Product has been used to replace Particle… The website is terrible so that you can pause of cancel but can’t pull an order forward… The phone system whether you pick 1or 2, ultimately hangs... See more
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Review summary
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I’m very disappointed that in order to try your product I need to sign on for automatic re shipping ! OR pay and inflated price ! Not being kind to potential new customers ….
Company replied
This stuff really works, had my hair dyed at the end of April 2026 when I went back June 2026my hair dresser could not believe how thick my hair was, so happy for me took down the product name and... See more
Company replied
The agent Jeannie, who I was blessed to have ordered with, is definitely, an asset in every way to your company! She was professional, very knowledgeable, answed, with patience,kindness , and knowled... See more
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Company details
Written by the company
Welcome to NoorHair, the world's hardest working hair care brand dedicated to helping you achieve the hair you deserve. We understand the importance of having thick, youthful hair, and that's why we put in the hard work for you. Our team scours the globe to source time-tested hair growth ingredients, ensuring you get the best results without any hassle. Our mission is simple: to strengthen your hair, stimulate healthy growth, and minimize breakage. We've formulated the perfect mix of full-spectrum vitamins and minerals that have been tried and tested over time to support the growth of your thick, full hair. At NoorHair, we prioritize your hair and health above all else. Our super ingredients, sourced from around the world, revitalize your hair's strength from the inside out. Our powerful and proprietary combinations support your hair's complete growth cycle, and we stand by our claims with a 100% money-back guarantee. Your satisfaction is our priority, and each order is backed by an unconditional 180-day guarantee, so you can try Noor risk-free. We are committed to continuous learning and research to bring you high-quality ingredients, products, and vitamins that are not only effective but also great tasting. Experience the growth of exotic hair with our products. Join the NoorHair family today and witness the transformation of your hair.
Contact info
7901 4th St N, STE 15541, 33702, St. Petersburg, United States
- (510) 605-3796
- support@noorhairofficial.com
- noorhairofficial.com
3.5
Average
987 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Buyer Be Ware
I received what I ordered, one set of three bottles. I don't see the special Red Sea Weed found only in the Caribbean, mentioned in the video no where on the bottle. They just put a high amount of iodine. It's just a basic Vitamin supplement. My 90 days came up on the 30th of May. The Vitamins came with a 90 day guarantee. I haven't finished the vitamins yet. On May 30th, they took $98.85 out of my account without my knowledge and without my permission. I was told it was for a subscription. I never signed up for any subscription. Buyer Be Ware!!! Once they get your credit card number, they sign you up for a three month subscription, and plan to charge you every 3 mos whether you want it or not. They don't want to give people their money back. They have over 90+ complaints with the West Florida BBB and have a F rating due to the way they treat their customers after receiving their credit card numbers. Refusing to cancel those subscription orders, refusing to give refunds. Poor customer service. Sending people to Email addresses in order to file a complaint, etc.... I'm in the process of trying to get my money back. I'll let you know when and if it happens and how long it takes.
30 May 2026
Unprompted review
Reply from Noor Hair
Hi Jacqueline,
Thank you for taking the time to share your experience. We’re sorry to hear that you were disappointed and frustrated by both the product and the billing experience.
We understand your concerns regarding the recurring charge. Our subscription program is disclosed during the checkout process, and recurring shipments are only scheduled for customers who enroll in the subscription option. However, we recognize that subscription terms can sometimes be missed or misunderstood, and we apologize for any confusion this may have caused.
We also understand your concerns regarding the ingredients and product information. We appreciate your feedback and will share it with our team for review.
Please note that products purchased with a discount code and through recurring subscription payments do not qualify for our 180-Day No-Questions-Asked 100% Satisfaction Guarantee. Our full return policy can be found here: Return & Refund Policy. However, in good faith, we still honor refunds for eligible items that are returned in accordance with our return process.
We have reviewed your account and can confirm that your subscription has been canceled, and our support team is currently reviewing your refund request. One of our representatives will continue working directly with you to ensure your concerns are properly addressed.
Thank you for bringing this matter to our attention. We appreciate the opportunity to assist and resolve your concerns.
2 1/2 months on your product I am no…
2 1/2 months on your product I am no longer loosing hair. I am 82 with genetic fine , limp hair. My hair is shiner and healthy looking. I don't know if I will grow new hair, but happy with the results so far. I have 3 more bottles on the way. Thank you Jeannie and Noor.
8 June 2026
Unprompted review
Reply from Noor Hair
Hi Shirley,
We’re delighted to hear that after 2½ months of using Healthy Hair Formula, you are no longer experiencing hair loss and that your hair appears shinier and healthier. We understand that everyone’s hair journey is unique, and we’re pleased to know you’re happy with your results so far.
We truly appreciate your trust in Noor Hair Official and are grateful to be part of your hair wellness journey. Thank you for your kind words and continued support. We look forward to continuing to serve you with your upcoming orders.
Wishing you continued success on your hair care journey!
Reply from Noor Hair
Hi Barbara,
Thank you for your kind review!
We’re thrilled to hear that you had an excellent experience with our customer service team. Providing helpful, responsive, and caring support is one of our top priorities, and it means a lot to know that our efforts made a positive impression.
We truly appreciate your support and look forward to serving you again in the future.
Noor Healthy Hair formula is great…
The products Noor Healthy Hair formula and serum are great. I am at last recovering my hair growth.i was shocked to find that I had run out but was able to reorder quickly and easily on line. now eagerly awaiting the arrival of the shipment.
8 June 2026
Reply from Noor Hair
Hi Glenda,
We’re delighted to hear that Healthy Hair Formula and the Serum have been a positive part of your hair growth journey. It’s especially rewarding to know that you’re seeing progress and are pleased with your experience using the products.
We’re also glad that the reordering process was quick and easy for you. Thank you for your continued trust and support. We look forward to getting your shipment to you and continuing to be part of your hair wellness journey.
We truly appreciate you taking the time to share your experience!
I all stars because think I made a good…
I all stars because think I made a good choice buying
5 June 2026
Reply from Noor Hair
Thank you so much for your kind review and the 5-star rating, Lauren!
We’re happy to hear you feel confident about your purchase and that you made a good choice. We truly appreciate your support and trust in our brand.
If you have any questions or need assistance while using the product, our support team is always here to help. We hope you enjoy your experience!
Quick order time
7 June 2026
Reply from Noor Hair
Hi Viriginia,
Thank you for your feedback!
We’re happy to hear that you were satisfied with the quick order processing time. Providing fast and efficient service is very important to us, and we appreciate you taking the time to share your experience.
If you need any further assistance, our support team is always here to help.
Although your company did try to upsell…
Although your company did try to upsell me on other products, you weren't pushy about it.
3 June 2026
Reply from Noor Hair
Hi Marla,
We’re glad to hear you had a positive experience overall and appreciated the approach during checkout. We always aim to offer optional product suggestions in a transparent and non-pushy way, so customers can choose what works best for them.
We appreciate your support and are happy to hear your experience with us was a good one. If you ever need anything, our support team is always here to help.
Neglected to update my address.
Neglected to update my address.
Neglected to cancel subscription after several attempts.
Advised your customer service rep that BBB reporting a possibility……if latest charge is not reversed!!!
2 June 2026
Reply from Noor Hair
Hi Lauranne,
Thank you for your feedback, and we sincerely apologize for the frustration you've experienced.
We're sorry to hear about the issues with updating your address and canceling your subscription. We understand how frustrating it can be when changes to an account are not handled as expected.
Our team takes concerns like these seriously and would welcome the opportunity to review your account history, including your cancellation requests and the recent charge you referenced. If any errors occurred, we want to ensure they are properly addressed.
One of our support team members will be reaching out to you by phone today to discuss your concerns, review your account, and work toward a resolution.
We appreciate you bringing this matter to our attention and apologize again for the inconvenience you've experienced.
I’ve been using this marvelous product…
I’ve been using this marvelous product since years snd it’s the only one that has really made my hair grow back
7 June 2026
Reply from Noor Hair
Hi Priscilla,
Thank you so much for your wonderful review!
We’re truly happy to hear that you’ve been using Healthy Hair Formula for years and that it has made such a positive difference for your hair growth. Your long-term trust and support mean a lot to us.
We appreciate you sharing your experience, and we’re grateful to be part of your journey. If you ever need anything, our support team is always here to help.
They keep taking money from my account…
They keep taking money from my account and ordering products when i sent an email earlier about cancelling this! Its very annoying avoid!!
6 June 2026
Reply from Noor Hair
Hi Haregu,
Thank you for bringing this to our attention, and we sincerely apologize for the frustration and inconvenience you've experienced.
We have reviewed your account, confirmed your cancellation request, and processed a refund for the charge in question. Your subscription has also been canceled to prevent any future recurring orders.
We understand how frustrating this situation has been and appreciate your patience while we worked to resolve it. Thank you for giving us the opportunity to make things right.
I received a second order that I tried…
I received a second order that I tried to cancel when I saw it in my appear in my email. I wanted the Noor Collagen Peptids only and a denial of my Visa card prompted me to try and reorder. Consequentially I ended up with an order that I did not want. I saw an email that stated no refunds for discount orders. I was only trying to stop an order that I did not want.
29 May 2026
Reply from Noor Hair
Hi Dorothy,
Thank you for sharing this, and we’re sorry for the confusion and frustration this situation has caused.
We understand that you were only trying to correct or stop an order you didn’t intend to place, especially after encountering a payment issue and reordering. That can understandably lead to an unintended duplicate order.
Our team will review your account and order details to better understand what happened and see what options are available to help resolve this for you. We also understand your concern regarding the “no refunds on discount orders” message, and we’ll make sure this is reviewed in the context of your situation.
We will send a follow up email to assist you further.
I can't seem to reach customer service for MONTHS
I can't seem to reach customer service. I can't log into the website. I have moved and the address you have is incorrect. I don't know what you are sending me and I would like to review but have not been able to reach anyone. This has been going on for months - since March. I might have to cancel the credit card to get your attention.
3 March 2026
Reply from Noor Hair
Hi Carrie,
Thank you for bringing this to our attention, and we’re sorry for the ongoing frustration and difficulty you’ve experienced.
We understand how concerning it is not being able to access your account, update your address, or reach support, especially when this has been ongoing for several months.
Our records show that we received your cancellation request by email on February 25, 2026, and a cancellation link was sent at that time. However, we can see that the subscription unfortunately remained active after that point.
We have now gone ahead and canceled your subscription immediately to ensure no further charges or shipments are processed.
We also recommend contacting our support team directly so we can help you regain access to your account, verify your current details, and review any orders that may have been affected during this time. We’re sorry again for the inconvenience and appreciate your patience while we worked to resolve this.
First time user
First time user, but very pleased with the speed from ordering to receiving the product. Can't wait to try it.
30 May 2026
Reply from Noor Hair
Hi Dianne,
Thank you for sharing your experience!
We’re so glad to hear that you were pleased with the fast processing and delivery of your order. It’s wonderful to know your first experience with us has been smooth, and we appreciate your trust in trying our product.
We hope you enjoy it, and if you need any assistance or have any questions along the way, our support team is always here to help.
Have better customer service!!
5 June 2026
Reply from Noor Hair
Hi Elizabeth,
We understand your frustration, especially around difficulty reaching support and managing your account. This is not the experience we aim to provide, and we take your concerns seriously.
We appreciate you bringing this to our attention, as it helps us identify where we need to improve. Thank you for your time and for sharing your honest feedback.
You have always answered my questions…
You have always answered my questions and I appreciate that! This first month I'm going to see if the WonderLift Cream and the Serum last a month for each bottle. Thanks Don
5 June 2026
Reply from Noor Hair
Thank you for your kind review, Don!
We’re happy to hear that our team has been able to answer your questions and provide the support you need. Customer satisfaction is very important to us, and we appreciate you taking the time to share your experience.
We hope the WonderLift Cream and Serum work well for you throughout the month, and we look forward to being part of your skincare journey. If you have any questions along the way, our support team is always here to help.
Thank you again for your support and feedback!
I canceled this product back in May
I canceled this product back in May. Stop sending me your products
Cecilia Hofauer
1 May 2026
Reply from Noor Hair
Thank you for bringing this to our attention, Cecilia.
We sincerely apologize for the frustration this has caused. We have reviewed your account and can confirm that your subscription has been canceled. No future subscription orders will be processed.
If you have received a recent shipment after submitting your cancellation request, please contact our support team with the order details so we can review the account and ensure everything has been handled correctly.
Thank you for your patience, and we apologize again for the inconvenience.
You processed my order timely and…
You processed my order timely and provided status step by step until it was received.
“Thanks a million”
28 May 2026
Reply from Noor Hair
Hi Dorothy,
Thank you for taking the time to share your experience!
We’re delighted to hear that your order was processed promptly and that the shipment updates kept you informed every step of the way. Providing a smooth ordering experience and clear communication is very important to us.
We also appreciate your continued support as a Super Hair Serum subscriber. Thank you for being a valued customer, and we look forward to serving you again in the future.
Too many hoops to jump through
I didn’t like that at checkout I had to accept or decline 4 or 5 other products before I could make my purchase.
4 June 2026
Reply from Noor Hair
Hi Tasha,
Thank you for your feedback and for sharing your experience.
We're sorry to hear that the checkout process felt longer than expected. After completing a purchase, customers are presented with optional limited-time special offers that provide additional products at discounted prices. These offers are completely optional, and no additional products are added unless a customer specifically chooses to accept them.
We appreciate you bringing this to our attention, as feedback like yours helps us continue improving the customer experience. Thank you for choosing Noor Hair Official and for your Healthy Hair Formula subscription!
Hoping it will work for my case!
4 June 2026
Reply from Noor Hair
Hi Noreen,
Thank you for giving Healthy Hair Formula a try and for sharing your feedback!
We’re excited to be part of your hair wellness journey and appreciate your trust in our products. Hair growth and hair health results can vary from person to person, so consistency is important when using the product.
We’re grateful to have you as a Healthy Hair Formula subscriber and hope you have a positive experience. If you ever have any questions or need assistance, our support team is always happy to help.
Thank you for choosing Noor Hair Official!
Well
Well, Im losing a lot less hair than i was when i started with Noor. And it looks like Im seeing some new growth. I will. you kn̈ow
3 June 2026
Reply from Noor Hair
Hi Tari,
Thank you so much for sharing your experience!
We’re really glad to hear that you’re losing less hair than when you first started using the Radiance Formula and that you may be seeing some new growth as well. That’s encouraging progress, and we appreciate you taking the time to share it.
Thank you for your support of Noor Hair Official. We look forward to hearing more about your results as you continue your journey!
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