North Fashion Store Reviews 

1,231
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Evaluating 756 reviews, most reviewers were somewhat happy with their experience overall. Many customers found the website easy to navigate and the ordering process straightforward and user-friendly. Several people were pleased with the garments they received, often praising the style, quality, and fit of the products. However, some customers also noted significant issues, particularly with the return policy, citing prohibitive shipping costs to Italy and a lack of a proper return system. Many reviewers expressed dissatisfaction with product quality, describing fabrics as poor, thin, or not matching descriptions, and frequently mentioned inaccurate sizing. Additionally, some people experienced delayed orders and felt the website was unclear regarding the company's actual origin and shipping times.

What people talk about most

Product

Clients share ambiguous opinions on product quality and sizing, with many praising the lovely quality, fit,... See more

Order

Users describe ambiguous interactions with order, with many reviewers finding the ordering process seamless,... See more

Quality

Customers consistently note ambiguous experiences with quality, with some praising the lovely quality, good... See more

Return policy

Customers had negative experiences with the return policy, describing it as hopeless, complicated, and... See more

Website

Reviewers mention ambiguous feedback about the website, with many customers finding it easy to use, order... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I ordered on the 24th July but it has not been delivered yet. I have had no further communication about time of delivery even though I sent an email asking for when I would receive my order. I cannot... See more

Rated 4 out of 5 stars

I was very impressed by the responses I received from Olivia your representative She was very helpful and responded very quickly to my queries. Also I am pleased with the garments I ordered and y... See more

Rated 4 out of 5 stars

The clothes are very attractive on the website. Sizing a bit confusing - am still not sure if I ordered correctly and a bit concerned about the return procedure after reading other comments. The cloth... See more

Rated 4 out of 5 stars

I’ve seen these outfits before online and thought they looked very cool and smart but still casual. I saw the blue outfit on a passing lady recently and it confirmed I had to had one myself. I’ve orde... See more


Company details

  1. Women's Clothing Store

Written by the company

NORTH offers unique pieces for the aspirational and revolutionary set.


Contact info

3.4

Average

TrustScore 3.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 13% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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3.4

All reviews

(1,231)

723 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Liked the website

Liked the website, easy to order.
I would have appreciated a faster confirmation of my wishing to change the size.
However, it was done in time.
I found catchpa annoying.

29 July 2026
Unprompted review
Rated 5 out of 5 stars

Terrific Customer Service

I have not received my order yet however, the process of ordering is seamless and there’s a lot of communication with the vendor. I look forward to seeing my clothes very much.

20 July 2026
Unprompted review
Rated 5 out of 5 stars

I ordered a navy trouser and top with…

I ordered a navy trouser and top with short sleeves and belt with a view to wearing it to travel abroad by plane. It is perfect for travelling and very comfortable as well as stylish. I am so pleased I bought another set in pale blue!

22 July 2026
Unprompted review
Rated 1 out of 5 stars

Do not buy!

The quality and sizing of the limited pink Barbie coat is dismal. The sizing chart is totally wrong. Returns are a refund to their website if you can afford to send back! Thats if they send the address! The coat in the picture is NOTHING like the piece of rubber you receive. Scam! That would be half a star, I'm absolutely gutted! I see they are now HALF price I wonder why?

27 July 2026
Unprompted review
Rated 5 out of 5 stars

The ordering was nice and easy

The ordering was nice and easy. The website gives you a size guide which was really helpful. My last order can through quickly. I was really pleased with the twin set I bought that I have ordered another one in a different colour.

27 July 2026
Unprompted review
Rated 2 out of 5 stars

Would NOT recommend this company

Would NOT recommend this company. A friend (doesn't have trip) has ordered some clothing. It was far too small and return process very complicated (on purpose). Turns out the clothes are from Italy and will be rejected when sent back. Chased for weeks and refund rejected. Tried to get refund through payment agency and it was rejected by business also.
WOULD NOT RECOMMEND!

30 June 2026
Unprompted review
Rated 5 out of 5 stars

A new favourite

Very easy to order
Becoming one of my faves.
This is my second order.
First time I was worried because it was new to me as I waited for the delivery. However, the service was excellent.
Once it arrived I loved the style, quality, versatility and presentation of my two travel sets. My new order, again bought 2, are exactly what I have been looking for.
Let's see what is next. Thank you

1 July 2026
Unprompted review
Rated 5 out of 5 stars

I am being asked to write a review when…

I am being asked to write a review when I have not yet received the goods. However, the process of ordering the clothes was very fluid and straight forward and the web site is easy to navigate. I am looking forward to receiving my clothes and hoping I have made the right size request. The designs and materials look stunning in their simplicity all in a wide range of colours.

24 July 2026
Unprompted review
Rated 1 out of 5 stars

Sizing is very inconsistent and the…

Sizing is very inconsistent and the company does not want returned product. The cost of shipping for returns is extremely high (according to them) and they offer small discounts on next purchases rather than refunding a purchase. Sizes are not as described or shown on the website so be careful when ordering. Despite refund references you will be stuck with product that is either too small or too large.

6 July 2026
Unprompted review
Rated 1 out of 5 stars

Save your money

I bought 2 outfits from north fashion. I outfit fit but not loose fitting as described, and another was far too small, so the smaller one I decided to return.
Despite the parcel being redirected to me from Newcastle the return address was in Italy, and I had to pay. So £16 later!!! Off it went. After 3 weeks and several chases from me and no refund, according to Olivia from the company it had not arrived I went through a complaints procedure with company I paid with. The other day the parcel was returned unopened and the label on it was REFUSED. So I take from that they had no intention to refund me.
So PLEASE don't return anything to
Via Casale , 1
Gravina in Puglia
70024 BA
Italy
You will be wasting your time and money.

The outfit I kept I have worn but after 3 washes (30 degrees, not tumbled) it is fading.

Not a good experience and this has told me not to order from companies who source stuff from 3rd world countries on line.

Save yourself money and as an older person the anxiety of having to chase your refund (which you never get!)

15 June 2026
Unprompted review

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