From the ordering to the end product, I couldn’t be happier. I’ve worked around infrared & Chromotherapy products so did a lot of research before deciding on Nook. It arrived 2 weeks earlier than exp... See more
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Company details
Written by the company
Embrace the warmth. Elevate your wellness.
Contact info
25 Gympie Way, 6155, Willetton, Australia
- 1800 324 149
- hi@nooksaunas.com.au
- nooksaunas.com.au
Replied to 66% of negative reviews
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⭐️⭐️⭐️⭐️⭐️
We couldn’t be happier with our experience with Nook. From beginning to end, the entire process was incredibly easy and seamless, with excellent communication every step of the way. We were kept well informed about delivery timeframes, installation details, and even received follow-up communication to check in after everything was complete.
The installers, Kenneth and Andrew, were absolutely fantastic - neat, tidy and extremely professional. They explained everything clearly, and were genuinely friendly! They really made the installation experience a pleasure.
The sauna itself is absolutely incredible. It was a surprise for my partner, and he is completely over the moon. The quality is outstanding, and we couldn’t be more thrilled with the final product. Our neighbour took one look at ours & purchased the next day!
A huge thank you the entire Nook team. A great company from beginning to end - we are so grateful and beyond happy with our Nook sauna. Highly recommend!
I love love love my Sauna
Brilliant communication right from the start of the ordering process through to installation and after care. Cannot recommend Nook Saunas highly enough. I love my new Sauna and have been recommending Nook Saunas to everyone I know
The overall experience was faultless
The overall experience was faultless, the communication from the team regarding delivery details. The instillation was smooth with a good handover on how to use it.
Overall fantastic experience and the nook is an everyday routine now.
I don’t regret a second having chosen…
I don’t regret a second having chosen nook saunas it is amazing and the customer service as well is spot on I don’t have complaint about them they are so professional
I purchased a Nook sauna for my…husband for his birthday.
I purchased a Nook sauna for my husband’s birthday.I can’t recommend this company highly enough enough.From my first contact point they have always kept me up to date with delivery and installation times.They were on time with delivery.This was so important to me because it was a surprise gift.They explained all of the functions so clearly to me after set up.Its been super easy to use and my husband was so happy when he saw it.We have been enjoying it everyday.
Top quality product and excellent customer service
Love our new Nook infrared sauna! Looks awesome. We got the Elite 2 person Sauna and it’s so good - we are using it almost everyday and feeling the benefits. The service was excellent - very attentive. Delivery was so efficient, they were done in 1/2 hour. Can strongly recommend Nook to anyone.
Definitely worth every cent.
Love love love our 2 seat Elite Sauna.
Kept us informed re delivery and they were spot on. The guys set it up and was very knowledgeable and explained everything we needed to know.
We would definitely recommend these spas to everyone. Thankyou Nook.
Five star experience
Had been looking at a Nook single person sauna for a couple of months and after taking the plunge we can not fault the team at Nook on service or product.
From post-purchase comms, delivery, install and the product itself.
We were even pleasantly surprised with an earlier than expected delivery time.
The team were lovely, punctual and set up was less than an hour including a run down on how to work it.
The product itself is well made, doesn’t take long to heat up and holds heat well.
Would strongly recommend Nook Saunas to anyone thinking about purchasing.
Great product from a local business …
Predelivery communication was brilliant and the supply and install was completed efficiently and as agreed. Product is brilliant with no complaints from all the family.
An easy and great experience
An easy experience from purchase, delivery communication, then install. Clear and frequent coms for delivery and install took less than an hour. Amazing product which we’re easily getting return on investment.
Great communication
Great communication, follow up and service. Would definitely recommend
Nook 2 person sauna.. amazing
I recently purchased a 2 person sauna from nook, I loved at all the brands and read all the reviews..I was initially after just a 1 person but nook had a great deal in at the time and were so helpful..no question was to hard and they gave me the time followed up and were just so great. It was the time they gave me to make me feel like a valued customer which made to choose this company.. I heavily compared the top brand saunas but the customer service wasn't as good for me.. nook know their product knowledge. Highly recommend these saunas ..love it and customer service so helpful. Sauna is truly amazing ur whole family love it. Sleeping better..kids behaviour even improving and skin condition clearing, joint paint easing. Do yourself favour invest in a nook sauna.
Loving our nook sauna
Loving our nook sauna! Have had it just over a week and been in it every day. Easy company to deal with all installed and delivered. 10/10 experience from start to finish. Highly recommend.
Best thing ever
We are loving our new Nook sauna and have used it most days since we got it. The service and set up have been amazing - efficient, professional and great communication throughout. It’s also very easy to use, heats up quickly and fits in the room perfectly. Loving the LED lights and Bluetooth connectivity also. Highly recommended.
Excellent product and service!
From ordering to delivery and install their customer service was professional, friendly and prompt. The SA delivery team was amazing, having the sauna delivered and installed in 30mins. They ran me through the sauna’s operations and I was ready to go!
I love this product! It is both beautiful to look at and my family and I are enjoying all the benefits of using this infrared sauna. I highly recommend Nook saunas for their high quality product and customer service!
Absolutely faultless from start to…
Absolutely faultless from start to finish! Communication was consistent and helpful and the finished product is amazing - we couldn’t be happier! Would recommend Nook saunas to anyone!
Great communication and delivery
Great communication throughout the ordering process and delivery team were easy to work with. Had the sauna for a couple of weeks and loving it so far
Excellent customer service and sauna
Excellent customer service and incredible sauna. We have been thoroughly enjoying our sauna everyday, it has been great and very easy to use. The delivery and set up was amazing and the team have been so lovely to deal with. Couldn’t recommend enough!
We are very happy with our Nook 2…
We are very happy with our Nook 2 person elite sauna. The service was unbelievable, delivered and installed quickly and efficiently on Christmas Eve! The guys that set it up were great and showed us how to use it. I would highly recommend Nook saunas to anyone looking to get a sauna!!
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