In this modern day and age where various actors are after your privacy, NordVPN protects you. In addition, it does so quickly and reliably, and will never leave you stranded, no matter where you are.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've been using NordVPN for almost a year, and it has been excellent. Fast connections and I can use it on all my devices. Today, I contacted customer support, and Agent Luis was knowledgeable and hel... See more
Love the service. Claudia Ferran was the agent assigned to my case. She was quick and efficient, patient, provider reliable resources and created a space for me to learn how to navigate the mobile a... See more
My problem needed four or five emails to resolve, and the tech reps who responded did so promptly and with helpful suggestions. Finally, the root of the problem was identified, and I was given clear i... See more
Company details
Written by the company
Enjoy ultimate internet privacy, security and freedom with advanced features such as Kill Switch, Double VPN, Threat Protection Pro™, Dark web monitor, state-of-the-art encryption and no-logs policy so that your sensitive information is protected from snoopers of any kind.
Written by the company
- Secure encryption
- Keep your online traffic safe behind a wall of next-generation encryption.
- SmartPlay
- Watch shows and movies safely without extra steps — whether at home or abroad.
- Safe when disconnected
- Rest easy knowing our Kill Switch will shield your data if your VPN connection drops unexpectedly.
- Double VPN
- Add another layer of encryption with our Double VPN servers for extra peace of mind.
- Private DNS
- Enjoy more online privacy without worrying about third parties spying on your every move.
- Worldwide network
- The extensive network of 6500+ VPN servers covering 113 countries lets you explore internet like a virtual traveler.
- Multi-device
- NordVPN allows you to secure up to 10 devices with your Nord account and boost your privacy even more.
Contact info
PH Venturi House, 49th Street, Bella Vista, Suite 1, Ground Floor, Panama City, Panama , Panama City, Panama
- +44 131 463 6666
- support@nordvpn.com
- nordvpn.com
4.2
Great
48K reviews
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Its worked great
Its worked great, but the connection was at some point very slow. Pls fix this
20 May 2026
Have been a user for over a year and…
Have been a user for over a year and have had no problems with getting connections I require.
20 May 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I did not authorize an auto renewal and…
I did not authorize an auto renewal and was charged for it. The price on the 1 year auto renewal was $160, I previously paid about $75 for two years of service. That is dirty business
12 May 2026
Reply from NordVPN
Hello, Antonio. We're truly sorry for any frustration caused.
It is important to note that automatic renewals are enabled by default, which you are informed of during checkout. Furthermore, we also send an email in advance, informing customers of the upcoming charge, giving time to cancel if preferred.
As for the price, our website has introductory deals, allowing more people to try the service out at a lower price point, while our regular pricing applies to renewals. That said, we also often send exclusive cheaper deals via email, and you can always renew manually with website deals, if preferred.
We hope that this has shed some light on the situation, and if there is anything that we can do to make it better for you, please do not hesitate to reach out to the team at support.nordvpn.com. We're here to ensure you are happy! -N.F.
Service support good
20 May 2026
Billing Subscription process
Its the billing subscription process. Watch what you agree to as far as terms. I just handed over a years subscription and dont use the service. I wasnt aware that I was billed and missed the 30 day grace period. I think that if a person doesnt use the service they should get a partial refund, but Nord doesnt agree. Unfortunaley I was billled for something I dont use and will not be able to get a refund, I cancelled the service and would need to enable it, if I want to use it again. I most likely will take the lost.
18 May 2026
Unprompted review
Reply from NordVPN
Hello, Lori. We understand your frustration with the billing experience. Renewal terms, including pricing and renewal timing, are clearly outlined on the checkout page and during the purchase process, and we place great effort into making sure subscription terms are as transparent as possible before payment is completed. We appreciate your feedback and will continue working to make our communication around subscriptions even clearer. -G.S.
Followed link from Blackbelt Barrister.
Followed link from Blackbelt Barrister.
When signing up there was an offer of a £40 Amazon voucher after 3 months. At least that is my memory of it!
Haven't had any offer yet after approx 6 months.
Anyone remember this offer?
So, I am feeling I might of missed ou!!
UPDATE!!
I should of read the small print!!! Getting the £40 Amazon voucher relied on me claiming it within a presecribed time window. I didn't do this of course!!
I would like to review the original offer and see how I missed this detail!! Guess it's my loss and their gain! Feeling less likely to renew my subscription. The market has moved on and there's a lot of offers out there!
19 May 2026
Unprompted review
Reply from NordVPN
Hello, Peter. We're deeply sorry to hear that. Could you please reach out to our customer support team at https://support.nordvpn.com/? They’ll be happy to take a closer look and help you resolve the issue as quickly as possible. -G.S.
Old Mac, needed old version of Nord.
We aren't computer savvy and they helped us solve our issue as easily and quickly as possible!!
19 May 2026
Top-notch Human Intelligence at Customer Service
I always receive clever service from a human (not just a bot) when I have a technical problem, and they solve!
18 May 2026
Had help to remove all of Nord's…
Had help to remove all of Nord's software they where very helpful and took there time. thank you for your help.
19 May 2026
Unprompted review
Reply from NordVPN
Hello, David. Thank you for leaving this kind review! -L.L.
Safe
Safe, reliable, affordable. Gives me that peace of mind and safety features that an anti virus alone does not. Nord VPN. 9.5/10
19 May 2026
Reply from NordVPN
Hello, Andy. Thank you for a kind review! If there is anything we could improve on, let us know. -L.L.
The customer service agent was very clear and knew their job!!
The customer service agent was very good and knowledgeable. I appreciate the amount of security needed to verify identity. It was surely a real struggle for me to get all the needed info together, but worth the battle to have it proven how good your company is at the security level needed. I can't give enough stars to the agent!!
19 May 2026
Top-Notch VPN & Excellent Customer Service
NordVPN is an outstanding service with incredible speed and security. Huge thanks to Bernanda Adora from customer support! She was extremely helpful, professional, and resolved my issue in no time. Excellent support!
19 May 2026
Unprompted review
Patricia larrea is the best support…
Patricia larrea is the best support ever!! Good customer service!
18 May 2026
Unprompted review
The answer for my problem occured…
The answer for my problem occured quickler than I could expect, after asking pertinent questions.
17 May 2026
Reply from NordVPN
Hello! We're glad the team could quickly get to the root of the issue and resolve it faster than expected! 🤝
Fast and Secure
18 May 2026
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