I ordered the incorrect size as the sizing on page 2 automatically defaults to the smaller size I did not realize this until after I ordered. I emailed the service straight away and received an e-mai... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The item I received was absolutely nothing like the product on their website. Cheap looking plastic tat from China that stinks! Much smaller than expected, no heat setting, no instructions and came in... See more
Company replied
I contacted Norelie to find out how long Insoles are expected to last as I am experiencing some discomfort. Ana was really helpful, polite and friendly. She answered my question, and also said she w... See more
Company replied
These insoles have been life changing for me! Nothing else has worked for my plantar fasciitis, not even the insoles from the podiatrist. I really do recommend the product. The customer care and help... See more
Company replied
Company details
Written by the company
It is Already the Choice of Thousands of People Originally founded in search of a solution to knee problems for family members, Norelie products have found the hearts of people and have already made the lives of thousands easier. This journey is just beginning. Every day we work on new, fun products and to improve our services.
Contact info
Philippines
- norelie-uk.com
Breach of guidelines
I ordered the incorrect size as the…
I ordered the incorrect size as the sizing on page 2 automatically defaults to the smaller size I did not realize this until after I ordered. I emailed the service straight away and received an e-mail almost instantly saying my order will be amended and not to worry. I also paid for fast shipping. Not received the order yet but I ordered on Sunday and my of order was shipped on Monday. This is my Third order I have placed
19 April 2026
Unprompted review
Reply from Norelie UK
Thank you for your continued support and for placing your third order with us—we truly appreciate it.
We’re glad to hear our team was able to respond quickly and amend your order after you noticed the sizing issue. We understand how easy it can be to miss details like default size selections, and we’re always happy to help make things right as quickly as possible.
It’s great to know your order was processed and shipped promptly. Since you selected fast shipping and your order was dispatched on Monday, it should be with you very soon. If you have any concerns about delivery or need further assistance, please don’t hesitate to reach out.
Thanks again for your trust in us—we look forward to serving you again!
Smelly, cheap looking plastic tat - SCAM
The item I received was absolutely nothing like the product on their website. Cheap looking plastic tat from China that stinks! Much smaller than expected, no heat setting, no instructions and came in a bashed up box with a generic label on. I’ve been offered a 30% refund, then a 50% and now a 60% refund, it gets higher each time I contact them. To get a full refund I need to post to Ohio USA (quite costly) and I’m unsure if I’d get my money back then. Avoid! Such a scam!
17 April 2026
Unprompted review
Reply from Norelie UK
We’re really sorry to hear about your experience, and we completely understand how disappointing this must have been.
This is certainly not the impression we want to leave, and your feedback has been taken very seriously. Our team will be reaching out to you directly to review your case in detail and work toward a resolution that feels fair and worthwhile for you.
Our goal is to make this right in a way that’s straightforward and beneficial on your end, without adding any further inconvenience. We truly appreciate you bringing this to our attention and giving us the opportunity to improve your experience.
I ordered the wrong colour of my item I…
I ordered the wrong colour of my item I contacted customer service right away they instantly responded corrected my error and were very helpful
15 April 2026
Unprompted review
Reply from Norelie UK
Thank you so much for sharing your experience!
We’re really glad you reached out to our customer service team right away and that we were able to quickly fix the color for you. Mistakes happen, and it’s always our goal to make things right as smoothly and stress-free as possible.
If you ever need anything else, we’re always here to help. Enjoy your item!
Excellent service
Excellent service prompt reply very friendly would use them again
1 April 2026
Unprompted review
Reply from Norelie UK
Thank you so much for your kind words! We're really glad to hear you had a great experience with our service and support team. Providing prompt and friendly assistance is what we strive for, so it means a lot to know we got it right.
We truly appreciate your support and look forward to serving you again in the future!
These insoles have been life changing…
These insoles have been life changing for me! Nothing else has worked for my plantar fasciitis, not even the insoles from the podiatrist. I really do recommend the product. The customer care and help from this company are second to none too!
Buy with confidence. Step into pain free walking!
24 March 2026
Unprompted review
Reply from Norelie UK
Thank you so much for sharing your experience! We’re thrilled to hear that the insoles have made such a positive difference for your plantar fasciitis, especially when other solutions didn’t work. Knowing that they’ve been life-changing for you and that our customer care met your expectations means the world to us.
Your recommendation and encouragement to “buy with confidence” will surely help others who are looking for relief. We’re grateful for your trust and support, and we’re so glad you can now enjoy pain-free walking!
Strongly recommend
Strongly recommend these insoles! Walking is much more comfortable now as they absorb the impact on my knees so well (I have a bit of arthritis in my knees). Fit well in all my footwear (Best to remove existing insole first before putting them in)
23 March 2026
Unprompted review
Reply from Norelie UK
Thank you so much for your kind words and recommendation! We’re delighted to hear that the insoles are making walking more comfortable for you and helping to ease the impact on your knees. It’s great to know they fit well across your footwear and that the tip about removing the existing insole first was helpful. Your feedback means a lot to us and will surely help others too.
Customer service above and beyond
I contacted Norelie to find out how long Insoles are expected to last as I am experiencing some discomfort.
Ana was really helpful, polite and friendly. She answered my question, and also said she would send me a new free pair, to ensure they continued to provide comfort. Her service was above and beyond what I expected, a rarity in customer service these days!
16 March 2026
Unprompted review
Reply from Norelie UK
Thank you so much for sharing this wonderful review! We’re delighted to hear that Ana provided such attentive and thoughtful support. Going above and beyond to ensure your comfort is exactly the kind of service we strive for, and it’s great to know her kindness and professionalism made such a positive impression. We’ll be sure to pass along your kind words to Ana—feedback like yours inspires our team to keep delivering exceptional care.
very good service
had a problem with size contacted norelie the problem was sorted very quick good contact with customer services
11 March 2026
Unprompted review
Reply from Norelie UK
Thank you for your kind words! We’re so pleased to hear that your sizing issue was resolved quickly and that our customer service team provided clear and helpful communication. Fast solutions and good contact are exactly what we aim for, and it’s great to know your experience reflected that.
They replaced my product with no…
They replaced my product with no hassle. Great customer service I highly recommend.end this seller.
19 February 2026
Unprompted review
Reply from Norelie UK
Thank you so much for sharing your experience! We’re thrilled to hear that your product was replaced quickly and without hassle. Providing excellent customer service is always our priority, and your recommendation means a lot to us. We truly appreciate your trust and look forward to serving you again!
I ordered some insoles from Norelie a…
I ordered some insoles from Norelie a couple of years ago and they helped immensely with my back pain. I use them in my running shoes and my hiking boots for ultra walking. I needed some more for new boots and shoes I have bought. I ordered the wrong size and after a single email, which was immediately replied to, they are sending replacements in the correct size. Awesome customer service and a product I cannot live without.
11 February 2026
Unprompted review
Reply from Norelie UK
Thank you so much for sharing your experience with Norelie! We’re delighted to hear that our insoles have been such a great help for your back pain and that they’ve supported you in both running and hiking. It’s wonderful to know they’ve become an essential part of your routine.
We’re also thrilled that our customer service could quickly resolve the sizing issue for you. Your kind words mean a lot to us, and we’ll continue working hard to provide the same level of care and reliability.
Thank you again for your trust and support—we’re honored to have you as a valued customer!
They always on time and never had any…
They always on time and never had any bad experiences with this company I wish all company was like this thañkyou once again.
10 February 2026
Unprompted review
Reply from Norelie UK
Thank you so much for your kind words and for sharing your positive experience with us. We’re delighted to hear that our deliveries have always been on time and that you’ve never had any issues. Your feedback means a lot to us, and we truly appreciate your trust in our company.
We’ll continue working hard to provide you with the same reliable service in the future. Thank you once again for your support!
Very impressed! Late January 2026
I was contacted promptly from Kristen who was very professional in helping me .
I purchased new charging cord and my device is now working properly!
Thank you very much.It is amazing to me as in our present world few companies cooperate with the consumer and your company was extremely pleasant and professional .
God bless !
Catherine
23 January 2026
Unprompted review
Reply from Norelie UK
Thank you so much for your wonderful feedback, Catherine! We’re truly happy to hear that the new charging cord resolved the issue and that your device is now working properly. Providing professional, pleasant, and reliable support is very important to us, so your kind words really mean a lot. We appreciate your trust and wish you all the best—thank you again for taking the time to share your experience!
Struggling with plantar fasciitis…
After struggling with plantar fasciitis for over two years and trying countless insoles with no real success, I honestly didn’t expect such a dramatic improvement. However, after just three months of using Norelie insoles, I can now walk comfortably and even play golf again — something I thought might never happen. I would never use another product.
On top of the incredible results, their customer service is second to none. Ana and Kristeen have been extremely helpful, friendly, and professional throughout my experience. I can’t recommend Norelie highly enough.
4 February 2026
Unprompted review
Reply from Norelie UK
Thank you so much for sharing your experience! We’re truly delighted to hear that the Norelie insoles have made such a meaningful difference for your plantar fasciitis and helped you get back to enjoying activities like golf again—that’s exactly why we do what we do.
We’re also very grateful for your kind words about our customer service. Ana and Kristeen will be thrilled to hear your feedback. Your trust and recommendation mean the world to us, and we’re so happy to be part of your journey toward greater comfort and mobility.
Ana was very helpful and got things…
Ana was very helpful and got things sorted very quickly with the issue I had with my inner soles as the wrong size had been sent to me. This is the best customer service I have ever had
5 January 2026
Unprompted review
Reply from Norelie UK
Thank you so much for your kind words! We’re thrilled to hear that Ana was able to help you quickly and resolve the issue with your insoles.
We truly appreciate your feedback and are delighted that you had such a positive experience with our customer service. It means a lot to our team!
Norelie has great products
Norelie has great products, and gives a great service with good communication. On my last order there was a genuine mistake on their part, sending the wrong size but their expediency in correcting that, confirmed their excellent customer service. I would have no hesitation in recommending this company and its employees. Well done Norelie! I wish all companies were so caring and efficient.
2 January 2026
Unprompted review
Reply from Norelie UK
Thank you so much for your kind words! We’re delighted to hear that you’re happy with our products and service.
We sincerely apologize again for the mistake with your last order, and we’re glad we could resolve it quickly. Your feedback truly means a lot to us and motivates our team to continue providing caring and efficient service.
We greatly appreciate your recommendation and look forward to serving you again in the future!
Great customer service
I took advantage of their black Friday offer and ordered 2+2 free pairs of insoles. Sadly the wrong size was delivered, so I emailed them. Their response was very rapid, saying they'd post out the correct size and I didn't need to return those sent in error. Just waiting for the new ones to get here now.
Great customer service to date, and looking forward to testing the insoles.
15 December 2025
Unprompted review
Reply from Norelie UK
Thank you for sharing your experience! We’re glad our team was able to sort out the sizing issue quickly and make the process easy for you. We hope the correct pairs reach you soon and that you enjoy trying them out. - Norelie
Top class product and customer service
I have bought from Norelie previously but I put in an order two weeks ago and on checking my order I saw that I hadn’t selected the correct size… however on receiving my panic email a lovely lady called Karen replied and assured me that she would deal with it….. and she did ⭐️ I highly recommend this company for the quality but especially for the excellent customer service
7 December 2025
Unprompted review
Reply from Norelie UK
Thank you so much for your wonderful review. We’re delighted to hear that you’re happy with both the product and the service you received. It’s great to know that Karen was able to step in quickly and sort out the sizing issue for you — we’ll make sure your kind words reach her.
We truly appreciate your recommendation and your continued trust in Norelie. It means a lot to us. Enjoy your purchase.
Excellent Customer Service
Excellent customer service from Karen. I ordered the wrong size of Comfysoles and realised as soon as the order was placed. I emailed them immediately and within 24 hours had a reply from Karen, advising the order had been amended and the correct size sent out, these have subsequently been received 🙂
17 November 2025
Unprompted review
Reply from Norelie UK
Thank you so much for sharing your experience! We’re glad Karen was able to quickly amend your order and get the right size to you without delay. It’s great to hear the Comfysoles arrived just as needed. We appreciate your feedback and look forward to helping again whenever you need us. - Norelie
There was an error when ordering and…
There was an error when ordering and only picked up once the order was paid for
I immediately emailed the Support Department and had a wonderful email back from Cherry to say they had ammended the order to the correct sizes required and would be shipping soon
That's what I call efficient and amazing customer service
Thank you so much
Steve
28 November 2025
Unprompted review
Reply from Norelie UK
We’re glad Cherry was able to quickly correct your order and get the right sizes on the way. Thank you for highlighting our service — your feedback is greatly appreciated! - Norelie
Great Service with Norelie RedRevive
Delighted with the norelie Redrevive wand and the service fom Cherry in Customer service. delivered in time and with great help and a rapid response from customer support. Thanks so much
18 November 2025
Unprompted review
Reply from Norelie UK
We’re thrilled to hear you’re enjoying your RedRevive wand and that Cherry could provide such helpful support. Thank you for sharing your experience — it means a lot to us! - Norelie
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.