The quality of the shoes is top! The Atals trainers are so comfortable and good-looking! Nice! But the customer service could be improved. 1. No contact number, only message. 2. leave a message, no on... See more
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Review summary
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I ordered the Atlas trainers and some shoe charms. I changed my mind on colour so sent them back. (I bought some in store the next day). The returns process was a lengthy process. Having to... See more
Company replied
Shopping online for my daughter's preferred shoes for Christmas. Realised they were very popular and pretty much sold out at the usual High Street retailers - online and in store. Nokwol had them in s... See more
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After my friend recommended this brand, I purchased a pair of beautiful shoes and they arrived quickly. Unfortunately they were a little too tight across the toe box for my very wide foot and I nee... See more
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Company details
Written by the company
Nokwol was founded by a family with over 40 years shoe experience who wanted to revolutionise the luxury footwear market by offering designer styled shoes in soft, luxury leathers. Our mission? To deliver the best design, best-fitting, softest luxury footwear you'll experience, whilst ensuring incredible value. Visit our flagship store at 13 Kings Road, Chelsea, London, or shop online at Nokwol.com for global shipping.
Contact info
13 Kings Road, Chelsea, SW3 4RP, London, United Kingdom
- info@nokwol.com
- nokwol.com
4.3
Excellent
177 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Returns nightmare, shoes are amazing!
I ordered the Atlas trainers and some shoe charms. I changed my mind on colour so sent them back. (I bought some in store the next day).
The returns process was a lengthy process. Having to take photos of each item and give a description, when it was a simple return and nothing wrong with the items.
The shoes however, speak for themselves. Possibly the most comfortable trainers I’ve ever worn. I couldn’t recommend them enough.
Giving a 4* due to my experience, otherwise it would be a 5.
11 March 2026
Unprompted review
Reply from Nokwol
Hello Victoria,
Thank you for taking the time to share your experience with us — we truly appreciate your honest feedback.
We’re very glad to hear how much you love the Atlas trainers and that they’ve been one of the most comfortable pairs you’ve worn. That’s exactly what we aim for with every design, so it means a lot to hear that. 😊
We’re also sorry to hear that the returns process felt lengthy. The photo verification step helps us ensure items are returned in their original condition and allows us to process returns and exchanges as smoothly as possible, but we completely understand that it can feel like an extra step when the return is straightforward. Your feedback is very valuable and helps us continue improving the experience for our customers.
Thank you again for your support and for choosing Nokwol — we hope you continue enjoying your trainers!
Best,
The Nokwol Team
Very happy with the quality of product
Good quality product and customer service
1 January 2026
Unprompted review
Reply from Nokwol
Hello Rose,
Thank you for your feedback. We’re glad to hear that you were happy with the quality of your shoes.
Regarding the suede protector, our records show that it was marked as delivered with your order. We had previously asked if you could check around the package and let us know if it was still missing, but we didn’t receive a response.
We have now sent a follow-up message to ensure this issue is resolved, so please check your email for our update and let us know if you need further assistance!
Best,
The Nokwol Team
Great loafers and service
Having tried many loafers, I was pleasantly surprised when the Athena loafers fit me; loafers tend to slip off at the back as I have quite narrow feet. I bought a size 4 and a 4.5, the 4.5 fit perfectly. The shoes are extremely comfortable and I have no problem wearing them all day. I had emailed the Nokwol support team as I wasn’t too sure on the returns process; the service was prompt and extremely professional, especially Oliver. Once they received my return, Oliver informed me straight away and issued my refund immediately. Highly recommend!
30 March 2026
Unprompted review
Reply from Nokwol
Thank you so much for your detailed and wonderful feedback! 💛
We’re delighted to hear that the Athena loafers fit you perfectly and that they’re comfortable enough to wear all day. It’s also fantastic to hear that Oliver and our support team were able to assist you promptly and professionally throughout the returns process.
We truly appreciate your recommendation and hope to welcome you back to Nokwol again soon!
Best,
The Nokwol Team
Although the customer service team are…
Although the customer service team are very helpful the returns procedure is very time consuming. I do not agree with having to send pictures of unworn items and the returns portal was not working for me so had to send approximately 10 emails to get the shoes exchanged. I think the shoes are nice and good quality but I would hesitate in purchasing again because of this.
12 March 2026
Unprompted review
Reply from Nokwol
Thank you for sharing your feedback. We truly appreciate you taking the time to let us know about your experience.
We’re glad to hear that our customer care team was able to assist you and that you’re happy with the quality of the shoes. That said, we’re very sorry to hear that the returns process felt time-consuming and that you experienced issues with the returns portal.
Your feedback is incredibly valuable to us, and we’re continuously working on improving our processes to make returns and exchanges smoother and more efficient for our customers. We truly appreciate your patience throughout the process and your comments will certainly be taken into consideration as we improve our systems.
Best,
The Nokwol Team. 💛
Reply from Nokwol
Thank you so much for your lovely feedback! 😊
We’re thrilled to hear that you love your shoes. It truly means a lot to our team to know they’re being enjoyed.
We hope you continue to enjoy wearing them, and we look forward to welcoming you back to Nokwol again soon! 💛
Best,
The Nokwol Team
Return
The products are nice and customer service is really fast, but there is no return process in place and the customer will have to deal with it on its own and at their own cost.
2 March 2026
Unprompted review
Reply from Nokwol
Thank you for sharing your feedback. We’re glad to hear that you’re happy with the products and our fast customer service. We also appreciate your note regarding the returns process — your comments are valuable and help us continue to improve the experience for all our customers.
Best,
The Nokwol Team
Fantastic Customer Support
Loved the shoes. Fantastic customer support, helped me sort shipping issues out and ensured I received the correct item. Would definitely recommend
11 March 2026
Unprompted review
Reply from Nokwol
Thank you so much for your lovely feedback! 💛
We’re delighted to hear that you loved the shoes and that our team was able to help resolve the shipping issue and ensure you received the correct item. Providing helpful and reliable support is always our priority.
We truly appreciate your recommendation and hope to welcome you back again soon!
Best,
The Nokwol Team
Love my sandals he
Love my sandals - well made, stylish and true to size.
11 March 2026
Unprompted review
Reply from Nokwol
Thank you so much for your lovely feedback! 💛
We’re thrilled to hear that you love your sandals and that the style, quality, and fit all met your expectations. We truly appreciate your support and hope you enjoy wearing them all season long.
Best,
The Nokwol Team
Refund
I had to return shoes as they were too small. After 2 weeks I emailed as I had not received a refund and customer service dealt with it straight away. They sorted my refund and kept communication open. I was very happy with their service.
6 March 2026
Unprompted review
Reply from Nokwol
Thank you so much for your kind feedback! 💛
We’re really glad we could assist and resolve the refund for you promptly. Keeping clear communication and making sure everything is sorted smoothly for our customers is always our priority.
We truly appreciate your patience and your lovely words about the service.
Best,
The Nokwol Team
Great quality shoes and customer…
Great quality shoes and customer service. I had a query and reached out to the team on social media and they responded straight away to help. Thank you! ☺️
8 March 2026
Unprompted review
Reply from Nokwol
Thank you so much for your kind feedback! ☺️
We’re delighted to hear that you’re happy with the quality of your shoes and that our team was able to assist you quickly when you reached out on social media. Providing helpful and responsive support is always our priority.
We truly appreciate your support and hope to welcome you back again soon!
Best,
The Nokwol Team
Very friendly and helpful staff😃
Very friendly and helpful staff😃. They go out of their way to help. I highly recommend them. 🥰
5 March 2026
Unprompted review
Reply from Nokwol
Thank you so much for your kind words! 😃
We’re delighted to hear that our team was friendly and helpful, and that you felt well looked after. Going the extra mile for our customers is always our goal, so your feedback truly means a lot to us.
Thank you for the recommendation — we hope to welcome you back again soon! 🥰
Best,
The Nokwol Team
Lovely shoes
Lovely shoes
Great colour , soft leather
Gorgeous
Fast postage
3 February 2026
Unprompted review
Reply from Nokwol
Thank you so much for your lovely feedback! 💛
We’re so happy to hear that you love the shoes — the colour, soft leather, and overall style are some of our favourite details too. It’s also great to know that your order arrived quickly.
We truly appreciate your support and hope you enjoy wearing your new pair!
Best,
The Nokwol Team
Super fast shipping
Super fast shipping. Shoes are super fun/ comfortable. Get compliments every time I wear them!
6 February 2026
Unprompted review
Reply from Nokwol
Thank you so much for your amazing feedback!
We’re so happy to hear your shoes arrived quickly and that you’re loving how fun and comfortable they are. Getting compliments every time you wear them is exactly what we love to hear!
We truly appreciate your support and hope to see you back again soon.
Best,
The Nokwol Team
Stunning brown suede loafers
Ordered the most beautiful pair of chocolate brown suede loafers. The Nokwol team ensured they arrived in time for what I needed and they’re the most comfiest shoes ever and made to the highest quality. I’m thinking I now need to buy myself a lighter coloured pair for summer!
24 February 2026
Unprompted review
Reply from Nokwol
Thank you so much for your lovely feedback!
We’re thrilled to hear your chocolate brown suede loafers arrived right on time and that you’re loving the comfort and quality — that’s exactly the experience we hope to create for every order. 🤎
A lighter pair for summer sounds like a perfect choice… we’ll be ready when you are!
Best,
The Nokwol Team
I ordered the Tammy shoes the pictures…
I ordered the Tammy shoes the pictures don’t do them justice! They are stunning and the quality is amazing. I hope next fall/winter you bring the Toby shoes back x
11 February 2026
Unprompted review
Reply from Nokwol
Thank you so much for your wonderful feedback!
We’re so happy to hear that you love your Tammy shoes and that they exceeded your expectations in both look and quality — that truly means a lot to us.
We also really appreciate your interest in the Toby shoes. We’ll be sure to pass this along to our team as we plan future collections for fall/winter.
Best,
The Nokwol Team
Love my Atlas Tan Suede sneakers and…
Love my Atlas Tan Suede sneakers and charms. So easy to wear with whatever I choose. Impressed with the swift delivery too.
24 January 2026
Unprompted review
Reply from Nokwol
Thank you so much for your lovely feedback!
We’re thrilled to hear that you love your Atlas Tan Suede sneakers and charms and that they’ve been so easy to style. It’s also great to know the delivery reached you swiftly.
We truly appreciate your support and hope you continue enjoying your pair!
Best,
The Nokwol Team
These trainers are truly fantastic…
These trainers are truly fantastic quality and look great they are super comfortable and true to size I would argue they are better than some designer trainers that cost 5x the price highly recommend
10 February 2026
Unprompted review
Reply from Nokwol
Thank you so much for your wonderful feedback!
We’re absolutely delighted to hear that you love the quality, comfort, and fit of your trainers. It means a lot to us that you feel they rival designer brands — that’s exactly what we aim for.
We truly appreciate your support and recommendation, and we can’t wait to welcome you back again soon.
Best,
The Nokwol Team
Order #22907 stay away ordered a pair…
Order #22907 stay away ordered a pair of uggs and was sent the wrong size sent them back for an exchange they were received and never sent an exchange back with no update or anything absolute SCAM
28 January 2026
Unprompted review
Reply from Nokwol
We’re really sorry to hear about your experience and understand how frustrating this must have been.
We’d like to reassure you that this is absolutely not our intention. We’ve already reached out to you directly via email regarding order #22907 to clarify the status of your exchange and to resolve this as quickly as possible.
Please do check your inbox (and spam folder just in case), and we’ll make sure this is followed up and brought to a proper resolution.
Thank you for raising this with us — we truly appreciate the chance to put things right.
Best,
The Nokwol Team
Excellent service
Excellent service, fast delivery and gorgeous shoes. First time shopping at Nokwol but won’t be the last!
10 January 2026
Unprompted review
Reply from Nokwol
Thank you so much for your lovely feedback! ✨
We’re thrilled to hear you enjoyed the service, delivery, and your new shoes. We can’t wait to welcome you back for your next purchase!
Best,
The Nokwol Team
Poor quality shoes
Poor quality shoes. First pair I had lasted a month and ripped. Replacement pair lasted 2 months and fell apart. Overpriced expensive shoes that last 2 months due to the poor quality of them- spend your money elsewhere. Not sustainable at all, don’t know how they feel 2 months is a good lifetime for a lightly worn shoe!
27 January 2026
Unprompted review
Reply from Nokwol
Thank you for taking the time to share your review. We completely understand your frustration and truly wish the experience had been better. We want to assure you that we tried our very best to resolve the situation and reviewed your case thoroughly, as mentioned in our previous email.
We genuinely appreciate your feedback, as it helps us continue to improve our products and service for all our customers.
Best,
The Nokwol Team
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