I bought 12 Colad respirators with activated charcoal and exhaust valve, I planned to use it because I have Multiple Chemical Sensitivity and suffer when people wear fragranced anything including fra... See more
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Absolute sham. This place comes up in searches on google for various automotive products. All prices are in pounds by default and are slightly more favourable than others, so seem attractive. Their we... See more
Company replied
Quality products and extremely attentive customer service. Shipping options are limited and even their house brands are a bit more expensive than competitors but it is worth it to be able to purch... See more
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I was after items for finishing off some paintwork on my partners 30 year old Celica as well as two other cars. The website was easy to use and there is a massive selection of items. Ordered all the p... See more
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Company details
Written by the company
CROP; dé Paint & NonPaint specialist van Europa met het grootste assortiment. NonPaint en Paint producten van profesisonele kwaliteit van bekende merken voor de beste prijs!
Contact info
Singerstraat 4, 2652 XC, Berkel en Rodenrijs, Netherlands
- +3110-4473658
- klantenservice@nonpaints.com
- nonpaints.com
4.5
Excellent
5K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Utterly disappointed wil this company
Utterly disappointed wil this company. My order was place 24th sep 2025 and with there website stating it would be despatch the next day. On the 1st of Oct my order had not arrived so I mail sent inquiring as to delivery. Within an hour or so I was told they would check on the status of my order. The next day I had no reply. Sent another email 2nd Oct requesting a reply. Come 12.30pm 8th oct till no reply I sent another email requesting that the order be cancelled and a full refund. 30 mins later I get another email informing me that one of their colleagues was contacting their courier to ascertain the state of the order. Later that day I received an email asking for feedback as to the order. I replied I could not comment as I still was awaiting delivery. 10th oct still no reply. 10th oct emailed and insisted that the order be cancelled and a full refund be issued. Awaiting a reply or a full refund.
10 October 2025
Unprompted review
Great shop with all the products you…
Great shop with all the products you need for your car or moto. Special thanks to Giovanni who has been super helpful and with great knowledge of the products they sell! A+
3 October 2025
Unprompted review
Reply from CROP - nonpaints.com
Thank you for your kind words. We are delighted to hear that our range met your needs and that Giovanni was able to assist you so effectively. Your appreciation means a lot to us.
Reply from CROP - nonpaints.com
Excellent product
Excellent product! Fast delivery! Thanks
Well I bought some items and they…
Well I bought some items and they send them with ups now ups mesage me to pay another 52 pounds transport fees .. so be prepared if you are in uk now if I dont pay I dont see my package so I need to pay but if this was included from beginning in the price I chose another company in uk ..
23 September 2025
Unprompted review
Reply from CROP - nonpaints.com
Hi Edy,
Import costs refer to additional charges that may apply when goods cross international borders. These differ from standard shipping fees. While shipping costs only cover the transport of your parcel from our facility to your country, import costs are imposed by local customs authorities and may include duties, taxes (such as VAT), and administrative handling fees.
In this particular case, VAT was not collected at the time of purchase. Consequently, the customs office in the destination country may apply VAT and any applicable import duties before releasing the goods. This is a normal procedure for cross-border transactions and is separate from the shipping fee paid at checkout.
These import charges are determined and collected by the authorities in the destination country, not by the sender, and unfortunately, we have no influence over these fees.
kind regards
Team CROP
Customer Service is very bad
I once ordered a paint and had to reorder a second one because there was nothing left. Then i noticed that the first colour had a wrong gloss level and i discussed that with the company that i ordered 3 times the same paint (and same gloss level) and always got different gloss levels. They refused to help me or even give me back my money and told me that i have to guess which gloss level it is and pay it by myself.
I will never order something again from them.
9 July 2025
Unprompted review
Reply from CROP - nonpaints.com
Sehr geehrter Herr Hofreiter,
Diese Bewertung bedauern wir sehr. Gerade weil wir Ihnen immer beratend zur Seite standen und sogar nach längerer Zeit ein neues Produkt zum erneuten verarbeiten gesendet haben. Ganz ohne Diskussion und völlig gratis. Hierzu haben wir auch die richtige Arbeitsweise erklärt, da diese bei Mattlacken sehr wichtig ist.
Das Sie immer einen anderen Glanzgrad bekommen haben stimmt so nicht.
Liebe Grüße,
Ihr enttäuschtes CROP-Team
Engine oil.
Excellent service and fast delivery plus reasonable price for item.
17 September 2025
Unprompted review
Reply from CROP - nonpaints.com
Thank you for your feedback. We are pleased to hear that our service, quick delivery and pricing met your expectations.
Such a bad experience with this company
Such a bad experience with this company
12 August 2025
Unprompted review
Reply from CROP - nonpaints.com
Hi Moslem,
We have received your review with thanks. We are sorry to hear that your experience was not entirely satisfactory.
Unfortunately, your package was lost during the shipping process by UPS. We understand that this can be very frustrating, especially when you wanted to receive your order on time. Fortunately, we are pleased to inform you that the issue has now been fully resolved and that you have received your order in good condition.
Customer satisfaction is very important to us, and we do everything we can to handle situations like this quickly and correctly. Your feedback helps us improve our processes and ensure that future orders are delivered without problems.
We hope you are satisfied with the resolution and that you will continue to rely on us for your future orders.
Kind regards
Team CROP
Servizio eccellente personale molto…
Servizio eccellente personale molto qualificato !!! E gentili
12 September 2025
Unprompted review
Reply from CROP - nonpaints.com
La ringraziamo per la sua recensione. Siamo felici che il nostro personale qualificato e disponibile abbia reso positiva la sua esperienza.
SCREAMS SCAM
Where do I start i placed an order due to them stating 1 to 2 day delivery service is stated on there website now 15 days on no product very poor communication i have requested a refund as i am sick of waiting its funny how amazon termu can deliver free worldwide yet these guys want 60 pound for ups to deliver which ups have been emailing me daily saying parcel will be delivered between 10.00 13.00 still nothing and then one today stating they want 60 pounds to deliver I'd be very carefully buying from this company it has SCAM ALL OVER IT FOR ME LETS SEE HOW LONG IT TAKES ME TO GET MY REFUND IF IT ISNT SORTED I WILL GO TO THE ECC about this problem
2 September 2025
Unprompted review
Reply from CROP - nonpaints.com
Hi Lyndsey,
We do not fully recognize the experience you described in your review. It is very important to us that every order is handled correctly and that our customers are satisfied. To carefully assess your situation and explore a suitable solution together we would like to invite you to contact us. You can reach us at m.vink@nonpaints.com
or by phone at 010 4473658. This will allow us to review your experience calmly and determine the best way to resolve the matter for you.
Kind regards
Team CROP
Terrible delivery of spray cans which…
Terrible delivery of spray cans which went of during transport. Late delivery + everything chucked inna huge box. Perhaps well if ordering a few cans but never again big orders + no refund
5 July 2025
Unprompted review
Reply from CROP - nonpaints.com
Hi B.artist,
Thank you for your message. We cannot fully agree with the experience as described in your review. We place great value on correct order handling and customer satisfaction. To assess this properly and provide an appropriate solution, we would like to discuss the matter with you. Could you please contact us at m.vink@nonpaints.com or by phone at 010 4473658? This way, we can calmly review the situation together and find a resolution to your satisfaction.
Kind regards,
Team CROP
This is the worst company
This is the worst company I have ever dealt with , they are lying and stealing , they took my money sent the wrong order they want me to pay for return on top of that one item
Was missing they want to issue me refund but I paid for delivery fee , so they will give me refund but no delivery fee although they sent wrong item and one item missing it doesn’t make sense , they are very rude the customer service and they don’t wanna accept their fault just a refund .Please please do not order from
Here as if something goes wrong they will
Not help
You deal with it , I cannot explain how bad of experience this has been.
They ask you to remove any negative feedback
Before they wanna help you I told
Them
No
I will not .Update
I have offered many solutions and but your staff are very rude , if you go through the negative feedback from
Other people on here they all share the same complaints that they believe that your company is based in UK, your website is in English you ship to England,Wales,Scotland,Northern Ireland ,Ireland,Malta,Cyprus they all
Use Standard UK type Plug so you have customers there to you should put a small note saying this item
Comes with EU plug this takes 1 minute to do but even though so many people have complained you refuse to do so because you wish to trap people , I will tell everyone again if something goes wrong they do not help they are very rude , and one item was missing they still didn’t give the refund .
You are in violation of EU law which states costumer has the right for refund within 14 days I have tried to make you arrange collection you have refused and I have taken screenshot I am
Willing to work something out but you are flat out refusing to help . I will
Pursue this through legal
Channels.
It is not standard practise I just proved that there are countries in Europe that use UK style plug too so your point is not valid.
14 August 2025
Unprompted review
Reply from CROP - nonpaints.com
Hi Daruosh Baluch,
We have received your review with thanks, although it is unfortunate that you feel this way.
It is standard practice that when you purchase an item within the EU, it comes with an EU plug. This is the case everywhere. Therefore, we are surprised that you did not expect this, as it is entirely normal.
For this reason, we are unable to assist in returning the product or refunding the import costs you have paid.
Unfortunately, my colleague has tried in vain to explain this clearly and politely. However, we have since received multiple emails from you in which you insult us in severe terms, wish us harm, and threaten to destroy our company and post negative reviews every day. We are not susceptible to such threats, nor do we accept communication of this nature.
The part you included in your Trustpilot review is therefore not correct. We aim to assist every customer, but communication in this manner will certainly not lead to a resolution.
We consider this matter closed and will not engage in further correspondence regarding this issue.
Kind regards,
Team CROP
Perfect
Cheapest I could find the product on the internet PLUS free delivery PLUS it arrived in Brussels (from NL) the next day. Perfect.
7 August 2025
Unprompted review
Reply from CROP - nonpaints.com
Thank you for your feedback. Great to hear that you found our prices competitive, appreciated the free delivery, and that your order arrived quickly in Brussels.
Nice company/ website needs upgrade
Website needs to be in multiple languages and the order page needs to be clearer. CROP, was nice shipping my item for free despite my choice to pick it up myself; a choice I made due to unclarity of the order page.
22 July 2025
Unprompted review
Reply from CROP - nonpaints.com
Thank you for your feedback. We appreciate your suggestions regarding a multilingual website and a clearer order page. We are glad that, despite the confusion, your item was shipped quickly and at no extra cost, and we value your understanding.
Best company
Best company, best tools , fast delivery , always lovely support
2 August 2025
Unprompted review
Reply from CROP - nonpaints.com
Wonderful to hear that you value our tools, swift delivery, and supportive customer care. Providing a seamless experience with attentive service is exactly what we strive for. Your kind words encourage us to keep exceeding expectations.
very loyal attitude to customers
very loyal attitude to customers! for reasons unknown to me, they sent me the wrong product that I wanted. I contacted customer support, they apologized and sent me my product absolutely free of charge.
29 July 2025
Unprompted review
Reply from CROP - nonpaints.com
It is great to hear that our team could resolve the issue so quickly and to your satisfaction. We believe in taking responsibility and ensuring our customers receive exactly what they need. Your positive experience reinforces our commitment to maintaining this customer-first approach.
fast shipped
Extremly reactives and fast shipped.
Best paint seller online
The communication Staff is doing a great Job
29 July 2025
Unprompted review
Reply from CROP - nonpaints.com
It is rewarding to hear that our responsiveness and fast shipping have met your expectations. Our team takes pride in providing clear communication and excellent service. Your recognition motivates us to maintain this level of quality as a leading online paint supplier.
Very satisfied and good support
27 July 2025
Unprompted review
Reply from CROP - nonpaints.com
Great to hear that you are so satisfied with both the products and the support you received. Providing reliable assistance and ensuring a smooth experience are priorities for us. We look forward to helping you again in the future.
As a UK customer did not realise…
As a UK customer did not realise company based on the Netherlands.
Free delivery isn't Free at all as customs charges are applied. Total scam as this is not clear at all on Crops website. Between Crop and Ups they are both shockingly bad. Avoid if from UK at all costs.
24 July 2025
Unprompted review
Reply from CROP - nonpaints.com
Dear Kie Smith
Import costs are charges that may apply when goods are shipped from one country to another. These costs are not the same as shipping fees. While shipping costs cover the transportation of the package, import costs include duties, customs handling fees, and taxes that the destination country may charge to allow the goods into the country.
In this case, no VAT (Value Added Tax) was paid at the time of purchase, which means the customs authorities in the destination country may charge VAT upon import. These are standard procedures for international shipments and are separate from the original shipping fee you paid.
We clearly state this information on our website, so customers are aware of potential import costs. However, we are not responsible for these charges, and we do not include them in your payment to us.
Import costs are not paid to us, but directly to your own government or customs authority. Since you did not pay VAT during your order, your local customs may charge VAT and possibly other fees when the package arrives in your country. This is a standard part of international shipping and completely separate from the shipping fee you paid to us.
Kind regards,
Team CROP
After reading many order complaints on…
After reading many order complaints on social media (facebook). I believe this company is a scam as I am still waiting to be refunded an order that never arrived. It has been 2 months. I advise anyone not to buy from them.
1 June 2025
Unprompted review
Reply from CROP - nonpaints.com
HI Michelle,
Thank you for sharing your experience with us. We are very sorry to read that both your order and the interaction with our customer service did not meet your expectations. We fully understand how frustrating this must have been, especially when you placed your order well in advance and did not receive it on the promised delivery date. The fact that you felt your complaint was not taken seriously is also particularly regrettable to hear.
We strive every day to assist each customer in a correct and respectful manner, paying close attention to the issue and working towards a solution. For this reason, we do not recognize ourselves in the way the situation unfolded as you described, and we would like to investigate this matter internally with care. It is very important to us to understand exactly what went wrong and whether we failed at any point.
To allow us to properly look into this and provide you with an appropriate resolution, we kindly ask you to contact us directly. You can reach us at m.vink@nonpaints.com or by phone at 010 447 36 58. Once we have your details and the order number, we will personally handle the case and aim to resolve it to your satisfaction.
We sincerely regret that you felt unheard as a customer and would greatly appreciate the opportunity to make things right. Your feedback is valuable to us and helps us continuously improve our service.
Kind regards,
Team CROP
Impeccable quality of paint
Impeccable quality of paint. I used to use two-component paint that you need to mix and use with your own sprayer. Now everything is much easier because the price in cans is almost the same.
15 July 2025
Unprompted review
Reply from CROP - nonpaints.com
Great to hear you’re impressed with the quality of our paint. It’s true — with the convenience of pre-filled spray cans, achieving a professional finish has become much more accessible, especially when the cost is comparable to traditional two-component setups. We're pleased that this solution simplifies your process without compromising on results. If you ever need advice on product selection or technique, we're here to assist.
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