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NordVPN Reviews 48,367

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 6,674 reviews, reviewers had a great experience with this company. Customers consistently praise the customer service and staff for their professionalism, knowledge, and efficiency in resolving issues. Many people highlight the helpfulness and understanding of the support team, often noting quick responses and effective solutions, making the overall user experience easy and intuitive. Reviewers appreciate the continuous support and the smooth process of getting their problems addressed without repeated explanations. However, some customers also noted issues with the service, mentioning that it sometimes caused high CPU usage and temperature spikes. A few other people also felt that the verification process was too terse and that the basic subscription plan offered less performance compared to budget alternatives.

What people talk about most

Customer service

Users describe positive interactions with customer service, often highlighting helpful, knowledgeable, and... See more

Service

Customers had ambiguous experiences with service, with some reviewers praising the excellent,... See more

User experience

People report positive experiences with user experience, highlighting the ease of use and intuitive nature of... See more

Staff

Reviewers highlight positive aspects of staff, with many praising the support team for being knowledgeable,... See more

Subscription

Customers consistently note ambiguous experiences with subscription, with some praising its multi-platform... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I could not use the Nord website to change the email address for NordPass so had to submit a form. Did so and was told I already had the changed email connected and needed to delete that account. This... See more

Company replied

Rated 4 out of 5 stars

This is by far the most trusted vpn provider out there. I've been using this for so long now, and it doesn't disappoint me at all.

Company replied

Rated 5 out of 5 stars

I have nbeen using Nord VPN for 3 - 4 months and am very happy with the product. I've had no problems or issues and when I go online connection to a server is usually reasonably fast ( about 20 second... See more

Rated 5 out of 5 stars

My problem needed four or five emails to resolve, and the tech reps who responded did so promptly and with helpful suggestions. Finally, the root of the problem was identified, and I was given clear i... See more


Company details

  1. VPN Service

Written by the company

Enjoy ultimate internet privacy, security and freedom with advanced features such as Kill Switch, Double VPN, Threat Protection Pro™, Dark web monitor, state-of-the-art encryption and no-logs policy so that your sensitive information is protected from snoopers of any kind.

Written by the company

Secure encryption
Keep your online traffic safe behind a wall of next-generation encryption.
SmartPlay
Watch shows and movies safely without extra steps — whether at home or abroad.
Safe when disconnected
Rest easy knowing our Kill Switch will shield your data if your VPN connection drops unexpectedly.
Double VPN
Add another layer of encryption with our Double VPN servers for extra peace of mind.
Private DNS
Enjoy more online privacy without worrying about third parties spying on your every move.
Worldwide network
The extensive network of 6500+ VPN servers covering 113 countries lets you explore internet like a virtual traveler.
Multi-device
NordVPN allows you to secure up to 10 devices with your Nord account and boost your privacy even more.

Contact info

4.2

Great

TrustScore 4 out of 5

48K reviews

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Asks customers to review

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Rated 4 out of 5 stars

So far been pretty lucky

So far been pretty lucky. Decent price and decent speed

Tried contacting customers service with a question. Half way through (or at least i thought so) The guy went MIA on me. Never heard anything back unfortunately

13 May 2026
Rated 5 out of 5 stars

I've been using NordVPN for almost a…

I've been using NordVPN for almost a year, and it has been excellent. Fast connections and I can use it on all my devices. Today, I contacted customer support, and Agent Luis was knowledgeable and helped me through all my questions related to my upcoming renewal in July. Thank you!

22 May 2026
Rated 3 out of 5 stars

Took too long for such a simple solution.

After dealing with useless bots came first-line support but it was second-line support that finally provided a very simple solution. Thanks, Antonio Esparza. Gave a lowish score (would be 7/10 if that were possible) because this really shouldn’t have taken so long to resolve.

22 May 2026
NordVPN logo

Reply from NordVPN

Hello there. We’re sorry to hear that the process took longer than it should. Our apologies for the frustration caused! Your feedback is greatly appreciated and will be shared with the appropriate team for improvements. Hope we can improve your experience with us in the future. G.M.

Rated 5 out of 5 stars

Very Satisfied with NordVPN

I have had NornVPN and Incogni for about one year. I do not get many scams, but the VPN has picked up a couple and Incogni is working well in getting brokers to delete my personal information.

22 May 2026
Rated 5 out of 5 stars

Love the service

Love the service. Claudia Ferran was the agent assigned to my case. She was quick and efficient, patient, provider reliable resources and created a space for me to learn how to navigate the mobile app. Love her!!!

Highly recommend, 5*****

22 May 2026
Rated 5 out of 5 stars

Fast, reliable, and secure

In this modern day and age where various actors are after your privacy, NordVPN protects you. In addition, it does so quickly and reliably, and will never leave you stranded, no matter where you are.

22 May 2026
Rated 5 out of 5 stars

I was in big distress with my data and…

I was in big distress with my data and computer systems
I was enable to follow the adequate procedure by myself for medical trouble and I joined the NordVPN team who help me really quickly (much more than technical help (absolutely perfect) with a lot of kind words and real humanity I will stay definitely with this this nordVPN community so human

21 May 2026
Rated 5 out of 5 stars

Had connection issues from abroad

Had connection issues from abroad. I tried everything on my end. I finally opened up a chat and worked to resolve the issue. The rep walked me through steps and we were able to reconnect with no problems. Very professional and knowledgeable.

21 May 2026
Rated 1 out of 5 stars

THEY BREAK THE LAW WHEN TAKING…

THEY BREAK THE LAW WHEN TAKING PAYMENTS!
I have few accounts and one ONLY had an 9 months expired card against it YET they took payment from a card ONLY on another account which is NOT legal.
You only now get decent service on the mid and top plans the basic plan you get WAY better perforamcen from budget VPN Windscribe. I will be cancelling when my other account runs out, they are not worth it now, Nord are no where near what they use to be...AVOID

3 March 2026
Unprompted review
NordVPN logo

Reply from NordVPN

Hello. We're sorry to hear about the issue, it certainly doesn't sound right. We'd need more details to better understand the situation that you are currently experiencing with our service. Do not hesitate to contact our customer support at support.nordvpn.com in case you need any assistance. Thank you! -N.L.

Rated 1 out of 5 stars

No refund

They won't send any notifications about the renewal and even if you didn't use the service after the renewal they won't give you any refund. Horrible. Ticket id 21001291

20 May 2026
Unprompted review
NordVPN logo

Reply from NordVPN

Thank you for your feedback and for sharing your ticket ID. We’ve reviewed your case and want to sincerely apologize for the frustration this has caused.

We understand how disappointing it is to be charged for a service you’re not actively using, and we hear your concern about renewal notifications. That’s valuable feedback we’re taking seriously.

After reviewing your account, unfortunately, a refund is not possible under our current Terms of Service. We know that’s not the answer you were hoping for, and we’re sorry about that. What we can confirm is that your recurring subscription has been canceled, so you will not be charged again going forward.

If you have any further questions about your account, our live chat support is available 24/7 at support.nordvpn.com. We’re here to help. - K.S.

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