Quick answer to my email but not sure if it will solve the problem - we shall have to wait and see
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I sent a question regarding size 12 insoles and taking into account it’s Sunday I had a reply in 5 minutes with two further emails regarding my enquiry…,.that’s what I call professional service 👏. W... See more
Company replied
I have suffered from plantar fasciitis for a number of years and this really has impacted in my golf. Today, since wearing ComfySoles I can play 36 holes straight, whereas I struggled to play 9 in th... See more
Company replied
Norelie shoe insoles have been a game changer in my route to recovery from plantar fascitis. I had spent a fortune at physios and on other shoe insert products. The Norelie insoles enabled me to just... See more
Company replied
Company details
Written by the company
It is Already the Choice of Thousands of People Originally founded in search of a solution to knee problems for family members, Norelie products have found the hearts of people and have already made the lives of thousands easier. This journey is just beginning. Every day we work on new, fun products and to improve our services.
Contact info
Philippines
- norelie-uk.com
4.4
Excellent
389 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Great customer service even when things…
Great customer service even when things go wrong.
17 March 2025
Unprompted review
Reply from Norelie UK
Hi,
Thank you for your thoughtful feedback! We truly appreciate your recognition of our customer service, even in challenging situations. Our goal is always to provide the best support possible, and it’s wonderful to know that we could assist you.
If you ever need anything in the future, please don’t hesitate to reach out. We’re always here to help!
I've been wearing the insoles in my…
I've been wearing the insoles in my slippers about the house and they're great. Will try them in my trainers next. I experienced good customer service.
17 March 2025
Unprompted review
Reply from Norelie UK
Hi,
Thank you for your kind words! We're delighted to hear that you're enjoying the insoles in your slippers and that they’ve been a great addition to your daily routine. We hope they work just as well in your trainers!
It’s also wonderful to know that you had a positive experience with our customer service. If you ever need any further assistance, we’re always happy to help.
It's early days yet but I am hoping for…
It's early days yet but I am hoping for changes in my painful feet and bunions as I continue using the product
17 March 2025
Unprompted review
Reply from Norelie UK
Hi,
Thank you for sharing your experience with us! We truly appreciate your feedback and are glad to hear that you’re hopeful for positive changes as you continue using the product.
It’s still early days, and we hope that with continued use, you’ll notice even more relief in your feet and bunions. If you have any questions or need any assistance along the way, please don’t hesitate to reach out.
The insoles were described very well…
The insoles were described very well and do help exactly as expected.
1 March 2025
Unprompted review
Reply from Norelie UK
Hi,
Thank you so much for your kind words! We're thrilled to hear that the insoles met your expectations and provided the support you were looking for. Your satisfaction means a lot to us.
If you have any questions or need assistance in the future, feel free to reach out.
Ordered a knee massarger.
Ordered a knee massarger.
Got out for delivery notification on 12th, then a delivery failure at 03:58am.
Another out for delivery followed by delivery failure at 02:51am.
What delivery company atemps delivery at that time of the morning?
Item did not arrive by 14th so cancelled.
Gave them the information they asked for.
Heard nothing since.
Finally delivered.
Got an apology for farcical delivery.
First and last purchase from them
11 March 2025
Unprompted review
Reply from Norelie UK
Hi,
I sincerely apologize for the frustrating experience you had with your knee massager delivery. I completely understand how concerning it must be to receive such unusual delivery failure notifications at those early hours.
Once the package is with the courier, we rely on their updates and estimated arrival times, which are typically included in the notifications they send. However, failed deliveries at 2:51 AM and 3:58 AM do seem highly unusual. This could indicate an issue with the address or an internal courier error, and I would like to investigate this further for you.
To assist you properly, could you please provide your full order details? I want to ensure we resolve this issue and find out what truly happened. If you've already canceled the order, I can also check on the refund process for you. Your satisfaction is very important to us, and I appreciate your patience while we look into this.
Looking forward to your response.
Regards,
Nicole
TERRIBLE CUSTOMER SERVICE.
TERRIBLE CUSTOMER SERVICE.
I received my in soles 2 weeks ago.
Just the in soles inside the package.
No details of the company, no instruction for returns process.
I have messaged them twice asking for their details of their returns.
Twice received the same message.
They will pass my details on !!!
I have run out of patience now.
11 March 2025
Unprompted review
Reply from Norelie UK
Hi,
I sincerely apologize for the frustration and inconvenience you’ve experienced with our customer service. We understand how important it is to receive clear communication, and I regret that this was not the case for you. Please know that we are always striving to provide the best support to our customers, and your feedback is invaluable to us.
To resolve this matter as quickly as possible, could you kindly provide your complete order details? Once we have this information, we will reach out to you directly to ensure your return request is processed smoothly.
Again, I truly appreciate your patience, and we are committed to making this right for you. Please let us know your details, and we’ll take care of the rest.
My insoles were the wrong size when…
My insoles were the wrong size when they arrived, I.e far too small. I contacted Norelie uk and they sent me the correct size which I have put in my walking boots and wow what a difference- my feet are so much more comfortable especially my toes. Thank you!
8 March 2025
Unprompted review
Reply from Norelie UK
Hi,
Thank you for sharing your experience! We're sorry for the initial sizing issue, but we’re delighted to hear that the correct insoles made such a difference for your comfort—especially in your walking boots.
Your satisfaction means a lot to us, and we truly appreciate your support. If you ever need anything else, don’t hesitate to reach out. Happy walking!
Incredibly helpful and prompt service
Incredibly helpful and prompt service. Great product, highly recommended. 5 stars!
7 March 2025
Unprompted review
Reply from Norelie UK
Hi,
Thank you so much for your kind words and for taking the time to share your experience with us. We are thrilled to hear that you are satisfied with both our service and the product. Your feedback truly means a lot to us, and we're delighted to know that you are happy with your purchase.
If you ever need assistance in the future, please don't hesitate to reach out. We're always here to help!
I was very pleased withe inVery good product. Good price and helps align my feet in a positive way.
I was very pleased withe insoles that help to align a badly injured ankle - two compound fractures in my left foot - also helps my bunion on dame foot. Good price, does the job and fit well in both shoes.
5 February 2025
Unprompted review
Reply from Norelie UK
Hi,
Thank you for sharing your positive experience with our insoles! We're delighted to hear that they are helping align your injured ankle and providing relief for your bunion. It’s wonderful to know that they fit well in your shoes and offer the support you need.
We truly appreciate your kind words and your trust in our products. If you ever need anything else, please don’t hesitate to reach out.
I ordered a pair of knee support/pads…
I ordered a pair of knee support/pads for my painful knees on 4th February at a reduced cost of £50 pair.They took approx 3 weeks to arrive but once I got in touch with the customer support team they took over and kept me in informed all the way until delivery and as a thankyou for being patient,they sent me another pair free of charge.Exceptional customer service!Although the design is exactly the same as cheaper Chinese pads I've bought,the Norelie one are much better made,better materials and more comfortable,well worth the extra money.I play a lot of sport and these pads make life easier,i may well order the knee massage and light treatment when there's a special offer on.Well done Norelie
26 February 2025
Unprompted review
Reply from Norelie UK
Hi,
Thank you for your wonderful feedback! We’re delighted to hear that you had a great experience with our customer support team and that you’re happy with the quality and comfort of our knee supports. It’s great to know they’re making a difference for you in sports and daily life.
We truly appreciate your support and look forward to assisting you again—hopefully with a great offer on the knee massager and light treatment in the future!
I ordered the 3 in 1 knee massager for my husband…
I ordered the 3 in 1 knee massager for my husband as he has an arthritic knee and I was wanting this to work for him. It was dispatched and I was tracking it but Evri just stopped showing any movement. After a few days I contacted them and eventually they told me they had "lost" it. I had contacted Norelie and once it was established that Evri had lost the parcel Norelie sent a new one and tracked it all the way. I received the parcel with a damaged box but the massager was unharmed. My husband is a man of few words but has been using it 3 or 4 times a day and says it is good. He obviously gets relief from it and walks the dogs now without the pronounced limp so it is working.
3 March 2025
Unprompted review
Reply from Norelie UK
Hi,
Thank you for your feedback! We're glad to hear that the knee massager is helping your husband and providing relief. It’s great to know he is able to walk more comfortably now.
We also appreciate you bringing the delivery issue and the damaged box to our attention. While we strive to ensure all packages arrive in perfect condition, bulk shipments handled by couriers can sometimes be challenging to control. However, we will take note of your feedback and ensure that future orders undergo careful quality checks before dispatch.
If you need any further assistance, feel free to reach out.
Provided a lot of relief and comfort…
Provided a lot of relief and comfort for my knee.
Very satisfied with the product.
3 March 2025
Unprompted review
Reply from Norelie UK
Hi,
Thank you for your positive feedback! We're glad to hear that the product has provided relief and comfort for your knee. Your satisfaction means a lot to us!
Advice needed
I've not purchased any yet, but I have a couple of questions. Must the insoles be warn 24/7 or can you have a rest from them. I've also read they can cause a lot of pain in the calf muscles
Patti
28 February 2025
Unprompted review
Reply from Norelie UK
Hi,
Thank you for reaching out and for your interest in our insoles! We truly appreciate your questions.
You don’t need to wear the insoles 24/7—it's perfectly fine to take breaks from them. When starting out, we actually recommend wearing them gradually to allow your feet to adjust. Some people may experience mild discomfort, including calf muscle strain, especially if their feet and legs are not used to the added support. This usually improves as your muscles adapt.
If you have any specific concerns about comfort or fit, feel free to let us know—we’d be happy to assist you further!
What's there to add to a 5 Star rating !
26 February 2025
Unprompted review
Reply from Norelie UK
Hi,
Thank you for your fantastic 5-star rating! Your support and satisfaction mean the world to us. We're delighted to know that you had such a great experience with our product/service.
If you ever need anything, we're always here to help. Enjoy!
My husband and i both have plantar and…
My husband and i both have plantar and the insoles are excellent
24 January 2025
Unprompted review
Reply from Norelie UK
Hi,
Thank you for sharing your experience! We’re so happy to hear that both you and your husband find the insoles excellent for plantar support. It’s wonderful to know they are making a difference for you both.
If you ever need anything else, feel free to reach out. Wishing you continued comfort with every step!
I had lost my order number and the…
I had lost my order number and the support team found it for me. And they were charming.
19 February 2025
Unprompted review
Reply from Norelie UK
Hi,
Thank you for your lovely feedback! We’re delighted to hear that our support team could assist you in finding your order number and that you had a positive experience with us. Your kind words mean a lot, and we’re always here to help with anything you need.
If there’s anything else we can do for you, please don’t hesitate to reach out. We appreciate your support and look forward to serving you again!
I was originally unhappy with my…
I was originally unhappy with my compression socks which were far smaller than stated .I received a full refund after I complained.thanks
20 February 2025
Unprompted review
Reply from Norelie UK
Hi,
Thank you for sharing your experience with us. We’re glad to hear that your concern was resolved and that you received a full refund. Your feedback is greatly appreciated, and we’re always here to ensure your satisfaction.
If there’s anything else we can assist you with, please don’t hesitate to reach out. We value your trust and look forward to serving you again in the future.
Superb customer service
Superb customer service!
My insoles arrived in a much smaller size than I wanted. I simply emailed the company and had such a lovely, immediate reply which sorted the problem completely...and at no cost to me! I only wish other companies were as efficient and friendly. Makes a huge difference!
I would strongly recommend this company to anyone!
18 February 2025
Unprompted review
Reply from Norelie UK
Hi,
Thank you so much for your wonderful feedback! We’re delighted to hear that you had a positive experience with our customer service team and that we could resolve the sizing issue quickly and at no cost to you. Your kind words truly mean a lot to us, and we’re thrilled to know that our efforts made a difference.
Providing efficient and friendly service is at the heart of what we do, and hearing your recommendation encourages us to keep delivering the best for our customers. If you ever need assistance in the future, we’re just an email away!
I ordered the 3in 1 knee relief pads
I ordered the 3in 1 knee relief pads. The company sent them out straight away using evri as the couriers. A week later I received an email with a photo from evri showing my parcel on the doorstep. I never received the parcel. I contacted evri and besides the automated email , I have had no contact from evri for the past 3 wks. I contacted norelie and I have to say I have never experienced such excellent customer service from any company before. It was the first time i experienced my parcel going missing but norelie quickly made me feel at ease. They sent out the same items again at no extra cost to me. Also through Royal Mail this time. I received the items this morning and cannot wait to try them out. Thank you norelie for your swift excellent 5 star customer service x
29 January 2025
Unprompted review
Reply from Norelie UK
Hi,
Thank you so much for sharing your experience! I’m truly sorry to hear about the issue with your original delivery, but I’m delighted that our team was able to assist you promptly and make things right. Your satisfaction is our top priority, and it’s wonderful to know that you felt at ease throughout the process.
I hope the 3-in-1 Knee Relief Pads work perfectly for you, and I’d love to hear how they help! If you ever need anything in the future, please don’t hesitate to reach out.
Wishing you comfort and relief!
Bunions pain eased and reduced in size
Your insoles have really eased my discomfort from bunion. Thank you so much.
11 February 2025
Unprompted review
Reply from Norelie UK
Hi,
Thank you for sharing your experience! I’m so happy to hear that our insoles have helped ease your discomfort from bunions. Knowing that they’re bringing you relief means a lot to us!
If you ever need any further assistance or have any questions, please don’t hesitate to reach out. Wishing you continued comfort with every step!
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