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North Fashion Store Reviews 

1,239
•
TrustScore 3.5 out of 5

3.4

Women's Clothing Store
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Review summary

Created with AI, based on recent reviews

Looking at 767 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the attractive appearance and design of the products online, finding the website easy to navigate and the ordering process straightforward. Some people also found the actual product quality to be good, with comfortable fabrics and a good fit, often leading to repeat purchases. However, opinions are divided on product quality and sizing, with some experiencing poor fabric quality, items not matching pictures, or inaccurate sizing. Conversely, a small portion of people felt significant dissatisfaction with the return policy. Many reviewers reported that items, despite sometimes being shipped from within the UK, had to be returned to Italy, incurring high shipping costs. Customers also noted a lack of a clear returns system and expressed strong dissatisfaction with the process.

What people talk about most

Product

Clients share ambiguous opinions on product quality and sizing. Many customers praise the lovely fabric,... See more

Order

People report ambiguous experiences with order, with many finding the ordering process easy and... See more

Quality

Reviewers highlight ambiguous aspects of quality, with some customers praising the lovely fabric, perfect... See more

Return policy

Consumers find the return policy to be a source of significant frustration, often describing it as horrific,... See more

Website

Customers had ambiguous experiences with the website, with many reviewers finding it easy to use, navigate,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I ordered on the 24th July but it has not been delivered yet. I have had no further communication about time of delivery even though I sent an email asking for when I would receive my order. I cannot... See more

Rated 4 out of 5 stars

The clothes are very attractive on the website. Sizing a bit confusing - am still not sure if I ordered correctly and a bit concerned about the return procedure after reading other comments. The cloth... See more

Rated 4 out of 5 stars

I’ve seen these outfits before online and thought they looked very cool and smart but still casual. I saw the blue outfit on a passing lady recently and it confirmed I had to had one myself. I’ve orde... See more

Rated 4 out of 5 stars

I was intrigued by the style of clothing and that's why i ordered a 2 piece outfit, especially the price. I was confused that a blouse initially showed a lower price than what was then on the order .... See more

Company details

  1. Women's Clothing Store

Written by the company

NORTH offers unique pieces for the aspirational and revolutionary set.

Contact info

3.4

Average

TrustScore 3.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 13% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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3.4

All reviews

(1,239)

737 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 2 out of 5 stars

Would NOT recommend this company

Would NOT recommend this company. A friend (doesn't have trip) has ordered some clothing. It was far too small and return process very complicated (on purpose). Turns out the clothes are from Italy and will be rejected when sent back. Chased for weeks and refund rejected. Tried to get refund through payment agency and it was rejected by business also.
WOULD NOT RECOMMEND!

30 June 2026
Unprompted review
Rated 5 out of 5 stars

A new favourite

Very easy to order
Becoming one of my faves.
This is my second order.
First time I was worried because it was new to me as I waited for the delivery. However, the service was excellent.
Once it arrived I loved the style, quality, versatility and presentation of my two travel sets. My new order, again bought 2, are exactly what I have been looking for.
Let's see what is next. Thank you

1 July 2026
Unprompted review
Rated 5 out of 5 stars

I am being asked to write a review when…

I am being asked to write a review when I have not yet received the goods. However, the process of ordering the clothes was very fluid and straight forward and the web site is easy to navigate. I am looking forward to receiving my clothes and hoping I have made the right size request. The designs and materials look stunning in their simplicity all in a wide range of colours.

24 July 2026
Unprompted review
Rated 1 out of 5 stars

Sizing is very inconsistent and the…

Sizing is very inconsistent and the company does not want returned product. The cost of shipping for returns is extremely high (according to them) and they offer small discounts on next purchases rather than refunding a purchase. Sizes are not as described or shown on the website so be careful when ordering. Despite refund references you will be stuck with product that is either too small or too large.

6 July 2026
Unprompted review
Rated 1 out of 5 stars

Save your money

I bought 2 outfits from north fashion. I outfit fit but not loose fitting as described, and another was far too small, so the smaller one I decided to return.
Despite the parcel being redirected to me from Newcastle the return address was in Italy, and I had to pay. So £16 later!!! Off it went. After 3 weeks and several chases from me and no refund, according to a person I cannot name due to a challenge from north fashion (6.8.26) because I supplied it, and it goes against trust pilot rules, it had not arrived I went through a complaints procedure with company I paid with. The other day the parcel was returned unopened and the label on it was REFUSED. So I take from that they had no intention to refund me.
So PLEASE don't return anything to an address in Italy, (I cannot put in address again because of a challenge)

You will be wasting your time and money.

The outfit I kept I have worn but after 3 washes (30 degrees, not tumbled) it is fading.

Not a good experience and this has told me not to order from companies who source stuff from 3rd world countries on line.

Save yourself money and as an older person the anxiety of having to chase your refund (which you never get!)

ALSO - look at the positive reviews they are mostly about how easy it is to navigate the website - this does not mean the things they are selling are of quality nor does it mean you will get a refund if you need one.

6 August 2026
Unprompted review

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