompted review
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Reply from Not Another Bill

Hi there, We are beyond thankful for your 5-star review. It means so much to me and the rest of the team. Hope to see your name pop up in our orders again soon.

Rated 5 out of 5 stars

First class service

First class service, I will definitely use this company again. Elle did an amazing job helping with my order.

3 May 2023
Unprompted review
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Reply from Not Another Bill

Hello Hugh, We really appreciate you taking the time to share your experience with us. Hope to see your name pop-up in the orders again soon and let us know if you need help with any future orders.

Rated 5 out of 5 stars

Top notch customer service from a…

Top notch customer service from a friendly and helpful team. The team went the extra mile to give me options around personalisation to ensure I was happy with my order. They even sent me a new part to my order at no extra cost. Would highly recommend and will be shopping with them again soon! Thanks guys

16 November 2022
Unprompted review
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Reply from Not Another Bill

Hello Zoe, thank you so much for your kind words! It means so much to me and the rest of the team. Hope to see your name pop up in our orders again soon.

Rated 5 out of 5 stars

INCREDIBLE

Absolutely INCREDIBLE customer service!! Truly touched to see how personalized the customer success team is - so rare to find at any brand these days.

2 November 2022
Unprompted review
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Reply from Not Another Bill

Hi Zara, thank you for taking the time to share your experience with us. It means the world to the team and I. We look forward to welcoming you back to Not-Another-Bill soon.

Rated 5 out of 5 stars

Highly recommend this Company

Highly recommend this Company. Ordered some personalised luggage tags from here, they were helpful, responsive and went the extra mile for me. On arrival one of the products had an incorrect initial, within 6 hours they’d replaced this and delivered to my door. The products are high quality, wrapped professionally and have some fantastic ranges. Will definitely be using them again.

20 October 2022
Unprompted review
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Reply from Not Another Bill

Hello Rebecca,
Thank you so much for your kind words, it means so much to me and the rest of the team. We look forward to welcoming you back to Not-Another-Bill soon.

Rated 1 out of 5 stars

received two engraved ping pong bats as…

received two engraved ping pong bats as a gift. I have to say through all the fancy packaging and marketing the quality is shocking. they are one step away from being cut out of cardboard. upon viewing the item on the website i could see how one could fall for it. nice photo the material simply says wood when infact it is pressed wood core with a thin wood veneer.

55 pounds with engraving for two ping ping bats that resemble templates rather than bats

2 August 2022
Unprompted review
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Reply from Not Another Bill

Hello Alexander,

Thank you for sharing your feedback on the product, it is very helpful for our team. I am so sorry to hear that your order was not up to expectation, I am always available to help resolve any quality issues. Please can you email me at info@notanotherbill.com with your order number and details of the quality issues. I can then find a solution for you to ensure you are happy with your order.

I look forward to hearing from you,
Elle

Rated 5 out of 5 stars

Elle was extremely helpful and professional

Elle was very polite, professional and prompt in her communication and offered an immediate solution to what I thought was a manufacturing error (a small break in the material of a suitcase I bought for my daughter). I hope this won't be a quality issue and that my daughter will be able to use her replacement suitcase for years to come.
Elle also kindly replaced a strap I had ordered in error. I felt supported and my mind put at ease throughout the purchase process. I would gladly purchase again and would also happily recommend this company to friends and family.

7 April 2022
Unprompted review
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Reply from Not Another Bill

Hi Hristina, thanks so much for your kind words. It means so much to me and the rest of the team! Hope to see your name pop up in our orders again.

Rated 5 out of 5 stars

MagSafe Leather Card Wallet…

Ordered a leather MagSafe card wallet for my new iPhone. I don’t often write reviews, but the quality is excellent, it arrived in lovely packaging and swiftly too. And the bonus being that this product is significantly better value than Apple’s own offering. Well done Team! Will recommend to my friends! I didn’t have mine personalised, so I can’t vouch for how that would have been, but genuinely impressed with the quality of the item.

2 December 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic!

I have ordered many items from Not Another Bill - all have been fantastic quality. They also have great customer service, quick response time and any queries sorted in a timely manor.
Will be using Not Another Bill for future gifts!

26 November 2021
Unprompted review
Rated 5 out of 5 stars

Lovely extra touches, very pleased

I bought the explorer's compass as a gift. It arrived quickly, beautifully packaged and in a little cloth gift bag that wasn't mentioned in the write up, and is far better than the price tag led me to expect! Lovely and rare to be so pleasantly surprised by an online impulse buy.

26 November 2021
Unprompted review
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Reply from Not Another Bill

It is so nice to hear your feedback. Our team are so glad we were able to give you a positive shopping experience. We hope you enjoy your order and are here to help with anything you may need in the future.

Rated 5 out of 5 stars

Prompt & lovely

Prompt, beautifully packaged. I wanted to have a longer embossing than the website would allow so I spoke to customer services. They answered instantly and sorted it out.

25 November 2021
Unprompted review
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Reply from Not Another Bill

Thank you so much for sharing your feedback. It means the world to our team. We hope you enjoy your order and are here to help with anything you may need in the future.

Rated 5 out of 5 stars

Individual and ethical.

My purchase was an excellent and well packaged card holder. An extra gift was a delightful addition. The company ethos is evident: customer service is of a very high standard; communication is exceptional. Overall an excellent experience.

2 November 2021
Unprompted review
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Reply from Not Another Bill

Hello Steve, thank you so much for taking the time to share your feedback, we really appreciate it.

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