Nixplay Reviews 

Many questions regarding steps to take in the process of figuring out what wasn’t right. There were several emails back and forth as together the issue was resolved- feedback on steps to take, I would do them, and so forth until all aspects were resolved.
We really enjoy being able to see pictures from many different albums-trips taken, family gatherings and through the years albums of our children.
Thank you Nixplay!

Par responded with multiple ways to solve my issue and I was able to make the changes quickly following his instructions.

Maris responded to me quickly and stayed in touch throughout the process of troubleshooting my nixplay. Outstanding customer service.

I had to contact customer support for a question I couldn’t find an answer to - customer support responded quickly and answered my question 👍

Nixplay is a wonderful product. I love the ease of loading photos on to the frame. I have also purchased this item as a gift on a few occasions.

I had excellent service from Par.
Par was able to solve my problem and tell me exactly what to do to make my nixplay photo unit work.
I really appreciate the the service i received.
Glynn Carlyle

Whenever I have a question or issue, NIXPLAY is always available! Thank you

Cy at nixplay worked with me trying to resolve the problem I was having with my Nixplay. I appreciate his diligence, unfortunately my problem couldn’t be resolved.
I had only had my nixplay for less than a year and Nixplay graciously replaced it with a new one.
Thank you Cy and Nixplay
Pam

I love the Nixplay frame that I gave my mom as a gift. We have had a great time adding pictures of our travels together. Recently, my mom passed, and I wanted to still use the frame. I reached out to customer service and right away I heard from Maris. She helped right away to allow me to create a new account using the same frame. Now, I am able to receive current pics for the frame. She was wonderful, polite, and timely in helping me to fix and reset the frame. Thank you, Maris. You are the best!!

Replied quickly to inquiry, resolved

Martin solved my problem and then followed up to make sure my frame was continuing to operate properly/wonderful customer service!

I have a very old NIX digital frame that is a bit picky about which file types it will allow. Nixplay Customer Service senior tech support Maris stuck with me over a period of time until we -- with a major effort by Maris -- got the problem solved. Thank you!

We needed a new adapter for our Nixplay (the existing one broke in half). Martin with the Nixplay support team was helpful and reassuring. We would highly recommend this company for their attention to customer queries and needs.

Worst support I have ever had the displeasure of experiencing.
Had (and still have) issues with my device, contacted support. Slow to respond but eventually got my problem across, but no help given other than wanting name and address.
I said I wasn't comfortable with this but they assured me it was needed to elevate to their tech support.

I gave it to them, and have been ghosted ever since. other than a few replies asking if I need further assistance.

Ignored subsequent emails from me. So I now own an expensive paperweight.

Highly suggest going to alternative that actually do support customers.

JD helped me gain access to a dormant account that held over 600 cherished memories that otherwise would have been lost forever!

Have had Nixplay for several years. A couple years ago they added a fee, which was a definite bait and switch tactic. Now the player goes black and skips pictures until I unplug it and plug it back in. Would not recommend.

It took a while to be able to fix it because I had to order parts for it. They were so gracious and stayed with me through all of it until it was finally fixed. I love my frame and recommended highly.

Been using and loving our Nixplay for years and recently ran into a little glitch, adding photos to an album… Upon emailing NIXPLAY within 24 hours, I received a detailed response complete with step-by-step instructions and the reassurance I needed that I would not lose all my previously saved pictures. JOE was fantastic responding numerous times, reassuring, and reviewing all instructions.… demonstrating so much patience and knowledge!

Solved the problem and did a follow up with me!

I was able to communicate with an actual person (Maris!) who was patient and thorough as we resolved the issue(s) on my 90 year old mother’s NixPlay frame. Maris followed up with me after each email to make sure I was able to resolve the problem. Customer service was A+!