Northside Rentals Reviews 

218
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the staff for being exceptionally helpful, friendly, and professional, making interactions pleasant. The service is consistently described as efficient, with many appreciating the smooth processes, including convenient airport shuttles and easy extensions. People also found the booking process straightforward and fast, often highlighting the competitive and very good pricing compared to other options. However, some customers also noted concerns regarding the condition of certain vehicles, describing them as 'disgusting' or having significant damage upon pickup. Additionally, a few people experienced issues with booking specifics, such as unfulfilled requests for extra equipment or unexpected bond requirements, and occasional slow phone response times.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency, friendliness, and... See more

Staff

Clients share positive opinions on staff, consistently highlighting their friendliness, helpfulness, and... See more

Product

Customers consistently note ambiguous experiences with product, with many praising vehicles as new, clean,... See more

Price

People report positive experiences with price, consistently finding them competitive and very good. Customers... See more

Booking process

Reviewers mention positive feedback about the booking process, with many finding the online booking smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Northside Rentals experience was efficient and professional. They where most helpful when we misjudged the distance between our apt and their premises and they came and pick us up from roadside and... See more

Rated 5 out of 5 stars

Our vehicle had only done 35,000 kms, so was perfectly reliabe and economical. The staff were very pleasant. The free Broome airport shuttle was quick and had lots of space for our luggage. Onlin... See more

Rated 5 out of 5 stars

We had a great experience with Northside Rentals Broome … the car was perfect, in pristine condition. The staff were so helpful picking us up and dropping us back to the airport in their shuttle bus …... See more

Rated 5 out of 5 stars

Prices where much better than other hire places. Staff were friendly and helpful. Long term hire of a van for business use. Services that were required for van were orginized by the company and fitt... See more


Company details

  1. Car Rental Agency
  2. Truck Rental Agency

Written by the company

Northside Rentals offer best weekly car hire deals in Perth from $25 a day. We have branches in Perth, Busselton, Broome and Port Hedland. We offer dedicated shuttle bus to and from Perth Airport, Broome Airport and Busselton/Margaret River Airport.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

218 reviews

5-star
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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.6

All reviews

(218)

46 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good prompt service.

Good prompt service.
Always get good quality service at reasonable rates.
Thanks again Northside rentals will definitely utilize your services again in the future.

5 May 2025
Unprompted review
Rated 5 out of 5 stars

A good service

The first car I was given had a few problems . But they changed the car for a better one , and they did not charge me any extra fees. So I think they did a fairly good job. Congratulations

29 April 2025
Unprompted review
Rated 5 out of 5 stars

Booking and return were swift and easy

Booking and return were swift and easy, perfect for time-poor people like me. Kylee of Northside Busselton was amiable, friendly, and understanding. Her proactive support makes the process stress-free.

28 April 2025
Unprompted review
Rated 5 out of 5 stars

Very helpful for a late arrival

We did not realise they closed at 5pm, we arrived at 5.22 just as James was locking up but, to his credit he opened up again and gave us our car..James even upgraded us for free.

Fair enough he was cranky at the start, but who wouldnt when they were just about to go home and then get hit by the 5 of us wanting a car but to his credit he quickly turned into a very friendly and helpful person.

There was a small chip on the windscreen that got bigger during our hire. We let James know and he did not charge our bond, which we got back in 4 days. The bus driver was extra friendly when we went back to the airport from the office

All in all this was a very good experience and the car was a decent price. Extra thanks to james for staying back for us and helipng us out. Top bloke.

3 April 2025
Unprompted review
Rated 3 out of 5 stars

Collection of van is fuss free

Collection of van is fuss free. There is an email of the van condition before collection day. However, it would help if there is explanation on the operation of the navigation touchpad system. I was just given the key to the van without joint inspection or signing of any handover papers.
I have submitted a Damage Report on the dent during my reverse parking of van. There is no response to my follow up email requesting for copy of the Damage Report and the Damage Assessment. I saw another review claiming that the Security Bond has yet to be processed after 26 days. I hope the company would improve on the follow up to improve the ratings to their service.

29 March 2025
Unprompted review
Rated 1 out of 5 stars

Caveat emptor

Awful exploitative company fronted by bland beaurocratic senior counter staff. Took me more than a month to get my bond back after a lot of unresponsive messaging and me posting bad reviews.

Dont use them for rideshare unless you're really desperate. They don't offer any single vehicle damage waiver to rideshare drivers, therefore, the cost of repair for any not-at-fault damage that doesnt involve another vehicle is priced up by them and 100% charged to you. Brutal.

Northside if you can't offer a fair deal that doesn't discriminate against rideshare drivers you should get out of that market.

27 March 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Very affordable. Lovely car. Everyone in the office was really nice and easy to deal with. Would use again and recommend to others.

21 March 2025
Unprompted review
Rated 5 out of 5 stars

Quick and easy pickup and return…

Quick and easy pickup and return process
I rented a Hyundai Staria for 4 months
After doing the research and getting many quotes, Northside was the cheapest by far.
The vehicle was fairly new and was a dream to drive.
Would definitely recommend then for all your vehicle rental needs

3 March 2025
Unprompted review
Rated 5 out of 5 stars

Booking

Booking, Pick up & drop off was excellent. Second time using NorthSide and will definitely use again. Customer service is excellent, Vehicle run well as expected.

1 March 2025
Unprompted review

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