So impressed with the personal and excellent customer service I received when I had a query with my order. Sometimes online companies are fine until you have a problem and then it is impossible to con... See more
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iphone 12 mini case. Wanted a premium leather case. This looked good. Delivery and communication was fine and quick. case is very poor quality considering it is £50 + postage. doesnt fit t... See more
Company replied
Ordered a gift - for my daughter passing her degree - 1/7/25 and still not received ! No notification - even after chasing things up I was fibbed off with another promised delivery date which never... See more
Company replied
I love Not-Another-Bill. I have had such exciting and diverse gifts since I joined, not a dud amongst them. I can keep the gifts myself or give them as gifts. Particular favourites include all the jew... See more
Company details
Written by the company
Our vision is to be the most unique gift service in the world. We strive to source, create and deliver gifts that excite, inspire and delight our customers. With a passion for the finer details, and quality personalisation we are your experts in gifting. From our boxes, ribbons and beautiful tissue paper to the personalised letter explaining about the present, we really consider how the whole experience looks and feels.
Contact info
Unit 10, 69 St Marks Road, W10 6JG, London, United Kingdom
- 02037907790
- info@notanotherbill.com
- notanotherbill.com
3.8
Great
309 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
So impressed with the customer service
So impressed with the personal and excellent customer service I received when I had a query with my order. Sometimes online companies are fine until you have a problem and then it is impossible to contact any human for assistance. Not the case with Not Another Bill. A lady from the customer services team emailed me back very quickly and went above and beyond to resolve the issue quickly and efficiently. I couldn't be happier with the quality of the product I receivedI and I will definitely order from them again - highly recommend.
2 May 2026
Unprompted review
Reply from Not Another Bill
Hello Lucinda,
Thank you so much for your kind words and for taking the time to share your experience with Not Another Bill. We’re really pleased to hear that our customer service team supported you quickly and went the extra mile to resolve your query. It’s also wonderful to know you’re happy with the quality of your order. Your recommendation means a lot to us, and we look forward to welcoming you back again soon.
Love my new coffee cups
Great service, they instantly fulfilled my order - a lovely selection of goods, and really sweet people who work the shop! Would buy again and again.
15 April 2026
Unprompted review
Reply from Not Another Bill
Hello Rose, thank you so much for your review. We’re really pleased to hear that you were happy with both your order and our service. Your lovely feedback about the team means a lot to us. We truly appreciate your support and look forward to welcoming you back again soon.
Reply from Not Another Bill
Hello Ariadni, thank you for your lovely review. We’re thrilled to hear you had an excellent experience with us. We look forward to welcoming you again soon.
Poor service and refusal to take responsibility!
I rarely leave negative reviews, but this was a very frustrating experience.
I placed an order based on delivery information provided by the company’s AI chatbot, which indicated the item would arrive in time for Mother’s Day. This turned out to be incorrect, and the item arrived too late to be of any use.
The company acknowledged that the chatbot gave inaccurate information and apologised. However, despite this, they refused to offer a refund and instead relied on their returns policy to deny it.
The issue is not just the mistake — it’s how it was handled. Rather than taking responsibility for misleading information provided at the point of sale, they chose to hide behind their terms and conditions.
A credit note was offered, but this is not an acceptable resolution when the purchase was made based on incorrect information from their own system.
If AI customer service is the future, it needs to be accurate and accountable — otherwise it creates more problems than it solves.
Very disappointing overall. I would not recommend this company based on this experience.
15 March 2026
Unprompted review
Reply from Not Another Bill
Dear Paul,
Thank you for your feedback.
We understand your concerns and appreciate you taking the time to share your experience. However, we would like to clarify our position in line with our terms and conditions.
The item you purchased was delivered within the estimated timeframe provided at checkout (3–4 working days). As the product is neither faulty nor incorrect, it does not meet the criteria outlined in our returns policy for a refund on personalised items. We acknowledge that our automated chatbot provided delivery information that did not fully account for non working days, and we sincerely apologise for any confusion or disappointment this may have caused. Please note that delivery timeframes are estimates rather than guarantees, and your order was fulfilled in accordance with the delivery terms agreed to at the point of purchase.
As a gesture of goodwill, we offered a credit note to recognise your experience for the product and its personalisation. However, we must confirm that the order is not eligible for return or refund, as it is a personalised item and was delivered within the agreed timeframe. We appreciate your understanding.
Best wishes,
Elle
Great item, great customer service
Lovely product, delivered very promptly and beautifully packaged. We had a small issue with the personalisation which was dealt with very politely and efficiently. I’m very happy.
28 March 2026
Unprompted review
Reply from Not Another Bill
Hello,
Thank you so much for your wonderful review. We’re delighted to hear that you were happy with the product and that it arrived promptly and beautifully packaged. We really appreciate your understanding regarding the personalisation issue, and we’re glad our team was able to resolve it quickly. We look forward to welcoming you again soon.
The personalised match boxes were…
The personalised match boxes were perfect! Amazing customer service and speedy delivery!
16 February 2026
Unprompted review
Reply from Not Another Bill
Hello Amy, thank you so much for your lovely review. We’re so glad you loved the personalised matchboxes and had a great experience with our customer service and delivery. We look forward to welcoming you again soon.
10/10 recommend
10/10 recommend!
The product is beautiful and the personalisation in your own handwriting makes it even more special 🤩
The delivery was super fast for a customised item!
I’d also recommend the gift wrapping. The box and bow was amazing and elevated the gift even more ✨✨
Thank you!
5 February 2026
Unprompted review
Reply from Not Another Bill
Hello, thank you so much for this amazing review. We’re thrilled you loved the personalisation and that your order arrived quickly. So happy to hear the gift wrapping helped make it extra special too. Thank you for your support!
Fantastic & incredible friendly and…
Fantastic & incredible friendly and prompt Customer care experience.
I purchased the beautiful colorful backgammon play and due a delay with DPD it was clear that it would not arrive on time. The team from Notanotherbill was so kind and prompt and sent a second one with express delivery. Long time ago that I experienced such an incredible customer service, Thank you !!!!!
19 January 2026
Unprompted review
Reply from Not Another Bill
Dear Yvonnez, thank you so much for this wonderful review. We’re absolutely delighted to hear how happy you are with both the backgammon set and your experience with our customer care team. While delays are never ideal, we’re really glad we could step in quickly and make sure everything worked out in time. Your kind words truly mean a lot to us and will be shared with the team. We look forward to welcoming you again soon.
Amazing service. Speedy and prompt
Purchased and came to pick up on christmas eve. Amazing service. 10 out of 10 would recommend. Theyve got a loyal customer.
24 December 2025
Unprompted review
Reply from Not Another Bill
Hello James, thank you for your wonderful review. We’re thrilled you had a great experience with us, even on Christmas Eve. Your recommendation means a lot, and we truly appreciate your loyalty. We look forward to welcoming you again soon.
Terrible service overall
Terrible service overall. Paid and got confirmation for my order. Called up to check how long it will take to receive as needed it for a birthday they said 4 days to despatch. Over a week later they cancelled and refunded my order no email explaining or phone call.
Then I called they said it was out of stock almost 10 days after the order was first placed. They then said they would let me know when it was back in stock. I looked today it is back in stock no one contacted me. Appalling customer service.
5 December 2025
Unprompted review
Reply from Not Another Bill
Hello Angela,
Before anything else, please accept our sincere apologies for the series of unfortunate events you experienced while shopping with us. As a gifting business, December is our busiest month of the year and that unfortunately means it can take us longer than usual to contact customers regarding the status of their order.
When your order was cancelled due to an unexpected out of stock error, we attempted to contact you via email, however, the message unfortunately bounced back. We then tried to reach you by phone but were unable to get through. In an effort to resolve the issue as quickly as possible, the order was cancelled so that you were not left waiting without clarity.
The silver matchbox cover was restocked on Tuesday 16th, and my colleague Anna reached out to you by phone to let you know it was available again and that we would be more than happy to assist with the re-order.
We fully acknowledge that this was far from an ideal experience, and we truly regret the frustration it caused. We value your feedback and hope we have the opportunity to serve you better in the future.
Best wishes,
Elle
WASTE OF TIME. Products NOT in stock
Spent a good hour personalising a gift order. There was a lot of personalisation on my order from engraving to printed ribbon work and notes. Waited four days to expect to receive a dispatch email. Only to receive an email saying the item was out of stock. Back to square one. What a waste of time: inconsiderate web stock management. They have no excuse. And don’t bother apologising - it’s cringe the way I had to hear the lady say sorry on the phone - so fake.
16 Dec - you have now replied back. Like I said I don’t need your apologies. Your “sorry” does nothing to change anything.
My review is to help others think twice before buying from you in case the same thing happens to them.
As a business, you failed to serve
10 December 2025
Unprompted review
Reply from Not Another Bill
Dear Aman,
We are extremely sorry about the inconvenience and disappointment caused when shopping with us. We do our very best to ensure our systems are accurate, but sometimes unforeseen issues do occur, and we always aim to resolve as soon as possible. As a gifting business, December is our busiest month of the year and that unfortunately means it can take us longer than usual to contact customers regarding the status of their order. However we acknowledge that this time, we fell short. I can assure you the apology you received was sincere, and our team go to every effort to avoid mistakes. I hope we have the opportunity to serve you serve you better in future.
Best wishes,
Elle
Complaint Regarding Delayed Order and Lack of Communication
I placed my order at 12:58 on 4 December. Your website states: “All our personalisation is completed by hand in our London studio, which means we can complete your order in a number of hours rather than days. We aim to dispatch all orders within 24 hours, including orders which are personalised.”
13:40, 5 December
Having received no update within 24 hours, I contacted your Customer Services team at 13:40 on 5 December. I was advised that my order was not yet ready for collection but would be available either that evening (before 8pm) or the following day. I confirmed that I would collect the item on Saturday instead.
Your website states: “From Saturday 29th November to Saturday 20th December we will also be open for collection between 9am and 5pm on a Saturday.”
09:04, 6 December
On the morning of Saturday 6 December, I still had not received any update on my order. I attempted to call several times but was diverted to voicemail, where I left a message.
11:05, 6 December
As the gift was time-sensitive and needed for a dinner that evening, I travelled by public transport to your premises at around 11am, only to find the industrial estate gates locked and a water-damaged, illegible message for Not Another Bill collection customers (photo attached).
Despite the advertised opening hours, no access or contact was possible, and I was therefore unable to collect my order.
19:02, 6 December
That evening - more than 54 hours after placing my order - I finally received the first update:
“Hi Fiona, Things are a little busy here at Not Another Bill, so your order #XXXXXX is taking a bit longer than usual…”
As a first-time customer, I am extremely disappointed. I was unable to give the personalised gift as planned and had to purchase an alternative at short notice. Given your stated terms and conditions, it appears I am now unable to return the personalised item despite the delays and lack of communication. As the event for which it was needed has already passed, I am unwilling to collect the order.
4 December 2025
Unprompted review
Reply from Not Another Bill
Dear Fiona,
We are extremely sorry about the delay to your order, and the inconvenience and disappointment caused. We do note across our website that during busy periods orders can take us longer to process and dispatch. As a gifting business, December is our busiest month of the year and that unfortunately means we cannot guarantee delivery timeframes always be met due to the huge increase in orders that we experience.
All our orders are processed as quickly as possible by our in-house team, and we make every effort to meet timeframes, but it is not always possible.
In regards to your attempt to collect your order from our premises, we were open on Saturday but for security reasons we are unable to leave the entrance gate unlocked. Due to a technical error our phone lines were not working as expected, and for that we apologise. We are really keen to resolve this, so will contact you directly to discuss shipping you your order right away.
Best wishes,
Elle
Clickbait - price falsely advertised
Price for product (Laurent Perrier Cuvee Rose) advertised on Google Shopping as £45. When you follow the link, the product is actually £82.
Also concerned from reading reviews that the company claims failure to deliver is not their problem. Legally, it is. The contract is with the retailer, and the Consumer Rights Act makes the retailer responsible for the good condition and safe delivery of the order.
Avoid dealing with any company that either doesn't understand or fails to comply with UK consumer law.
23 November 2025
Unprompted review
Reply from Not Another Bill
Dear Nick,
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and appreciate the opportunity to clarify.
Regarding the price shown on Google Shopping. Google automatically displays the lowest price associated with a product link on our website. Because several champagne options are grouped under the same product page, Google will sometimes pull the lowest priced variant (£50 in this case), even if the specific item you clicked on is priced differently. Unfortunately, this is not something we can manually adjust on our side. However, the correct price is always clearly displayed once you land on our website and before you complete your purchase. We understand how this may have been confusing, and we apologise for any frustration caused.
On the concerns about delivery, while delays caused by external couriers are outside of our direct control, we take full responsibility for ensuring orders reach our customers, in line with UK consumer law. Whenever an issue arises, our team works promptly to resolve it and support the customer until a satisfactory outcome is reached. We are committed to providing reliable service and addressing any delivery problems as quickly as possible. We hope this helps clarify the situation, but if you have any further questions or would like to discuss this in more detail, please don’t hesitate to contact our team directly. We’re always here to help.
Disappointed with quality
Just 5 months on and my silicon iPhone 15 case is already looking worse for wear. The colour has rubbed off from three of the corners and also the raised part that surrounds the camera lens. I was very happy with the speed of delivery, but disappointed with the longevity of the product.
1 October 2025
Unprompted review
Reply from Not Another Bill
Hello Jennifer, thank you for taking the time to share your feedback. We’re really sorry to hear that your case hasn’t held up as expected. That’s certainly not the experience we want for our customers. Our team would love the opportunity to make this right, please reach out to our customer service team so we can look into this for you.
We appreciate your support and hope to get this resolved quickly.
Fantastic service and great products
I have purchased a personalised red leather diary and leather iPhone cover from Not Another Bill.
Two people from Not Another Bill provided excellent service and support-from updating an order to providing a payment link to completing the transaction.
I am very happy with the overall experience and look forward to my next purchase with Not Another Bill.
24 October 2025
Unprompted review
Reply from Not Another Bill
Hello Laura, thank you so much for your wonderful review. We’re delighted to hear you’re happy with your personalised diary and iPhone cover. It’s great to know our team could assist you throughout your order and make the experience smooth and enjoyable. We truly appreciate your support and look forward to helping you find something special again soon!
I always love their unique gifts
I always love their unique gifts! I've been a customer for years and always find fun items for myself or my loved ones.
I also really like their customer service, they are super helpful and have helped navigate many shipping issues to the US.
1 October 2025
Unprompted review
Reply from Not Another Bill
Hello Brittany, Thank you so much for your kind words and 5 star review. We're thrilled to hear we've provided you with so many unique gifts and that we could help make your shopping and shipping experience smooth. We look forward to welcoming you back soon.
Brilliant customer service.
Brilliant customer service.
A small problem was delt with very promptly. I would have no hesitation in recommending this company.
1 September 2025
Unprompted review
Reply from Not Another Bill
Thank you for your 5 star review! We’re so pleased we could resolve your issue quickly and that you’re happy with the service. Your recommendation means a lot to us, and we look forward to helping you again in the future.
What I love about Not Another Bill is…
What I love about Not Another Bill is whoever I speak to is really helpful...there is a real person who answers the phone and you can pick up...brilliant company. I spoke to Elle today who was very efficient. Great company.
25 September 2025
Unprompted review
Reply from Not Another Bill
Hello, Thank you so much for your lovely review. We’re delighted to hear you’ve had such a positive experience with our team, and we’ll be sure to pass on your kind words to Elle. We really appreciate your support and look forward to welcoming you back soon.
Great products but disappointed by phone case wear and tear over time
Starting by saying I love this brand. However, I ordered a leather phone case monogrammed and it is a beautiful thing. Delivery is fast and it’s a sturdy case.
However, very quickly the printed letters started to fade. After 6 months, the leather started to wear and get very dirty where it cannot be cleaned and the colour transfers. Disappointing as it’s a lovely thing but for the price I expected it to last longer. After a year, I am looking to replace but sadly not with the same phone case which is a pity.
Have ordered other products and they have been fab. 3.5 stars for the phone case.
5 September 2025
Unprompted review
Reply from Not Another Bill
Hello Danielle, thank you so much for taking the time to share your feedback and for your continued support of our brand. We’re delighted to hear that you’ve enjoyed our products overall and that your phone case arrived beautifully made and promptly delivered.
We’re truly sorry to hear about the wear and tear you’ve experienced with your leather phone case and personalisation. We always strive for our pieces to be both stylish and long lasting, so it’s disappointing to know this hasn’t been the case for you. Your comments on fading and durability are invaluable, and we’ll be sharing them with our product team as we continue to refine and improve.
In response to feedback like yours, we recently introduced our Pebble iPhone Cases, a refreshed take on our classic leather design. Crafted from a new, more durable microfibre material, they’re designed to be longer lasting while maintaining the same feel and functionality.
We’d love the opportunity to make this right for you. Please do get in touch with our customer support team so we can explore a solution and ensure you continue to enjoy our products. Thank you again for your review, it truly helps us grow and do better.
Beautiful gift wrapping & great service
First time using and was thoroughly delighted with the whole experience. Ordered a gift for my friend which got delivered to her on time and beautifully gift wrapped. She was so happy with the unique items and care and attention to detail to the wrapping. Would definitely recommend and use again. Excellent customer service too!
7 August 2025
Unprompted review
Reply from Not Another Bill
Dear Sam, Thank you so much for your kind words and 5 star review! We’re delighted to hear your first experience with us was such a joy, and that your friend loved both the gift and the packaging. We look forward to welcoming you back soon.
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