Nixplay Reviews 

I wanted to share albums on my Nixplay with my brother in another city. With the help of.Marus, all transferred successfully to his new Nixplay.frame. Thanks for the help!

It was timely and effective. From feeling desperate about not being able to solve my issue, I came to find competent, friendly help. I was a bit skeptical at first re solving my issue via email; however, it proved to be effective as all was solved within the promised deadline.

The customer service is amazing. I had my issue resolved immediately.

Fast friendly and thorough

I bought a Nixplay frame at a church yard sale and was excited to set it up. Unfortunately, I found that it was connected to an account and it would have to be removed from that account before I could continue. Because I didn't know who the frame belonged to before I bought it, I couldn't remove it from the account, so I emailed Nixplay support for help. I received an immediate reply stating that since it was the weekend, support was closed, but they would get back with me as soon as possible. On Monday I received an email from JD, asking for some additional information. Once I provided it, he removed my frame from its previous account & I'm up and running! Support was quick and professional!

Always helpful and excellent. Thank you

I needed help eliminating the volume on my frame. Maris was extremely helpful, patient and knowledgeable. My issue was resolved quickly! Thank you so much!!

I had trouble with my disconnection and with the product support; they emailed me throughout the process til I was satisfied with the connection. Much appreciated with Par ( customer service rep).

Maris responded to my email and took prompt action to correct a bad shipping address I mistakenly provided. She then followed up with me twice to ensure it was delivered, and that the recipient was happy with it. I was quite pleased!

I had some questions about their 10.1" digital picture frame before I purchased. Martin got back to me with complete answers in a matter of hours. I plan to purchase a frame once it's back in stock. If their frame compares to their customer service, it'll be a great product.

JD answered my emails promptly with step by step instructions to resolve my problems. Great customer service!

Had a technical issue and the customer service from Par was exceptional! Gave me step by step directions and checked back to make sure all was working! Excellent customer service!!

Frame has been working fine until they decided to make you pay to use it. As soon as I paid for a subscription the frame stopped working. Customer Service says it's out of warranty and I need to buy a new one. Trying to get my money back for my subscription. We'll see if they refund me.

Their customer service couldn't be any faster or effective!

This is the first time I have had to deal with Nixplay with an after sales issue.
We have a photoframe that used to belonged to my mother, who has since passed away. We were looking to perform a factory reset and sell the frame.
The problem is it was logged in with my mothers details, and still had photos she wanted on it, and the login details I had, where no longer recognised as being valid, this is where I emailed my issue, and was lucky enough to receive a reply from Martin, one of the customer care team.
The professionalism, apathy, genuine care and ability to help out shone through.
I had multiple emails back and forth with Martin, who was able to help and carry out exactly what I was hoping, without jumping through hoops or being passed between multiple people or departments.

I cannot say enough how grateful I am, and believe this type of after care is rare these days.

JD was very prompt in replying to my concerns I was very impressed with JD’s commitment to trying to resolve the issues that I had as having with my Nixplay App. Kathleen

Very helpful troubleshooting my issue. Just wish the frequency could have been more than one email reply per day.

I purchased a Lola for a family member who recently passed away. I contacted Nixplay customer service for assistance in reprogramming our Lola since we could not access the previous account. Lou with Nixplay customer service was extremely helpful and got our Lola back up and running. Lou even followed up with me after our initial communication to ensure our Lola was working properly. We LOVE our original Nixplay and can continue loving our Lola. Lou was wonerful!