NIO Cocktails Reviews 

1,627
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 202 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and delicious taste of the cocktails, often comparing them to bar-served drinks. The wide selection, easy ordering, and exceptional customer service, with quick responses and helpful resolutions, are frequently highlighted. However, some customers noted delivery issues, including damaged items, lost parcels, or orders left in unsafe locations, often linked to the courier. Some reviewers also mentioned slow customer service responses, problems with reward points, or gift packaging lacking clear labeling.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers consistently praising the quality and taste... See more

Delivery service

People report ambiguous experiences with delivery service, with many praising swift delivery and prompt... See more

Quality

Customers consistently note positive experiences with quality, praising the delicious, classy, and elegant... See more

Order

Consumers generally report positive experiences with ordering, often praising the ease of the process and the... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the excellent, brilliant, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was my 20 something children who suggested I should buy cocktails for their visit…at my expense of course! Easy to order albeit I hadn’t heard of many of them apart from classics such as Whisky S... See more

Company replied

Rated 5 out of 5 stars

I recently ordered a pack of cocktails, and an ice cube tray. Realised that only the ice cube tray had been delivered. I popped an email over explaining the situation, and within an hour, o had a resp... See more

Rated 5 out of 5 stars

Quick delivery & swish packaging (great for bringing over to a mate for sharing - without lugging a big bottle around). Lovely, unusual concoctions, which are rather potent, whilst not being sickly... See more

Company replied

Rated 5 out of 5 stars

Really great range of cocktails to discover and enjoy. Just received our third order since discovering Nio and looking forward to trying some we haven't had and enjoying some favourites! Prompt servic... See more

Company replied


Company details

  1. Beverage Distributor

About NIO Cocktails

Written by the company

NIO means - Need Ice Only. Choose from our cocktail menu of over 20 pre-mixed premium cocktails delivered straight to your door. Enjoy the art of quality mixed drinks with award-winning cocktail mixology and inspiration. DISCOVER NIO

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 27% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(1,627)

197 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Nio have always been very good, the cocktails are very tasty. We recently had an incorrect order delivered to us and the customer service team were extremely polite and quick to rectify the situation and send us what had been missed off.

4 October 2025
Unprompted review
Rated 1 out of 5 stars

It didn’t arrive

It didn’t arrive, I emailed them to say the delivery address was wrong, and then emailed them proof that int wasn’t delivered to me, and no reply.

25 September 2025
Rated 3 out of 5 stars

2 out of 3 ok ish

The cocktails were great and well received. I ordered 3 sets at the same time, 2 arrived without drama and reasonably promptly, the third didn’t arrive for a further 2 weeks and the box was damaged. A shame. It’s kind of tarnished my experience and put me off any further orders.

11 December 2024
Rated 1 out of 5 stars

Truly appalling customer service

Truly appalling customer service. The boxes I ordered for two presents came unlabelled and all three had identical bar codes despite ordering different things for different recipients. Nio instructed me to open the boxes to help them work out what they had sent me, which meant breaking the seals. I explained I could not give them as presents once opened and proceeded in good faith. Now they tell me they will not replace e or refund despite the fact that I have missed both birthdays and have wasted so much time taking and sending them photos and engaging in a lengthy email correspondence (in which they profusely apologised, promised they would sort, and now say they won’t). Be warned!

1 October 2025
Unprompted review
NIO Cocktails logo

Reply from NIO Cocktails

Hi Katie,

We're sorry to hear that you're unhappy with your experience, and we do appreciate you taking the time to share your feedback.

To clarify, your order was fulfilled correctly, and the cocktail boxes arrived in perfect condition. The items you received matched your order exactly, and no damage was reported. Our team asked for photos to verify this and responded accordingly based on what was shared.

Our cocktail boxes are intentionally designed with minimal branding to make them suitable for gifting. The stickers are made to be carefully peeled back and resealed for situations exactly like yours, where a customer may need to identify the contents without compromising presentation. We understand that in this case once peeled, you felt the boxes were no longer suitable as gifts after opening, but this was a personal decision rather than an error on our part.

As per our policy, we offered the option to return the products for a refund, with the return cost covered by the customer, which is standard practice when there is no fault with the items.

We’re genuinely sorry that this experience didn’t meet your expectations, and your feedback has been passed on to the team for review as we continue working to improve our customer experience.

Rated 5 out of 5 stars

Well deserved EOW treat

Great selection and always select new ones as a “Friday Night ritual test” 👍

26 September 2025
NIO Cocktails logo

Reply from NIO Cocktails

We're happy to hear that you enjoy our selection and your Friday night ritual! Thank you for sharing your positive experience with us.

Rated 5 out of 5 stars

Real value for money for premium cocktails

Great reliable products….easy to order and timely delivery

26 September 2025
NIO Cocktails logo

Reply from NIO Cocktails

We're happy to hear that you find our products reliable and easy to order, and that our delivery is timely. Thank you for your positive feedback!

Rated 5 out of 5 stars

Easy enough purchasing experience..

It was my 20 something children who suggested I should buy cocktails for their visit…at my expense of course!
Easy to order albeit I hadn’t heard of many of them apart from classics such as Whisky Sour and Gin Gimlet. Pretty good communication via email and hey presto a few days later they’re delivered to my doorstep.
Easy to dispense in what is innovative packaging although a pair of scissors is better than trying to tear which never quite went to plan.

24 September 2025
NIO Cocktails logo

Reply from NIO Cocktails

We're happy to hear that ordering was easy and delivery was prompt! We appreciate your feedback regarding the packaging; scissors are indeed helpful. We're glad you and your children enjoyed the cocktails. Thanks for your review!

Rated 5 out of 5 stars

We really love NIO cocktails

We really love NIO cocktails . They were delivered to our door in prefect shape and they are sophisticated cocktails that our friends love equally .
Simple to pour ( Needs Ice Only ) , they are quick and easy to enjoy !

24 September 2025
NIO Cocktails logo

Reply from NIO Cocktails

We're happy to hear that you and your friends love our sophisticated cocktails and appreciate their convenient delivery and ease of enjoyment. Thank you for sharing your positive experience!

Rated 5 out of 5 stars

These are definitely 'bar quality' cocktails…

These are definitely 'bar quality' cocktails; wide selection, easy to order, prompt delivery, fair price. Customer service is great too. What more could you ask for?

23 September 2025
NIO Cocktails logo

Reply from NIO Cocktails

We're happy to hear that you enjoyed our wide selection, prompt delivery, and fair prices. It's great to know our cocktails are bar quality and our customer service is helpful. Thanks for your positive feedback!

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