Seamless experience opening a business account with Lunar. Communication via email and phone was fast and reliable throughout the process. Special shoutout to Richard, who put the cherry on top by tak... See more
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See what reviewers are saying
I gues it could be lower fare for online banking transactions. For example you took 995 sek for liqutivy report. Howewer you are very fast. I didn't wait you anytime. It was fully automated.
Company replied
Its good, but i would like to have more flow when adding a bill payment. Response: To clarify: the issue is actually in the final page of the payment flow. The done button is not working which fo... See more
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They said it could take up to 15 working days to analyze my application but it took only 9. Richard called me and asked a few questions, then I received an email to deposit the capital and that's it!... See more
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Company details
About Lunar Sweden
Written by the company
Welcome to Lunar - Easy banking, all the way
Lunar is a digital bank built on the latest technology, free from legacy systems, rigid thinking and branches. We believe banking should be smarter, easier and cheaper.
Because we are 100% digital, we have no physical branches. Instead, we put all our energy into building the best tools for your money, so you can manage your finances smart and easy straight from your phone.
The Lunar app gives you a whole new overview of your finances and helps you get better control of your money, so you can afford more of what you dream about. That, we believe, is the future of banking. You sign up directly from your phone, and it only takes a few minutes. .
You sign up directly from your phone, and it only takes a few minutes. More than 1.000.000 people are currently using Lunar to spend, save up, take a loan and invest.
Lunar is a digital bank built on the latest technology, free from legacy systems, rigid thinking and branches. We believe banking should be smarter, easier and cheaper.
Because we are 100% digital, we have no physical branches. Instead, we put all our energy into building the best tools for your money, so you can manage your finances smart and easy straight from your phone.
The Lunar app gives you a whole new overview of your finances and helps you get better control of your money, so you can afford more of what you dream about. That, we believe, is the future of banking. You sign up directly from your phone, and it only takes a few minutes. .
You sign up directly from your phone, and it only takes a few minutes. More than 1.000.000 people are currently using Lunar to spend, save up, take a loan and invest.
Contact info
Stockholm, Sweden
- +4610 555 85 05
- support@lunar.app
- lunar.app/se/privat
4.6
Excellent
10K reviews
Asks customers to review
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Good bank so far
16 September 2026
Reply from Lunar Sweden
Hi Pietro,
Thank you for your feedback! Great to hear you're enjoying Lunar so far.
Have a great Friday and a nice weekend!
Best regards,
Alva
Insane waiting time for international…
Insane waiting time for international transfers. No support through customer service. Just a reminder for the apartment responsible to do it?
I’m truly disappointed. While business depend on these transactions. We have waited more than a week!
15 September 2026
Unprompted review
Reply from Lunar Sweden
Hi Satu,
Thank you for sharing this with us. We understand that it can be frustrating when transfers don't go smoothly, especially when a business depends on them, and we're sorry to hear that you haven't gotten the help you need.
We'd like to look into this with you directly and understand exactly what's happened with your transfer. Please reach out via the Lunar app, call us on 010 555 85 05, or share your contact details here on Trustpilot, so we can follow up on your specific case and give you a proper update.
Best regards,
Alva
Money fraud
Hello everyone,
I would like to inform everyone and warn you about this bank, which I consider to be UNRELIABLE.
Here is my story:
On July 22, 2026, I wanted to purchase a car in Sweden and made an international bank transfer of €14,500 from my account at SEB BANK LITHUANIA to the car seller’s account at LUNAR BANK.
Almost two months have now passed, but the company has still not received the money.
I have called Lunar Bank twice, but because I am not their customer, they have not provided me with any information. I also tried to contact them by email, but I have received no response.
SEB BANK LITHUANIA has also contacted LUNAR BANK twice through the SEPA international payment system, but five weeks passed and they have still received no response.
The company — the recipient of the funds — has also contacted the bank several times. The response they received was that : no one had sent them any money.
We are all extremely disappointed with LUNAR BANK and its unwillingness to cooperate and provide the necessary information.
Unfortunately, given the situation, I am now forced to contact the police regarding the suspected unlawful withholding or misappropriation of my money
14 September 2026
Unprompted review
Reply from Lunar Sweden
Hi Vilmantas,
Thank you for sharing this with us. We take matters like unreceived transfers extremely seriously, and we understand how stressful this situation must be.
International transfers can sometimes involve multiple banks and intermediary steps, which occasionally causes delays or requires additional information from all parties involved, but five months sounds like a very long time, and this shouldn't take this long to resolve.
As you're not a Lunar customer yourself, we're unable to look into transfer– or account-specific details. However, we'd encourage the recipient of the funds, who does hold a Lunar account, to contact us directly via the Lunar app or by phone – we will of course look into this.
Best regards,
Alva
Representatives was always ready to…
Representatives was always ready to help ASAP.
7 August 2026
Unprompted review
Reply from Lunar Sweden
Hi Bilal,
Thank you for your feedback! Great to hear our representatives were always ready to help you as soon as possible – that's the experience we're working for.
We look forward to having you on our journey!
Best regards,
Alva
Reply from Lunar Sweden
Hi Imtiaz,
Thank you for your feedback! Great to hear the process was so fast – that's exactly the experience we're working for.
We look forward to having you on our journey!
Best regards,
Alva
Super fast and good quality service
Super fast service. Good quality app. Amazing customer support. I wish all the banks were the same. Thanks Markus for your 5 stars help!
10 September 2026
Unprompted review
Reply from Lunar Sweden
Hi Laura,
Thank you for your review! It's wonderful to hear that you're enjoying the app and the speed of our service — that's exactly the experience we aim to give every customer.
I'll make sure to pass your kind words along to Markus, and we look forward to having you with us on this journey!
Best regards,
Alva
I gues it could be lower fare for…
I gues it could be lower fare for online banking transactions. For example you took 995 sek for liqutivy report. Howewer you are very fast. I didn't wait you anytime. It was fully automated.
1 September 2026
Reply from Lunar Sweden
Hi Ahmet,
Thank you for your feedback! Great to hear that you appreciated the process being fully automated and fast.
We hear your point about wishing for lower fees on certain banking services, such as the report you mentioned – we'll make sure to take this feedback onboard internally.
Best regards,
Alva
Professional and friendly
Professional and friendly, he helped me directly.
6 September 2026
Unprompted review
Reply from Lunar Sweden
Hi,
Thank you for your feedback! Great to hear you received professional and friendly help, and that we were able to assist you directly – that's exactly the experience we work for.
We look forward to having you on our journey!
Best regards,
Alva
Been trying to contact them via email…
Been trying to contact them via email for a month now after I closed my account because I needed some info from them that I realised after I closed it and because of psycological reasons I can't call.
Been trying to get a full statement from when I opened the account and the date I opened it.
Sinice the account is closed I can't use the app to get that info and they do not answer on the 2 emails I've sent.
5 September 2026
Unprompted review
Reply from Lunar Sweden
Hi Patrik,
Thank you for sharing this and making us aware. We're sorry to hear you haven't received a response yet. That's of course not how it should be, and we'd really like to help you move forward as soon as possible.
When closing an account with us, you should always get an account statement of the full engagement with us. We send it through email, physical mail or Kivra.
We want to look into this and solve it as soon as possible, and have therefore asked for your contact details on Trustpilot. Please get back to us so we have the opportinuty to investigate this further.
Best regards,
Alva
So far so good
So far I am very happy with Lunar. I like the AI help which so far has been able to answer all my questions and guide me.
My only problem I have with Lunar is that I can't buy crypto and transfer it out of a Lunar wallet.
Otherwise all is good 👍
26 August 2026
Reply from Lunar Sweden
Hi Lloyd,
Thank you for your feedback! Great to hear the AI assistant has been able to answer your questions and guide you along the way 🙌
We also appreciate your feedback about our crypto offering, and we're always working to expand what's possible in the app.
Best regards,
Alva
Smooth and quick chat service from…
Smooth and quick chat service from Eric, starting a customership with good experience with opening the account for a new business!
1 September 2026
Unprompted review
Reply from Lunar Sweden
Hi Esteri, & warmly welcome to Lunar Business!
Thank you for your review! Great to hear that you had such a smooth and quick experience opening your business account with Eric.
I'll make sure to pass your kind words on to him.
We wish you a wonderful Wednesday!
Best regards,
Alva
Seamless experience business account
Seamless experience opening a business account with Lunar. Communication via email and phone was fast and reliable throughout the process. Special shoutout to Richard, who put the cherry on top by taking care of the final steps and getting my account approved smoothly. Fantastic service all around!
31 August 2026
Unprompted review
Reply from Lunar Sweden
Hi Omar, & warmly welcome to Lunar Business!
Thank you for your review! Great to hear you had such a seamless experience opening your business account, with fast and reliable communication throughout.
I'll make sure to pass your kind words on to Richard for taking care of the final steps and getting everything approved so smoothly.
We wish you a wonderful Wednesday!
Best regards,
Alva
To improve
Its good, but i would like to have more flow when adding a bill payment.
Response: To clarify: the issue is actually in the final page of the payment flow. The done button is not working which forces me to wait for the page to be dismissed automatically.
26 August 2026
Reply from Lunar Sweden
Hi Gian,
Thank you for your feedback! Good to hear you're happy overall, and we really appreciate you flagging the bill payment flow – that's valuable for us to know.
Would you be up for sharing a bit more detail on what you'd like to improve? We'd love to take this further with our product team.
Best regards,
Alva
Excellent and quick service
Excellent and quick service. Thank you Markus for a pleasent experience with opening the account.
26 August 2026
Unprompted review
Reply from Lunar Sweden
Hi,
Thank you for your feedback! Great to hear you had such an excellent and quick experience opening your account with Markus.
I'll make sure to pass your kind words on to him.
We look forward to having you on our journey!
Best regards,
Alva
I like it however there are some…
I like it however there are some companies that dont have you as an option to pay from.
Like Resurs
I keed to push the money to another bank and then send it
26 August 2026
Reply from Lunar Sweden
Hi Marc,
Thank you for your feedback! Good to hear you're enjoying the app overall, and we appreciate you highlighting the payment limitation you've run into.
This is exactly the kind of feedback we take onboard – we're always working to expand our functionality, so I'll be sure to pass this along to the right team.
Best regards,
Alva
Quick response and very friendly Richard :)
They said it could take up to 15 working days to analyze my application but it took only 9. Richard called me and asked a few questions, then I received an email to deposit the capital and that's it! Much easier than any other bank I've had to deal with so far in Sweden.
20 August 2026
Unprompted review
Reply from Lunar Sweden
Hi Patricia, & welcome to Lunar Business!
Thank you for your kind words! We're glad to hear that Richard could make the process so smooth and efficient – faster than expected is exactly what we strive for. I've passed on your kind words to him.
We look forward to having you and your business with us on our journey!
Best regards,
Alva
Richard was nice to talk to
Richard was nice to talk to, during opening of an account for AB
17 August 2026
Unprompted review
Reply from Lunar Sweden
Hi Oleksii, & welcome to Lunar Business!
Thank you for your kind words! We're glad to hear that Richard made the process of opening your account a pleasant experience – I've passed on your kind words to him.
We look forward to having you and your business with us on our journey!
Best regards,
Alva
Excellent service and support from Lunar Bank
I had a very good experience with Lunar Bank. The process was clear, smooth and straightforward, and I really appreciated the professional and helpful service.
A special thanks to Eric for his excellent support and guidance throughout the process. He was very helpful, responsive and made everything much easier.
Thank you, Lunar Bank, and especially Eric, for the great service!
14 August 2026
Unprompted review
Reply from Lunar Sweden
Hi Afroza, & welcome to Lunar!
Thank you for your kind words! We're very proud of our case handlers who always put the customer first – great to see that Eric could make the process so smooth and straightforward. I've passed on your kind words to him.
We look forward to having you with us on our journey!
Best regards,
Alva
Reply from Lunar Sweden
Hi,
Thank you for sharing your experience with us. We're glad to hear that and we look forward to having you with us on our journey!
All the best,
Claudia
Fast efficient and professional
29 July 2026
Reply from Lunar Sweden
Hi Alexander,
We're glad our service felt fast and professional, that's exactly the banking experience we're working towards!
Thank you for sharing your experience with us.
All the best,
Claudia
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