Nom Nom Reviews 1,852

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 142 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product's quality, noting that their pets, even picky eaters, eagerly consume the food. Many appreciate the natural ingredients and the positive impact on their pets' health, such as improved coats and digestion. The delivery service is frequently highlighted for its punctuality and the careful packaging that keeps the food fresh. People also commend the customer service for being responsive, friendly, and helpful with inquiries and order adjustments. However, some people were dissatisfied with aspects of the delivery service, citing issues with delayed or damaged shipments, and in some cases, melted or spoiled food upon arrival. A few other people also felt that the packaging of the food, specifically the rubber bands used to bundle frozen portions, made it difficult to separate and store the individual meals.

What people talk about most

Product

People report positive experiences with the product, with many customers stating their dogs love the food and... See more

Quality

Users describe positive interactions with quality. Many customers praise the high quality of the food, noting... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers appreciate the... See more

Order

Consumers find order experiences to be ambiguous. While some reviewers praise the easy ordering process,... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers praise the customer support as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Natural ingredients, great customer service, easily managed delivery schedules. Nom Nom is a win. When our local PetSmart put a lock on the freezer where they keep the Nom Nom - we knew we were onto s... See more

Rated 5 out of 5 stars

The food is the least “mushy” among the fresh food brands (I’ve tried 3 others for reference). I interpret this as less processed although I can’t be sure this is true, but definitely less messy dinn... See more

Rated 5 out of 5 stars

My pup is a super picky eater. He had an incident with pancreatitis, so I knew his diet had to be high quality and low fat going forward. After doing a lot of research, NomNom seemed to be the best. H... See more

Rated 5 out of 5 stars

Food quality is excellent, arrives on time, easy to order or make changes to your order, excellent customer service, and my dog loves the food! This is the only commercially prepared food that my dog... See more


Company details

  1. Pet Store

Written by the company

Nom Nom is healthy, fresh food for dogs and cats Nom Nom delivers delight to your dog’s day. Our variety of vet-developed meals burst with vibrant ingredients and tasty textures. They’re prepared, portioned, and packaged in our very own kitchens, and personalized all the way down to the calorie to meet the unique needs of every dog we serve. Visit www.nomnomnow.com or contact us at care@nomnomnow.com to learn more


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Mold in "Fresh" meal packs

I really wanted to love their fresh custom-packed meals but the quality is so unpredictable. One shipment looks like true frozen fresh ingredients, while another looks like indistinguishable chunks of 'something'. One order of the chicken meals is straight paste, while another order of the same chicken meal is chopped ingredients. More so, within 5 meal packs from 2 different shipments, I have found MOLD inside. This mold was present before thawing, meaning the manufacturing process is NOT fresh. A huge question about the manufacturing process and quality. Even packs that looked fresh must have also been spoiled because my dogs were throwing up and having severe diarrhea, which didn't stop until I completely took them off that shipment of Nomnom. And I know it's only the packs that are spoiled ingredients, because I had my dogs on NomNom for a year without any issue and was singing their praises until suddenly there has been a manufacturing change. I reached out to customer support when discovering the mold and they just gave me a discount for my next order, but I don't want a discount; I want quality food! I'd rather pay more money for quality food than this! Now I have an entire $400 worth of frozen packs in my freezer that I do not want to feed my dogs in fear of not knowing which are spoiled and whic are good.

15 September 2025
Unprompted review
Rated 5 out of 5 stars

Great product

Great product. My dog loves it, and his health has improved significantly since we switched to NOM NOM.

Highly reccommend.

11 July 2025
Rated 5 out of 5 stars

I knew when to expect the delivery and…

I knew when to expect the delivery and they checked up to see when the delivery looked like it might be delayed.
I changed the order a few weeks prior to the delivery and the order was correct with my changes when it arrived.

7 November 2025
Rated 4 out of 5 stars

Nom Nom is fantastic

Nom Nom is fantastic, my dogs love the food and it's conveniently packaged. The only issue I have had is with delivery. FedEx is not reliable and I've had several delayed deliveries and one that never arrived at all. I live in a Minneapolis suburb (so not in the middle of nowhere) and it's always stressful when the food is in transit.

17 October 2025
Rated 1 out of 5 stars

Dog allergic to their food, they kept my money.

Cancelled my order through their website and they still sent me food and kept my money and refused to give me anything back. Food hadn’t even shipped out and they said they refused and the next day they shipped it out. Now I have to throw out $152 of food I cancelled at the beginning of the month because my dog is allergic to it. but person I spoke with suggested just giving it to a neighbor.. can’t just give dogs new food.. not how it works.

22 October 2025
Rated 5 out of 5 stars

Less mess!

The food is the least “mushy” among the fresh food brands (I’ve tried 3 others for reference). I interpret this as less processed although I can’t be sure this is true, but definitely less messy dinners as our bulldog is a VERY messy eater :).
Customer support has been quick and friendly. I love all the fresh brands because I think they all have a great purpose, however Nom Nom is our fave so far!

17 October 2025
Rated 5 out of 5 stars

My puppy loves his food from NOM NOM.

My puppy loves his food from NOM NOM. I started giving him the variety pack at 7 months and he really liked it. I have used another highly rated dog brand but I like the look and texture of NOM NOM. it looks like real human food. We’re very happy with NOM NOM.

20 September 2025
Rated 5 out of 5 stars

My Corgi was a very fussy eater

My Corgi was a very fussy eater. I tried different brands of kibble before I switched to Nom Nom. What a difference. He absolutely loves it and can't wait to get his bowl every meal. Customer service is great and I like the support emails They send every week. Highly recommended for your pupper.

13 September 2025

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