NineLife United Kingdom Reviews 

This product ( Brazilian Propolis) has helped me to keep clear of colds/flu/bugs throughout 2025, so I'm definitely going to keep using it!

I am extremely disappointed with the service provided. I placed an order on 17 February, which took 32 days to arrive—well beyond their stated 7-14 day timeline.

To make matters worse, their system falsely claimed the order was 'Complete' on 9 March, nearly two weeks before it actually arrived. This lack of transparency caused significant professional embarrassment as the item was for my manager.

Despite explaining this, their customer support continues to send automated, redundant questions like 'is there an issue?', showing a complete disregard for the customer's time and the Consumer Rights Act 2015. Avoid this company if you value clear communication and honest delivery estimates. Truly incompetent.

Difficult to find this product in UK or other sellers

I’m really pleased with the service I’ve received from NL. It was my first time shopping here So I was sceptical, especially because the products I was buying was quite expensive. However they showed their reliability by updating me with tracking and my products came from the US in good condition.

long deliver time, would be nice to get appx time frame for this from the start.

Delivery in good time. Product was as I had hoped.

Seems to help keep bladder under better control than before.

I ordered a product from NineLife UK in early December. At the end of December, only a small part of the order arrived.

After chasing customer service for over a week, I was told the item was out of stock and offered a replacement that would take nearly two months to dispatch. After waiting, I then found out the replacement was also out of stock. They offered a completely different product instead.

I refused and asked for a refund. Despite confirming they would process it, they continued trying to offer alternatives. I had to request the refund three times before they finally said it would be issued within 3-5 days. I still haven’t received it.

Poor communication, inaccurate stock information, and an unnecessarily difficult refund process. I would strongly recommend avoiding this company.

Just to warn people that the price of honey on the website is outrageous. I was looking for Scottish honey that is out of stock at my local Waitrose where it sells for £8.20. On this website it costs £57.30 I contacted them because I thought it was an error but they assured me that is the price.

I bought first time from ninelife but amazing service

Appear to be fraudulent. Placed an order, after they took payment they said they dont actually stock the product, i then asked for a refund obviously. They then kept offering to send a totally different product, with a completely different use. I kept saying i want a refund. Then they started offering vouchers. I said i want a refund, then they said my money will be woth me in 3 to 5 days. That was 2 wweks ago. They are now not responding. FYI the conpany is based in india amd three women with the same name so possibly sisters run it. They are on linked in. To the other people who have given one star reviews i recommend a public note to the directors there. Edit: only after posting this review and commenting on linked in did i receive a refund. Im now being emailed by the company asking me to remove/change my review/rating of the company

Great products, great value, great price, delivered on time

Absolutely wonderful staff, they showed such kindness. I cant appreciate it enough, thank you 😊

Great price
Was surprised the order was being sent from USA,the price was in sterling,so assumed it was a uk based,
Will definitely be ordering again

From start to finish it was as easy as counting 123. The ordering and pay process was easily negotiated and as for the shipping there was no hassle with regular updates.

Made order still no delivery and no reply from them. Last emails they keep telling me it’s on its way, gave me a tracking number and says it’s in Mexico. No refund money gone. Can not believe people can be ok with this, it’s not right.

Good product. Delivery wait was a little on the long side but my concerns were replied to along the way.

I managed to get the product that I needed at a competetive price the only drawback was that I had to wait quite a while as the product was delivered direct from USA.

I’ve been looking for a Bracoo arm support band for my tennis elbow and couldn’t find one anywhere, until I amazingly found one on NineLife, I was a little concerned about ordering after reading some negative reviews here on trustpilot, but after reading so many positive reviews on here too I ordered anyway

I definitely didn’t need to worry at all ~ it was very easy ordering on their website, I received a confirmation email and text a soon as I placed my order, when my order was processed, when it was shipped and another with a delivery date. I was expecting a long time before I got my order but it only took 1 1/2 weeks which again surprised me, and was packaged really well
I am so glad I listened to the positive reviews and not the negative ones :o) the Bracoo arm support is amazing and exactly what I wanted, one very happy customer ~ I would definitely order from NineLife again ~ thank you 😊

The quickness of the order was good.
This liquid makes it easier to take and be absorbed..