Nixplay Reviews 

I was able to communicate with an actual person (Maris!) who was patient and thorough as we resolved the issue(s) on my 90 year old mother’s NixPlay frame. Maris followed up with me after each email to make sure I was able to resolve the problem. Customer service was A+!

Martin knew exactly what to do and it fixed the problem of locked pictures when I had plenty of storage.

THANKS so much Martin, you made my day.

Nixplay frame hardware is OK, it's software needs to be rewritten. Various models with the latest software upgrades constantly freeze and need to be restarted daily. The frame is not tolerant of a corrupted photo or video. It just freezes. Tech support was no help.

Response to my problem was fast and accurate. I am very pleased with the support!

I love the Nixplay frame that I bought as a gift for my son. I specifically wanted to upload videos from my grandson's childhood, and I needed help with preparing the videos for the frame. I emailed customer support, and Maris answered promptly, giving me the information I needed. Her support was phenomenal! I will be buying more Nixplay frames because of it.

They got back to me right away and resolved my problem

When I registered my Nixplay frame I stupidly put in an incorrect email address consequently when I needed to access my account I couldn’t! Email to Nixplay to explain my problem and in less than 24 hours it was problem solved. So easily I couldn’t believe it. Thank you JD you were excellent
Janice

I have had the best customer service experience with Nixplay. When I reach out to their Facebook page and message them, I get a response right away or in one case it was a Sunday evening and I got a response the next morning. They have been very helpful. Today I had Par assist me and they stayed on the chat to ensure that the instructions I received worked for me. Above and beyond customer service!! I’m very thankful for the help and for making my life easier. Thank you!

Par in customer service was great! Helped fix my frame in minutes! Cannot reccomend them enough! Great support!

Martin at Nixplay digital picture frames was extremely helpful, provided top-tier customer service. Some of the Nix digital frames have a simple screw-in "kickstand" on the back of the units, so they stand up on a shelf or desk. We lost the props/kickstands for three digital frames in a recent move. I wrote to customer support to inquire how much it would cost for replacements. Martin replied they would send me FREE replacements, if I provided details about which models/sizes I needed them for. Smaller frames have smaller kickstands.

WOW, I hadn't expected that! I just wanted to make sure that I wasn't going to pay an exorbitant amount to replace about 10 grams (each) of molded plastic for used, maybe even now "vintage" frames that are probably not worth but about $20 each. They must be at least 8 10 years old, been functioning daily ever since I bought them. Nix is the best and most reliable digital photo frame I have ever owned - and I have had one brand or another for maybe 30 years. Some Brands did not last more than a year or two. I have a huge 18-inch diagonal measure Nix - my first Nix purchase - that has been plugged in for 16 years and still going strong. 

What an unexpected response from customer service! 
I didn't know there were any companies left, that would provide a FREE replacement for ANYTHING - even for just a small piece of plastic like these! I don't think you'll find a better-built, longer-lasting digital photo frame then a Nix. I also don't think you'll find a customer service department ANYWHERE that offers free replacement parts - for ANY type of small appliance. Ultimately though, my frames are too old and nix no longer stocks those frame props. : (

A customer for life anyway, David Z.

Very helpful customer service.

Martin was quick to responsed and offered easy to follow instructions.

fast response, solved the issue

Fantastic service from Nixplay. This company obviously understands what customer care really means. I made three calls and spoke to Par every time. Each time he provided advice to put things right. His responses were genuine, friendly and informative. My issue was dealt with immediately and was soon resolved. Excellent service all round - true customer service. If I was not retired I’d apply for a job!

I’m not very tech literate so needed help when my nixplay got discontinued briefly but when reconnected it showed the wrong time and I didn’t know how to reset the clock. I emailed the helpline and got a quick reply from Joe with comprehensive instructions, which even I could follow, and it’s all fixed now. I’m very impressed with the service and eternally grateful to Joe.
Rosebud

CY took it personal to make sure that I got a satisfactory treatment from Nixplay. The stand of my Nixplay device stopped working and he was generous in replacing the stand at no cost. I really appreciate CY and will definitely buy Nixplay products again.

Really fast at dealing with my problems, Thank You….

I was extremely pleased with the tech support I received from Martin at Nixplay. Within just a few short emails and answering a couple of quick questions, we were able to sort out the issues and get our Nixplay display back up and running. I'm extremely happy with the results—highly recommended! Thanks again, Martin!

Maris was a great associate who helped me so much. Highly reccomend

Lou did a great job of helping me to reset my mom's frame so my daughter could use it after my mom passed. Very appreciated!