Noir & Blanc Reviews 138

Noir & Blanc sent me a damaged purse. When I contacted them to return it, they had me send pictures of the damaged purse and then told me I had to ship it to China in order to get the refund even though the item shipped from NYC. After I questioned the logic of me incurring additional cost for their mistake, they told me they would refund me 40% of the purchase price if I did not want to ship it to China. I accepted the offer and they told me they processed the refund. I never got the refund and they are no longer responding to my email requests to get it.

I received the wrong bag and am still waiting for a return label for this item that was meant as a birthday gift for someone else.

Excellent quality and price. Speedy delivery.

I love this bag, I have it in whit wand wanted a fall color. The taupe is perfect.
The leather is nice quality and buttery soft. I like that it holds my phone in the outside zipper pouch, along with a couple of lipsticks and the inside holds wallet, sunglasses and other miscellaneous items. I also like that the strap is adjustable so it can be used as a crossbody for travel, or just over your shoulder. It seems to go with everything and I find that I don't have to change to another bag when I go out.

Beautiful purse with many compartments. Will love using it for travel and everyday.

As a company you perform very well.l can't say the same for your delivery service ,my parcel has been on the way since the 9th it's now the 13th and still no parcel.Please look into this for me.

NO PURSE YET?????? WHERE IS IT??????

I loved the bag. But the wider strap was not what I ordered. I wanted the chevron style strap. Kinda disappointing when you receive something different.

I originaly purchased this purse because I'll be traveling in Europe and wanted something that wasn't too big and could fit all my essentials when out and about for a day and be okay in the rain. Well, the moment I got it, I decided this is my new everyday purse - I love it!! It fits everything I need - a small wallet, my reading glasses, phone, lipstick/chapstick, 8oz water bottle, packable shopping bag and still had room for little odds and ends like mints, kleenex, pen and all my receipts. Zippers are easy to open one-handed, it looks beautiful, the lining is tacked down inside and everything is well made. Leather is nice. It seems like a perfect dupe for another much more expensive brand, and yet I can't imagine the other brand being much nicer than this is. Love it, love it, love it! I see that the negative reviews seem to only focus on the return process, but the product itself is genuinely great and I received it super fast in the mail.

This company promises "fast and easy" returns but doesn't tell you that 1) you will have to jump through several hoops in order to get anyone to respond to your return request with a shipping address; and 2) you will need to send your return to an address in China, NOT the US address posted on the website or the one used to send the bag to you. This means shipping the return costs more than the item itself, which has the desired effect of making you not do it.

ETA: 7 months later, the company has replied here without providing any contact information nor offering any resolution. More scammy behaviour.

ETA2: Order 9721, also sent via email.

ETA3: Final update. After posting here that they are willing to help, once I sent the details of my issue to the email they provided, the response was that the return window had closed to so there was nothing they could do. Given that I originally requested to make a return the **same day** I received my order (in August, 2025), it's pretty clear that the offer of help on this site is just their way of trying to minimise the impact of so many well-justified one-star reviews.

Very sketch company. I ordered a bag and found another one I liked better. Even though their website says the company is based in Wyoming, I was directed to return my bag to China. I sent the company a message on Facebook that was never responded to. I don't trust that if I spend the money to return this to China that I will get my money back.