Nixplay Reviews 

Joe responded very quickly and solved my problem.

JD was so helpful and very quick to respond!

I had a quick chat and my problem was solved. Very pleased!!!

I am new to Nixplay and Joe has been great helping me with my questions as I moved through set up!
I’m so happy to have my photos in my new frame!
Hh

They solved my issue with the frame not pairing…thanks!

I was gifted a frame a few years ago, and we watch it nearly every day. Recently, I went to add more photos and discovered that my access had been cut off. I'm not sure what happened, but I reached out to customer service for assistance, and JD was quick to respond and found a solution for my problem.

Customer service, JD, was really helpful in troubleshooting our issues.

Lou from the help desk was extremely helpful! And quick to answer! I'm so happy I know what to do now!

Focussed Support, straight to the Point. Very much appreciated.

Joe, saved the day!!!! My Nixplay pictures were archived considering I didnt log in since 2022. After the restore, my pictures were not displaying. However, Joe investigated and resolved the problem. Thanks so much for the excellent responsiveness and service. Well done Joe and the rest of the Nixplay team.

Maris did an outstanding job working me through an issue I was having. Her responses were timely and detailed.
I’m a very satisfied with the customer service in general and specifically with Maris.
Thank you and Kudos!

Prompt response - didn’t feel like a robot reply - and fixed my issue. Thanks, joe!

The Nixplay Team was quick to response with clear directions to fix my issue. Thank you so much!

I am genuinely shocked at the positive reviews about Nixplay. I like the frame and have had it for about 3 years. I paid for the premium subscription for $29 when they started the paid program. I received some confusing messages when the year ran out and they claimed that my credit card didn’t work to resubscribe so they’ve cancelled my account, but I can reactivate my account for $39/ year. I have reached out to the company 6 times now for support since their first message and I get zero response. I reached out also through LinkedIn and even went as far to copy the CEO! Still no reply. I think this was a scammy way to increase their price without transparency. They give the impression they do not care about their customers at all. I would never recommend them.

Far above and beyond 90% of companies out there when it comes to customer service and warranty support. Even though all communication was via chat and/or email ... I could absolutely sense the kindness and desire to help coming through the screen from both Martin and Cy. Top notch!!!

Maris was wonderful!!! Very patient and helped me try several different things to get my frame to work.

After making several errors in subscriptions, Par untangled the mess I had made in such a kind and efficient manner. I was very frustrated without getting through via phone - the live chat was extremely easy to get the problem fixed. Thanks! Par deserves a pat on the back for being so helpful. I have 4 frames in my family and we enjoy them very much.

very wonderful help by the nixplay team, now all runs very well

I was having trouble with my Nixplay since we had to change Wi-Fi provider. I received a quick response from JD with clear instructions and was able to get my pictures again.

I wanted to share albums on my Nixplay with my brother in another city. With the help of.Marus, all transferred successfully to his new Nixplay.frame. Thanks for the help!