Nordnet Reviews 11

Zero star?
As a previous person said - incompetence or something darker?
Do not go near these people, and disbelieve the limp resonses from them.

I booked and paid for a service for Sat Internet via Nordnet. The kit was for home installation, which we set about doing. Upon getting to the tuning section we were unbale to get the required signal strength and asked for tech help. It is at this point the company failed in CS. Firstly we had no response to our asking for help, then we were told to await a call (4 days later). This eventual help took multiple attempts over two weeks, including redoing cabling, reinstalling the dish and requests to send photos of the installation. Eventually we called in a installer who promptly told us the Modem was out of date and would never have worked anyway. Added to this the TV LNB head was not working and we had to purchase another one. All in all it cost us 200€ to get told the Nordnet did not send is the correct modem.
Sadly typical for a telco, where sales promise the earth and service DO NOT deliver. Avoid

I am updating this review as Nordnet has now responded with a 1 month "no payment" as compensation. this being a bit of a joke as they are giving us the month free that we were unable to use in the 1st place. In addition to this the email states that Cs and customer satisfaction as important and as such if we were not satisfied then were welcome to "post" a letter of response (to an email, would you believe) stating our dissatisfaction. Well here is my response to that email.
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Thanks for your gesture regarding our epic installation issues. You asked for feedback on this if we found it not to a satisfactory level and as such I felt obliged to do so.
You will see the date from when we were actually able (thanks to an external installer) to activate our subscription, it would be from this date that I would have assumed you would start to charge us had there been no issues. Apart from this we took considerable efforts to maintain some form of online connection (as we are dependent on web deliveries and the like for our home), taking extended 4g data packages with our telco provider whilst our (pre planned) installation was awaiting rescue. Add to this the fact that the TV LNB supplied was faulty and we had to take additional costs (40€) to get this replaced and we feel, with some indignation, that a mere discount for a month we did not use at all, seems rather inadequate in terms of a response..