Norfolk Designer Gardens Reviews 

575
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 233 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often noting items are well-built, solid, and exceed expectations. The delivery service is frequently highlighted for its promptness, efficiency, and the helpfulness of the drivers, with many appreciating timely updates and careful handling. People also commend the excellent customer service and friendly staff who are often described as helpful and efficient in resolving issues. However, some customers also noted occasional issues, including deliveries arriving without prior notice or outside expected timeframes, and some drivers not assisting with heavy items or pallet disposal. A few people experienced minor product damage upon arrival or received incorrect items, such as cushions. Additionally, some reviewers mentioned unfulfilled promises for replacements or encountered rude staff and persistent upselling attempts.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the high quality and robust nature of... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the promptness and efficiency... See more

Quality

Consumers find quality to be positive, with many reviewers describing the furniture as very good, excellent,... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, friendliness,... See more

Service

Users describe positive interactions with service, highlighting prompt and efficient delivery, even for bulky... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy ordering, prompt delivery from a lovely friendly delivery guy. Beautiful quality Bistro Set fits perfectly on my small patio area and already enjoyed a few lunches on it 😊 Was so pleased with... See more

Rated 5 out of 5 stars

Product ticked all my boxes, easy to assembled. Delivery was punctual and I was well informed. Two cushions slightly damaged, one phone call and staff very helpful and friendly, replacement cushions p... See more

Rated 5 out of 5 stars

ordered on 19/05/2026 arrived before stated time of delivery date we were told to expect a a process time of 3 to 4 weeks on the website and email, as our gardens in a million pieces due to rep... See more

Rated 5 out of 5 stars

Really happy with the table, the fact there is a centre spot for the parasol for all lengths is perfect. Our previous table only had this option in the fully extended position. The extensions are... See more



Company details

  1. Garden Furniture Shop

Written by the company

Norfolk Designer Gardens Ltd are a proud family run business with high product quality and first class customer service at our core. The business has always had creating beautiful furniture at its heart. Whether it be outdoor or garden furniture we have something for every occasion both modern and more classical to suit every taste. We strive to deliver premium quality outdoor furniture perfect for any outdoor space to really bring your garden to life. No matter the size of your property we are confident we have the right products to rejuvenate your space and to create a garden you can be proud of. As a family-run company, we are committed to give a genuine and personal service. From the second you land on this website, all the way through to installation and beyond – if you have any questions please don't hesitate to get in touch!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

575 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 60% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.6

All reviews

(575)

235 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent quality teak table and chairs

I have just bought a teak extendable garden table and chairs from Norfolk Designer Gardens and am delighted with them. They are really well designed and made and I am happy to support a family-run business.
Joe (managing director) and Peter delivered them today, assembled the table and took away the packing.
I'm looking forward to many years of garden dining.

5 November 2025
Unprompted review
Rated 5 out of 5 stars

Great teak garden furniture, cost and service

I was so pleased with the quality of the Heritage XL teak table set bought in July that I ordered another ten seater in October. The service and price on both occasions were exceptional. The two delivery men assembled the tables with great expertise and in a cheerful manner. Darren, who delivered the second table in October, had to unload the furniture in heavy rain. Though drenched he remained enthusiastic and gave good advice on maintaining it.

20 October 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful Lutyens bench set.

I bought a beautiful set of Lutyens furniture consisting of a bench, 2 chairs and a coffee table.
It is well worth asking for assembly as the team did this very competently and efficiently.
I am delighted with this purchase.
If matching cushions had been available, I would have bought these too.

9 October 2025
Rated 5 out of 5 stars

Teak Bench

Everything was excellent from start to finish, easy to order online, super fast delivery and excellent delivery driver he went above and beyond for my stepdad.The bench it self is fantastic quality, would definitely recommend this company to anyone and definitely use again.

6 October 2025

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