Nord Labs Gaming Reviews 310

TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 38 reviews, most reviewers were somewhat happy with their experience overall. Many customers are pleased with the enhanced comfort and extended battery life provided by the products, finding them to be a significant improvement for longer gaming sessions and general use. Reviewers appreciate the ease of use and the overall positive impact these accessories have on their VR experience, making headsets more balanced and stable. However, some customers also noted issues with product quality and battery performance, with some units not lasting as advertised or failing prematurely. There are also concerns regarding delivery, including delayed shipments, incorrect addresses, and damaged packaging, which has led to dissatisfaction with the overall service. Additionally, a few people mentioned that some products, like prescription lenses, do not stay in place, and some battery packs can overheat.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, with some praising its comfort, ease of use,... See more

Quality

People report ambiguous experiences with quality, with some finding the product comfortable and praising its... See more

User experience

Consumers find the user experience to be largely positive, with many praising the comfort and balance... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers reporting that items are... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The comfort strap is definitely better than the original (what looked like some sort of undergarment strap), has greater battery life - that is a must. Also, the prescription lenses are a great idea f... See more

Rated 4 out of 5 stars

I can say as a person who is always looking to benefit on gadgets that can be used more than just one thing like playing games. I really use this most as a production gear to work and I have used it a... See more

Rated 4 out of 5 stars

As advertised, the extra weight of having the battery pack does afford a more comfortable experience. The shipping time was not too bad, however better packaging is needed. The box it came in was crus... See more

Rated 3 out of 5 stars

first I was very satisfy with the unit, very comfortable, but after finding out that the battery did not last as advertise ( no more than 1 hrs and half). I was requested to submit picture with date a... See more

Company replied


Company details

  1. Computer and Accessories Store

Written by the company

Since 2018, Nord Labs Gaming has been trusted & reliable as the go-to VR accessory brand.


Contact info

3.8

Great

TrustScore 4 out of 5

310 reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 46% of negative reviews

Typically takes over 1 month to reply

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Rated 1 out of 5 stars

The customer service is terrible

The customer service is terrible, I ordered the battery pack for the quest 2, December, did not receive till January. I ordered the unit in product did not work when received, the 7 day no hassle policy is a joke, the 30 day money back policy is also not to be counted on. When i received the battery pack and notified customer service of the problem is when the real problem began. After 2 1/2 months i was finally issued to return the product. Be ready to pay your return shipping, no return shipping provided. This was over a total of ~35 emails. Then when i was told i would get a refund they automatically shipped me another unit which i did not want after the previous issues. Just received the second unit, i can only hope this unit works as advertised. I would look elsewhere to by a battery pack for the oculus 2. Buyer beware.

2 January 2025
Unprompted review
Rated 5 out of 5 stars

I have purchased the headband with the…

I have purchased the headband with the extra battery and I love it. The band is very comfortable and the extra battery life is excellent and gives me a lot of extra time to play. I would definitely recommend this band.

21 March 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic

Everything I have ordered, download without any problems. Fantastic place to buy from.

21 March 2025
Unprompted review
Rated 1 out of 5 stars

Got sent the wrong product did…

Got sent the wrong product did everything they asked like sending a video of what was wrong then it was like they left earth because I emailed them a million times for a simple swap or refund and nothing not one email of response so looks like I’m not getting my money back so just hope you don’t get sent the wrong thing because you won’t hear from them again.

14 March 2025
Unprompted review
Rated 2 out of 5 stars

Poor battery life

I really like and enjoy the comfort of the head strap. What is super disappointing is the battery life. Without strap I was good for 1.5 hours off the original headset battery. With Nordquest I’m getting 2.5 hours +/- . So not the “up to 5 hours” as stated in ad.

14 February 2025
Unprompted review
Rated 4 out of 5 stars

Ordering was easy

Ordering was easy. Shipping time wasn’t too bad,but it definitely didn’t ship from anywhere in North America. It works as described so far.

9 January 2025
Unprompted review
Rated 5 out of 5 stars

The Nordquest head strap is a massive…

The Nordquest head strap is a massive improvement over the original. Quite apart from the much extended battery life it is just so much more comfortable. No more headaches from the elastic strap. A great investment which makes the Quest 3 so much more enjoyable.

7 March 2025
Unprompted review
Rated 5 out of 5 stars

The headstrap & charger works well

The headstrap works well, but I had initial issues with the battery charging my Quest 2. I worked with support and they ended up sending me a new unit. The unit now works great and extends my play time.

6 March 2025
Unprompted review
Rated 1 out of 5 stars

Prescription Lenses my Eye

Goods don't come from Canada as stated but China. Ordered prescription lenses and 1 hour later they updated my order to dispatched. How is it possible to manufacture and dispatch prescription lenses in an hour? Absolute rip-off.

5 March 2025
Unprompted review
Rated 4 out of 5 stars

Definitely extended battery life but...

Definitely extended battery life. The back cushion part has consistently come out from its track and I have to pop the tabs back in almost everytime I put on or takeoff. Not a big deal to pop in but wish maybe better design. For this reason I took 1 star off. It is comfortable but probably needs the added accessory as the front part is cloth like and not great for sweating.

4 March 2025
Unprompted review
Rated 5 out of 5 stars

Mega brilliant products

Ordered the battery pack and strap and the anti blue light lenses ,- the strap speaks for itself for comfort, and goodbye to those nasty pressure headaches the original strap caused..it nearly put me off using the VR until I discovered this set - the anti blue light lenses are super easy to fit, and as the covers are magnetic they make it simple to remove ready for play - 100 out of 10 !!!

2 March 2025
Unprompted review

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