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Norton Finance Reviews 

212
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 108 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff for their exceptional guidance, professional approach, and genuinely supportive attitude throughout the entire application process. Advisors are often described as friendly and approachable, making people feel completely at ease during important financial decisions. Consumers note that the service is exceptionally fast and efficient, turning what could be stressful procedures into smooth journeys. People also deeply appreciate the clear communication and regular updates, ensuring everyone stays fully informed from beginning to end. Reviewers consistently recommend these reliable professionals to anyone looking for dependable financial assistance and mortgage solutions.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their knowledgeable, polite, and... See more

Service

People report positive experiences with service, frequently praising the team for being extremely... See more

Customer service

Consumers find customer service to be positive, highlighting exceptional support and clear guidance... See more

User experience

Reviewers highlight great satisfaction with the user experience, frequently praising knowledgeable staff who... See more

Response time

Reviewers mention positive feedback about response time, highlighting prompt updates and fast communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What can I say.....Laura Evans an absolute gem of an employee to Norton Finance. Laura's professional manner and excellent customer service skills are to be admired. Nothing was too much trouble,... See more

Rated 5 out of 5 stars

This re-mortgage could have gotten messy and into a dispute due to a broker admin error on the remortgage figures. However the team at Norton Finance were willing to discuss the issue and create a goo... See more

Rated 5 out of 5 stars

Excellent Customer Service and Steve kept us updated at every opportunity and when we hit a snag, through no fault of anyone involved, our He worked with us to have these rectified as quickly as possi... See more

Rated 5 out of 5 stars

Simon was fantastic and Laura kept me updated with the whole process. She told me when the final paperwork was received and when it had all been processed. I've been able to adapt my home so I can liv... See more

Company replied


Company details

  1. Finance Broker
  2. Financial Institution
  3. Mortgage Broker
  4. Non-Bank Financial Service

Written by the company

Norton Finance are a leading provider of low cost loans and mortgages. We're a broker, not a bank, allowing us to search wider to find the perfect mortgage, secured, business or personal loan to suit your requirements. Get your FREE quote today.


Contact info

4.8

Excellent

TrustScore 5 out of 5

212 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(212)

107 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Dear Norton Finance,

Dear Norton Finance,

I wanted to take a moment to express my gratitude for your assistance in helping me purchase the property I needed. Your team's professionalism and expertise were invaluable throughout the entire process, and I appreciate the level of care and attention that Sonny Gosai and Liam Wood gave to my needs and concerns.

Thanks to your support, I was able to secure the financing I needed to purchase the property of my dreams. I couldn't be happier with the level of service provided by Norton Finance, and I would highly recommend your services to anyone looking to purchase a property.

Thank you once again for all that you've done. It was truly a pleasure working with you and looking forward to returning soon.

31 March 2023
Unprompted review
Rated 5 out of 5 stars

MR & MRS BEESLEY BIRMINGHAM

From the first telephone call to completion the service offered was excellent. We were kept informed each step of the way by both phone and e mails. The process was made very simple and we would both like to thank both Dale and Dianne for their help and advice. Both members of the team conducted themselves in a business like way whilst maintaining a friendly approach. We would have no hesitation in recommending Norton Finance to both friends and business associates.

24 February 2023
Unprompted review
Rated 5 out of 5 stars

Great company

Good company. They are good to talk to and friendly. They helped me out when I needed it. Would 100% recommend and will also look to borrow again in future. Thanks Norton!!

1 December 2021
Unprompted review
Rated 5 out of 5 stars

Amazing !

Amazing !! Friendly !! Work with you ! And everything was explained so well !!! Even what the loan would cost me. !!

4 November 2022
Unprompted review
Rated 5 out of 5 stars

Great company - especially if you have a less than perfect credit record!

This is the second time I have used Norton Finance and again they have been excellent. Danielle Borrill was our case manager and she supported us through the whole process , nothing was too much trouble and she is incredibly efficient . The whole application was completed in double quick time and we received our loan money this morning. I can't recommend her enough.

1 November 2022
Unprompted review
Norton Finance logo

Reply from Norton Finance

Thank you for taking the time to leave your review and for also being a returning customer!

It's great to see that everything was sorted for you so quickly and I have passed on your feedback onto to Danielle and her manager :)

Rated 1 out of 5 stars

Absolute joke company..

Absolute joke company... I have applied, they have called back and asked for a few more details. I asked if it is possible to send me an email. Their answer was: "We can't". Then I asked the girl who were talking to me on the phone, if it is possible for her to talk some slowly and in responce I got an answer that they will not be able to continue as I requested them to continue speaking slowly. Nonsense...

28 October 2022
Unprompted review
Norton Finance logo

Reply from Norton Finance

Thank you for your feedback. We appreciate that this might be an inconvenience but due to Data Security we are unable to process an application over email, applications can be made securely either over the phone or by using our online journey.

Rated 1 out of 5 stars

Just simply really bad

Appalling behaviour and service this one for the FCA I think 🤔

28 July 2022
Unprompted review
Norton Finance logo

Reply from Norton Finance

Thank you for taking the time to leave a review.

Unfortunately, we cannot find an application for you on our system so we are unable to look into this further.

If you would like to discuss this with us please feel free to email compliance@norton-finance.co.uk or call us on 01709 518518.

Rated 1 out of 5 stars

Harassing and annoying.....

Got an online quote just out of interest. Wasn't for me, they've called me 30 times in the last week. No exaggeration, 4 to 5 times a day, every day. Don't give them your number, you'll regret it. Won't ever use them out of principle now, even if I did need it.

14 June 2022
Unprompted review
Rated 5 out of 5 stars

Thank you Norton and Laura Shaw

Thank you for helping me to complete my purchase. The rates are high, but understandably so for my circumstance.

All the advisers were really helpful and always there to pick your calls. I cannot help but mention Laura Shaw. She treated me like family all the way through. Wonderful lady and a great asset to this company.

30 May 2022
Unprompted review
Rated 1 out of 5 stars

Absolute crooks

Absolute crooks, they owners are multi millionaires and they prey on the poor, stay well clear and please never use this company

17 February 2022
Unprompted review
Rated 1 out of 5 stars

Seriously??

I thought dealing with a company like Norton would be good and all the 1* reviews couldn’t all be right, wrong!
Without going in to detail I would just say avoid these and seriously look elsewhere for your finance needs. We did and got everything sorted quickly, professionally without having to chase these…..

17 December 2021
Unprompted review
Rated 1 out of 5 stars

Extortionate rates and they won’t let you go

Worst mortgage company ever. Any excuse possible to avoid remortgaging to something resembling a semi reasonable rate and cannot make overpayments as the lump sum would “sit in credit until the end of our mortgage term” and not reduce the term or the monthly amount! Avoid at all cost!

29 September 2021
Unprompted review
Norton Finance logo

Reply from Norton Finance

We are sorry to hear that you are unhappy with our service, the terms and conditions of your loan would have clearly outlined the details regarding lump sums payments. However, in exceptional circumstances we may be able to review the account for options to help. Please contact Norton Home Loans direct if you would like to discuss the matter further.

Rated 5 out of 5 stars

I would recommend this company to…

I would recommend this company to anyone looking for a secured loan. Not only because it was quick and simple but because of the service you will receive.

Every agent I spoke to engaged with me was helpful and I genuinely felt valued.

10 stars for Laura Percival who went well over and beyond in Customer Service expectations. Truly empathetic and lovely to deal with.

Sick fed up of being treated like a number use these guys and you will feel lie an individual again

8 July 2021
Unprompted review

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