SharkNinja UK Reviews 

52,830
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 10,295 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery times and high-quality appliances, noting that orders often arrive the very next day in secure packaging with automatic warranties. Consumers also deeply appreciate the responsive customer support team, who quickly handle replacements and provide helpful assistance whenever unexpected problems occur. However, some reviewers were not happy with the delivery service, noting frustrating instances where packages were severely delayed or mishandled by the courier. A few people additionally mentioned receiving products with minor defects or experiencing unexpected difficulties when trying to resolve warranty issues.

What people talk about most

Product

Customers expressed great satisfaction with the product, frequently praising the fast delivery, user-friendly... See more

Delivery service

Consumers find delivery service to be exceptional, frequently praising the remarkably fast next-day arrival... See more

Quality

Reviewers highlight positive aspects of quality, noting that goods are excellent and build quality is... See more

Order

Reviewers express great satisfaction with the ordering process, highlighting the intuitive website,... See more

Service

Users describe positive interactions with service, highlighting fast resolution of issues and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent warranty claim sorted. Battery had gone faulty, had to raise RMA fir return through Argos. Unable to contact Argos through phoneline or emaik. Emailed Sainsburys customer services, no reply... See more

Rated 5 out of 5 stars

Delivered less than 24 hours later. Web site easy to navigate, item in stock so no delay there. Bought for a gift and the recipient delighted. The only thing to say is I signed up for text update del... See more

Rated 5 out of 5 stars

Bough Ninja soup maker , as first order got a discount which gave a good saving . I had thought it may be a few days for delivery , later the same day I got updates and then the items was deliver... See more

Rated 5 out of 5 stars

We managed to damage the cable on our new shark vacuum cleaner. We phoned Shark and actually got through straight away to a very helpful person. We explained what had happened and then received the fr... See more



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

53K reviews

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4.5

All reviews

(52,830)

10,462 reviews in the last 12 months

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Rated 5 out of 5 stars

Great product and service

The air fryer I wanted was out of stock Saturday morning so I registered for alerts for when it's back. By lunchtime that day I had an email saying it was back in stock, so I bought one. It was delivered by lunchtime the very next day, a Sunday. The price was £139.99 instead of £209, which beat most other retailers, including online. Oh, and the product, a DZ300 UK air fryer is excellent

22 September 2026
Rated 5 out of 5 stars

Fantastic top products

Well what can I say I've always used shark/ninja in fact my whole house has there products in it from my kitchen to my hooves. Can't beat the customer service and there products to stuff.

22 September 2026
Rated 5 out of 5 stars

Great service

It was easy to find what I wanted and to order. Information provided at each step meant I knew where my order was up to. It was delivered quickly and efficiently.

18 September 2026
Rated 4 out of 5 stars

Ordering process ok but delivery late

Ordering process ok and I’m sure the airfryer will perform as Ninja excellent products however website promised next day delivery ( even at weekends ) if ordered before 4pm.
I ordered 8.30 am Saturday but delivery was late Monday.None of the exclusion criteria applied.
This meant I had to stay in all day Monday which I was trying to avoid.This ment I incurred costs to have a shopping delivery and inconvenience.I am not looking for any refunds I am writing to say if you are not going to be able to do something don’t put it on your website.enough said.

21 September 2026
Rated 1 out of 5 stars

Had a discount code which was entered…

Had a discount code which was entered but did not deduct at end transaction . Took over 30 mins to get through to customer services & I was informed I could not cancel the transactions nor was I offered the option of them entering the code I had to obtain the discount. I was informed that I had to reorder another 3 items & then return the original 3 very large items to DPD.

22 September 2026
SharkNinja UK logo

Reply from SharkNinja UK

Hi Kate,

Thank you for taking the time to share your feedback. We're sorry to hear about your experience and appreciate how frustrating this must have been.

We can see that our team is currently arranging a collection to assist with your return. We'd also like the opportunity to review the discount code issue you've raised. If the code was valid but did not apply correctly at checkout, we'd be happy to investigate this further and discuss the available options with you.

Please contact our Customer Service team via the link below, and we'll be happy to help:

https://support.sharkninja.co.uk/contact-us

Kind regards,
Shark Ninja UK

Rated 5 out of 5 stars

Excellent customer services

I bought a shark self clean vacuum from Amazon and the handheld part developed some cracks around the nozzle. Got in touch with shark customer services and the sent out a replacement within a day! As long as you register your device your covered. I couldn't be happier with the first class service I received. Many thanks

22 September 2026
Rated 5 out of 5 stars

Came beautifully packaged :)

Excellent customer service. The vacuum cleaner found its way to me by next day delivery, even on a Sunday, which was unexpected! It was packaged beautifully, with every component individually wrapped, making the item feel special. I love the new machine and am looking forward to having a cordless vacuum rather than lugging a corded one around the house :)

22 September 2026
Rated 5 out of 5 stars

Exceptional Customer Service Every Time

The customer service from Shark Ninja is also exceptional. Whenever there is an issue, they are always at hand to resolve the matter promptly and efficiently. This is what makes customers so confident in buying your products. Thank you again

22 September 2026

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