Northside Rentals Reviews 

218
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 49 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient and professional service, highlighting the helpfulness and pleasant demeanor of the staff. Many people found the booking process simple and easy, appreciating the competitive and reasonable pricing compared to other rental options. Reviewers frequently mentioned the excellent after-hours service and the smooth handling of vehicle exchanges or rental extensions. However, some customers also noted issues with the condition of the vehicles, describing them as dirty or damaged upon pickup. A few other people also felt that important details like a second spare tire or child anchor points were not provided as promised, leading to inconvenience. There were also mentions of issues with vehicle documentation and unexpected charges for damages upon return.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency, friendliness, and... See more

Staff

Clients share positive opinions on staff, consistently highlighting their friendliness, helpfulness, and... See more

Product

Customers consistently note ambiguous experiences with product, with many praising vehicles as new, clean,... See more

Price

People report positive experiences with price, consistently finding them competitive and very good. Customers... See more

Booking process

Reviewers mention positive feedback about the booking process, with many finding the online booking smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Northside Rentals experience was efficient and professional. They where most helpful when we misjudged the distance between our apt and their premises and they came and pick us up from roadside and... See more

Rated 5 out of 5 stars

Our vehicle had only done 35,000 kms, so was perfectly reliabe and economical. The staff were very pleasant. The free Broome airport shuttle was quick and had lots of space for our luggage. Onlin... See more

Rated 5 out of 5 stars

We had a great experience with Northside Rentals Broome … the car was perfect, in pristine condition. The staff were so helpful picking us up and dropping us back to the airport in their shuttle bus …... See more

Rated 5 out of 5 stars

Prices where much better than other hire places. Staff were friendly and helpful. Long term hire of a van for business use. Services that were required for van were orginized by the company and fitt... See more


Company details

  1. Car Rental Agency
  2. Truck Rental Agency

Written by the company

Northside Rentals offer best weekly car hire deals in Perth from $25 a day. We have branches in Perth, Busselton, Broome and Port Hedland. We offer dedicated shuttle bus to and from Perth Airport, Broome Airport and Busselton/Margaret River Airport.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

218 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.6

All reviews

(218)

46 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Awesome service

Amazingly easy to speak to and Betty who organised everything for us was awesome.
Had the 3T Truck for 5 days and could not recommend them more highly.
Thank you Julie

5 September 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service!
A neat and tidy vehicle. I have used Northside twice now, and will be using them again in the future!

8 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent hire

Excellent process - hired online, filled in the paperwork online, making the pickup of the vehicle very quick and easy. Staff friendly and helpful. Easy return. The vehicle itself was in very good condition and drove well.

3 September 2025
Unprompted review
Rated 5 out of 5 stars

Car Hire…

Northside Rentals experience was efficient and professional. They where most helpful when we misjudged the distance between our apt and their premises and they came and pick us up from roadside and drop us in town after we returned the vehicle. Would hire again.

20 August 2025
Unprompted review
Rated 5 out of 5 stars

We had a great experience with…

We had a great experience with Northside Rentals Broome … the car was perfect, in pristine condition. The staff were so helpful picking us up and dropping us back to the airport in their shuttle bus …. we highly recommend this company ⭐️⭐️⭐️⭐️⭐️

15 August 2025
Unprompted review
Rated 5 out of 5 stars

Van rental (4 months)

I rented a van for 4 months. After a lot of research I found Northside Rentals to be the best price.
The process was easy and the staff were very helpful.
I would highly recommend Northside Rentals.

28 October 2024
Unprompted review
Rated 5 out of 5 stars

Great experience

Trudy and the team were very helpful and pleasant to deal with. Car as new and spotless. I have used many hire companies on my regular trips to Perth but this was the first time I had used Northside. Based on this experience I will be back later in the year.

17 July 2025
Unprompted review
Rated 5 out of 5 stars

7th July 2025

7th July 2025
Very friendly and helpful staff on the phone when we booked the rental, right on school holidays. We were ready to pick up the car earlier, we phoned them and they got the car ready for us.
Receptions staff, helpful, friendly and efficient. We took the car back a week later and same friendly and efficient service was all the way through.

14 July 2025
Unprompted review
Rated 5 out of 5 stars

Customer service was very professional…

Customer service was very professional and friendly.
The truck was clean and ready to go the only criticism I have is that the tail lift was to narrow.
The hire cost was very cheap compared to other companies,very good value.

9 July 2025
Unprompted review
Rated 5 out of 5 stars

Good quality hybrid car for a very…

Good quality hybrid car for a very reasonable daily rate. Smooth registration and checking-in service. Efficient shuttle drop-off service to Perth Airport upon return of the rental car. Highly recommend Northside rentals. Have used them several times over the last few years.

7 July 2025
Unprompted review
Rated 1 out of 5 stars

Very disappointing experience

Very disappointing experience. I paid a $500 bond to rent a car from Northside Rental, but only got $211 back. No receipt, no explanation, no communication at all. I tried reaching out but got no proper response. Feels like they just kept my money without reason. Not professional and not trustworthy. Would not recommend.

11 June 2025
Unprompted review
Rated 5 out of 5 stars

Couldn't do better!

Excellent service as usual. Vehicle was clean and well maintained. Always a pleasure to do business with. Credit to the young ladies in the office for outstanding service with a smile! 🙂

8 May 2025
Unprompted review

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