The quality of the shoes is top! The Atals trainers are so comfortable and good-looking! Nice! But the customer service could be improved. 1. No contact number, only message. 2. leave a message, no on... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered the Atlas trainers and some shoe charms. I changed my mind on colour so sent them back. (I bought some in store the next day). The returns process was a lengthy process. Having to... See more
Company replied
Shopping online for my daughter's preferred shoes for Christmas. Realised they were very popular and pretty much sold out at the usual High Street retailers - online and in store. Nokwol had them in s... See more
Company replied
After my friend recommended this brand, I purchased a pair of beautiful shoes and they arrived quickly. Unfortunately they were a little too tight across the toe box for my very wide foot and I nee... See more
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Company details
Written by the company
Nokwol was founded by a family with over 40 years shoe experience who wanted to revolutionise the luxury footwear market by offering designer styled shoes in soft, luxury leathers. Our mission? To deliver the best design, best-fitting, softest luxury footwear you'll experience, whilst ensuring incredible value. Visit our flagship store at 13 Kings Road, Chelsea, London, or shop online at Nokwol.com for global shipping.
Contact info
13 Kings Road, Chelsea, SW3 4RP, London, United Kingdom
- info@nokwol.com
- nokwol.com
4.3
Excellent
177 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fabulous company and great prices
Fabulous company and great prices! Great communication and fast delivery, thank you so much, I am really happy with my new Birkenstocks! Highly recommend!! 💫
1 January 2026
Unprompted review
Reply from Nokwol
Thank you so much for your lovely feedback! 💫
We’re absolutely thrilled to hear that you’re happy with your new Birkenstocks and that everything—from pricing to communication and delivery—met your expectations. Your recommendation truly means the world to us.
We hope you enjoy wearing them, and we’d love to welcome you back again soon! 😊
Best,
The Nokwol Team
First Time Buyer!!
I ordered for the first time from Nokwol on Christmas Day. Although I expected delays, I had to contact customer service after new years because my delivery was stuck, they were very quick to communicate and keep me up to date and ensure me that everything was in order.
I finally received my new trainers and they did not disappoint! I love them so much, the charms make them so unique! Can’t wait to purchase more, the quality is insane for the price. Already eyeing up two more shoes 🥰
8 January 2026
Unprompted review
Reply from Nokwol
Thank you so much for taking the time to share such a lovely review — we truly appreciate it! 💛
We’re really glad we could support you through the post-holiday delays and keep you updated along the way. It means a lot to hear that our communication helped put your mind at ease. Even more so, we’re thrilled that your trainers arrived and lived up to expectations — the charms really do make them extra special! ✨
Hearing that you love the quality and are already eyeing your next pairs honestly makes our day. Thank you for trusting Nokwol for your first order, and we can’t wait to welcome you back again very soon 🥰
Best,
The Nokwol Team
RM Williams boots
Never heard of NOKWOL so was very sceptical of the name.
They had some H.M Willians boots at a far better price than anywhere else, again sceptical (to good to be true).
Checked Trust pilot and the reviews were outstanding so I bought for the boots. Arrived in great time and exactly what wanted.
Overall a great experience
28 December 2025
Unprompted review
Reply from Nokwol
Thank you so much for taking the time to share your experience with us — we truly appreciate it!
We completely understand the initial scepticism, and we’re so glad you decided to give us a try. It’s fantastic to hear that the H.M. Williams boots arrived quickly and exactly as expected, and that your experience matched what you’d hoped for after checking our reviews.
Your trust means a great deal to us, especially as a first-time customer, and we’re delighted we could deliver both on value and service. We hope to welcome you back again soon!
Best,
The Nokwol Team
NOKWOL GOLD
I had every intention of leaving a positive review after my experience with Nokwol. Then life admin. got in the way but here we go -
I had seen a few negative reviews about Nokwol so I was cautious but I still went ahead and bought the item (the Salomon XT6 - Nokwol had the lowest price on the entire internetsphere) anyway. What I experienced was an amazing service, speedy processing and unexpectedly rapid shipping. I have zero COMPLAINTS. Positive 5 star experience start to finish.
30 December 2025
Unprompted review
Reply from Nokwol
Thank you so much for sharing your experience! 💛
We’re thrilled to hear that your Salomon XT6 order went smoothly and that you were impressed with the speedy processing and shipping. It means a lot to know that we could deliver a 5-star experience from start to finish. We truly appreciate your support and hope to welcome you back for your next purchase soon!
Best,
The Nokwol Team
Ordered a pair of axel arigato trainers…
Ordered a pair of axel arigato trainers as they were on sale and cheaper then everywhere else. Sizes were in european sizes instead of uk and accidentally ordered the wrong size.
Soon found out that they don’t offer refunds and apparently can’t change orders after order has been placed but tried my luck anyways by emailing the store as well as messaging on instagram. Got a quick reply from both and NOKWOL confirmed they had swapped my size to the correct one.
Order came quickly and was really impressed with customer service here. Would order again, thank you.
17 December 2025
Unprompted review
Reply from Nokwol
Thank you so much for taking the time to share your experience — we really appreciate it!
We’re glad we could help get the sizing sorted for you quickly and that everything arrived smoothly. We know sizing can be tricky, especially with different regional standards, so it’s great to hear our team was able to step in and assist right away.
We’re delighted you were impressed with the service and your order, and we truly appreciate your kind words. We’d love to welcome you back again soon!
Best,
The Nokwol Team
Fabulous furry loafers
Fabulous fur lined loafer mules , fast delivery and good notifications . Very pleased with my purchase and would buy from you again
10 January 2026
Unprompted review
Reply from Nokwol
Thank you so much for your wonderful feedback! We’re thrilled to hear you’re loving the fur-lined loafer mules and that the delivery and updates met your expectations. It’s great to know you’re so pleased with your purchase.
We truly appreciate your support and would love to welcome you back again soon 💛
Best,
The Nokwol Team
All round good service
Easy order process, quick delivery and great product. No faults at all
1 December 2025
Unprompted review
Reply from Nokwol
Thank you so much for your lovely feedback! We’re delighted to hear that you found the ordering process easy, the delivery quick, and that you’re happy with your purchase. It truly means a lot to us.
We hope to welcome you back again very soon 💛
Best,
The Nokwol Team
Wrong shoes delivered.
Order #23016
Happy to report that Nokwol customer support team have been fantastic at resolving the issue below. Will certainly be looking to order shoes from Nokwol in the future. Mistakes happen. 5/5
Ordered shoes for a friend. The shoes delivered were not the shoes I ordered but nokwol have classified the order as completed.
3 days ago I requested that the correct shoes be dispatched and that I am happy to return the shoes which were wrongly delivered. No response yet.
15 January 2026
Unprompted review
Reply from Nokwol
We’re very sorry to hear about this mix-up and completely understand your frustration. Could you please provide your order number so we can locate your order and ensure the correct shoes are dispatched as soon as possible?
Best,
The Nokwol Team
W Demmi
I recently bought the Demmi sneakers in tan. They arrived super quickly and they are awesome. Super comfortable and stylish. I ordered a size 40.5. Having half sizes definitely helps a lot.Ieant them in a different colour now.
17 January 2026
Unprompted review
Reply from Nokwol
Thank you so much for your feedback! 💛
We’re delighted to hear that your Demmi sneakers arrived quickly and that you’re enjoying both the comfort and style. It’s great to know the half sizes worked well for you, and we hope you’ll find the perfect colour for your next pair soon!
Best,
The Nokwol Team
Amazing shop
Amazing shop! Nokwol on King’s Road has very good, reasonable prices and the shoes are extremely comfortable. It’s honestly the first time I’ve found shoes that are this comfortable for me and still look really nice. I’m so happy I discovered this place and I definitely recommend it.
10 January 2026
Unprompted review
Reply from Nokwol
Thank you so much for sharing your experience! 💛
We’re thrilled to hear that you found both comfort and style in our shoes, and that your visit to our King’s Road store was so positive. It means a lot to know you’d recommend us, and we can’t wait to welcome you back again soon!
Best,
The Nokwol Team
Great product and design with very easy buying process
Great product and design with very easy buying process on the web, the quality is very good.
12 December 2025
Unprompted review
Reply from Nokwol
Thank you so much for your lovely feedback! We’re really glad to hear you enjoyed the design, quality, and smooth online shopping experience. We truly appreciate your support and hope you enjoy your purchase for a long time to come.
Best,
The Nokwol Team
Really nice stuff at store and always…
Really nice stuff at store and always got my orders on time good prices too thank you Nokwol 👌🏼
13 January 2026
Unprompted review
Reply from Nokwol
Thank you so much for your kind words! We’re really happy to hear you’ve had great experiences both in-store and with your online orders. We truly appreciate your support and hope to welcome you back again soon 👌🏼
Best,
The Nokwol Team
Great fast service and excellent…
Great fast service and excellent quality!
4 January 2026
Unprompted review
Reply from Nokwol
Thank you so much for your kind feedback! We’re really pleased to hear you were happy with both the service and the quality. We truly appreciate your support and hope to see you again soon.
Best,
The Nokwol Team
Excellent Customer Service
Attention to customer in shop, and service while waiting for sizes, stood out. Super comfortable shoes.
29 December 2025
Unprompted review
Reply from Nokwol
Thank you so much for sharing your experience with us! We’re delighted to hear that the in-store attention and service stood out, and that you found the shoes super comfortable. Your feedback truly means a lot to our team, and we hope to welcome you back again soon.
Best,
The Nokwol Team
Amazing customer service
I bought some Salomons for before I went travelling. I was concerned if they would arrive in time so I contacted customer service and they were amazing, shoes arrived the next day after contacting them, I would really recommend!! Rare gem these days to find such great customer care and great item :)
5 January 2026
Unprompted review
Reply from Nokwol
Thank you so much for taking the time to share such a lovely review 🌟
We’re really glad we could help put your mind at ease before your travels and that your Salomons arrived in time. It means a lot to hear that our customer care made a difference — we truly try our best to support our customers whenever we can.
Wishing you an amazing trip, and thank you again for the recommendation and kind words. We hope to see you back at Nokwol again soon! 😊
Best,
The Nokwol Team
Great speedy service.
Shopping online for my daughter's preferred shoes for Christmas. Realised they were very popular and pretty much sold out at the usual High Street retailers - online and in store. Nokwol had them in stock online and we promptly ordered them. Extra discount for being first time customers is a great touch. Opted for standard delivery that arrived the next working day. Great service. Thanks!
15 December 2025
Unprompted review
Reply from Nokwol
Hello,
Thank you so much for sharing this — we’re thrilled to hear you had such a smooth and positive experience, especially with the fast delivery and easy purchase right when you needed it for your daughter’s gift. It’s stories like yours that make us smile and keep us motivated.
We really appreciate you choosing us and taking the time to let us know. If you ever need anything else, we’re here to help — and we can’t wait to welcome you back again soon.
Best,
The Nokwol Team
Order #23632
Order #23632
I purchased based on 48 hrs delivery. Really not happy with NOKWOL. As a First time customer the service has been extremely poor. Advised by email the product wasn't available, out of stock. I requested a refund only to be then told the trainers were in stock and would be dispatched 2nd Jan. This was only after I had ordered a further pair from another site as purchased for a gift. and have since been delivered within 24 Hours. Still no email from NOKWOL advising my order has been dispatched. I'm beginning to think it's a shame website. Thankfully i paid by credit card which provides some consumer protection
Customer service absolutely horrendous and I will never use NOKWOL again as a result. There's so much online retail companies and competition and customer service is critical to continuing successfully.
Very disappointed first and only purchase based on a poor purchase experience
2 January 2026
Unprompted review
Reply from Nokwol
We’re truly sorry to read about your experience and completely understand how disappointing this must have been — especially as a first-time customer and with the order intended as a gift.
This is certainly not the level of service we aim to provide, and we sincerely apologise for the conflicting stock updates, the delay, and the lack of clear communication regarding your dispatch. We understand how frustrating this would feel, particularly when delivery expectations were a key factor in your purchase decision.
We have now reached out to you directly via email regarding order #23632 so we can review this fully and work towards a resolution as quickly as possible. Please do check your inbox (and spam/junk folder just in case), and we’d really appreciate the opportunity to address this properly for you.
Thank you for taking the time to share your feedback — it’s taken seriously and helps us identify where we must do better.
Best,
The Nokwol Team
Great customer service
I made a purchase for the first time with Nokwol recently, and was offered 10% off because of this.
The discount didn’t come off the price I paid, which was considerable (£31), as it was a pair of RM Williams boots.
When I e-mailed the company, I expected a long drawn out wait for a reply, but their response was prompt and they rectified this immediately by re-imbursing me.
The boots were also very competitively priced, even
before discount, so I am delighted not only with the purchase but also with their customer service.
Will definitely use again.
25 December 2025
Unprompted review
Reply from Nokwol
Thank you so much for taking the time to share your experience — we truly appreciate it.
We’re really pleased we could resolve the discount issue promptly and that you were happy with how it was handled. It’s great to hear you found the RM Williams boots competitively priced and that the overall experience met your expectations, especially on your first order with us.
Your kind words about our customer service mean a lot to the team, and we’re delighted to hear you’ll be shopping with us again. We look forward to welcoming you back very soon.
Best,
The Nokwol Team
Excellent service
Excellent service, website is very user friendly, very quick delivery. I absolutely love my wedge boots. Looking forward to my next purchase. Thank you all very much. Merry Christmas.
11 December 2025
Unprompted review
Reply from Nokwol
Thank you so much for your lovely feedback! 🎄💛
We’re delighted to hear that you had a great experience, found the website easy to use, and received your order quickly. It’s wonderful to know you’re loving your wedge boots — great choice!
We truly appreciate your support and can’t wait to welcome you back for your next purchase. Wishing you a very Merry Christmas and a fantastic New Year! ✨
Best,
The Nokwol Team
Wasn’t going to buy
Wasn’t going to buy, was browsing. Shivauni (I have probably butchered that), actually sold me a different pair than I come in for! She is excellent and you are lucky.
19 December 2025
Unprompted review
Reply from Nokwol
Thank you so much for your kind words! 💛
We’re thrilled to hear that Shivauni was able to help you find the perfect pair — it’s always wonderful when our team can make such a positive difference in your shopping experience.
We truly appreciate your support and hope you enjoy your new shoes!
Best,
The Nokwol Team
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