Nom Nom Reviews 1,852

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 142 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product's quality, noting that their pets, even picky eaters, eagerly consume the food. Many appreciate the natural ingredients and the positive impact on their pets' health, such as improved coats and digestion. The delivery service is frequently highlighted for its punctuality and the careful packaging that keeps the food fresh. People also commend the customer service for being responsive, friendly, and helpful with inquiries and order adjustments. However, some people were dissatisfied with aspects of the delivery service, citing issues with delayed or damaged shipments, and in some cases, melted or spoiled food upon arrival. A few other people also felt that the packaging of the food, specifically the rubber bands used to bundle frozen portions, made it difficult to separate and store the individual meals.

What people talk about most

Product

People report positive experiences with the product, with many customers stating their dogs love the food and... See more

Quality

Users describe positive interactions with quality. Many customers praise the high quality of the food, noting... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers appreciate the... See more

Order

Consumers find order experiences to be ambiguous. While some reviewers praise the easy ordering process,... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers praise the customer support as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Natural ingredients, great customer service, easily managed delivery schedules. Nom Nom is a win. When our local PetSmart put a lock on the freezer where they keep the Nom Nom - we knew we were onto s... See more

Rated 5 out of 5 stars

The food is the least “mushy” among the fresh food brands (I’ve tried 3 others for reference). I interpret this as less processed although I can’t be sure this is true, but definitely less messy dinn... See more

Rated 5 out of 5 stars

My pup is a super picky eater. He had an incident with pancreatitis, so I knew his diet had to be high quality and low fat going forward. After doing a lot of research, NomNom seemed to be the best. H... See more

Rated 5 out of 5 stars

Food quality is excellent, arrives on time, easy to order or make changes to your order, excellent customer service, and my dog loves the food! This is the only commercially prepared food that my dog... See more


Company details

  1. Pet Store

Written by the company

Nom Nom is healthy, fresh food for dogs and cats Nom Nom delivers delight to your dog’s day. Our variety of vet-developed meals burst with vibrant ingredients and tasty textures. They’re prepared, portioned, and packaged in our very own kitchens, and personalized all the way down to the calorie to meet the unique needs of every dog we serve. Visit www.nomnomnow.com or contact us at care@nomnomnow.com to learn more


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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Rated 2 out of 5 stars

The box is always in bad condition and…

The box is always in bad condition and the packaging of the food is odd, the packages are bundled up with rubber bands and they are frozen together and make it challenging to store them in my freezer. I also am getting the food too quickly and I have no room for all of these packages!

6 September 2025
Rated 4 out of 5 stars

The pups are enjoying most of the food…

The pups are enjoying most of the food thus far. They are picky about some, the Turkey with too much rice is there least favorite and the Beef Mash they don't eat the potatoes and carrots so much. Overall they like the consistency better than others they have tried.

29 August 2025
Rated 5 out of 5 stars

Happy Dog

I like how easy it is to manage my orders on line. I also like the variety of meals I can get for my dog. My dog loves this food so that makes me very happy.

25 August 2025
Rated 5 out of 5 stars

Picky Pup Loves NomNom

My pup is a super picky eater. He had an incident with pancreatitis, so I knew his diet had to be high quality and low fat going forward. After doing a lot of research, NomNom seemed to be the best. He absolutely loves it and gets super excited at mealtimes! He licks the bowl clean every time, and doesn’t get bored with the chicken and turkey options. Thanks for that, he’s doing great!

26 August 2025
Rated 2 out of 5 stars

DO NOT COUNT ON IT BEING THERE ON TIME :-(

Both of my first deliveries were a day late. I explained this last incident in full detail, on a direct questionnaire from Nom Nom. Unfortunately, I never got a response. I had been communicating with Javier. Not willing to spend any more time on this SAME ISSUE AGAIN. :-(

26 August 2025
Rated 4 out of 5 stars

Our 4 chihuahuas love nom nom but we…

Our 4 chihuahuas love nom nom but we hate the packaging. I would pay extra just to have better packaging. I wonder if the folks at nom nom ever had to open 4 different packages to feed 4 dogs. To try and pry those packs apart is sometimes impossible without breaking open the one next to it. I hope they fix this soon.

20 August 2025
Unprompted review
Rated 5 out of 5 stars

Staying ontop of my order

Staying ontop of my order. Keeping me informed of when my order is coming. Letting me make adjustments as I want to. My order always arrives freshly made and ready to put right in the freezer. Most importantly my dog loves it!

17 August 2025

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