Russell Hobbs Reviews 

119 years since the first electric toaster was invented and heaven knows how many people graduating from design courses over the decades, but Russell Hobbs still manages to give us a toaster featuring a black control knob with a black line etched into it and black numbers on the toaster's side where the black control knob's black reflection provides a perfectly black background for you to try to read the numbers against.

Purchased a microwave in August. Last week I placed 2 plates in to heat up. After 5 seconds the actual microwave ring had caught fire. Contacted the lady at Customer service who was extremely rude and unhelpful. Basically told me you shouldn’t reheating food and said there was nothing they could do and I need to purchase a new Microwave. If I had popped out of the room the whole machine would have caught fire and caused a huge issue. Both services I contacted were extremely rude and utterly useless. Never buying an appliance from Russell hobbs again!

I purchased the RHMM701R microwave at the beginning of this year to replace my old one ( not a Russell Hobs) which I donated to charity. I thought I would achieve my morning routine of simply heating ready-made porridge pots and rice pudding with the least bother and no mess. Alarmingly, the microwave started "bumping" and the porridge/rice pudding jumped out of its pot making a mess. I was informed by their tech team that it was because it was a milk-based product.
My experience of Russel Hobbs is very similar to many others who have posted on Trustpilot. Endless emails to customer services describing the problem with photos attached. Eventually, I was emailed by the Customer Engagement Escalations Advisor WOW. She was very rude and basically “fobbed me off”
I did not expect such treatment from a once reputable, reliable company. I will never buy one of their products again.

I used my new stick blender from amazon for the first time and it melted and snapped in half. I contacted russell hobbs as instructed by amazon (where I bought it from). I provided all information required on the form plus photos of the now unusable blender. I had one email response from them asking for all of the information again. So I sent the receipt, photos, explanation and all of the model numbers ect. Just to be completely ignored! I was cut off on live chat, and had all correspondence completely ignored by customer service. I even sent another email asking if they needed anything else. I'm appalled. There's absolutely no excuse for such disregard for customers when there's a genuine fault with an item. I will, not be trusting this brand again. Faults are fair enough but to go out of your way to completely ignore your customers when there's an issue is just bad business.

Purchased several RH kettles all fail just at the end of the warranty. Last one I bought I registered on their website for a so called extended warranty. Now this kettle has also failed sent in receipt as requested but no reply back from them. Filled out complaint form on website also ignored. Will never buy a RH product again. They just don’t care.

I'm in Tesco walking pass Russel hobbs iron, after my Russel hobbs steam tank iron packed up and the spear Russel hobb hand iron just stopped working within 9 month, I am now turning to alternatives not everything that glitter is gold.

I bought the Steam & Clean RHSM1101-G Steam Mop. The first few times I used it I was quite impressed, but the it randomly made a popping noise and literally bits flew off it. I found the bits which turned out to be buttons which hold it together, and springs. I tried to fix it, and use it again, but this time the whole casing fell apart beyond repair. I tried to contact Russell Hobbs to advise them, using a contact form on their site, but never had a response. I've now thrown it away. Daylight robbery! I think its worth paying a bit extra for something that will last longer than 4-5 uses and you're then less likely to sustain injury too!

Over the past several years we've had 3x RH kettles & they've all failed either within or just after the guarantee expired. Last one was an expensive 'designer' Emma Bridgewater (23907) which failed within the 3yr extended warranty period, but Russell Hobbs refused to honour it.
Also had a travel kettle (23840) which again failed under warranty. That was replaced... but then the replacement also failed with the same fault!
I would NOT recommend anyone purchase a RH product & we certainly will never buy another again.
Cheap 'assembled in China' rubbish that won't last.

Russell Hobbs 24020-56 Adventure Thermal Brushed - Filterkoffiezetapparaat - Thermoskan
Eerst ging koffie zetten prima, maar sinds een week maar hij heel veel lawaai en er komt heel veel damp vrij. De koffie wordt ook te heet en smaakt een beetje bitter.
Nu kan ie retour voor raparatie, maar dan kan ik een tijd géén koffie zetten. Handig? Nou echt niet.
Ik wil gewoon mijn geld terug van Bol.com

After RH payment system went horribly wrong, as indicated in the body of my communication with them as shown herewith, and many e-mails later and before, I have given them considerable time to 'put things right' but guess what? NOTHING!!

Dear Andreea M

Thank you for your response to my e-mail. You are correct in your assumption that I would be unhappy with your decision! I am manifestly not at all happy! Unfortunately you appear to have been unable to grasp or understand the root reason for my having to complain to you. You appear to believe the reason to be associated with the price of the fryer which it emphatically is not!! The root cause of my complaint is the unacceptable time taken for me to expedite payment for the item as a result of your faulty, flawed and unacceptable on-line systems. The payment process worked not at all and your on-line contact form is also unusable. My three attempts to pay resulted in me wasting three plus hours in addition to me losing another two plus hours trying to use your contact form, again three times simply to be told ‘there has been an error - contact the organisation from whom you purchased the item’ – this of course being YOURSELVES!!

It is clear that you do not take the trouble to fully read what the hapless customer communicates to you! My on-line experience plus a lengthy period on the telephone resulted in me wasting a total of circa seven hours and forty minutes, not to mention another hour or so producing this e-mail, - totally unacceptable. I considered that a compensatory goodwill payment of between £25 and £50 to be an appropriate gesture from yourselves in these circumstances?

Russell Hobbs has a very poor customer service reputation (see your Trustpilot reviews et al) treating your customer base as a merely exploitable biomass. You should be treating your customers as you yourselves would like to be treated in similar circumstances – any group, company, business or individual who fails in their moral duty and responsibility to others is unlikely to succeed and ultimately to fail. In view of the foregoing I trust that you will reconsider your decision and deal with me in a generous and propitious manner.

I have avoided the urge to post this wholly unfortunate affair on Trustpilot and to provide you with the opportunity to deal with me with empathy, humanity and moral sensibility. Am I really required to communicate directly with your CEO (Shaun Richee) that this matter may be resolved to my satisfaction?

Kind regards

Richard.

From: Richard A Merriman

Russel Hobbs chat line does not respond.

I had a Russell Hobbs Kettle Black Matt, given to me as a Kris Krindle Present last year that was starting to peel. On contacting Russel Hobbs support Team Member I was asked to supply Details and Photo of Kettle .I had fantastic service From your Staff Member "Anna" Via emails. It says a lot for Russell Hobbs And Spectrum Brands Australia . I would have no hesitation in purchasing products or recommending their service

STILL WAITING FOR MY HOB TO BE FIXED. AS ADVERTISED IN THE PRESS IT IS DANGEROUS AND COULD CATCH FIRE OR RELEASE CARBON MONOXIDE.
STILL WAITING 3 APPOINTMENTS CANCELLED.
STILL WAITING FOR CALL BACKS FROM CLAIRE AND Bhavisha Bhudia HER MANAGER.
CALL ME TO RESOLVE MY DANGEROUS HOB.
I WILL TAKE THIS FURTHER.

Complaint dealt with speedily and courteously, and a replacement kettle is on the way.

awful company
Fridge has never worked properly and is also rusty and all the shelves have broken. they spend weeks going to and fro with messages, probably in the hope the warranty runs out and then just blame you for everything and say it must be your fault. Apparently having a fridge in your kitchen in your house and using it is not how you are supposed to use them! An absolute joke!

My complaint was dealt with speedily and the company were very courteous. My kettle was still in warranty and l received a new part very quickly

Purchased a Russell Hobbs iron ( higher end one) Just before Debenhams closed down and bearing in mind it only gets used once a week. I went to use it 2 weeks ago and it gave me a bad electric shock. I contacted the customer service, not helpful at all. They asked me either to choose something else with a discount or send it back at a cost to myself.
I gave them all my details including address for absolutely nothing!
Unhelpful, useless, and disappointing so won’t be buying Russell Hobbs after being loyal for over 20 years with small kitchen appliances.
NB…. Even with the supposed discount other retailers are still cheaper.

I bought the Russell Hobbs Worcester Kettle, during lockdown, via Argos in June 2020
I came with a 2 year guarantee and an extended one year guarantee if I registered the product online within a certain period.
I wasn't given a receipt for the kettle because paper receipts weren't being handed out at that time due to Covid restrictions.
Anyway. The kettle hasn't stood up to average usage.
The in spout filter kept falling out so that became redundant after a couple of months.
The mechanism which opens the the kettle lid and keeps it upright whilst it is being filled has also broken within the last 8 months; problematic when trying to refill the kettle when it is still hot.
Within the last month, the on/off switch also just broke off.
At this point, I contacted Russell Hobbs customer service, approximately 3 weeks ago, via email, to explain the situation and just asking if the guarantee still stood. I recieved no response at all. Even a ' sorry no' would have been better than no response.
I bought this kettle because Russell Hobbs is supposed to be a trusted brand.
I really don't think that this kettle holds up to that reputation. It wasn't the cheapest option.
The customer service certainly doesn't hold up to the company reputation.
I will buy elsewhere in future

I contacted Russell Hobbs when my kettle went faulty. After I submitted details of the fault with photos customer service very quickly came back to me to inform that the same model kettle was no longer available and offered me to choose another kettle from their catalogue within a certain price range (which happened to be higher). The kettle Of my choice arrived very quickly to my delight.
Excellent customer service both in communication and action. Thank you Russell Hobbs

I am pleased to update this review and say that Russel Hobbs have contacted us to offer a free replacement and an apology.

We were bought a kettle & toaster in December 2020, as Christmas present, both were chrome and copper panelled.

In less than 3 years the copper coating on the kettle body has bubbled and come away from the body of the kettle.

I sent Russell Hobbs parent company Spectrum Brands a lovely message, with photographic evidence.

Sadly I received an email saying that it was probably my fault due to sun damage or from an external heat damage. I pointed out it wasn’t in the sunlight, nor near an external heat source, and only had low usage, as it is in a 2 person household with a coffee machine so not used often.

Several emails later they have refused to take any responsibility and have just offered me discount if I buy a new one!

I am so disappointed that the quality I expected from Russell Hobbs and Spectrum Brands has been lacking, in both product and service.

It’s so sad that a company buys a reputable brand to then let the standards dwindle as Spectrum Brands clearly has here.

Should a high quality product really be so badly spoiled after such low usage?