North Fashion Store Reviews 

1,240
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Looking at 767 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the attractive appearance and design of the products online, finding the website easy to navigate and the ordering process straightforward. Some people also found the actual product quality to be good, with comfortable fabrics and a good fit, often leading to repeat purchases. However, opinions are divided on product quality and sizing, with some experiencing poor fabric quality, items not matching pictures, or inaccurate sizing. Conversely, a small portion of people felt significant dissatisfaction with the return policy. Many reviewers reported that items, despite sometimes being shipped from within the UK, had to be returned to Italy, incurring high shipping costs. Customers also noted a lack of a clear returns system and expressed strong dissatisfaction with the process.

What people talk about most

Product

Clients share ambiguous opinions on product quality and sizing. Many customers praise the lovely fabric,... See more

Order

People report ambiguous experiences with order, with many finding the ordering process easy and... See more

Quality

Reviewers highlight ambiguous aspects of quality, with some customers praising the lovely fabric, perfect... See more

Return policy

Consumers find the return policy to be a source of significant frustration, often describing it as horrific,... See more

Website

Customers had ambiguous experiences with the website, with many reviewers finding it easy to use, navigate,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I ordered on the 24th July but it has not been delivered yet. I have had no further communication about time of delivery even though I sent an email asking for when I would receive my order. I cannot... See more

Rated 4 out of 5 stars

The clothes are very attractive on the website. Sizing a bit confusing - am still not sure if I ordered correctly and a bit concerned about the return procedure after reading other comments. The cloth... See more

Rated 4 out of 5 stars

I’ve seen these outfits before online and thought they looked very cool and smart but still casual. I saw the blue outfit on a passing lady recently and it confirmed I had to had one myself. I’ve orde... See more

Rated 4 out of 5 stars

I was intrigued by the style of clothing and that's why i ordered a 2 piece outfit, especially the price. I was confused that a blouse initially showed a lower price than what was then on the order .... See more


Company details

  1. Women's Clothing Store

Written by the company

NORTH offers unique pieces for the aspirational and revolutionary set.


Contact info

3.4

Average

TrustScore 3.5 out of 5

1K reviews

5-star
4-star
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2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 13% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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3.4

All reviews

(1,240)

737 reviews in the last 12 months

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Rated 1 out of 5 stars

The sizing is all over the place

The sizing is all over the place, top fit was ok, the pants were way to small, I could send them back at my expense and get a voucher for an exchange. Or a discount for a new order if I don't return the order. I can't wear what I ordered. bigger size still wouldn't work.

8 May 2026
Unprompted review
Rated 1 out of 5 stars

The quality of the dress is terrible

The quality of the dress is terrible, and the refund policy doesn't contribute to a good customer experience. The customer shouldn't have to pay for shipping. No company refunds a percentage of the product price; they refund 100%. The customer service, tracking, quality, and refund policies are awful. I don't recommend buying from this website or company. Their policies are completely dishonest.They show up nice dresses under Canadian brand name and why the refund goes back to Asia under customer responsibility

26 June 2026
Unprompted review
Rated 1 out of 5 stars

The quality of the dress is terrible

The quality of the dress is terrible, and the refund policy doesn't contribute to a good customer experience. The customer shouldn't have to pay for shipping. No company refunds a percentage of the product price; they refund 100%. The customer service, tracking, quality, and refund policies are awful. I don't recommend buying from this website or company. Their policies are completely dishonest.

26 June 2026
Unprompted review
Rated 2 out of 5 stars

Beware of sizing guide

I ordered a 2-piece outfit and a blouse. I wear a size 10 and I carefully reviewed the sizing guide for the U.S. where I live. This indicated I needed a large which seemed odd since I could also wear a small top. I thought about this quite a bit and know that manufacturer's sizing can be different than others. So I ordered the large. Boy, the blouse was absolutely huge on me. The end of the cuffs almost came to my fingertips. The top for the 2-piece was also too big. I bought this in the U.S. and to return it I have to send it back to Italy!! Communication between customer service was good but not all information was provided to mail back to Italy. BEWARE OF SIZING!!!

3 June 2026
Unprompted review
Rated 5 out of 5 stars

Navy blue blouse set with cute

I bought a navy blue set, size perfect, sewn for me, even the length of the pants was perfect, I am very happy with the purchase, fast delivery. I will definitely use your company more often, as well as share that with my friends and recommend you. Thank you and best regards, Anna

25 June 2026
Unprompted review
Rated 5 out of 5 stars

Order Change

This is the first time I have ordered from North Fashion. I have yet to receive my order but nonetheless this experience has been amazing. I am anxiously awaiting my order. After I submitted the order, I realized I wanted to change the color. I emailed and immediately received a response indicating they would do their best to make the change. Next day the change was confirmed. Excellent Customer Service. I am sure my order will also measure up to the customer service I received.

22 June 2026
Unprompted review
Rated 1 out of 5 stars

Very unhappy

I am in Northern California. Order came from a Southern California address, and came quickly. Unfortunately upon trying on the two pieces, it ran very large, so I needed to return it.
I followed the instructions online for the return, but since there was no invoice with the order, the order # on the shipping label was not accepted by the site. I emailed immediately ( within 12 hours of receiving the order), but since it seems the main office is in the UK, I did not hear back for a while. ( check the listed phone #).
When I did get instructions how to send it back I was given an incomplete address out of the US, ( no country indicated) and the USPS would not take it. They also told me, if I were to send it back it would cost me ~$40.00, with insurance, and they could not guarantee that the package would arrive within the 14 Day “no risk “ timeframe the website offers.
I finally got a full address today, but it is in Italy.
I really looked at the inside of the pieces, and they are not well made!
I will definitely not be ordering anything from this company again.

23 June 2026
Unprompted review
Rated 1 out of 5 stars

I ordered 2 items both $53

I ordered 2 items both $53 . each..One item was completely not what I ordered. They want me to pay for the return shipping for an item I did not order. Doing that would cost me double the price of the item..Canadians stay away from this store, it is not even a store..and they do not care about it's reputation. They are fraudulent as well . As nowhere did they make you aware that we were to pay in US funds , until they sent you the invoice in US funds. STAY AWAY

6 June 2026
Unprompted review
Rated 1 out of 5 stars

THIS IS THE WORST SHOPPING EXPERIENCE I…

THIS IS THE WORST SHOPPING EXPERIENCE I HAVE EVER HAD. CLOTHES ARRIVED LATE. WERE NOT WELL MADE. THE RETURN PROCESS IS COMPLICATED AND INVOLVES INTERNATIONAL SHIPPING WHICH IS MORE THAN THE CLOTHES ARE WORTH. YHEN THEY CLAIM THEY NEVER RECEIVED THE ITEMS. SCAM COMPANY. AVOID LIKE THE PLAGUE.

19 May 2026
Unprompted review

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