Nivara London Reviews 

56
•
TrustScore 2.5 out of 5

2.5

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Rated 1 out of 5 stars

Tried to cancel an order within 20 minutes of ordering and couldn’t. No one responds. Fraudulent company. Do not buy from them. Having to file a dispute with my credit card now.

Rated 3 out of 5 stars

The gilet itself is great & changing the size from M to XL was sensible (I dread to think how small an actual medium size jacket would be. On the down side delivery was very slow & I was beginning... See more

Rated 5 out of 5 stars

I had a small issue with an order that was promptly dealt with by a polite young lady, Sophie. Sophie's customer service & care was excellent, everything was dealt with in a professional & courteous... See more

Rated 1 out of 5 stars

Placed on order in late September, 30th September told there had been a delay but now order was In transit . 8th October told courier had lost order and replacement would be dispatched immediate... See more


Contact info

2.5

Poor

TrustScore 2.5 out of 5

56 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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2.5

All reviews

(56)

2 reviews in the last 12 months

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Rated 5 out of 5 stars

I ordered a Gilet from Nirvana

I ordered a Gilet from Nirvana. Ordering was easy and straight forward and I received an email straight away confirming my order. The item arrived 15 days later. Maybe a bit too long delivery time but the item was easy to track and I could see the progress. I ordered a LARGE but received a size 2XL. However, there was a card explaining that following feedback from customers, a 2XL is the same size as a Large...so it all worked out fine. The Gilet is great...loads of pockets and well made. Im using it to travel across Europe so cant wait to get out and going. Great service from Nivara.

26 July 2025
Unprompted review
Rated 1 out of 5 stars

Not interested in correcting mistakes.

Slow delivery.Sent an incorrect item. Took ages to respond to each of my emails. Then claimed that they had sent the correct item. I will never use this company again and feel that facebook should vet their advertisers more carefully.

24 July 2025
Unprompted review
Rated 5 out of 5 stars

Sunglasses/customer service

I had a small issue with an order that was promptly dealt with by a polite young lady, Sophie.
Sophie's customer service & care was excellent, everything was dealt with in a professional & courteous manner. An honest response, no excuses, no waffle which in my experience is a rare thing today. Sophie has been very informative with regards to my order which I can say I received all in good order. So impressed I am placing another order (thanks to Sophie's customer care) the sunglasses are a perfect, comfortable fit. A very happy customer.

2 July 2025
Unprompted review
Rated 1 out of 5 stars

AVOID Their sizes are completely haywire

Their sizes are completely haywire. The gilet I ordered was much too small, they had sent one supposedly 2 sizes larger.
They responded quite quickly with a standard reply and that is unhelpful as they expect me to pay for the return of a faulty item.
Since then it has just been the same set replies

20 June 2025
Unprompted review
Rated 4 out of 5 stars

Happy with customer support

I bought two pairs of sunglasses and unfortunately one pair had a defect in the lens so I contacted Nivara. They were very accommodating and agreed to send me a replacement pair which arrived in good time.

8 July 2025
Unprompted review
Rated 1 out of 5 stars

VERY DISAPPOINTED

Ordered 4 shirts all the same size.
When I put the M (44 chest) I couldn’t even get my forearm in the shirt!
It is like a kids size and would fit a 10 year old boy (just!).
Took 3 weeks to be delivered and then to have this issue is very frustrating and disappointing.
Emailed them, as yet no response.
MAKE YOUR OWN MIND UP! 🙄

8 July 2025
Unprompted review
Rated 1 out of 5 stars

Definitely not a UK-based company

Definitely not a UK-based company. Long delivery lead time with lots of updates on delivery progress but that never seems to get any nearer.
At best a foreign company shipping probably sub-standard products but more likely just a scam

1 July 2025
Unprompted review
Rated 1 out of 5 stars

Buyer beware

Buyer beware
Pretty much a scam
Appears to be drop shipping
Poor service
Bad product and pretends to be within one country but actually in another.

9 June 2025
Unprompted review
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