Nook Saunas Reviews 690

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 480 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product's quality and effectiveness, often noting improvements in sleep and overall well-being. The staff is frequently highlighted for being professional, helpful, and friendly, providing excellent communication from purchase through to delivery and installation. Reviewers appreciate the seamless service, including timely delivery and efficient installation, with many noting the added bonus of free setup and packaging removal. However, some reviewers were not happy with significant delays and poor communication regarding delivery, with instances of missed appointments and incorrect products being loaded. These issues primarily affected customers in the UK, who also noted that the company's Trustpilot reviews did not accurately reflect their experience in that region.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing extreme satisfaction and happiness with... See more

Staff

Clients share positive opinions on staff, with many reviewers highlighting the professionalism, helpfulness,... See more

Service

Customers had positive experiences with service, often describing it as amazing, first-class, and exceptional... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting the organized and... See more

Quality

Consumers find quality to be positive, with many reviewers stating that the sauna exceeded their expectations... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From the ordering to the end product, I couldn’t be happier. I’ve worked around infrared & Chromotherapy products so did a lot of research before deciding on Nook. It arrived 2 weeks earlier than exp... See more

Rated 5 out of 5 stars

I couldn’t be happier with my Nook sauna, and how easy the process was from purchase to delivery and install. The communication throughout was top notch and felt personal, I can not recommend these gu... See more

Rated 5 out of 5 stars

After plenty of research we went with the Nook Elite 3 person model. We couldn’t be happier. From the initial customer service, to delivery and installation, all aspects from the Nook team were first... See more

Rated 5 out of 5 stars

I visit wet saunas and infrared saunas regularly and we are very impressed with ours. I set it pre run when it reads 13 degrees. After an hour I’m back and it’s at 60 plus degrees and I’m sweating im... See more


Company details

  1. Sauna

Written by the company

Embrace the warmth. Elevate your wellness.


Contact info

4.9

Excellent

TrustScore 5 out of 5

690 reviews

5-star
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1-star

Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

We couldn’t be happier with our experience with Nook. From beginning to end, the entire process was incredibly easy and seamless, with excellent communication every step of the way. We were kept well informed about delivery timeframes, installation details, and even received follow-up communication to check in after everything was complete.

The installers, Kenneth and Andrew, were absolutely fantastic - neat, tidy and extremely professional. They explained everything clearly, and were genuinely friendly! They really made the installation experience a pleasure.

The sauna itself is absolutely incredible. It was a surprise for my partner, and he is completely over the moon. The quality is outstanding, and we couldn’t be more thrilled with the final product. Our neighbour took one look at ours & purchased the next day!

A huge thank you the entire Nook team. A great company from beginning to end - we are so grateful and beyond happy with our Nook sauna. Highly recommend!

20 January 2026
Unprompted review
Rated 5 out of 5 stars

I love love love my Sauna

Brilliant communication right from the start of the ordering process through to installation and after care. Cannot recommend Nook Saunas highly enough. I love my new Sauna and have been recommending Nook Saunas to everyone I know

20 January 2026
Unprompted review
Rated 5 out of 5 stars

The overall experience was faultless

The overall experience was faultless, the communication from the team regarding delivery details. The instillation was smooth with a good handover on how to use it.

Overall fantastic experience and the nook is an everyday routine now.

20 January 2026
Unprompted review
Rated 5 out of 5 stars

I purchased a Nook sauna for my…husband for his birthday.

I purchased a Nook sauna for my husband’s birthday.I can’t recommend this company highly enough enough.From my first contact point they have always kept me up to date with delivery and installation times.They were on time with delivery.This was so important to me because it was a surprise gift.They explained all of the functions so clearly to me after set up.Its been super easy to use and my husband was so happy when he saw it.We have been enjoying it everyday.

20 January 2026
Unprompted review
Rated 5 out of 5 stars

Top quality product and excellent customer service

Love our new Nook infrared sauna! Looks awesome. We got the Elite 2 person Sauna and it’s so good - we are using it almost everyday and feeling the benefits. The service was excellent - very attentive. Delivery was so efficient, they were done in 1/2 hour. Can strongly recommend Nook to anyone.

27 January 2026
Unprompted review
Rated 5 out of 5 stars

Definitely worth every cent.

Love love love our 2 seat Elite Sauna.
Kept us informed re delivery and they were spot on. The guys set it up and was very knowledgeable and explained everything we needed to know.
We would definitely recommend these spas to everyone. Thankyou Nook.

16 January 2026
Unprompted review
Rated 5 out of 5 stars

Five star experience

Had been looking at a Nook single person sauna for a couple of months and after taking the plunge we can not fault the team at Nook on service or product.
From post-purchase comms, delivery, install and the product itself.

We were even pleasantly surprised with an earlier than expected delivery time.

The team were lovely, punctual and set up was less than an hour including a run down on how to work it.

The product itself is well made, doesn’t take long to heat up and holds heat well.

Would strongly recommend Nook Saunas to anyone thinking about purchasing.

14 January 2026
Unprompted review
Rated 5 out of 5 stars

An easy and great experience

An easy experience from purchase, delivery communication, then install. Clear and frequent coms for delivery and install took less than an hour. Amazing product which we’re easily getting return on investment.

14 January 2026
Unprompted review
Rated 5 out of 5 stars

Nook 2 person sauna.. amazing

I recently purchased a 2 person sauna from nook, I loved at all the brands and read all the reviews..I was initially after just a 1 person but nook had a great deal in at the time and were so helpful..no question was to hard and they gave me the time followed up and were just so great. It was the time they gave me to make me feel like a valued customer which made to choose this company.. I heavily compared the top brand saunas but the customer service wasn't as good for me.. nook know their product knowledge. Highly recommend these saunas ..love it and customer service so helpful. Sauna is truly amazing ur whole family love it. Sleeping better..kids behaviour even improving and skin condition clearing, joint paint easing. Do yourself favour invest in a nook sauna.

14 January 2026
Unprompted review
Rated 5 out of 5 stars

Loving our nook sauna

Loving our nook sauna! Have had it just over a week and been in it every day. Easy company to deal with all installed and delivered. 10/10 experience from start to finish. Highly recommend.

13 January 2026
Unprompted review
Rated 5 out of 5 stars

Best thing ever

We are loving our new Nook sauna and have used it most days since we got it. The service and set up have been amazing - efficient, professional and great communication throughout. It’s also very easy to use, heats up quickly and fits in the room perfectly. Loving the LED lights and Bluetooth connectivity also. Highly recommended.

12 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent product and service!

From ordering to delivery and install their customer service was professional, friendly and prompt. The SA delivery team was amazing, having the sauna delivered and installed in 30mins. They ran me through the sauna’s operations and I was ready to go!
I love this product! It is both beautiful to look at and my family and I are enjoying all the benefits of using this infrared sauna. I highly recommend Nook saunas for their high quality product and customer service!

21 January 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely faultless from start to…

Absolutely faultless from start to finish! Communication was consistent and helpful and the finished product is amazing - we couldn’t be happier! Would recommend Nook saunas to anyone!

13 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service and sauna

Excellent customer service and incredible sauna. We have been thoroughly enjoying our sauna everyday, it has been great and very easy to use. The delivery and set up was amazing and the team have been so lovely to deal with. Couldn’t recommend enough!

19 January 2026
Unprompted review
Rated 5 out of 5 stars

We are very happy with our Nook 2…

We are very happy with our Nook 2 person elite sauna. The service was unbelievable, delivered and installed quickly and efficiently on Christmas Eve! The guys that set it up were great and showed us how to use it. I would highly recommend Nook saunas to anyone looking to get a sauna!!

24 December 2025
Unprompted review

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